Managing Information Technology @ UT November 13-14, 2008 Networking, Communications, and...

Managing Information Technology @ UTNovember 13-14, 2008

Networking, Communications, and InfrastructureWilliam Green ([email protected])

Managing Information Technology @ UTManaging Information Technology @ UT

Overview

• Introduction• What might we do for you?• Areas

– Remote services (OTS)– Networking– Voice services– Campus building security systems– Multimedia– Video– Infrastructure

Managing Information Technology @ UT

Central IT


Federated IT

• Not all networking and infrastructure is centralized

• Some departments manage departmental wired local area networks

• A few manage departmental phone switches


What might we do for you?

• Want more network ports/wireless?

• Need a new phone or feature (ex: SmartVoice)?

• Changing your building access/security system?

• Remodeling or moving and want your services to go with you?

• Need multimedia support for an event?

[email protected]


OTS

• Provide Wide Area Telecommunications Services (ITS-Networking partnership)– The University of Texas System Network (UTSN) – Texas Higher Education Network (THEnet)– Greater Austin Area Telecommunication Network

(GAATN)– Lonestar Education and Research Network

(LEARN)

Most people don’t interact with OTS


Networking and Infrastructure

• Networking– UTnet (107,000+ wired access points)– Wireless (~3,000 WAPs)/Public Network Access (PNA)– Residence hall network (Resnet)

• Campus telephone– Dial tone and long distance(17,000 users)– Voice mail– Telephone Directory

• Video– Campus cable TV– Satellite programming– Video conferencing– Webcasts and streaming media

• Campus/building security systems– Article protection alarms– Electronic door access (proximity cards)


Networking

• Critical Services:– Campus backbone– Departmental networks– Network services (DNS etc.)– External connectivity

• Limited Internet bandwidth but unlimited campus bandwidth

• Off-campus access via VPN• Peering with Time Warner Cable's Road Runner service,

Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area

• Reliable, stable, high performance 24 X 7 X 365


Department Networks

• Most departments have Technical Support Coordinators (TSC) who work with Networking.

• Who is your TSC? Ask your admin support staff or email us.

• If you are a TSC, we provide an extensive toolset to help manage the network

• Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases.

[email protected]


Utilities for TSCs


Public Network Access

• All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking

• Bandwidth limitation per user• Options to purchase additional individual or

project PNA bandwidth • TSCs may create guest accounts (3rd party

option this spring)


Networking Projects

• 3rd Party Wireless System• Firewall Support Program• Network Operations Manual• Bandwidth Awareness Tools


Voice Services

• Critical Services:– Campus-wide telephone system– Long distance services– Voice mail – Automated Attendant services– Facilities assignment and record keeping (including

work order processing)

• Department business/admin staff typically interact with ITS/Admin.

• Departments place work orders and are billed yearly for recurring services.

[email protected]


SmartVoice

• Voice mail message forwarding to your e-mail inbox • Message management via phone, pager, PDA,

desktop client or a Web browser (using your UT EID and password)

• Personalized greetings based on time of day or caller phone number

• Call forwarding to pagers and cell phones • Multiple phone numbers tied to one SmartVoice

mailbox • With SmartVoice you can retrieve your messages

via telephone, email, or by using desktop client software or the Web interface


● Visually unobtrusive hardware, no major construction

● Supports all wireless services/operators● Option to and/or complements traditional cell

sites● Optimal wireless coverage - including in-building● Base station equipment can be kept out of sight● Lower radiation levels than macrocell towers● Improves infrastructure for new applications

Distributed Antenna System


Distributed Antenna System


Video

• Campus cable TV • Satellite programming • Videoconferencing • Webcasts & streaming media

• Departments place work orders and are billed for the associated costs for other services (some recurring – CATV)

[email protected]


Campus Security Systems

• Card Access Control• Fiber Optic Loop Property Protection• Intrusion Protection• Panic/Duress Buttons• Video Monitoring (closed-circuit TV)

• Departments place work orders and are billed for services.

Over 10,000 alarm point active on campus

[email protected]


Building Access and Control (BACS)

• Replaced alarm and door access system (over 30 years old)

• Now replacing a 15 year old system (Andover)


Engineering & Construction

Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including: UT System Office of Facilities Planning and Construction

(OFPC) UT Austin Project Management and Construction Services

(PMCS) Voice and Security Installation & Repair Voice/Data Cabling Outside Plant (fiber & copper)

Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others.


UT Austin OFPC Capital Projects

$0

$20,000,000

$40,000,000

$60,000,000

$80,000,000

$100,000,000

$120,000,000

$140,000,000

$160,000,000

$180,000,000

$200,000,000

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Year

OFPC Capital Improvement Projects


Cabling Trends

Key Points:

• Cable installation workload follows the ebbs/flows of construction and renovation projects

• Voice cable installations decreased in 2005 and broke the pattern

• Building access control and security work orders are increasing

Number of cables per type

68

210[+208%] 348

[+66%]

594[+71%] 381

[-36%]

3,227 [-34%]

3,986[+24%]

4,489[+13%]

4,023

4,880 [+21%]

789[-59%]

1,943[+19%]

1,635 1,668[+53%]

1,193[-28%]

0

1,000

2,000

3,000

4,000

5,000

6,000

FYE '01 FYE '02 FYE '03 FYE '04 FYE '05Alarm

Data

Voice


BACS – An example of ITS working together

Infrastructure Security Operations Center – Picture Perfect programming &

administration, policy development and administration Engineering & Construction – plan, design, evaluate new

technologies, cabling, installation, repair Networking – FACNET Voice Services – backup communications Data Center – redundant facilities for hosting servers

Systems – redundant servers, server support User Services – desktop support Admin – project accounting, work order processing, purchasing

ISO – security testing and review


Questions?

Managing Information Technology @ UT November 13-14, 2008 Networking, Communications, and...

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