Management Standards Publications

Standards Books Guidance CD-ROMs

Management SystemsPublications

Equipping business with knowledge

Quality Management

Food Safety Management

Environmental Management

Information Security ManagementIT Service Management

Occupational Health &Safety Management

1

ISO 9000 Quality Management.Achieving RegistrationPresentation Set

BSI

Presented in a slip-case, all threeparts to BS EN ISO 9000 standardPLUS ISO 9000:2000 Achieving Registration are availablein an easy-to-use ring bound A5 format. This PresentationSet looks great on every quality managers’ bookshelf!

Contains:• BS EN ISO 9000:2000 Quality management systems. Fundamentals

and vocabulary

• BS EN ISO 9001:2000 Quality management systems. Requirements

• BS EN ISO 9004:2000 Quality management systems. Guidelines forperformance improvements

• ISO 9000:2000 Achieving Registration

A5 loose-leaf with binder and slip-case • 2004 • ISBN 0 580 44346 9BSI order ref BIP 2039 • BSI • Price £260, £130 BSI Subscribing Members

Beyond Registration

Steve Tanner, Mike Baileyand Charles Pertwee

This is the new book for thoseregistered to BS EN ISO 9001 and whoare seeking continual improvement. The publication showsyou how to improve your organization’s performance by

outlining several business improvement models and approaches, and comparingthem with ISO 9001. The book also demonstrates how ISO 9001 providessupport to and is consistent with those models and approaches.

If you are serious about world-class performance, but don’t know how to goabout it, then Beyond Registration is your starting point.

Contents: Business improvement models – ISO 9001, The Malcolm BaldridgeAward, The EQFM Excellence Model®; Business improvement approaches –Balanced Scorecard, Benchmarking, Best Value, BQSR, BPIR, BPR, Charter Mark,FMEA, IiP, Kaizen, Lean Thinking, PCF, Six Sigma, SPC, TQM.

Royal paperback • 120 pages • 2003 • ISBN 0 580 42589 4 BSI order ref BIP 2020 • BSI • Price £25

Auditing the ISO 19011 Way

Nigel Carter

Auditing the ISO 19011 Way is a concise explanationand guide to using the auditing standard ISO 19011and achieving the greatest benefit from the audit processfor your organization. The book provides an overviewof modern management systems, then step-by-step guidanceon the principles of auditing, audit programme management,

carrying out an audit, and the competence and evaluation of auditors.

Contents: The management systems; ISO 19011 – Introduction and scope –Terms and definitions – Principles and auditing – Audit programmemanagement – Audit introduction and initiation – Preparation and conduct ofon-site activities – Preparation and distribution of audit report – Competenceand evaluation of auditors; And in conclusion.

A4 loose-leaf with binder • 92 pages • 2003 • ISBN 0 580 41428 0 BSI order ref BIP 2006 • BSI • Price £45

ISO 9000:2000 Achieving Registration

BSI

This is the essential guide for any organization seekingto implement, register, or make the transition to a qualitymanagement system that meets the requirements ofISO 9001:2000. In user-friendly language, the book answersmany of the most frequently asked questions, such as whatis a process-based quality management system?, what is

continual improvement?, and what’s the best way to begin the process ofimplementation?

The book presents a clause-by-clause interpretation of the new standard, andtransition tips for organizations moving to ISO 9001:2000 from the 1994 version.

Contents: The new ISO 9000:2000 series; Introducing ISO 9000:2000to employees; Understanding the ISO 9001:2000 clauses; Developing thequality manual; Developing appropriate documentation; Implementing thequality management system; Measurement and monitoring; Auditing;Management review.

A4 Wiro • 150 pages • 2002 • ISBN 0 580 40499 4BSI order ref HB 10218 • BSI • Price £30

Transition to ISO 9001:2000

Colin MacNee, Jim Pyle and Sandy Sutherland

Written by three leading members of the task groups thatdeveloped ISO 9001:2000, this guide details the changesfrom the 1994 edition and shows how to go aboutchanging ‘from the old to the new’. Great value for anyoneupgrading their quality management system to therequirements of the new standard.

Contents: Introduction; Guidance on introductory clauses; Guidance onrequirements clauses; Guidance on annexes and bibliography.

A4 loose-leaf • 82 pages • 2001 • ISBN 0 580 33248 9 BSI order ref HB 10181 • BSI • Price £25

Management System Integration – A Guide

BSI

This guide provides an overview of the componentscommon to all management systems. It outlines anapproach to integration and goes on to coverimplementation, monitoring and improvement.Based on the Australian/New Zealand Standard,the guide has been adapted for the European market.

Contents: Management responsibility and leadership; Identification andanalysis of needs; Policy and objectives; System planning and implementation;Allocation of resources; Communication and information system; Process andactivity management; Measuring and monitoring; Management review andimprovement plan.

A4 loose-leaf • 28 pages • 2000 • ISBN 0 580 33101 6 BSI order ref HB 10173 • BSI • Price £50, £25 BSI Subscribing Members

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Creating a Process-based Management System forISO 9001:2000 and Business Improvement

Ian Rosam and Rob Peddle

This book gives practical guidance on the creationand implementation of a process-based managementsystem that meets the requirements of your businessfirst and then ISO 9001:2000. Applicable to anyorganization, this approach is critical for both longterm value and organization-wide involvement.

How the process-based management system is used as a frameworkfor business improvement is also illustrated in the book. Practicalexamples and case studies are given throughout to demonstrate bestpractice and approaches.

Contents: The process-based management system in context;The process approach; Designing your management system; Processdesign (mapping and understanding processes); Procedure design –linking supporting information to processes; Linking of processes; Keyperformance indicators (KPIs); Implementing the system; Case studies.

A4 paperback • 98 pages • 2003 • ISBN 0 580 41546 5BSI order ref BIP 2014 • BSI • Price £45

Understanding ISO 9001:2000 and Process-basedManagement Systems

Ian Rosam and Rob Peddle

The first book in this series explains whyISO 9001:2000 is very different to the previousversions, and why it ‘moves the goalposts’ forthe standard. It covers process management andsystems thinking, which are the essentialpre-requisites for ensuring customer satisfaction

whilst not neglecting other stakeholders. It helps you understand whyapplying the standard in the way intended should be an inevitabledecision in all board rooms.

Contents: Business first/Standards second – The context; ISO9001:2000 in overview – The ‘what’; Business Process Management – The ‘how’; ISO 9001:2000 in more detail – The ‘gap’; Where next – The ‘implementation plan’.


