MANAGING THE MULTIGENERATIONAL

LIBRARY

Colleen S. HarrisHead of Access Services

University of Tennessee at Chattanoogacolleen-harris@utc.edu

http://guardienne.blogspot.com

YOU, THE MANAGER

http://icanhascheezburger.com/2010/08/24/funny-pictures-crazy-i-was-crazy/

A Smorgasbord of Ages

As many as five generations Traditions Work Ethic Values Motivations

http://www.flickr.com/photos/edanley/4289324169/

THE VETERANS: DOB 1900-1943

Moving on up…or not The “Job Well Done” generation Traditional “family values” and “work ethic” generation Hourly work to earn wage, not reward based on outcomes

Photo by Alan Light: http://www.flickr.com/photos/alan-light/211193458/

BABY BOOMERS: DOB 1943-1960 Raised during

positive, optimistic time of economic expansion

Altered traditional family roles

Accumulated debt Original

“workaholics” Largest part of

workforcehttp://alumni.indiana.edu/magazine/issues/200701/abbieroad.shtml

GEN X: DOB 1960-1980 Sociopolitically

aware Economic free

agents Outcome oriented Fast feedback Work/Life balance

http://sevensassysisters.com/wp-content/uploads/2010/07/Judd-Nelson-225x300.jpg

GEN Y: DOB 1980-1994

Multitaskers Work in teams Tech facile Enthusiasm Internal

gratification> reward High need for praise Opportunity job-

hoppers Outnumber Gen X 80

million to 44 million

http://youngwomenmisbehavin.com/2009/12/07/misbehavin-notification-gen-y-gets-some-needed-attention/

MILLENIALS/GEN-M: DOB POST-1994

Tech facilityAdaptableCreativeInability to concentrate

on one thing at

length/ bornmultitaskers

http://www.austinkleon.com/2008/04/21/so-what/

The Case of the Sad Cupcake

How Well Do You Know Your Staff? How Well Do They Know Each Other?

Cecily does have a life outside the library. Sort of.

NAVIGATING THE RAPIDS

Consider…