Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda [email protected]...
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Transcript of Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda [email protected]...
![Page 1: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/1.jpg)
Managing Organizational Change
Effectively
Instructor:
Jean [email protected]
An Infopeople Workshop
Winter 2004-2005
![Page 2: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/2.jpg)
This Workshop Is Brought to You By the Infopeople Project
Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis.
For a complete list of workshops, and for other information about the Project, go to the Infopeople Web site at infopeople.org.
![Page 3: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/3.jpg)
Introductions
• Name
• Library
• Position
• What do you find Challenging about Change? What do you find Exhilarating about it?
![Page 4: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/4.jpg)
Workshop Overview
• Response to personal change
• Challenges and opportunities of organizational change
• A team approach to handling change
• Applying Change Management Strategies
![Page 5: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/5.jpg)
Change Can Be….
• Huge, catastrophic• Predictable• Positive• Productive• A small modification
to your life• Taken in stride,
managed
• Small, incremental• Unpredictable• Negative• Unproductive• A devastating collapse of
your world• Continuously stressful
![Page 6: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/6.jpg)
Pro-Change Or Change-Avoidant
Which are you:
• In your personal life?
• In your working life?
![Page 7: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/7.jpg)
Resilience To Change
• Personal vision
• Flexible approach
• Being organized
• Problem solving
• Self-assurance
• Interpersonal competence
• Being socially connected
• Being proactive
![Page 8: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/8.jpg)
Four Stages Of Change
1. Denial
2. Resistance
3. Consideration/Exploration
4. Acceptance
![Page 9: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/9.jpg)
Managing The Stages Of Change
Denial
Resistance
Commitment
Exploration
![Page 10: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/10.jpg)
Handling Resistance To Change
• Before you can get your employees to stop resisting the inevitable, you have to accept it yourself
• Acknowledge level of discomfort with change
• Identify the factors that drive the change, and how people react to them
• Support employees to begin to think about certain aspects of the change in a positive light
![Page 11: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/11.jpg)
Change Management
• Why does change fail?
• What makes it succeed?
• What makes it stick?
![Page 12: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/12.jpg)
What Makes Change Fail?
• Rigidity is a major barrier in:– organizational infrastructure
– management
– employees
– policies and procedures
– workplace culture
![Page 13: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/13.jpg)
Building a Foundation For Change
• Define your current situation and the desired results – your Change Vision
• What are the Key Behaviors necessary to achieve your Vision?
• Where are the gaps between current and desired Behaviors?
• Link key behaviors to your values & beliefs – your Organizational Culture
![Page 14: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/14.jpg)
Initiating Change
• Establish a sense of urgency
• Create the change team
• Ask “How,” “What” and “Why” questions
• Develop a strategy for change
![Page 15: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/15.jpg)
Implementing Change
• Communicate the change vision
• Empower employees to take action
• Generate short-term wins
![Page 16: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/16.jpg)
Making Change Stick
• Support the ongoing change effort
• Consolidate and celebrate gains
• Anchor changes in the organizational culture
![Page 17: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/17.jpg)
Effective Communication During Change
• Explain the purpose
• Paint a picture
• Lay out a plan
• Provide a part
![Page 18: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/18.jpg)
Key Elements In A Communication Strategy
• Right People - critical people/groups that need to be communicated to
• Right Message - what are the questions and concerns? the most critical messages?
• Right Time to communicate
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Change Causes Transition
ENDING
MIDDLEBEGINNING
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Endings
• Help people let go
• Deal with reactions and overreactions: what’s lost, what’s gained?
• Expect and accept signs of loss
• Provide clear expectations: what’s over, what’s not
• Mark the endings
![Page 21: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/21.jpg)
The “Middles”
• Expect anxiety and confusion
• Strengthen team connection
• Use the middles to be creative
• Create temporary systems
• “Normalize” this time in the middle
![Page 22: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/22.jpg)
Beginnings
• Clarify and communicate the purpose of change
• Create a Vision and change plan - together
• Paint a picture of new roles and relationships
• Launch and reinforce a new beginning
![Page 23: Managing Organizational Change Effectively Instructor: Jean Crossman-Miranda mirandaj@infopeople.org An Infopeople Workshop Winter 2004-2005.](https://reader035.fdocuments.us/reader035/viewer/2022062422/56649eb75503460f94bc1697/html5/thumbnails/23.jpg)
Developing A Hardy Response To Change
• Stay involved and committed
• See change as a challenge and an opportunity
• Focus on things you can control
• Ask for help and support – work for a sense of connection to others
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Thank You!!