Managing Your Business ASAE 6.13 Quebec City
-
Upload
john-spence -
Category
Business
-
view
632 -
download
0
description
Transcript of Managing Your Business ASAE 6.13 Quebec City
![Page 1: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/1.jpg)
Managing Your Business
![Page 2: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/2.jpg)
I will not waste one minute of your time…
• I have a ton to cover and I will go pretty fast.• Please take lots of notes, think/work hard and feel free
to ask questions or give comments at ANY time.• I am happy to answer any of your questions, offer advice
and recommend books at any time after this session.• [email protected]
The slides are already posted at:
www.SlideShare.net/johnspence
![Page 3: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/3.jpg)
A few of my clients:
![Page 4: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/4.jpg)
For the past 21 years…
![Page 5: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/5.jpg)
What does this mean to me?
How can I use this idea?
What can I do right away?
I am NOT a guru…
![Page 6: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/6.jpg)
The Four – I’s
• Ignorance• Inflexibility• Indifference• Inconsistency
Page 1
![Page 7: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/7.jpg)
How to avoid the Four I’s
• Aggressive external market focus.
• Ridiculously high level of customer focus.
• Keep the “Main Things” the main things.
• Bullish on knowledge sharing and learning.
• Teamwork is mandatory – not optional
• Passion and commitment at all levels.
• Foster a healthy paranoia.
• Revel in change.Page 1
![Page 8: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/8.jpg)
NITB
![Page 9: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/9.jpg)
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
NITB
![Page 10: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/10.jpg)
The Key To Success in the New Normal…
•Nimbleosity•Nimbo-licious
NITB
![Page 11: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/11.jpg)
![Page 12: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/12.jpg)
![Page 13: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/13.jpg)
The Pattern of Business Success
![Page 14: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/14.jpg)
(T + C + ECF) x DE = Success
Page 1
![Page 15: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/15.jpg)
Talent
Talent + Culture
![Page 16: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/16.jpg)
The level of highly satisfied and engaged EMPLOYEES in your business.
The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is…
![Page 17: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/17.jpg)
What do engaged employees look like?
1. They give more discretionary effort.2. They consistently exceed expectations.3. They take more responsibility and initiative.4. They receive better customer service ratings.5. They offer more ideas for improvement.6. They promote and model teamwork.7. They volunteer more for extra assignments.8. They anticipate and adapt better to change.9. They persist at difficult work over time.10. They speak well of the organization.
1 - 10
Workshop: 2
![Page 18: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/18.jpg)
5
1-10
Workshop: 3
The key elements of a winning culture
![Page 19: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/19.jpg)
1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Page 3
![Page 20: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/20.jpg)
Extreme Customer Focus
![Page 21: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/21.jpg)
Web of Value: VOC + MOT + WOM
Page 4
![Page 22: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/22.jpg)
Extreme Customer Focus
VOC
Page 4
![Page 23: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/23.jpg)
Moments Of Truth
Page 4
![Page 24: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/24.jpg)
WOM = Your BEST form of advertising!
78.9%23.4%
Page 4
![Page 25: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/25.jpg)
43% - 74% of purchasing decision = WOM/T
Page 4
![Page 26: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/26.jpg)
Accountability
1. 100% Clarity + Authority
2. 100% Agreement
3. Track & Post
4. Coach / Mentor / Train
5. Reward / Punishment
Page 4
![Page 27: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/27.jpg)
7,000 + High Potential / High Performance
![Page 28: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/28.jpg)
The Seven C’s of Leadership
1. Character2. Courage3. Communication4. Collaboration5. Competency6. Compassion7. Contribution
![Page 29: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/29.jpg)
Character
![Page 30: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/30.jpg)
The Leadership Challenge by Kouzes and Posner
![Page 31: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/31.jpg)
I want a leader who will:
Tell me the TRUTH. Has a clear vision for
where we are going. Has the skills to get
us there successfully. And is excited about
going with me.
![Page 32: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/32.jpg)
Courage
TO THINK BIG TO BE BOLD
To speak the TRUTH TO MAKE GREAT THINGS HAPPEN
![Page 33: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/33.jpg)
To be… Vulnerable
![Page 34: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/34.jpg)
Ask GREAT questions…
Communications
and LISTEN!
![Page 35: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/35.jpg)
Collaboration
![Page 36: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/36.jpg)
Competency = a commitment to LLBooks
Book summaries
Audio books
Audio book summaries
Training DVDs
Seminars
iTunes U
Pod casts
Blogs
TED.com
BigThink.com
![Page 37: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/37.jpg)
Focus me
Know me
Care about me
Hear me
Help me feel proud
Equip me
Help me see my value
Help me grow
Help me see my importance
Compassion
![Page 38: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/38.jpg)
Contribution
![Page 39: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/39.jpg)
![Page 40: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/40.jpg)
Detroit - 2011
27% ---- 50%
27 – 55%
64%
47%
1,000+ @ $100
Closed 44 schools
33,500 empty houses
91,000 vacant lots
![Page 41: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/41.jpg)
1994… 95… 96…
Profits = $13.9 Billion 2.5 M vs. 250M
![Page 42: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/42.jpg)
WITH GREAT POWER COMES GREAT
RESPONSIBILITYremember… they follow YOUR lead!!!!!
![Page 43: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/43.jpg)
Quick Workshop Page 6
• Look over all of your scores and notes – what are THREE things you can do right away to have a dramatic positive impact on your organization?
![Page 44: Managing Your Business ASAE 6.13 Quebec City](https://reader033.fdocuments.us/reader033/viewer/2022051513/54634a82b1af9f92238b53c1/html5/thumbnails/44.jpg)
THANK YOU
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
PLEASE connect with me on LinkedIn
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence