Managing Conflicts at the Workplace (Nepali Version)

sfo{:yndfåGå Joj:yfkg

ljifo ;"rLk'l:tsfsf] p2]Zo | 04åGåsf] k|s[lt | 05åGåsf sf/0f / ;Daf]wg ug]{ pkfox¿ | 08sfo{:yndf åGåsf sf/0fx¿ | 11åGå rsf{pg] tTjx¿ | 12nJolQmTj | 13ncfjZostf / rfxgfx? | 14nd"No dfGotfx? | 15n;dfwfg x'g g;s]sf ;d:ofx¿ | 16nsfo{ef/df j[l4 | 17

åGåsf ;+s]tx¿ | 18slxn]b]lv åGå rln/x]sf] 5 < | 19åGåsf nIf0fx¿ | 20nIf0fx¿sf] cg'e"lt | 21åGådf sf]–sf] ;+nUg x'G5g\ < | 22nsfdbf/—sfdbf/ aLrsf] åGå | 23nsfdbf/ sd{rf/Lx? / Joj:yfkg aLrsf] åGå | 24n;d"xx? aLrsf] åGå | 24nsfdbf/ sd{rf/Lx? / Joj:yfkg aLrsf] åGå | 25

åGånfO{ s;/L Joj:yfkg ug]{ < | 26nzflGtk"0f{ tl/sfn] s'/f ug]{ | 26 ncgf}krfl/s 5fgljg | 27 ncfGtl/s k|lqmofx¿sf] k|of]u | 27 n;Lkx? lgvfg]{ | 28 n;xof]usf] ck]Iff /fVg] | 29 nsfdbf/ sd{rf/Lx¿;+u jftf{ / ;/;Nnfx ug]{ tl/sfdf ;'wf/ ug]{ | 30nk|ltlglwTj ug]{ ;+/rgf agfpg] | 31

åGå Joj:yfkg ;DaGwL !# a'Fb] ;'emfjx¿ | 32eljiodf x'g ;Sg] åGånfO{ s;/L /f]Sg] < | 33

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o; k'l:tsfsf] d'Vo p2]Zo åGånfO{ s;/L Joj:Yffkg ug]{, Go"gLs/0f s;/L ug]{ tyf /f]syfd ug]{ pkfosf] ;fy–;fy} ;+:yfsf] Joj:yfks / sfdbf/ sd{rf/L tyf sfdbf/ sd{rf/Lsf] 7"nf] ;d"x aLrsf] ;DaGw ;'wf/ s;/L ug{ ;lsG5 eGg] ;DaGwdf hfgsf/L lbg' xf] .

yk hfgsf/Lsf] nflu M /f]huf/bftf kl/ifb\n] Joj:yfksx?nfO{ >d P]gdf ug{ nfluPsf] kl/jt{g / tL kl/jt{gnfO{ s;/L Jojl:yt ug]{ eGg] s'/fsf] ;fy;fy} ljljw ljifox?df tflnd k|lzIf0f lbg] sfo{df ;xof]u k'¥ofpg] u/]sf] 5 . o;sf] lj:t[t hfgsf/Lsf] lgldQ /f]huf/bftf kl/ifb\sf] j]a;fO6 x]g{ ;lsG5 .

g]kfn pBf]u jfl0fHo dxf;+3 /f]huf/bftf kl/ifb\ Web:http://employers.fncci.orgEmail: [email protected]

k'l:tsfsf] p2]Zo

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åGåsf] k|s[lt

hLjgdf / ljz]iftM Joj;fo ubf{, åGå / ljjfb x'g] s'/fnfO{ :jfefljs dfGg' kg]{ x'G5 . x/]s JolQmsf] cf–cfˆg} cfGtl/s åGåx¿ x'G5g\ / To;sf k5fl8 n's]sf :jfy{x¿ x'G5g\ .

:jfy{ eg]sf] s'g} JolQmsf] rfxgf Jff cfjZostf xf] . åGåaf6 aRg tL rfxgf jf cfjZostf Pp6f txdf ;Gt'i6 x'g] u/L k|fKt jf kl/k"lt{ ePsf] x'g' h?/L 5 .

åGå eg]sf] Ps jf Ps eGbf j9L JolQm jf ;d"x¿sf] :jfy{x¿ c? JolQm jf ;d"x¿sf] :jfy{x¿ eGbf ljkl/t x'g' xf] .

s'g} JolQmnfO{ cfˆgf] :jfy{x¿ dfly c? s'g} JolQmsf] :jfy{x¿n] x:tIf]k ub}{5 jf unf{g\ eGg] nfu]df åGåsf] ;[hgf x'G5 . To:tf] cj:yfdf /x]sf JolQmx¿ cf–cfˆg} :jfy{x¿sf] k|fKtL jf kl/k"lt{sf] lgldQ åGådf km;]sf] dflgG5 .

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åGå ;dfwfg s;/L ug]{ eGg] ;DaGwdf åGådf km;]sf JolQm jf ;d"xx?sf] cf–cfˆg} km/s ljrf/x? x'G5g\ . åGådf d'l5Psf kIfx?n] cfˆgf :jfy{sf] k|fKtL jf kl/k"lt{ ug]{ af6f] gkfP, cj:yf a9L uDeL/ aGg hfG5 / kIfx? jLr ljjfb pTkGg x'G5 .

slxn] sfxL+ dflg;x?n] ljjflbt ljifo jf :jfy{x?nfO{ j]jf:tf ug'{ g} plrt 7fG5g\ t/ s'g}–s'g} cj:yfdf dflg;x? ljjfbnfO{ lnP/ a9L c;Gt'i6 / ;f] af/] ;+j]bgzLn x'g] u5{g\ .

ljjflbt :jfy{x?af6 ha åGå ;[hgf x'G5, ljjflbt kIfx?n] plrt dfWod jf k|s[of klxrfg u/L ljleGg :jfy{x?nfO{ ;Daf]wg u/L ljjfb 6'+Uofpg' k5{ . åGå ;DaGwL a'‰g' kg]{ Pp6f ;a}eGbf dxTjk"0f{ s'/f s] xf] eg] åGå eg]sf] g v/fa xf], g t /fd|f] g} . o;nfO{ :jfefljs ?kdf lng' k5{ .

åGåsf] k|s[lt

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w]/} h;f] åGå kl/jt{gsf] sf/0f x'g hfG5 . kl/jt{g eg]sf] clxn]sf] cj:yf klxn]sf] eGbf km/s x'g' xf] . leGg JolQmx?n] kl/jt{g km/s–km/s 9+uaf6 xf];\ eGg] rfXof] eg] jf kl/jt{g /f]Sg] k|of; u¥of] eGg] åGå x'g hfG5 .

åGåsf] k|s[lt

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åGåsf sf/0f / ;Daf]wg ug]{ pkfox?

åGånfO{ kfFr efudf juL{s/0f ug{ ;lsG5 .

:jfy{df cfwfl/t åGå d"ne"t rfxgf, k|s[ofut jf dgf]j}1flgs :jfy{x? aLr x'g] k|lt:kwf{sf] sf/0f xG5 .

:jfy{sf] sf/0f x'g] åGånfO{ ;Daf]wg ug]{ pkfox?

n :jfy{nfO{ Wofg lbg], c8fgnfO{ xf]Og .

n p2]Zosf cfwf/x? vf]Hg] .

;+/rgfTds åGå c;dfg lgoGq0f, :jfldTj jf >f]tx?sf] ljt/0f jf jftfj/0fLo jf ;dosf] l;ldttfsf] sf/0f x'G5 .

;+/rgfTds sf/0f x'g] åGånfO{ ;Daf]wg ug]{ pkfox?n :ki6 JofVof / e"ldsf kl/jt{g ug]{ .

n xflg k'¥ofpg] vfnsf Jojxf/nfO{ x6fpg] .

n :jfldTj / >f]t pk/sf] lgoGq0fnfO{ k'glj{rf/ ug]{ .

n Gofof]lrt / b'j} kIfx?nfO{ :jLsfo{ lg0f{o ug]{ k|s[ofsf] ljsf; ug]{ .

n jftf{nfO{ c8fgaf6 :jfy{df cfwfl/t ;f}bfjfhLdf kl/jt{g ug]{ .

n kIfx?n] ckgfpg] tl/sfdf kl/jt{g ug]{ – -bjfj sd lbg] / ljZj:t kf/L dgfpg] sfo{ ug]{_ .

n ef}lts / jftfj/0fLo ;DaGwx? kl/jt{g ug]{ .

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d"No dfGotfdf cfwfl/t åGå km/s ljrf/wf/f, wfld{s ljZjf;, ;f+:s[lts dfGotf / hfltotfn] x'g ;S5 .

d"No dfGotfsf] sf/0f x'g] åGånfO{ ;Daf]wg ug]{ pkfox?

n ;d:ofnfO{ d"No dfGotfsf] cfwf/df JofVof gug]{ .

n kIfx?nfO{ ;xdt / c;xdt x'g] df}sf lbg] .

n Pp6f d"No dfGotf :yflkt x'g] u/L k|efljt ug]{ .

n ;j} kIfx? ;xdt x'g] nIosf] vf]hL ug]{ .

tYofÍdf cfwfl/t åGå ;"rgfsf] sdL, c;dem\bf/L jf tYofÍsf] JofVof jf ;fGbeL{stfdf km/s ljrf/sf] sf/0f x'G5 .

tYofÍsf] sf/0f x'g] åGåsf] ;Daf]wg

n s'g tYofÍx? dxTjk"0f{ 5 eGg] ;DaGwdf ;xdltdf k'Ug] .

n tYofÍ ;+sng ug]{ k|s[ofsf] ;DaGwdf ;xdlt ug]{ .

n tYofÍ d'NofÍg ug]{ ;fdfGo cfwf/x? tof/ kfg]{ .

n aflx/L /fo jf ult/f]w cGTo ug{ lj1x?sf] d2t lng] .

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;DaGwdf cfwfl/t åGå Psn] csf{nfO{ a'Efm\g], dg k/fpg], ;"rgf cfbfg k|bfg ug]{ tyf kf/:kl/s ;dembf/L h:tf s'/fx?df tfnd]n gldNgfn] jf ;d:ofsf] sf/0faf6 x'G5 .

;DaGwsf] sf/0f x'g] åGåsf] ;Daf]wg n k|s[of / cfwf/e"t lgodsf] dfWodaf6 gsf/fTds cleJolQmx? lgoGq0f ug]{ .

n efjgfx? ljlwjt\ ug]{ k|lqmofnfO{ k|f]T;fxg ug]{ .

n cg'e"ltx?nfO{ k|i6\ofpg] – ;sf/fTds cg'e"ltx? ;[hgf ug]{ .

n ;+jfbsf] u'0f:t/ ;'wf/ ug]{ .

n gsf/fTds Jojxf/ bf]xf]l/g glbg] u/L ;+/rgfdf kl/jt{g ug]{ .

n ;d:of ;dfwfg ug]{ ;sf/fTds ;f]+rnfO{ k|f]T;fxg ug]{ .


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nlgod sfg"gsf] kl/kfngf gx'g' .nsfdsf] lhDd]jf/L :ki6 gx'g' .n;"rgf cfbfg k|bfg ug]{ tl/sf ;Gtf]ifhgs gx'g' .nsfd ug]{ jftfj/0f ;Gtf]ifhgs gx'g' .nJoj:yfkg ;Gtf]ifhgs gx'g' .nc;dfg Jojxf/ x'g' .nx]Kg] jf b'Mv lbg] k|j[lQ x'g' .n;dfg cj;/sf] sdL .

sfo{:yndf åGåsf sf/0fx?

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åGå rsf{pg] tTjx?

n;+nUg ePsf JolQmTjx¿ .nabln/xg] xfd|f cfjZostf / Rffxgfx¿ .n;fdfGo d"No dfGotfnfO{ a]jf:tf ug'{ .n;dfwfg gePsf k'/fgf ;d:ofx¿ .nsfo{ef/df j[l4 .

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JolQmTjx¿ sfo{:yndf JolQmTjx?sf] 7"nf] k|efj x'g;S5 . lj/Qm ePsf] jf l/;fPsf] cj:yfdf jf cˆ7\of/f jf tgfjsf] cj:yfdf s'g} sfdbf/n] cfˆgf] efjgf s;/L kf]V5g\ jf Jojxf/nfO{ s;/L kl/jt{g u5{g\ eGg] s'/fsf] cg'dfg ug{ Tolt ;lhnf] x'Fb}g . JolQmx? lj/Qm jf b'MvL x'Fbf pgLx? lg/f; x'g] ;Defjgf a9L x'G5 . sl7g / r'gf}ltk"0f{ kl/l:yltnfO{ JolQmx?n] klxn] b]lv rNb} cfPsf] k'/fg} tl/sfaf6 klg ;Daf]wg ug{ ;lsG5 . of] cfkm'n] l;s]sf] Jojxf/sf] k|ltkmn x'g;S5 .

cfkm'n] l;s]sf] Jojxf/ lgDg s'/fx?sf] ld>0f xf] M

ncfkm'nfO{ Jojxf/ ug{ l;sfPsf] tl/sf .

ncfkm'n] c? JolQmaf6 l;s]sf] Jojxf/ .

ncfkm'n] ;d:of;+u n8\g ckgfPsf] /0fgLlt .

åGå rsf{pg] tTjx?

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cfjZostf / rfxgfx?sfd ubf{ xfd|f cfˆgf rfxgfx? x'G5g\ . o; leq M

n nlrnf] sfo{ tflnsf .n ;'/lIft / :j:Yf sfd ug]{ jftfj/0f .n JolQmut ljsf; / tflnd .n plrt kfl/>lds .

xfd|f] cfjZostfx? k"lt{ x'g] tl/sf kl5 uP/ xfd|f] rfxgf aG5 . ;fy ;fy} xfdL k|ltsf] Jojxf/ s:tf] x'g'k5{ jf s:tf kl/jt{gx? xfdLn] rfx]sf 5f} eGg] s'/fx? xfd|f] rfxgf aG5g\ . /f]huf/bftfx?n] sfdbf/ sd{rf/Lx?sf] cfjZostfnfO{ j]jf:tf ubf{ jf /f]huf/bftfx?n] k'/f ug{ g;lsg] vfnsf rfxgfx? sfdbf/ sd{rf/Lx?n] /fVgfn] sfo{:yndf åGå x'g;S5 .

pbfx/0f M dlxnf sfdbf/ sd{rf/Lx?nfO{ afn:ofxf/sf] lhDd]jf/L lng ufx|f] x'g] u/L sfo{;do tf]lslbg] jf s'g} k"j{ ;"rgf glbO{ l9nf] ;do;Dd sfd ug{ nufpg] h:tf sfo{n] åGå lgDTofpg ;S5 .

åGå rsf{pg] tTjx?

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åGå rsf{pg] tTjx?

d"No dfGotfx?cfkm'n] ;f]r]sf] s'/fx? Gofof]lrt 5 eGg] s'/fdf w]/} JolQmx?sf] :ki6 ljrf/ x'G5 . of] cfˆgf] JolQmut d"No dfGotfsf] kl/0ffd xf] . t/ klg ;dfhdf xfdLx? aLr ;femf d"No / dfGotfx? x'G5g\ / oL dWo] w]/}h;f] k|fs[lts Gofosf] cjwf/0ff;Fu ;DalGwt\ 5g\ .

k|fs[lts Gofo eGgfn] Gofof]lrt dfg]sf Gofosf s]xL cfwf/e"t l;4fGtx? eGg] a'lemG5 . k|foh;f] xfdLn] lgDg s'/fx?df cfˆgf] bfloTj ljl;{bf åGå x'g hfG5 .

ns;}nfO{ Gofof]lrt ;'g'jfO{sf] df}sfaf6 al~rt ubf{ .

nlg0f{osf] sf/0f lbg' kg]{ glb+bf .

nt6:y x'g' kg]{df ;f] gx'Fbf .

nlg0f{o lj?4 k'g/fj]bgsf] df}sf lbg' kg]{ glb+bf .

;+:yfsf] sfo{ljlw / gLltx?n] k|fs[lts Gofosf] l;4fGtx? ;d]6]sf] x'g'k5{ .

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w]/} klxn]b]lv ;dfwfg x'g g;s]sf ;d:ofx? w]/} ;do cl3b]lv ;dfwfg x'g g;]sf ;d:of jf /fd|/L ;dfwfg gePsf ;d:ofx?sf] sf/0f Joj:yfksx?nfO{ lgDg s'/fx? aLr km/s 5'6\ofpg ufx|f] kb{5 M

n dfu — JolQm jf ;d"xn] s] rfxG5g\ <

n :jfy{ — JolQm jf ;d"xn] oL dfux? lsg /fV5g\ <

h:t} M s'g} sfdbf/ sd{rf/Ln] s'g} Joj:yfks lj?¢ pgsf] Joj:yfkg z}nL cfqmfds eof] elg u'gf;f] u/L ;f] Joj:yfks cGtu{t sfd gug]{ ;f]+r agfO{ cGo s'g} ;d"xdf /flvlbg lgj]bg ug{ ;S5 . o; cj:yfdf To; sfdbf/ sd{rf/Ln] Joj:yfkg z}nLsf] sf/0f xf] sL jf cGo s'g} sf/0f csf]{ ;d"xdf sfd ug{ vf]h]sf] xf] eGg] k|Zg p7\g ;Sb5 .

åGåsf] cfGtl/s sf/0fx? JolQm jf ;d"xx? aLrsf] k'/fg} u'gf;f]nfO{ pS;fpg] x'g ;Sb5 .

åGå rsf{pg] tTjx?

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sfo{ef/df j[l4 slxn] sfxL+ sfdbf/ sd{rf/Lx?sf] sfo{ef/ Gofof]lrt gx'g] u/L a9fO{ lb+bf klg åGå >[hgf x'G5 . sfo{ef/df j[l4 ul/g' eGg] s'/f Pp6f kl/jt{g dfq geO{ o;n] sfdbf/ sd{rf/Lx?sf] ;+:yf k|lt x]g]{ b[li6sf]0f ;d]tnfO{ uxg agfOlbG5 . o; afx]s c? lgDg gofF sf/0fx? klg x'g ;S5g\ M

n pTkflbt ;fdfgx? .

n ;+:yfsf nIox? .

n d"NofÍg k|0ffnL .

n e'StfgL k|0ffnL .

kl/jt{gn] sfdbf/ sd{rf/Lx?nfO{ sdhf]/ / clglZrt dx;'; u/fpFb5 . pgLx?sf] e"ldsf / bfloTjx?df kl/jt{g x'g] eof] jf cfˆgf] sfdsf] eljio hf]]lvddf kg]{ eof] ls eGg] s'/fn] pgLx?nfO{ lrlGtt agfpFb5 . /f]huf/bftfn] eljiodf ul/g] kl/jt{gsf] af/]df sfdbf/ sd{rf/Lx?;+u k/fdz{ gubf{ pgLx? PlSnPsf] dx;'; ug''{sf] ;fy} o;n] åGå >[hgf ub{5 .

åGå rsf{pg] tTjx?

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åGåsf ;+s]tx? s] s] x'g\ <åGåsf s]lx ;+s]tx? b]lvg] x'G5g\ . h:t} Joj:yfks / sfdbf/ sd{rf/Lsf k|ltlglwx? larsf] 5nkmndf ult/f]w cfO{ cl3 a9\g g;Sg' . t/, ;a} k|sf/sf åGåx? ;xh} b]lvg ;Sg] vfnsf x'Fb}gg\ . s]xL dflg;x?n] ;d:ofnfO{ ldnfpg] dg;fon] cfˆgf] efjgfx?nfO{ n'sfpF5g\ eg] s'g} ;d"xn] ;+:yfsf afFsL JolQmx?af6 6fl9P/ bafjsf] lj?¢df k|lts[of lbg] ub{5g\ .

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slxn] b]lv åGå rln/x]sf] 5 <Joj:yfksn] ;d:ofsf] klxrfg hlt ;Sbf] l56f] ug'{ /fd|f] x'G5 . åGånfO{ a]jf:tf u/]df emg\ a9\g ;S5 . åGåsf] klxrfg z'?sf] r/0fdf g} ug{ ;s], lgDg s'/fx? ug{ d2t k'¥ofpF5 —

n cfGtl/s sf/0fx? klxrfg ug]{ .n bL3{sflng?kdf ;Demf}tf ug]{ .n åGåsf] ;dfwfg ug]{ .

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åGåsf nIf0fx?

åGå z'? x'g' cufl8 sfdbf/ sd{rf/Lx? cfˆgf ;xsdL{ tyf cfkm'x?nfO{ ;d:of eO/x]sf] sfo{:ynsf] ljifonfO{ lnP/ c;Gt'i6 x'g] u5{g\ . o:tf] cj:yfdf lgDg nIf0fx? b]lvg ;Sb5g\M

n pTkfbsTjdf x|f; cfpF5 M sfdbf/ sd{rf/Lx?n] ;xsfo{ ul//x]sf 5}gg\ ls eGg]

s'/fsf] ;DaGwdf lh1f;f tyf u'gf;fx? cfpg'sf] ;fy;fy} pTkfbsTjdf x|f; cfpF5 .

n cg'kl:ylt a9\g yfN5 M lg/f;f / tgfj a9\g uO{ sfo{:yndf cg'kl:ylt a9\g yfN5 .

n pT;fxdf sdL cfpF5 M yf]/} sfdbf/ sd{rf/Lx? dfq gofF sfo{sf] nflu :j]lR5s

?kdf cfpF5g\ / a}7sx?df yf]/} of]ubfg lbg] u5{g\ .

n Jojxf/df kl/jt{g cfpF5 M sfdbf/ sd{rf/Lx?n] Ps csf{nfO{ xf]Rofpg]

zAbx?sf] k|of]u ug]{ / yf]/}dfqfdf ;fdflhs sfo{qmdx? cfof]hgf ug]{ ub{5g\ .

cg'kl:ylt h:tf s]xL nIf0fx? lgl/If0f / dfkg ug{ ;lsg] x'G5 . c? nIf0fx?sf] klxrfg cfkm" sfof{nosf] jftfj/0f;Fu slt ;+j]bgzLn 5 eGg] s'/fn] lgwf{/0f u5{ .