Process Management Auditing for ISO 9001:2000

Carl Ford and Ian Rosam

Moving away from compliance-based auditing thisfinal book in the series challenges the mindset ofauditors to ‘think effectiveness’. It shows howprocess management auditing is a key businesstool to:

• Gain meaningful information on which to base decision-making

• Identify opportunities for genuine business improvements

• Improve the effectiveness of activity undertaken – not just confirmthat you are doing it

• Cover the requirements of ISO 9001:2000

Highly practical and descriptive, the book shows how you can addgreater value from auditing activity and be able to demonstrate it.

Contents: Putting the process approach into context;The requirements of ISO 9001:2000 – an auditor’s perspective;The system-process-procedure relationship; Auditing tools andtechniques; Planning and preparing a process audit; Carrying outa process audit – compliance vs effectiveness; Identifying andreporting findings – moving beyond compliance; Assessingimprovements; What personal attributes do auditors need?;Conclusion and the way forward.


‘Easy to read, easy to understand, positions uswell for the future’ AVX

‘Moves management systems to another level’Palmer and Harvey

‘Practical guidance for managers and auditors’ Food Standards Agency

Challenging and provoking, the books encourage the reader toconsider the real management systems issues that need tackling intheir organization. The guides are well-structured and written frompractical experience. They provide a refreshing ‘business-first’ approachand create the foundations for the management system for the future.

ISO 9000 and the Health Sector

New series of books written by Dr Dennis Green

Quality of Care in Residential Homes for the Elderly

A4 paperback • c.130 pages • 2005 • ISBN 0 580 45645 5BSI order ref BIP 2072 • BSI • Price £30

Quality Patient Care in Hospitals


Medical Devices: ISO 13485 and ISO 9001


NEW

3

IMS: Customer Satisfaction

George Nowacki

IMS: Customer Satisfaction helpsyou understand the theory andpractice of customer satisfaction and howit can be embodied into an IMS. Every organization,whether a private business or a public authority,recognizes the need to give satisfaction to its

customers. In spite of the vital importance of the subject, feworganizations have in place an adequate system for its management.

Contents: Initial status review; Policy and its development;Identification of processes; Planning in detail; Implementationand operation; Performance assessment; Improvement;Management review.

Royal paperback • 104 pages • 2003 • ISBN 0 580 41426 4BSI order ref BIP 2005 • BSI • Price £30

IMS: Creating a Manual

IMS Risk Solutions Ltd

This book outlines a way of compiling a manualfor the systems of the whole business, not just theancillary aspects. This allows for risk analysis andcontinual improvement to be applied to thefundamental activities of any organization inany discipline.

Contents: The principles of a business system; Identifying thebusiness process; Risk analysis; Managing the project, Continualimprovement; Strategic risks; The manual in practice; Case study.

Royal paperback • 72 pages • 2003 • ISBN 0 580 42116 3 BSI order ref BIP 2002 • BSI • Price £30

Integrated Management Systems (IMS) seriesFollowing the success and widespread adoption of quality management systems standards, other management systems havenow been implemented by organizations including environmental, health and safety, information security and complaintsmanagement systems.

These management systems, along with your own processes and procedures for managing different aspects of your organization,can be integrated, leading to greater efficiency and effectiveness. The IMS series of books will show you how.

The overall series editor is David Smith of IMS Risk Solutions Ltd, who has been involved in writing management system standardssince the early 1990s and is the author of a number of BSI books on the subject.

BESTSELLER

IMS: The Framework

David Smith

Every organization hasmanagement systems, whetherthey are formalized or not, recognizedor instinctive, or called processes or procedures.There are many advantages to be gained fromintegrating these systems to provide an over-arching

set of guidance, procedures and records. These will encompass all theorganization’s activities, build on strengths, help to identifyweaknesses, aid control and improvement, and reflect the interactivenature of the processes employed in meeting customer demands.

IMS: The Framework presents an approach that enables integration tobecome a reality, not merely between two standards such as ISO 9001and ISO 14001 (environment) but as part of an overall system for theorganization. This framework makes it possible for managementsystems in a range of disciplines to be incorporated, to the benefit ofall organizations’ operations.

Contents: Terms and definitions; What is an IMS?; Why consider anIMS?; The background to IMS standards; Making a managementsystem work; Process and plan-do-check-act – keys to success; Theframework of IMS; Getting started; Integrating management systemsinto your IMS.

Royal paperback • 56 pages • 2001 • ISBN 0 580 33298 5BSI order ref HB 10190 • BSI • Price £30

IMS: Implementing and Operating

David Smith

This second book in the IMS series provides practicalguidance and advice on integrating systems andshows how this might be applied in the case ofstandards for quality, environment and occupationalhealth and safety.

It provides you with the tools to set up a unifiedmanagement system for the organization as a whole, into which youcan integrate your existing procedures and processes - and those youmight adopt in the future.

Contents: Policy and its development; Planning in general; Planningin detail; Implementation and operation; Performance assessment;Improvement; Management review.


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To order please call BSI Customer Services on +44 (0)20 8996 9001

Quality Management Books


IMS: Risk Management for Good Governance


This publication examines the risks that have to beconsidered and managed in any organization, largeor small. Facing these risks and how to managethem will do much to safeguard the future of thebusiness as well as meeting the increasing demandsfrom customers, owners and other stakeholders forreassurance that the organization is well managed.

Contents: What is meant by risk management; Categories of risk;Financial risks; Corporate ethics and social responsibility; Managingrisk in the framework of an integrated management system; Somefinal thoughts on risk.


IMS: The Excellence Model

John M Kelly

This book addresses the needs of today’sorganizations, which are under a great deal ofpressure to improve performance and achievecompetitive advantage. The Model provides a‘common language’ between organizations, which isparticularly useful when comparing or developingcustomer/supplier relationships and the supply chain.

Contents: The business case; Standards – A process benchmark; The need for continual improvement – ‘Beyond the badge’;Challenging assumptions – How well do the processes work?; Processmeasurement; The need for process analysis; Models for assessing anorganization; The Excellence Model; Conducting an assessment;Performance of the organization; Comparisons with the best –Benchmarking.


IMS: Managing Food Safety

Helen Hinch

Examines product control in the food industry and thecharacteristics that make its management differentfrom that of other industries. Particular attention isgiven to the role of the HACCP (Hazard Analysis andCritical Control Point) systems, the benefits ofoperating within the context of an IMS and the useand application of relevant standards.

Contents: Introduction; Managing food safety; The application ofHACCP; Food risk; Combining HACCP and ISO 9001:2000; Foodsafety and quality in an IMS; Implementing the system; A note onISO/CD 22000; Continual improvement.


IMS: Continual ImprovementThrough Auditing


This book is a guide to the practiceof auditing. It not only fulfils therequirements of management systems but can alsobe used as a means to improve the performance oforganizations and businesses.

The book embodies the idea that auditing, far frombeing just a chore demanded by management system standards, canif properly used, be a valuable aid to continual improvement.

Contents: The requirements of continual improvement; Measuringimprovement; The function of auditing; Organizing the audit;Planning the audit; Doing the audit; Checking the results; Acting toimprove the system; Improving the audit; Meeting specific standards.


IMS: Information Security

Peter Murray

This book is written by a former covert specialistwho was trained by both the Home Office and theBritish Security Services. He was specifically taskedwith identifying weaknesses in information systems,breaching those systems and extracting informationwithout those being targeted knowing theirinformation had been extracted.

The book sets out the risks businesses face, examines the benefitsof an information security management system based on BS 7799as part of an integrated management system, and demonstrateshow an ISMS can significantly help to protect an organization’scritical information.

Contents: Identifying the types of information predator; Establishinga business risk profile through the perception of others; The top 25attack methods; Effective measures to mitigate exposure; Mitigating risk by adopting BS 7799-2:2002; Business drivers for implementingBS ISO/IEC 17799:2000; Integrating management systems – thebenefits; The key functions of BS 7799-2:2002; The importance ofsecurity risk management processes; Old too soon and wise too late;Getting started; Some snapshots to remember.


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5 To order please call BSI Customer Services on +44 (0)20 8996 9001

Quality Management CD-ROMs and Standards

BS EN ISO 9004:2000 Quality management systems.Guidelines for performance improvement

The final standard in the family gives guidance on a wider range of objectives ofa QMS than BS EN ISO 9001, particularly for the continual improvement of yourorganization’s overall performance and efficiency, as well as its effectiveness.The focus of this standard is the achievement of ongoing improvement,measured through the satisfaction of customers and other interested parties.

BS EN ISO 9001 and BS EN ISO 9004 have been developed as a consistent pairof quality management system standards which have been designed tocomplement each other but which can also be used independently.

ISBN 0 580 36838 6 • Price £106, £53 BSI Subscribing Members

BS EN ISO 9001:2000 is available in a laminated A5spiral-bound format making for extra durability.

A5 laminated and spiral-bound • 2001 • ISBN 0 580 39523 5BSI order ref BS EN ISO 9001:2000 A5 LaminatedPrice £74, £37 BSI Subscribing Members

SAVE 20% when you buy all three parts

Quality Management Systems(BS EN ISO 9000:2000 series) Standards Kit

BSI order ref KIT 46 • ISBN 0 580 37829 2Price £204, £102 BSI Subscribing Members

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ISO 9000 Quality Management.Achieving Registration CD-ROM

BSI

This CD-ROM not only containsall three parts to the BS EN ISO 9000 family, but alsoincludes ISO 9000:2000 Achieving Registration.

The PDF format features a powerful search facility andcopy, paste and printing functions. A mapping tool is also

included which will enable you to create multi-level flowcharts and attachsupporting documents.

Contains:

• ISO 9000:2000 Achieving Registration

• BS EN ISO 9000:2000 Quality management systems Fundamentalsand vocabulary



CD • 2004 • ISBN 0 580 43970 4 • BSI order ref BIP 3014 • BSIPrice £260 +VAT (£305.50), £130 +VAT (£152.75) BSI Subscribing Members

NEWQMS Standards CD-ROM

BSI

All three parts to the BS EN ISO 9000 family arecontained on this CD-ROM.

The PDF format features a powerful search facility,with copy, paste and printing functions.

Contains:• BS EN ISO 9000:2000 Quality management systems. Fundamental

and vocabulary



CD • 2000 • ISBN 0 580 37830 6 • BSI order ref Kit 47 • BSIPrice £214 +VAT (£251.45), £107 +VAT (£125.75) BSI Subscribing Members

BS EN ISO 9000:2000 Quality management systems. Fundamentals and vocabularyThis international standard describes fundamentals of a Quality ManagementSystem (QMS), which form the subject of the BS EN ISO 9000 family, anddefines related terms.

ISBN 0 580 36836 X • Price £74, £37 BSI Subscribing Members

BS EN ISO 9001:2000 Quality management systems. RequirementsThis standard specifies requirements for a QMS where an organization:• Needs to demonstrate its ability to consistently provide product that meets

customer and applicable regulatory requirements, and...• Aims to enhance customer satisfaction through the effective application of

the system. This includes processes for continual improvement of the systemand the assurance of conformity and applicable regulatory requirements.

Improved performance

The standard identifies the eight quality management principles thatcan be used by senior managers to lead the organization towardsimproved performance.



BS ISO 10019:2005 Guidelines forthe selection of quality managementsystems consultants and use of theirservices

This new standard provides guidance on the factors to betaken into consideration when selecting a quality management systemconsultant. It will be of great benefit to organizations in choosingand evaluating a consultant who is able to meet their specific needs,expectations and objectives.

The standard will greatly assist:

• Any small business whose knowledge of QMS is very limited

• QMS consultants as guidelines to QMS consulting

• Consulting organizations for the selection of QMS consultants.


BS ISO 10002:2004 Qualitymanagement. Customer satisfaction.Guidelines for complaints handlingin organizations

This new standard provides guidelines for handling complaints fromdissatisfied customers relating to poor service or defective products. It gives best practice advice on how to handle complaints for optimalresults for the organization and the customer.

When the standard’s complaints-handling process is implemented, thecustomer will benefit from responsive treatment of his or hercomplaint. The organization will also benefit by identifying theproblem area and opportunities for improvement and savings.

BS ISO 10002 is for use by organizations of all sizes and in all sectors,with Annex A providing guidance specifically for small businesses.Sample forms for complaint logging and follow-up are also included.


PAS 46:2002 Improving Loyalty. Requirements

Customer loyalty is one of the key management systems principles ofBS EN ISO 9001 and a core way of significantly improving theperformance of your organization.

PAS 46 looks at how to get reactive and proactive feedback fromcustomers and employees, and provides points on how to use thisfeedback to improve customer, employee and investor satisfaction andloyalty, which will in turn improve overall company performance.

Used in conjunction with BS ISO 10002, the two publications willprovide an all-round set of guidelines for turning customer complaintsinto an advantage and gaining competitive edge.


BS EN ISO 19011:2002 Guidelines for quality and/or environmentalmanagement systems auditing

The cost of failing a quality or environmental

management systems audit takes many forms.

Companies can lose valuable contracts or prized certifications.

They may have to pay for an expensive programme of improvements

demanded by a client. They may see operational efficiency eroded.

Which is why basing your audits on the principles and guidance provided

by the standard BS EN ISO 19011 makes sound business sense.

Benefits

This standard will help you to:

• Combine quality and environmental audits in a single programme

• Minimize disruption to normal commercial activities

• Streamline the audit management process, from audit objectives to

preparing the report

• Reduce paperwork and briefing of multiple audit teams

• Follow best practice when conducting audits.

Four essential functions from a single standard

In a single document you have four critical decision-support resources

for the efficient planning, conduct and evaluation of quality and/or

environmental audits:

• A clear explanation of the principles of management

systems auditing

• Guidance on the management of audit programmes

• Guidance on the conduct of internal or external audits

• Advice on the competence and evaluation of auditors.


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SAVE 20% when you buy BS EN ISO 19011and Auditing the ISO 19011 Way book

Auditing the ISO 19011 Way bookplus standard

ISBN 0 580 42138 4 • BSI order ref KIT 120Price £134, £86 BSI Subscribing Members

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Environmental ManagementBooks and CD-ROMs

Managing the Environmentthe 14001 Way

David Smith and Clive Green

This book is for organizationsseeking user-friendly help in developing acost-effective EMS based on BS EN ISO 14001and 14004. It builds on the basic frameworkand principles of the standards by providingpractical advice, examples and sources offurther information.

It will be invaluable for those seeking to integrate EMS within an overallmanagement system, such as one based on ISO 9001 (Quality) or BS 8800(Health and Safety). Using the approach successfully introduced in ManagingHealth and Safety the BS 8800 Way, this book provides information at a varietyof levels - headline, in practice, and in detail - and three organizations fromdifferent sectors to illustrate how an EMS applies.

Contents: Introduction; Carrying out an initial environmental review; Definingan environmental policy; Planning; Identifying significant environmental aspects;Implementing and operating; Checking and correcting; Auditing; Reviewing;Using a BS EN ISO 9000 approach; Integrating with BS 8800 and OHSAS 18001.


Environmental Management SystemsPresentation Set

BSI

Presented in a slip-case, three essentialEMS standards PLUS Auditing the ISO 19011Way are available in an easy-to-use ringbound A5 format. This Presentation Set looks great on everyenvironmental managers’ bookshelf! You will also receiveManaging the Environment the 14001 Way as a separatebook when published.

Contains:

• NEW! BS EN ISO 14001:2004 Environmental management systems.Specification with guidance for use

• NEW! BS ISO 14004:2004 Environmental management systems.General guidelines on principles, systems and supporting techniques

• NEW! Managing the Environment the 14001 Way as a separate book

• BS EN ISO 19011:2002 Guidelines for quality and/or environmentalmanagement systems auditing

• Auditing the ISO 19011 Way

A5 loose-leaf with binder and slip-case • 2005 • ISBN 0 580 45666 8BSI order ref BIP 2070 • BSI • Price £330, £190 BSI Subscribing Members

EMS Standards CD-ROMBSI

This new CD-ROM contains the fully searchable text from18 of the latest and most popular standards in the ISO14000 series:

NEWEDITION

NEW

Environmental Due DiligenceThe Role of ISO 14015 in the EnvironmentalAssessment of Sites and Organizations

Nigel Carter and Larraine Wilde

The challenges of contaminated land, compliance with

regulation and product liability are becoming increasingly

complex. It is therefore vital for businesses to understand

the consequences that these may have, not just on financial

viability and the relationships with financial stakeholders,

but with client perceptions and continuity in production.

This publication examines the international standard ISO 14015 Environmental

management. Environmental assessment of sites and organizations, and its

application to the non-intrusive stages of environmental assessment.

Contents: What is environmental assessment; The client/assessor relationship;

Assessment planning; The Assessment process – information gathering; The

assessment process – interviewing and validation; The assessment process –

evaluation of issues and determination of business consequences; The

Assessment process – reporting to the client; Intuitive investigation; Risk

assessment and remediation; Emerging legislation.

Royal paperback • 90 pages • 2004 • ISBN 0 580 44296 9

BSI order ref BIP 2038 • BSI • Price £45

Auditing the ISO 19011 Way

Nigel Carter

Auditing the ISO 19011 Way is a concise explanation andguide to using the auditing standard ISO 19011 andachieving the greatest benefit from the audit process for yourorganization. The book provides an overview of modernmanagement systems, then step-by-step guidance on theprinciples of auditing, audit programme management,

carrying out an audit, and the competence and evaluation of auditors.

Contents: The management systems; ISO 19011 – Introduction and scope –Terms and definitions – Principles and auditing – Audit programmemanagement – Audit introduction and initiation – Preparation and conduct ofon-site activities – Preparation and distribution of audit report – Competenceand evaluation of auditors; And in conclusion.

A4 loose-leaf with binder • 92 pages • 2003 • ISBN 0 580 41428 0 BSI order ref BIP 2006 • BSI • Price £45

NEW

NEW

The PDF format features a powerful search facility,and copy, paste and printing functions.

CD • 2005 • ISBN 0 580 45386 3 • BSI order ref BIP 3023 • BSIPrice £480 +VAT (£564), £240 +VAT (£282) BSI Subscribing Members

• BS EN ISO 14001:2004 • BS ISO 14004:2004 • BS ISO 14015:2001 • BS EN ISO 14020:2001

• BS EN ISO 14021:2001 • BS EN ISO 14024:2001 • BS EN ISO 14031:2000 • PD ISO/TR 14032:2000

• BS EN ISO 14040:1997• BS EN ISO 14041:1998 • BS EN ISO 14042:2000 • BS EN ISO 14043:2000 • DD ISO/TS 14048:2002

• PD ISO/TR 14049:2000 • BS ISO 14050:2002 • PD ISO/TR 14061:1998 • PD ISO/TR 14062:2002 • BS EN ISO 19011:2002

bsi-global.com/environmental 8

Environmental Management Systems for SMEsA short guide to environmental management forthe smaller company

Brian Cleaver

This book is primarily for managers in smallcompanies or business units who need to developand implement an EMS from scratch and who havelittle or no previous experience.

The publication gives practical, concise informationand advice on environmental management. It takes the readerthrough the process, from initial environmental review, planning andpolicy, to organization and implementation, monitoring andimprovement. The author stresses the need to keep the environmentalmanagement system simple and to try to integrate it into overallbusiness processes.

Following the general layout of BS EN ISO 14001, this book will beparticularly useful for those considering using the standard to meettheir environmental management needs.

Contents: Introduction; The background to environmentalmanagement systems; The environmental review; Environmentalpolicy; Planning; Organization and implementation; Checking andcorrective action; Management review; EMAS; English environmentallegislation; Other useful reading.


Effective EMS Auditing

Christopher Sheldon

To get the best out of your environmentalmanagement system, you need effective resultsand feedback – and this comes from auditing.A well-scoped auditing programme will provideyou with a complete, up-to-date picture of yourEMS as it evolves and matures, and lets you

demonstrate to clients, regulators and others that you know whatyou’re doing and why.

This book contains a host of practical tips on how to design a simpleand effective EMS auditing system for your business. Each chapterlooks at the background to the issue, sets out what it means inpractice, and provides a troubleshooting guide.

Contents: Introduction; Audit programmes – effective audits starthere; Preparing for an audit – making it work; Conducting effectiveaudits – getting to the heart of matters; Following up – how effectivewere you?; Integrating your audits – more bang, less buck.


Climate ChangeA manager’s guide

Jan Vernon

Many in business still regard climate change assomething for scientists and academics. Butinternational policies and agreements on climatechange, and climate change itself, have implicationsfor business that present real issues for managers.

This book outlines what is meant by ‘greenhousegases’, ‘global warming’ and the like, and the effect climate changewill have on business. Suggestions for the action business should betaking are put in the real-world context of the experiences oforganizations at various stages of addressing the issues.

The book shows the benefit of using management tools such as EMS,eco-labelling and life cycle analysis, and concludes by looking at themajor international agreements on climate change.

Contents: What is climate change and why should business beconcerned?; How will climate change affect business?; What actionshould business be taking? – Learning from leading companies; Howcan management tools help?


Eco-management AccountingGuidelines for accountants, business advisersand environmental managers

Martin Bennett and Peter James

This title offers guidance on how organizations cantake account of the financial implications ofenvironmental matters and on how financial andenvironmental management issues can be linked,producing a positive and green bottom line.

Contents: Introduction; Environment and thebottom line; Integrating environment into capital investmentdecisions; Understanding and managing environmental costs;Developing energy efficiency and/or waste minimization initiatives;Life cycle costs; The role of accountants in environmentalmanagement; Eco-management accounting; Case studies;An accountant’s guide to the environment and sustainability;An environmental manager’s guide to accounting and financialmanagement; Measuring environmental performance.



Environmental ManagementBooks and Standards

Engaging EmployeesEnvironmental training and internal communications

Jim Hopwood

The problem facing all environmental managers ishow to improve performance in meetingenvironmental pressures without increasing costsand without taking a disproportionate amount ofbusy people’s time. The answer lies in engaging thewhole workforce in the process. This book outlines

techniques to gain employees’ interest, profit from their ideas andincrease their understanding of the complex issues involved.

Contents: Introduction; Engaging employees; Environmental training;Employee communication; Enabling participation; Conclusion.


SustainabilityA manager’s guide

Adrian Henriques

The aim of this book is to ‘de-mystify’ sustainability.It does this by exploring what sustainability is andwhat it means for business; showing how managerscan make their organizations more sustainable, byproviding various tools, approaches and methods;and by supporting the preparation of a business case

for moving towards sustainability.

At the end, readers should be better able to articulate their ownthoughts on the way forward for their organization.

Contents: Part 1: Sustainability and business trends; Why bother withsustainability?; What is sustainability; Part 2: Managing impact; Toolsand techniques; Indicators; The business case for sustainability.


BS EN ISO 14001:2004 Environmentalmanagement systems. Requirementswith guidance for use

The newly revised BS EN ISO 14001:2004 specifies therequirements for an environmental management system(EMS), which provides a framework for an organization to controlthe environmental impacts of its activities, products and services,and to continually improve its environmental performance.

It applies to those environmental aspects which the organization cancontrol and over which it can be expected to have an influence. Itdoes not itself state specific environmental performance criteria.

ISBN 0 580 44771 5 • BSI • Price £96, £48 BSI Subscribing Members

NEWREVISION

BS EN ISO 14001:2004 is nowavailable in a laminated A5 spiral-bound format making for extradurability.

A5 laminated and spiral-bound • 52 pages • 2005 • ISBN 0 580 45406 1BSI order ref BIP 2075 • Price £130, £65 BSI Subscribing Members

NEW

BS ISO 14004:2004 Environmentalmanagement systems. Generalguidelines on principles, systems andsupport techniquesBS ISO 14004:2004 provides guidelines on the elementsof an EMS, its implementation and the principles involved.It also gives advice on how to effectively initiate, improve orsustain an environmental management system.

An EMS is an essential element to an organization’s ability toanticipate and meet its environmental objectives and to ensureongoing compliance with national and/or international requirements.


BS ISO 14050:2002 Environmental management. Vocabulary

This standard contains definitions of fundamental concepts relatingto environmental management, published in the BS EN ISO 14000EMS series of standards.


NEWREVISION

bsi-global.com/environmental 10

BS EN ISO 19011:2002 Guidelines for quality and/or environmentalmanagement systems auditing

The cost of failing an environmental or qualitymanagement systems audit takes many forms.

Companies can lose valuable contracts or prized certifications.They may have to pay for an expensive programme of improvementsdemanded by a client. They may see operational efficiency eroded.

Which is why basing your audits on the principles and guidanceprovided by the standard BS EN ISO 19011 makes soundbusiness sense.

Benefits

This standard will help you to:

• Combine quality and environmental audits in a single programme• Minimize disruption to normal commercial activities• Streamline the audit management process, from audit objectives to

preparing the report• Reduce paperwork and briefing of multiple audit teams• Follow best practice when conducting audits.

Four essential functions from a single standard

In a single document you have four critical decision-support resourcesfor the efficient planning, conduct and evaluation of environmentaland/or quality audits:

• A clear explanation of the principles of management systems auditing

• Guidance on the management of audit programmes• Guidance on the conduct of internal or external audits• Advice on the competence and evaluation of auditors.


BESTSELLER

BS 8555:2003 Environmental management systems. Guide to the phased implementation of anenvironmental management systemincluding the use of environmental performance evaluation

Building on BS EN ISO 14001 and the EU Eco-Management and AuditScheme (EMAS), this British Standard provides guidance to allorganizations on the phased implementation, maintenance andimprovement of a formal Environmental Management System (EMS).

BS 8555 makes particular reference to small and medium-sizedenterprises (SMEs) but is applicable to any organization, regardless ofthe nature of the business activity undertaken, location or level ofmaturity. It outlines an implementation process that can beundertaken in up to six separate phases and allows for phasedacknowledgement of progress towards full EMS implementation.

