Reference: Sint-Jan‘s Clinic

Approximately 250 doctors and another 1,200 staff attend to their patients daily at Sint-Jan’s General Hospital in Brussels, where more than 500 beds are available.

Sint-Jan’s Clinic has been providing medical care for the people of Brussels for more than eight hundred years. However, having a long tradition in healthcare need not mean that Sint-Jan’s is an out-of-date hospital. Quite the contrary: over the past fifteen years, the hospital has undergone a complete makeover, with outdated infrastructure making way for brand-new buildings and working environments. In addition, there are other projects in the pipeline to modernize this hospital even further. Sint-Jan’s also very much holds its own when it comes to modern technology. For instance, they are a strategic partner for Philips and General Electric for introducing new technologies to the market.

Pointing to the problem

The ICT infrastructure at Sint-Jan’s has also experienced enormous growth and modernization. In fact, ICT has grown so much that it has been difficult at times to keep pace with which software is running on which PCs. When Microsoft announced an audit of the software used at the hospital, Johan Konings, IT Department Head at Sint-Jan’s Clinic, opted for COMPAREX to carry out a Software Asset Management (SAM) review. The analysis showed that there were many more Microsoft programs in use than there were licenses available. With this review, COMPAREX not only put its finger on the problem, but also offered the best treatment straight away.

Reference: Software Licensing at Sint-Jan‘s Clinic

MANAGING MICROSOFT SOFTWARE LICENSES IS NO LONGER AN ONGOING ISSUE REQUIRING SPECIAL ATTENTION, THANKS TO COMPAREX

Johan KoningsIT Department Head

Sint-Jan’s Clinic, Brussels

„When you need something new, you just send an e-mail

to COMPAREX and they take care of it quickly at the best

possible rates.“

Key Facts

BRANCH: Healthcare

SERVICES: Because the management and monitoring of Microsoft licenses for its own IT department requires too much specialized knowledge, Sint-Jan’s Clinic in Brussels has outsourced the task to COMPAREX.

Johan Konings explains: “They suggested working with us to see how we could remedy the situation in the least expensive way – i.e. what types of licenses were the most advantageous for us, whether we could get discounts if we centralized purchasing, and so forth.”

www.comparex-group.com/references

Thanks to COMPAREX, the extensive and complex task of updating the Microsoft software licenses was taken entirely out of the hands of the IT department. This meant staff could concentrate on more immediate and important tasks. Now the situation is entirely in one hand again and Sint-Jan continues to use COMPAREX to manage its licenses and order new ones where necessary. This is done via a website centralized and managed by Microsoft. „You can download your licenses from this site,” Johan Konings notes with satisfaction. “Everything is grouped clearly and unambiguously. And when you need something new, you just send an e-mail to COMPAREX and they quickly take care of it at the best possible rates.“

Excellent knowledge of Microsoft

One of the major benefits of using COMPAREX is that through their extensive contacts with Microsoft, they can enjoy advantages that an end-customer would never be able to achieve. “You can see this excellent relationship between Microsoft and COMPAREX across the board,” says Johan Konings. “For instance, ever since we started working with COMPAREX, we have had a personal contact with the Microsoft account manager for hospitals, whereas we were previously unaware that they even had account managers.”

The fact that COMPAREX knows Microsoft so well brings other benefits too, such as their thorough knowledge of Microsoft’s license policy, which can be complex at times. “To gain the knowledge needed about pricing for each processor, core, server and the like, we would need to send someone on a lengthy specialized course, whereas this knowledge is there for the asking at COMPAREX.” Also, the end-users at the hospital can now make full use of the extras that are part and parcel of the improved licensing conditions: e-learning for some 600 users and a license for using Microsoft Office at home only requires a small personal contribution.

A license is no longer a hidden cost Calculating the return on investment (ROI) for purchasing licenses to stay in line with licensing regulations makes little sense. But mapping and keeping all Microsoft licenses up to date has had a very positive effect in other areas. As John Konings says: “We are now thinking more effectively about provisioning and which program we can use. And we now see far more clearly how the

Reference: Software Licensing at Sint-Jan‘s Clinic

THANKS TO COMPAREX, SINT-JAN NOW HAS A CLEAR VIEW ON HOW THE LICENSE COSTS ARE A FULL COMPONENT OF THE TOTAL COST OF OWNERSHIP

license costs are a fully-fledged component of the total cost of ownership (TCO). We can then pass this cost on to doctors and recover some of the additional charges for the extra licenses.”

Having a properly organized license management and a future-focused overview of all the software used, as well as a clear pricing policy are just some of the benefits that Sint-Jan’s Clinic has derived since it started working with COMPAREX – more than enough to appreciate the cooperation that came about initially as a matter of need as a strategic partnership now. „We are not likely to change supplier so quickly just to save a few euros. We are trying to create a network of reliable and thorough suppliers. And COMPAREX is now one of them,” is how Johan Konings summarizes the close ties that have been established.

Products

Summary

SOFTWARE:

Microsoft Office: 580 desktop standard 20 office professional +

600 x Windows Enterprise 

Windows CAL, Exchange CAL, SharePoint CAL, 

Windows upgrade

HARDWARE:

600 PCs, 100 servers (physical & virtual)

The needs of Sint-Jan’s Clinic: Because Microsoft announced an audit of the software used at the hospital, Sint-Jan’s clinic was in urgent need of compliance status.The COMPAREX solution: COMPAREX was appointed to conduct this Software Asset Management (SAM) review and purchase the extra licenses needed at the best possible terms for the hospital. COMPAREX will continue to manage, centralize and renew these licenses.The benefits for Sint-Jan‘s Clinic: Centralizing and outsourcing license management and additional license requests and renewals has made life much easier for the ICT department at Sint-Jan’s Clinic. It is also far easier to order new software through the Microsoft site. And the well-organized reports provide the ICT department with better overview of its licenses in general which, together with the proactive approach of COMPAREX, results in greater peace of mind.

Vendor Partners