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nIf0fx?sf] cg'e"lt

Joj:yfks / sfdbf/ sd{rf/Lx?aLr v'nf?kdf jftf{ / k/fdz{ x'g ;Sg] lgoldt dfWod eP, Joj:yfksn] sfdbf/ sd{rf/Lx?sf] Jojxf/nfO{ a'em\g ;Sg] ;Defjgf a9L x'G5 . ljifoj:t' 7"nf] ;d:ofdf kl/0ft x'g' eGbf klxn] g} sfdbf/ sd{rf/Lx?sf] ljrf/x?nfO{ ;Daf]wg ugf{n] k|:tfljt kl/jt{gsf] ;DaGwdf eljiodf x'g;Sg] ;Defljt k|lts[ofnfO{ Jojl:yt ug{ ;lsG5 .

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åGådf sf]–sf] ;+nUg x'G5g\ <

åGånfO{ b'O{j6f d'Vo efux?df 5'6\ofpg ;lsG5 M

lgDg JolQmx? aLrsf] åGå Mnsfdbf/–sfdbf/ aLrnsfdbf/ sd{rf/Lx? / Joj:yfkg aLr

lgDg ;d"xx? aLrsf] åGå Mn;d"xx? aLrnsfdbf/ sd{rf/Lx? /

Joj:yfkssf] ;d"x aLr

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sfdbf/–sfdbf/aLrsf] åGå sfo{:yndf sfd ug]{ qmddf x/]s sfdbf/ sd{rf/Lsf] s'g} ;do s;};Fu s]xL ;d:of jf rf;f] x'g ;S5 . s'g} sfdbf/ sd{rf/L cfˆgf] ;xsdL{;Fu l/;fpg] jf lbSs x'g;S5 . sf/0fx? w]/} x'g ;S5g\ h:t} M

n JolQmTj JolQmTj aLrsf] ;+3if{ .

n sfdsf] ;daGwdf 7"nf] dTfleGgtf .

n sfd aflx/sf] JolQmut ljifoj:t' xfjL x'g] .

sfdbf/ sfdbf/aLrsf] åGådf Psn] csf{nfO{ wDsfof] jf b'Mv lbof] eGg] cf/f]k nufpg ;S5 . /fd|f] Joj:yfksx? s'/f ug{ ;w} tof/ x'g'k5{ . Joj:yfksn] v'nf tyf ;sf/fTds ;+jfb ug]{ jftfj/0f ;[hgf ug'{k5{ . sfdbf/ sd{rf/Ln] cfˆgf] ;d:of z'?sf] r/0fdf g} Joj:yfks ;dIf /fVg ;Sof] eg], Tof] ;d:ofn] cf}krfl/stf kfpg' eGbf klxn] g} ;dfwfg ug{ ;lsG5 .

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sfdbf/ sd{rf/L / Joj:yfkgaLrsf] åGå olb k|ToIf ?kdf Joj:yfks åGådf ;+nUg ePsf] 5 eg] s] x'G5 < Joj:yfksg} åGåsf] sf/0f xf] eg] åGånfO{ ;lhn} klxrfg ug{ ;Sg] cj:yf x'+b}g . sfdbf/ sd{rf/Lx?nfO{

nJoj:yfkg z}nL x's'd] z}nLsf] ePsf] jf nsdhf]/ ePsf] jf nJoj:yfkgn] sfd c/fpFbf c? ;xsdL{ sfdbf/ sd{rf/Lx?nfO{ dfq sfddf nufO{

kIfkft u/]sf] eGg] nfUg ;Sb5 .

sfdbf/ sd{rf/Lx?n] Joj:yfkg;+u cfkm'nfO{ dgdf nfu]sf] s'/f JolQmut ?kdf ug{ ;S5g\ jf pgLx?n] Ps}rf]6L Joj:yfks;+u ;d:ofx?sf] ;"rL lnP/ e]6\g ;S5g\ . sfdbf/ sd{rf/Lx?nfO{ dflyNnf] kbdf /x]sf] Aoj:yfks ;dIf cfˆgf] ljrf/x? JoQm ug{ c;xh dfGg ;S5g\ . olb pgLx? cfkm'x? eGbf dflysf] Joj:yfks;Fu s'/f ug{ ;xh dfGb}gg\ eg] csf]{ Joj:yfks jf sfdbf/ sd{rf/Lsf] k|ltlglw sxfF hfg ;S5g\ .

;d"xx?aLrsf] åGå ;d"xn] sfd ug{] tl/sf hl6n x'g;S5 . w]/} cj:yfdf JolQm / sfdsf] bfloTjaLr ;'Id ;dGjo /fVg'kg]{ x'G5 . ;d"x leqsf] åGå jf ;d"xaLrsf] åGån] lgDg ?k lng ;Sb5g\ —

n ;xsdL{ aLr b'ZdgL jf n ;d"xsf] nIo jf ;femf d"No aLr c;dembf/L .