Benefits

BS 8555 will help all organizations improve their environmental performance and their supply chain relationships with the followingguidance:

• Describes a six-phase incremental approach to implementing an EMS using environmental performance evaluation

• Provides information to organizations on environmental performance management and the use of environmental performance indicators

• Helps organizations satisfy the environmental criteria increasingly being set in contract tenders by new and existing major clients

• Can be used by organizations who may wish to self-declare or seek voluntary phased recognition throughout the implementation process.

ISBN 0 580 41471 X • Price £92, £46 BSI Subscribing Members

BESTSELLER

BS ISO 14015:2001 Environmental management. Environmental assessment of sites and organizations (EASO)

Organizations are becoming increasingly interested in understandingthe environmental issues associated with their sites and activities, orthose of potential acquisitions. These issues and their associatedbusiness consequences can be appraised by means of an EASO.

BS ISO 14015:2001 provides guidance on how to conduct anEnvironmental Assessment of the Site and Organization through asystematic process of identifying environmental aspects andenvironmental issues and determining, if appropriate, their businessconsequences. It covers the roles and responsibilities of the parties tothe assessment (the client, the assessor and the representative of theassessee), and the stages of the assessment process (planning,information gathering and validation, evaluation and reporting).

The standard can be used by all organizations, including small andmedium-sized enterprises, operating anywhere in the world. Flexible inits application, it may be used for self assessments as well as externalassessments, with or without the need to employ thirdparties. This standard applies to industry, past, present and possiblefuture users of particular sites, and organizations with a financialinterest in the industry or site (e.g. banks, insurance companies,investors and site owners).



Occupational Health & Safety ManagementBooks, CD-ROMs and Standards

Managing Safety the Systems WayImplementing OHSAS 18001 using BS 8800

David Smith, Geoff Hunt and Clive Green

This newly revised book explains how the various elements in developing an OH&S management system can be tackled, and howthe system can be maintained as OH&S evolves,responding to internal and external influences.

Managing Safety the Systems Way refers to the revisions of BS 8800:2004, and focuses on delivering OHSAS 18001 using BS 8800:2004 and OHSAS 18002.

Contents: Introduction; Carrying out an initial status review; Definingan OH&S policy; Creating a climate for effective OH&S management;Planning; Risk assessment and control; Implementing and operating;Checking and correcting; Auditing; Reviewing; Integrating yourmanagement systems.


Winning With Health and Safety.A Guide for Business

The level of information anddetailed knowledge required bytoday’s health and safety manageris constantly growing as new and revised laws areimplemented, best practice improves and codes ofpractice are updated. Sometimes this wealth ofinformation and the knowledge required to

implement them successfully is all too daunting.

To meet these needs, BSI is proud to present Winning With Health andSafety. A Guide for Business, designed to be an invaluable businessresource for managers. This publication provides no-nonsense adviceand guidance on implementing health and safety in businesses,offering a host of good practice, assessments and reviews in plainEnglish, which will hold all managers in good stead. Checklists, handyhint boxes and a CD of key proformas complete the publication.

A4 loose-leaf with binder and CD-ROM • 2005 ISBN 0 580 44094 X • BSI order ref BIP 2046 • BSI • Price £55

NEW

AUG‘05

Occupational Health and SafetyManagement Systems. Presentation Set

BSI

Presented in a slip-case, threeessential OH&S documents PLUSManaging Safety the Systems Way areavailable in an easy-to-use ring bound A5format. This Presentation Set looks great onevery health and safety managers’ bookshelf!

Contents:

• NEW! BS 8800:2004 Occupational healthand safety management systems. Guide

• NEW! Managing Safety the Systems Way• OHSAS 18001:1999 Occupational health and safety management

systems. Specification• OHSAS 18002:2000 Occupational health and safety management

systems. Guidelines for the implementation of OHSAS 18001

A5 loose-leaf with binder and slip-case • 2004ISBN 0 580 44098 2 BSI order ref BIP 2052 • BSIPrice £195, £135 BSI Subscribing Members

NEW

Occupational Health and SafetyStandards and Guidance CD-ROM

BSI

This CD-ROM contains the fullysearchable text of BS 8800:2004,Managing Safety the Systems Way,

OHSAS 18001 and OHSAS 18002.

The PDF format features a powerful search facility,and copy, paste and printing functions.

CD • 2004 • ISBN 0 580 44099 0 • BSI order ref BIP 3017Price £185 +VAT (£217.38),£130 +VAT (£152.75) BSI Subscribing Members

NEW

bsi-global.com/healthandsafety 12

BS 8800:2004 Occupational healthand safety management systems.Guide

Written with the help of industry, safety practitionersand the Health and Safety Executive (HSE), this BritishStandard will help organizations develop a framework for managingOH&S so employees and others, whose health and safety might beaffected by the organization’s activities, are adequately protected.

BS 8800:2004 will:

• Minimize risk to employees and others by developing good working practices to prevent accidents and work-related ill health

• Improve business performance and assist organizations to establisha responsible image within the market place

• Assist organizations in continually improving their performancebeyond legal compliance

• Help organizations to achieve compliance with its OH&S policies

and objectives.

BS 8800 has been updated to take account of recent legislativechanges, new Health and Safety Commission (HSC) and HSE initiatives, and to give guidance on key areas such as risk assessmentand risk management. The newly revised standard now contains twiceas much information as the previous edition. The revision of this British Standard also reflects national and international OH&Sissues which have arisen since publication of BS 8800:1996. Theseinclude the publication of OHSAS 18001 and OHSAS 18002, and the International Labour Organization’s ILO-OSH 2001 Guidelines on occupational safety and health management systems.

This guide is intended for use by organizations of all sizes and regardless of the nature of their activities.

The standard contains new annexes giving guidance on:

• Promoting an effective OH&S management system• Hazardous event investigation.

The standard contains improved annexes giving guidance on:

• Risk assessment and control • Integration with other management systems.

The guidelines in BS 8800:2004 are based on general principles ofgood management and are designed to enable the integration ofOH&S management within an overall management system.


RECENTLYPUBLISHED

Twice as much information since last published

IMPROVED!

OHSAS 18001:1999 Occupational health and safety management systems. Specification

This Occupational Health and Safety Assessment Series (OHSAS) specification gives requirements for an occupational health and safetymanagement system, to enable an organization to control its OH&Srisks and improve its performance. It does not state specific OH&Sperformance criteria, nor does it give detailed specifications for thedesign of a management system (this can be found in BS 8800:2004).

All the requirements in this OHSAS specification are intended to beincorporated into any OH&S management system.

