Managing IT as a ServiceSIM307

Raymond Chou (MVP SCOM)Principal ConsultantInfront Consulting Group

Lai Yoong Seng (MVP VM)Technical ConsultantRedynamics Asia System Management

Session Objectives and Takeaways

Objectives:

You understand the capabilities required to Manage IT as a ServiceYou hear us explain how System Center delivers you integrated MonitoringYou have fun, learn something and see lot’s of Demo!

Key Takeaways:

Operations Manager is THE monitor for your whole IT infrastructure Service Manager is all about Standardization, Self-Service and ComplianceOrchestrator is all about Integration, Orchestration and AutomationUpcoming versions and how they contribute

IT as a Service

IT as a Service

Service Manager

.

Introducing System Center

Working Wheels

Operations Manager

Service Manager

Orchestrator

Operations Manager 2007 R2Improved deployment, performance, reliability, supportability

Challenges Addressed

IT services, applications and servers must run smoothlyIncreasing pressure for service levels that ensure optimal uptime and responsiveness

Proactively monitor availability, performance and configuration across heterogeneous platforms

Perform deep application and service-level monitoring

Key Capabilities

Expanding the IT Pro’s Visibility of your ITaaS

Operations Manager 2007 SP1

Expanding the IT Pro’s Visibility of your ITaaS

Operations Manager 2007 R2

Expanding the IT Pro’s Visibility of your ITaaS

Operations Manager 2012

Infrastructure Monitoring(OS, SQL, IIS)

Application Monitoring(.NET, J2E)

End User Experience(Synthetic Transactions)

Infrastructure Monitoring(Network)

Con

sist

ent

UX

(Con

sole

, W

eb,

Sha

reP

oint

)

Service Owner

Infra Owner

CIO

NEW

NEW

IMPROVED

360 – Holistic View of your ITaaS Health360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure

Company Mascots

END TO END MONITORING

Distributed application designer

END TO END MONITORING

demo

Monitoring Services through the IT InfrastructureSystem Center Operations Manager 2007 R2

Working Wheels

Operations Manager

Service Manager

Orchestrator

ITaaS – Reality is Complex!

SaaS by an ISV

IaaS on Premise

PaaS by Microsoft

PaaS on Premise

IaaS by a Hoster

How do you keep costs down?How do you keep service levels up?How do you keep everyone informed?

Service Manager Enables Automation

Wo

rk I

tem

s

Co

nfi

gu

rati

on

It

ems

Kn

ow

led

ge

Configuration Management

DB

Integration Centralized Data Storage Automation Interfaces

IT DataWarehouse

Service Manager Enables Standardization

Business Process Defined in TemplatesCMDB Data Standardization

Common ModelReconciliation of Data

Service Catalog

Service Manager Enables Compliance

Compliance is embedded in process, standards, self-service, and automation

Compliance library maps legalese to actionable IT control activities

Compliance is continuously and automatically evaluated in real time

Optimizing Service SupportIncident/Problem Management

Optimizing Service SupportIncident/Problem Management

Optimizing Service SupportIncident/Problem Management

Working Wheels

Operations Manager

Service Manager

Orchestrator

Datacenter Management Can Be ExpensiveDisconnected Set of Processes

Tool 2Application

ConfigurationAdmin

Dynamic VirtManagement

Dinner Now

WebOrder01

DN App.Order

Tracker

Tool 3Windows Server /

Virt Admin

Tool 4

Storage Admin

Tool 5

Network Admin

Tool 1Monitoring Operator

Integration, Orchestration and Automation

OpenView Operations

HP Service Manager SoftwareMake your IT service desk enterprise strength

Service Manager

.