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sfdbf/ sd{rf/Lx?sf] ;d"x / Joj:yfkg aLrsf] åGå sfdbf/ sd{rf/Lx? / Joj:yfkg aLrsf] åGå xfdL / ltdL eGg] dfgl;stfn]] hsl8Psf] x'G5 . Joj:yfkg lgDg s'/fx?df a9L ;+j]bgzLn x'g'kb{5 —

n dflyNnf] txdf sfo{/t Joj:yfks k|ltsf] l/; tyf cfqmf]; .

n sfdbf/ sd{rf/Lx?df Go'g dgf]an / pT;fxsf] sdL .

åGå ljz]if ljifoa:t';Fu ;DalGwt x'g;S5 . sfdbf/ sd{rf/Lx?sf] ;d"xn] lgDg ljifox?nfO{ uxg?kdf lnO/fv]sf] x'G5 —

n :jf:Yo / ;'/Iff

n kfl/>lds b/

n sfdsf] sdL jf s6f}lt

n k/fdz{sf] sdL

Joj:yfksn] o:tf lj:t[t ljifox?af6 k|efljt ePsf x/]s sfdbf/ sd{rf/L;+u 5nkmn ug{ ;Dej x'Fb}g . sfdbf/ sd{rf/Lx?;+u k|ltlglwTj ;d"x agfO dfly pNn]lvt laifo tyf cGo e}kl/ cfPsf ;d:ofx?nfO{ ;dfwfg ug{ ;xof]u ug{ ;S5 .


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åGånfO{ s;/L Joj:yfkg ug]{ <

zflGtk"0f{ tl/sfn] s'/f ug]{ JolQm–JolQm aLrsf] w]/} h;f] ljjfbx?df cgf}krfl/s r/0faf6 cf}krfl/s r/0fdf hfg] cj:yf :ki6 b]lvG5 .

cgf}krfl/s r/0fdf w]/} ;fdfGo s'/fsfgL / sfdbf/ sd{rf/Lx?sf s'/f ;'Gg] sfo{ kb{5g\ . sfdbf/ sd{rf/Lx?nfO{ cfˆgf] ljrf/ / lrGtf JoSt ug{ k|z:t ;do / 7fpF lbg;s] ;f] sfo{n] ;d:of ;dfwfg ug{ d¢t k'¥ofpF5 . sfdbf/ sd{rf/Lx?n] lgDg s'/fx? yfxf kfpg' h?/L x'G5 —

nsfdbf/ sd{rf/Lx?n] sfddf ;d:of k/]df s;nfO{ ;Dks{ ug]{ /

n tL s'/fx?nfO{ uxg?kdf ;'gL lbg] JolQm .

sfdbf/ sd{rf/L?nfO{ cfˆgf] larf/x? JoQm ug{ k|f]T;fxg lbg] ;+:sf/ eof] eg] åGå Aoj:yfkg ug{ ;xof]u u5{ .

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cgf}krfl/s 5fgljg l56f] lg0f{o lng' x'Fb}g . ;xsdL{x?;Fu s'/f ug{ ;do lng' k5{ / ;+nUg sfdbf/ sd{rf/Lx?sf] af/]df ;"rgfx? ;+sng ug]{ sfo{ ug{'k5{ . åGåfTds cj:yfdf p7]sf ;d:ofx?sf] ;DaGwdf s] ul/g' k5{ eGg] s'/fdf ;+nUg ePsf JolQmx?sf] cf–cfˆg} wf/0ffx? x'g ;S5g\ . t/ b'j} kIfx?sf] lgldQ s'g kl/0ffd Gofof]lrt xf] eGg] s'/fn] w]/}} cy{ /fVb5 .

cfGtl/s k|lqmofx?sf] k|of]usfdbf/ sd{rf/Lx?n]] cf}krfl/s ?kdf Joj:yfks ;dIf u'gf;f]x? k|:t't u/]df åGå cf}krfl/s r/0fdf a9]sf] dflgG5 . olb o:tf] x'G5 eg] k|lti7fgsf] cf}krfl/s k|lqmof cg'?k u'gf;f]x?nfO{ ;Daf]wg ug'{k5{ . cfGtl/s sfo{ljlwnfO{ ;do ;dodf k'g{;dLIff u/L lgoldt ?kdf sfdbf/ sd{rf/Lx?nfO{ hfgsf/L lbg], a}7sdf 5nkmn ug]{ / tflnd sfo{qmddf ;fd]n ug{''k5{ . dWo:ytfnfO{ cfGtl/s u'gf;f] ;Daf]wg ug]{ k|s[ofdf Pp6f 5'6\6} r/0fsf] ?kdf /fVg ;lsG5 . ;+:yf leqsf] Joj:yfks jf aflx/af6 NofOPsf] JolQmsf] ;xof]uaf6 åGåsf] s'g} r/0fdf dWo:ttfnfO{ k|of]u ug{ ;lsG5 .