ISBN 0 580 28298 8 • Price £35

OHSAS 18002:2000 Occupational health andsafety management systems. Guidelines forthe implementation of OHSAS 18001

This publication provides generic advice on the application of OHSAS 18001. It explains the underlying principles of OHSAS 18001and describes the intent, typical inputs, processes and typical outputs,against each requirement of OHSAS 18001. This is to aid the understanding and implementation of OHSAS 18001.

ISBN 0 580 33123 7 • Price £50

SAVE 20% when you buy BS 8800:2004, Managing Safety the Systems Way, OHSAS 18001 and OHSAS 18002.

Occupational Health and Safety ManagementSystems Set


SAVE 20 %


Information Security ManagementBooks

Measuring the Effectiveness of yourBS 7799 Implementations

Ted Humphreys

With increasing Internationalinterest in the field of ISMS metrics andmeasurements, this publication brings together thedifferent methods that are currently in use to measurecontrols and/or processes. In addition it gives furtherinformation and guidance about these various

methods to measure the success of security arrangements in place.

A4 paperback • 2005 • BSI order ref BIP 0074 • BSI • Price £35

Expected publication date: October 2005

IMS: Information Security

Peter Murray

This book is written by a former covert specialistwho was trained by both the Home Office and theBritish Security Services. He was specifically taskedwith identifying weaknesses in information systems,breaching those systems and extracting informationwithout those being targeted knowing their

information had been extracted.

The book sets out the risks businesses face, examines the benefits ofan information security management system based on BS 7799 as partof an integrated management system, and demonstrates how an ISMScan significantly help to protect an organization’s critical information.

Contents: Identifying the types of information predator; Establishinga business risk profile through the perception of others; The top 25attack methods; Effective measures to mitigate exposure; Mitigating risk by adopting BS 7799-2:2002; Business drivers for implementingBS ISO/IEC 17799:2000; Integrating management systems – thebenefits; The key functions of BS 7799-2:2002; The importance ofsecurity risk management processes; Old too soon and wise too late;Getting started; Some snapshots to remember.


Guidelines for the Use of PersonalData in System Testing

Jenny Gordon and Louise Wiseman

This recently published guide, which has supportfrom the Financial Services Authority (FSA) andthe Information Commissioner’s Office (ICO), willhelp to ensure that the personal data used in systemtesting is processed in accordance with the DataProtection Act.

Just because you are running a test doesn’t mean to say that youdon’t have to worry about data protection laws.

A4 spiral-bound • 42 pages • 2005 • ISBN 0580 42472 3BSI order ref BIP 0002 • BSI • Price £75

Preparing for Information SecurityManagement Systems (ISMS)Certification

Ted Humphreys

Provides guidance to users of thenew 2005 editions of BS ISO/IEC 17799(BS 7799-1) and BS 7799-2 on the ‘Plan, Do, Check,Act’ model and the ISMS process requirementsfor organizations preparing for accreditedcertification to BS 7799-2.

This guide has been updated to include new references anddefinitions, and additional information about the latest developmentsregarding certification criteria and other related standardsdevelopments. It will provide industry accepted best practice methodsfor providing and demonstrating the evidence required by anassessment auditor. This book replaces PD 3001.


Expected publication date: August 2005

Are You Ready for an InformationSecurity Management Systems(ISMS) Audit

Ted Humphreys

This publication has been completelyrevised to bring it in line with the new2005 editions of BS ISO/IEC 17799 andBS 7799-2. It includes an ISMS process checkand a gap analysis workbook.

This guide is intended primarily for use by organizations seeking toprepare for certification to BS 7799-2. For this purpose it isrecommended that the pre-certification assessment is best carried outunder the supervision of the person responsible for information securityin the organization or by internal audit staff. System developers may alsofind it a useful reference document when considering the security aspectsof new systems. This book replaces PD 3003.



Guide to the Implementation andAuditing of Information SecurityManagement Systems (ISMS) Controls

Ted Humphreys

The contents of this guide will include the definitiverequirements that auditors must address whencertifying organizations to the 2005 edition ofBS 7799-2 and will provide guidance on theimplementation, checking and auditing of thecontrols. This publication has been completely

re-written in light of the revision and replaces PD 3004.



NEWEDITION

NEWEDITION

NEWEDITION

OCT‘05

bsi-global.com/informationsecurity 14

Information Security – Overview

Ted Humphreys

This new guide gives an introductionto information security and addresses the three main securitymanagement objectives in the standardsBS ISO/IEC 17799:2005 and new BS ISO/IEC 27001.

The objectives are: ensuring business continuity, minimizingbusiness risks, and maximizing business investment and opportunities. The booktakes into account what is required from a procedural and technical perspectiveto implement effective information security.

Royal paperback • 2005 • BSI order ref BIP 0040 • BSI • Price £20

Information Security – ManagementResponsibilities

Ted Humphreys

This guide addresses management responsibilities andcommitment for information security, based on best practicegiven in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001.Because risks can arise from both outside influences andinternal actions, it is vital that management has a clear pictureof the risks and how to manage them.


Information Security – Governance andRegulatory Compliance

Ted Humphreys

Various governance and regulatory compliance activities haverecently emerged from many different parts of the world.These activities are of growing importance on management’sagenda as well as having an impact on how organizationscarry out and arrange their business.

This book looks at the role that BS ISO/IEC 17799:2005 and BS ISO/IEC 27001can play in addressing governance and regulatory requirements relating to theprocesses of managing information security risks.


Information Security – Personal Securityand Human Resources

Ted Humphreys

A work force that is trained, aware of andresponsive to information security in the day-to-dayoperations of the business can help minimize risks tothe business and help maximize its investments andopportunities.

This books covers the various stages of employment (pre, during andtermination) and looks at how best practice given in BS ISO/IEC 17799:2005and BS ISO/IEC 27001 can be used to help and can be applied regardinginformation security issues relating to human resources.


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Information Security – Asset Management

Ted Humphreys

Covering asset management, this guide addresseshow best practice given in BS ISO/IEC 17799:2005 andBS ISO/IEC 27001 can be applied to protect business’sinformation assets.

Important issues such as ownership, classification and securehandling of business information assets are addressed, as well as the acceptableuse of assets and the need for up-to date asset inventories to achieve and ensureappropriate protection to business assets.


Information Security – Availability andContinuity of Business Processes & Systems

Ted Humphreys

Unavailability of information and services is one of the biggestsecurity problems for any organization to face as it can leadto disruption and chaos, damage to the business or loss ofproductivity within a matter of hours or even minutes.

This guide addresses the topic of “Availability and continuity”to ensure that effective and appropriate information security is in place to supportbusiness processes and systems by considering the application of best practice andsecurity processes given in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001.


