Managing Change in the Face of New HCM Technology Dr. Katherine Jones Vice-President, HCM Technology...

Managing Change in the Face of New HCM Technology

Dr. Katherine JonesVice-President, HCM Technology ResearchBersin by Deloitte Deloitte Consulting LLP

September 17, 2015

Twitter: @katherine_jonesLI: Katherine Jones

70%

Of change initiatives fail

Source: Leading Change. John Kotter. Harvard Business School Press, 1996

Agenda to get you into the 30% The issue

The Gottchas

Planning your plan

Source: Introduction to Change Management: A Primer for HR Professionals Addressing Organizational Change, Katherine Jones, Ph.D. Bersin by Deloitte, Deloitte Consulting LLP. 2015

The Big Picture of Business Transformation

Change Manage

ment

Processes

Technology

Nothing will change if the people don’t

change…

Source: Introduction to Change Management: A Primer for HR Professionals Addressing Organizational Change, Katherine Jones, Ph.D Bersin by Deloitte, Deloitte Consulting LLP., 2015

What Change Management

Is

• The process which empowers employees to embrace large-scale organizational change

• The use of tools and techniques to facilitate those processes

What Effective Change

Management Does

• Facilitates people’s movement from a current state to a future state, minimizing disruption to the organization and maximizing the desired results

Source: Introduction to Change Management: A Primer for HR Professionals Addressing Organizational Change, Katherine Jones, Ph.D. Bersin by Deloitte , Deloitte Consulting LLP, 2015

Why is Change Management Important?

Research tells us that

70% of change management initiatives fail.

Source: Leading Change. John Kotter. Harvard Business School Press, 1996

Garr, Stacia

You already made this point -- seems unnecessary to repeat it here (I know this is not a QRM comment -- just a general one)

Steps to Address

Stakeholder Analysis

• By Groups

• By Influence

Capability Gap Analysis

• Skills required

• Skills in place

Readiness Assessment

• Ready or Not?

• Will They Change?

Garr, Stacia

Suggest adding a source to this page

What You Can Learn if You Have a Business Case


Garr, Stacia

This is pretty tough to read

2


Garr, Stacia

Add your source

Determine What Success Will Look Like—Upfront

How will you measure success at the project’s end?


Get Onboard with Your Captain

The Executive Champion is Central to Success


Garr, Stacia

Source?

Pick Your Crew Carefully

Select team members

Assign a “Decider”

Develop a back-filling plan

Criteria:• Business acumen• Functional

knowledge• Promotable

Criteria:• Credible leader• Authority figure• Tie-breaker

Keep Your Crew:• Cross-train

peers• Hire temps• Prepare for

long term staffing changes


5

Source: Introduction to Change Management: A Primer for HR Professionals Addressing Organizational Change, Bersin by Deloitte / Katherine Jones, Ph.D, 2015

The Trade Winds to Consensus

Resistance can sink your ship...Individuals are often opposed to change.

Lack of Awareness Awareness Understandi

ng Acceptance Buy-in Ownership


Source: Introduction to Change Management: A Primer for HR Professionals Addressing Organizational Change, Bersin by Deloitte / Katherine Jones, Ph.D, 2015

Garr, Stacia

Source

Capability Gap Analysis


The Relationship Between Competencies, Capabilities and Behaviors


Garr, Stacia

Can you please source Candace and my's paper?

Example: What Level do you Require?


Garr, Stacia

Can you please add in the full citation?

Example: Determining a Capability Gap


Garr, Stacia

I know this is a generic example, but it still is one we put in our research, so suggest sourcing it.

Create a Worksheet

Garr, Stacia

Source?

Does your population have the

skills? The

experience? The

knowledge? The

resources? Are there

environmental factors?

Training/Hiring

ResourcesMaterialsSupport

structuresAlternative approaches

Sink or Swim? Analyzing Next Steps

Garr, Stacia

Suggest makingg your title more actionable

But Are They Ready to Change?

Change Readiness Assessment: The Process


How Will You Ascertain Readiness?


Garr, Stacia

Source?

Example



Employee Sentiment: Survey Areas

Vision

Demographics

Leadership

Organizational Preparedness

Business Benefits

Competing Initiatives

Communication

Organization Reaction

Organizational Culture

Garr, Stacia

Source?

When One and Done is Insufficient: A Sample Pulse Survey

LocationPositionFunction


And are they ready?


—Large U.S. Healthcare Business


“Paint the vision of the future: cast a common vision across the enterprise of the benefits and the plan.Tailor the message to the different constituents− to our IT committee it

was cost/ benefits; − to HR, the strategic

impact of evidence-based HR that requires consolidation process.”

Communication Plan: Success Factors


Garr, Stacia

Source?

Messages and Methods


Garr, Stacia

Full source?

Important to the success of the project

Highly influential

Engage directly

Some impact

Somewhat influential

Involve and collaborate

Low impact

Not influential to others

Keep Informed

Different strokes for different folks; different amounts, different timing


Garr, Stacia

Source?

The Change Planning Model


Integrating Design Thinking into Change Management

Source: Batterii.com; Fiordilino, Carlina. "It's a Matter of Perspective." 23 Mar. 2015. Web. 12 Aug. 2015.

Case in Point: Applying Design Thinking to Business Transformation

Transforming HR

Redundant platforms consolidated

On-premise solutions to Cloud

Run by change management experts

Applied agile, design thinking

Created “federated model” for L&D

shared infrastructure and tools

• Redefined roles of L&D and HR

Processes

Revamp

Retest

Deploy

Technology

ChangeManagement

Source: The Simplification of Work. Katherine Jones, Josh Bersin, and SAP. 2015.

Case in Point: Applying Design Thinking to Simplify Employee Service Delivery

Source: Fostering Change and Driving Productivity. Commonwealth Bank of Australia Case Study, Katherine Jones, Ph.D., Bersin by Deloitte, Deloitte Consulting LLP, June, 2015.

Garr, Stacia

Can you make the source bigger? Really hard to read. Also, were these written in Bersin publications? If so, suggest citing the full report.

Reports: Introduction to Change

Management: A Primer for HR Professionals Addressing Organizational Change

Beat the Odds: Manage Change in Your Organization

Selecting and Managing Solution Providers for Change Management

Deploying HCM technologies: Making Change Work

Supporting Materials:• Change Management Stakeholder Analysis• Change Readiness Assessment• Change Management: Capability Gap Analysis• Change Communication Strategy Template• Change Management—Seven Essential Elements for

Navigating the Sea of Change• Change Readiness Model• Multiple Case Studies

Related Bersin Resources

Garr, Stacia

Suggest saying "Related Bersin Resources"

Questions?

Avoid the storms and rocky shoals to keep your change project afloat.

About DeloitteAs used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

Copyright © 2015 Deloitte Development LLC. All rights reserved.Member of Deloitte Touche Tohmatsu Limited

http://www.deloitte.com/us/about

Garr, Stacia

Can you make sure this is the most recent footer? Also, there should not be bullets in front of any of the text in the "About Deloitte" section

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