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;Lkx? lgvfg]{ sfdbf/ sd{rf/L / Joj:yfkgaLrsf] jftf{df ;+j]bgzLntf / ;xfge"ltsf] w]/} cfjZostf kb{5 . Joj:yfkgn] M

nsfdbf/ sd{rf/Lx?n] s] eG5g\ ;'Gg'k5{ / g}/fZotf / tgfjsf] ;"Id

sf/0fx? kQf nufpg' k5{ .

nsfdbf/ sd{rf/Lx?nfO{ zflGtk"j{s ldnfP/ k|Zg ug]{ / pgLx?sf] lgldQ

;xh jftfj/0f >[hgf u/L v'n]/ s'/f ug]{ df}sf lbg'k5{ .

n elgPsf s'/fx?df k'glj{rf/ ug]{ tfsL ;d:ofx?nfO{ km/s 9+uaf6 x]g{

;s'g\ . ;d"x agfO JolQm / ;d"x jf k|lti7fgsf] lxtsf ljifox?aLr

cGt/;DaGw :yflkt ug]{ .

n pbfx/0f k|:t't u/L s'/f cufl8 a9fpg] / sfdbf/ sd{rf/Lx?n] Ps

csf{aLr s'/fsfgL ug{ ;Sg] /fd|f] jftfj/0f tof/ kfg]{ .

n ljljwtfnfO{ ;Ddfg ug]{ / ;dfgtfsf] lglt Nofpg] .


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;xof]usf] ck]Iff /fVg]

sfdbf/ sd{rf/Lx?aLrsf] åGå Joj:yfkg eg]sf] Psn] csf]{ kIfnfO{ /fd|/L a'em\g' xf] . a'emfO{ eg]sf] c? JolQmx?af6 k|fKt ;"rgfnfO{ ;'g]/, s'/f u/]/, x]/]/ / ;fdfGo cGt{lqmofsf] dfWodjf6 JofVof ug]{ k|lqmof xf] .

Aoj:yfks åGå Aoj:yfkgdf ;+nUg x'Fbf pgsf] JolQm–JolQmaLrsf] ;DaGw Joj:yfkg ug]{ ;Lksf] klg hfFr x'G5 . ;kmntfk"j{s åGå Joj:yfkg ug{sf] nflu Joj:yfksnfO{ ljz]if tflndsf] cfjZostf jf aflx/jf6 s'g} ljz]if ;Lk ePsf] JolQmsf] cfjZostf x'g ;S5 .

l;kfn' dWo:ystf{sf] ;xof]u lngfn] åGå Jo:yfkg;Fu ;DalGwt\ JolQm–JolQm aLrsf s]xL hl6n cGt/ ;DaGwnfO{ ;'Nemfpg ;xof]u k'¥ofpFb5 . oL JolQmx?sf] ;d:of;Fu efjgfTds ;DaGw gx'g] ePsf]n] pgLx?n] ljifo j:t'df l;ldt /x]/ lgikIf?kdf ;+:yfleq eO{ /x]sf] ultljlwsf] af/]df Pp6f lglZrt lbzf lbg d2t k'¥ofpF5 .


{30}

sfdbf/ sd{rf/Lx?;+u jftf{ / ;/;Nnfx ug]{ tl/sfdf ;'wf/ ug]{ ;d"x–;d"x aLrsf] åGånfO{ ;kmntfk"j{s Joj:yfkg ug{ kfl/>lds, sfo{ cEof;, ;+:yfsf] lgod / sfo{ljlwx?sf] ;DaGwdf Joj:yfksn] cK7\of/f lg0f{ox? ug{'kg]{ x'G5 .

oL lg0fo{x? lngsf] nflu Joj:yfksn] sfdbf/ sd{rf/Lx?sf]] larf/ klg lng'k5{ . sfdbf/ sd{rf/Lx?nfO{ ;"rgf lbPsf] tl/sf / lg0f{o lng' cl3 sfdbf/ sd{rf/Lx?;+u k/fdz{ u¥of] ls u/]g eGg] s'/fsf] ;dLIffaf6 z'?jft ug{'k5{ .

;fdfGoto Joj:yfkgn] sfdbf/ sd{rf/L jf sfdbf/ sd{rf/Lx?sf] k|ltlglw;+u lgDg ljifox?df k/fdz{ ug'{k5{ M

n :jf:Yo / ;'/Iff .

ns6f}lt jf cltzotf .

n Joj;fo x:tfGt/0f ;DaGwdf .

nsfo{ kl/ifb\ .


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k|ltlglwTj ug]{ ;+/rgf agfpg]

sfdbf/ sd{rf/Lsf] k|ltlglwx?sf] dxTjk"0f{ e"ldsf x'G5 . Joj:yfksnfO{ sfdbf/ sd{rf/Lx?sf] efjgf / larf/x?;+u ;DaGw /fVg pgLx?n] /fd|f] e"ldsf lgjf{x ug{ ;S5 . åGå x'g ;Sg] kfl/>lds jf cltzotf h:tf ljifoj:t'nfO{ ;Daf]wg ug{ w]/} ;+:yfx?n] k|ltlglw k|0ffnL :yfkgf u/]sf 5g\ .

k|ltlglw k|0ffnL cGtu{t lgDg s'/fx? klg kb{5g\ .n cg'kl:ylt, sfd ug]{ z}nL jf gofF k|ljlwsf] z'?jft ug]{ h:tf ljz]if ljifo

j:t'sf] ;DaGwdf sfo{ ;d"x :yflkt ug{ ;lsG5 .

nsd{rf/L kl/ifb\ jf k/fdz{ ;ldltx? h:tf :yfoL k/fdz{ ;d"xx? :yflkt

u/L k|lti7fgsf] eljio, gofF pTkflbt ;fdfg, >lds egf{ tyf tflnd

h:tf ljifox?nfO{ lgoldt?kdf x]g{ nufpg ;lsG5 .

n ;fd"lxs ;f}bfjfhL cGtu{t /f]huf/bftfx?n] 6]«8 o"lgogsf k|ltlglwx?;Fu

/f]huf/Lsf zt{x?sf] ;DaGwdf jftf{ ug{ ;Sb5g\ .