Event Mgmt

Service Desk

Asset/CMDB

Configuration

Virtual

Security

Storage

Server

Network

Automating across Datacenter IT Silos

Monitor for request

InitiateChange

CreateDeployment

CloneVM

CreateDisk

CreateServer

JoinNetwork

ConnectDisk to VM

AssociateServer to Service

UpdateCMDB

CloseRequest

Incid

ent

Resp

on

se

Ch

ang

e & C

om

plian

ce

Pro

vision

ing

Ap

plicatio

n S

ervice Man

agem

ent

VM

Lifecycle M

anag

emen

t

Opalis target scenario examples

Manual tasks

Batch Scripts

Compliance requirements

User request scenarios

Provisioning

Disaster Recovery

Desktop scenarios

Responding to incidents

Change Control

Multiple Service Desks

Capacity Management

Release Management

SLA adherence issues

Rapid change environments

Diverse system integrations

Patch Remediation

Performing Service Remediation

System Center Opalis

demo

Opalis 3rd party Integration Packs

• HP iLO and OA• HP OpenView Operations (Windows)• HP Service Manager• HP Asset Manager• HP Network Node Manager• HP OpenView Operations (Unix - HPUX)• HP OpenView Operations (Unix - Solaris)• HP OpenView Service Desk• IBM Tivoli Netcool Omnibus• IBM Tivoli Enterprise Console• IBM Tivoli Storage Manager• UNIX• Veritas NetBackup

• BladeLogic Operations Manager• BMC Atrium CMDB• BMC Remedy AR System• BMC Event Manager• BMC Patrol• CA Spectrum• CA Unicenter Service Desk• CA Autosys• CA eHealth• CA Unicenter NSM• EMC Smarts InCharge• VMware vSphere• File Transfer Protocol

What you will see in Orchestrator 2012

Powerful Web ServiceInterface from anywhere to System Center

ReportingNo new interfaces, just leverage of existing structures

Script based interaction with System Center Orchestrator

Dynamic Silverlight consoleConsistency across Versions

Opalis 6.3 & OrchestratorPowerShellProtection of existing investments in Opalis 6.3

Working Wheels

Operations Manager

Service Manager

Orchestrator

OPALIS USE CASE IN PRIVATE CLOUDS

OPALIS USE CASE IN PRIVATE CLOUDS

OPALIS USE CASE IN PRIVATE CLOUDS

OPALIS USE CASE IN PRIVATE CLOUDS

OPALIS USE CASE IN PRIVATE CLOUDS

OPALIS USE CASE IN PRIVATE CLOUDS

OPALIS USE CASE IN PRIVATE CLOUDS

Future Investments

announcements...

Managing ITaaS in VMM 2012

Services

Services Template

Application Deployment

Image Based Services

Service TemplatesUsed to model a multi-tier applicationSource of truth for deployed service configuration

ApplicationsBuilt-in support for Web deploy, Server App-V, SQL DACCustom command execution for other application packages

Image-basedOS separated from appsComposed during deployment

ServicingChange the template and then apply that change to deployed instances

Services Dashboard Designer

demo

Critical Points to Note

Monitoring Tools assist in having necessary extra pairs of eyes and voicesProcesses and Management play a large part in IT as a ServiceService Management tools help track changes, incidents, trendsAutomation helps to ensure service delivery is constant

Track Resources

System Center Operations Manager 2007 R2 Infohttp://www.microsoft.com/systemcenter/en/us/operations-manager.aspx

System Center Opalis Infohttp://www.microsoft.com/systemcenter/en/us/opalis.aspx

Raymond Chou Blog - http://mymomexperience.blogspot.com/

Lai Blog – http://www.ms4u.info

System Center Service Manager 2010 Infohttp://www.microsoft.com/systemcenter/en/us/service-manager.aspx

Resources

Microsoft Certification & Training Resources

Resources for IT Professionals Resources for Developers

www.microsoft.com/learning

http://microsoft.com/technet http://microsoft.com/msdn

Learning

http://newzealand.msteched.com

Connect. Share. Discuss.

Evaluate your sessionson CommNet and go inthe draw to win instantprizes

© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS

PRESENTATION.