Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern...
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![Page 1: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/1.jpg)
Managing the Implementation of New Business ProcessesPresented by Michele Neary, Northwestern University
2010 IACRAO Annual Conference
![Page 2: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/2.jpg)
Private university founded in 1851
Three campuses Evanston
Chicago
Doha, Qatar
11 distinct schools
2,500 full-time faculty members
![Page 3: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/3.jpg)
Freshman class size of 2,128 students
Full-time students:
– Undergraduates: 8,397 across 6 schools
– Graduate/Professional: 7,870
Part-time students in the School of Continuing Studies:
1,100
Total enrollment: approximately 19,000
![Page 4: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/4.jpg)
Degrees Conferred 2009-2010Total 5,905Bachelor’s: 2,110
Graduation Rate4-year: 86%5-year: 92%
![Page 5: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/5.jpg)
Graduation petition and certification process for 5 of the 6 undergraduate schools
Time-consuming process Stakeholders not speaking the same language Limited use of technology to facilitate the process Degree auditors in the role of advisors No established deadlines
![Page 6: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/6.jpg)
Identify process/procedure ripe for change
Involve relevant stakeholders
Develop project goals and timeline
Implement changes
Collect feedback
![Page 7: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/7.jpg)
Understanding the existing process Internal office perspective External perspective Issues/concerns/questions
Relevancy of the current process Does each step add value? Is there a more efficient way?
![Page 8: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/8.jpg)
Communicating early and often
Building consensus
Obtaining buy-in
![Page 9: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/9.jpg)
What is the scope?
What changes should be made?
When should the changes be implemented?
What are the goals and objectives?
![Page 10: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/10.jpg)
Communicating the plan
Redefining roles and responsibilities
Ensuring access to appropriate
resources
![Page 11: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/11.jpg)
Ongoing and ad hoc
Formal debriefing session
What’s working? What’s not?
![Page 12: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/12.jpg)
Access to the system
Accuracy of the degree audit reports
Communication with students / advisors
Reliance on old “worksheets”
![Page 13: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/13.jpg)
![Page 14: Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference.](https://reader035.fdocuments.us/reader035/viewer/2022062600/5a4d1b197f8b9ab059992c50/html5/thumbnails/14.jpg)
Michele NearyAssociate University Registrar
Northwestern UniversityPhone: 847.491.8466
Email: [email protected]