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åGå Joj:yfkg ;DaGwL !# a'“b] ;'emfjx?! zfGt /xg] .@ jf:tljs ;d:ofnfO{ klxrfg ug]{ .# ljBdfg kl/l:yltsf] nflu pko'Qm k|s[of 5gf]6 ug]{ .$ 5nkmnsf] nflu ;do / 7fpF 5gf}6 u/L s–s;nfO{ ;xefuL u/fpg] eGg]

af/] lg0f{o ug]{ .% ;xL JolQmx?;Fu ;d:ofsf] af/]df s'/fsfgL ug]{ .^ åGå ;dfwfg ug{ c? JolQmx?nfO{ ;+nUg u/fpg] . -d ;Gb]zsf] k|of]u_& ;+jfbdf ;'wf/ Nofpg ;lqmo eO{ ;'Gg] ;Lksf] k|of]u ug]{ . * ;a} ldn]/ åGåsf d'¢f tyf lxtsf ljifox? klxrfg u/L a'em\g] k|of; ug]{ . ( ;a} ldn]/ ;Defljt j}slNks ;dfwfgsf pkfox? tof/ kfg]{ . !) Ps jf ;f]eGbf a9L j}slNks ;dfwfgsf pkfPx?sf] ;DaGwdf lg0f{o ug]{

-;femf d'NofÍg / lg0f{o lng]_ . !! 5gf}6 ul/Psf] ;dfwfgsf] ljz]if zt{x?nfO{ cufl8 a9fpg] . !@ ;dfwfgsf] sfof{Gjog ;'lglZrt ug{ lgl/If0f ug]{ / gofF åGå pAhg

glbg] . !# ;d:of ;dfwfg k|lqmof / ;dfwfgsf] ;kmntfsf] d'NofÍg ug]{ .

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Joj:yfksn] åGåaf6 w]/} s'/fx? l;Sg;S5 . /f]huf/bftfx?n] JolQmut / ;d'xut åGåsf] a]nf jf åGå kl5 ;Daf]wg ug'{kg]{ s]xL ;femf sfo{ a'Fbfx? lgDg k|sf/ 5g\ .

k|0ffnL / k|lqmofx?nfO{ Jojl:yt ug]{ nljjfb ;dfwfg, u'gf;f]

/ cg'zf;gfTds ljifox?sfnflu cf}krfl/s k|s[of :yfkgf ug]{ .

n;du| Jofkf/sf of]hgfsf] af/]df ;a} sfdbf/ sd{rf/LnfO{ hfgsf/L lbO{ ;a}nfO{ ;+nUg u/fPsf] eGg] dx;"; u/fpg] .

nlg0f{o lng] k|s[ofdf sfdbf/ sd{rf/Lx?nfO{ ;+nUg u/fpg pgLx?;+u k/fdz{ tyf ;+jfb ug]{ .

n>d sfg"gsf Joj:yfx?nfO{ /fd|f];Fu sfof{Gjog ug]{ . nsfo{:yn ;'/lIft /fVg] .

eljiodf x'g ;Sg] åGånfO{ s;/L /f]Sg] <

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;DaGwsf] ljsf; ug]{nsfdbf/ sd{rf/Lx?nfO{ dfGotf lbg] . nsfdbf/ sd{rf/Lx?nfO{ ;dfg tl/sfn] Jojxf/ ul/g'k5{ . kxn /

lg0f{o lng] sfo{nfO{ k|f]T;fxg ug{'sf] ;fy;fy} sfo{ of]hgf / JolQm ljsf;sf] ;DaGwdf Joj:yfksn] ;f]+Rg' kg]{ x'G5 .

nJolQmut / Jofkfl/s cfjZostf aLr ;Gt'ng sfod /fVg' k5{ . nlrnf] sfo{ k|0ffnLn] sfd / hLjgsf] ;Gt'ng sfod ug{ / Jofkf/sf] k|efjsfl/tf a9fpg slQsf] ;xof]u k'¥ofpF5 <

ngofF ;Lkx?sf] ljsf; ug{'k5{ . s] tflnd / ;"rgf cfbfg k|bfgnfO{ k|j4{g ug{' prLt xf] <

ldn]/ sfd ug]{ nsfdbf/ sd{rf/Lsf k|ltlglwx? / Joj:yfks aLr ljZjf;sf]

jftfj/0f agfpg'k5{ . /fd|f] ;DaGwn] ;+:yfsf] d"No a9fpF5 / kl/jt{g Nofpg] sfo{df k|efjsf/L e"ldsf lgjfx{ u5{ .

eljiodf x'g ;Sg] åGånfO{ s;/L /f]Sg] <

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www.fncci.org

lj:t[t hfgsf/Lsf nfluM

g]kfn pBf]u afl0fHo dxf;+3/f]huf/bftf kl/ifb\

krnL ;lxb z'qm PkmPgl;l;cfO{ ldng dfu{,6]s', sf7df8f}+, g]kfn

kmf]gM $@^@)^!Email: [email protected]

Web:http://employers.fncci.org

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of] k'l:tsf cGt/f{li6«o >d ;+u7g, g]kfn sfof{nosf] ;xof]udf g]kfn pBf]u afl0fHo dxf;+3 /f]huf/bftf

kl/ifb\n] tof/ u/L k|sflzt u/]sf] xf] .

Managing Conflicts at the Workplace (Nepali Version)

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