Information Security – Handlingthose Incidents

Ted Humphreys

This guide addresses best practice and security processesgiven in BS ISO/IEC 17799:2005 and BS ISO/IEC 27001 tomanage security incidents, to minimize business risks toinformation assets, processes and systems, and to ensureavailability and continuity of critical business resources.


Information Security – Access Control

Ted Humphreys

This guide addresses the importance of an accesscontrol policy based on BS ISO/IEC 17799:2005 andBS ISO/IEC 27001. By exercising best practice managementcontrols, businesses can ensure that their systems, applicationsand processes are not accessed for the malicious intent ofcausing damage, loss or leakage of information.


Information Security – Risk ManagementCase Studies

Ted Humphreys

This guide presents a number of risk management casestudies based on best practice and security processes given inBS ISO/IEC 17799:2005 and BS ISO/IEC 27001. They includeapplications in the areas of governance and regulatorycompliance, managing e-business and Internet security,and outsourcing and third party services.


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BS ISO/IEC 17799:2005 (BS 7799-1:2005)Information technology. Securitytechniques. Code of practice forinformation security management

This universal standard provides a complete set ofguidelines for an effective information security managementsystem (ISMS). It is essential guidance to help you manage aneffective information security policy. It offers a common languageand a common understanding to enable your organization todevelop, implement and measure effective security managementpractice, providing confidence in inter-company trading.

More user-friendly and accessible, this newly revised edition:

• Takes into account changes in technology, technical upgradesand compatibility issues

• Takes on board modern day security techniques

• Provides additional controls focusing on management controlsincluding asset management, incident management and servicedelivery management

• Enhances and revises existing controls

• Puts best practice into an international context


BS ISO/IEC 27001:2005 (BS 7799-2:2005)Information technology. Securitytechniques. Information securitymanagement systems. Requirements

To be published in late autumn 2005, BS ISO/IEC 27001is the new complementary standard to BS ISO/IEC 17799:2005(BS 7799-1:2005). The standard will provide a specification for ISMSand the foundation for third party audit and certification. It isharmonized to work with other management system standards suchas ISO 9001 and ISO 14001 and will assist in the integration andoperation of an organization’s overall management system. This newstandard, when published in late autumn 2005, will replaceBS 7799-2:2002.

BS ISO/IEC 27001 will also ensure effective information securitymanagement is established and maintained through a continualimprovement process, and will implement the OECD principlesgoverning the security of information systems and network.

Purchase the draft standard (FDIS 27001) now and receive aFREE copy of BS ISO/IEC 27001:2005 when it is published.

FDIS 27001 including a free copy of BS ISO/IEC 27001:2005Price £90, £45 BSI Subscribing Members

NEWREVISION

NEW

SAVE 20% when you buyBS ISO/IEC 17799:2005 and FDIS 27001(includes a free copy BS ISO/IEC 27001:2005when published)

Information Security Standards Kit

BSI order ref KIT 20 • Price £160, £80 BSI Subscribing Members

SAVE 20 %

PAS 56 Guide to Business ContinuityManagement

How your business reacts to an incident could bethe difference between success and failure, whichis why it is important to put a business continuity management(BCM) process in place to deal with unexpected eventualities.

This publication covers the processes to help your organization protectitself from disruption, interruption or loss in supplying its products andservices. PAS 56, produced in conjunction with the Business ContinuityInstitute (BCI), outlines the process, principles and terminology ofBCM, and explains clearly how to implement a BCM process, withguidelines for good practice.

A generic BCM framework is provided to help you review the wayyour organization provides its products and services. It also describesevaluation techniques and criteria for anticipating incidents andresponding to them.

Information Security ManagementStandards and Guidance

A4 loose-leaf • 54 pages • 2003 • ISBN 0 580 41370 5BSI order ref PAS 56 • BSI • Price £64, £32 BSI Subscribing Members

“The specification for PAS 56 provides a framework for businesscontinuity planning and highlights potential risks that may not beobvious to companies.”

Computer Weekly, 6 April 2004

BESTSELLER

bsi-global.com/itservicemanagement 16

IT Service Management. Self-assessmentWorkbook

BSI

This workbook will help organizations assess thedegree to which they have implemented bestpractice processes for IT service management.By using the workbook, organizations can get aclear understanding of where they should deploy

resources to improve their service delivery. The workbook can also beused to assess how their service management processes compare withthose described in BS 15000-1:2002.

Contents: IT service management – High level concerns; Service levelmanagement; Availability management; IT service continuity; Financialmanagement; Capacity management; Security management; Businessrelationship management; Supplier management; Incidentmanagement; Problem management; Asset and configurationmanagement; Change management; Release management.

A4 loose-leaf with binder • 70 pages • 2002 • ISBN 0 580 33712 5BSI order ref PD 0015 • BSI • Price £40

BS 15000-1:2002 IT service management.Specification for service management

BS 15000-1:2002 is the formal specification for IT service managementand defines the requirements for an organization to deliver managedservices of an acceptable quality for its customers.

BS 15000 is aligned with, and complementary to, the processapproach defined within the IT Infrastructure Library (ITIL) fromthe Office of Government Commerce (OGC).

The scope includes: Requirements for a management system;Planing and implementing service management; Planning andimplementing new or changed services; Service delivery process;Relationship processes; Resolution processes; Control processes;and Release processes.


BS 15000-2:2003 IT service management. Code ofpractice for service management

Part 2 of the standard is the code of practice and describes the bestpractices for service management processes within the scope ofBS 15000-1. The code of practice will be of particular use toorganizations preparing to be audited against BS 15000-1 or planningservice improvements.

This standard has been written to integrate it with other managementsystem standards, such as ISO 9001.


A Managers’ Guide to ServiceManagement

Jenny Dugmoreand Shirley Lacy

Find out about the “why” and “what” of servicemanagement. This publication has been developedas an introduction to the topic and givesexplanations, guidance and recommendations onservice management. It has been produced as a

result of demand from commercial and public sector organizations.

Contents: Planning and implementing service management;Organization and staffing considerations; Service delivery processes;Relationship processes; Resolutions processes; Control processes;Release processes; Automation of service management; Guidance onSLAs; Service management reports; Preparing for a BS 15000 audit.


BESTSELLER

SAVE OVER 15% when you buy:

• BS 15000-1:2002

• BS 15000-2:2003

• A Managers’ Guide to Service Management

• IT Service Management. Self-assessment Workbook

IT Service Management Standards and Guidance Kit


SAVE 15 %

IT Service Management Collection on CD-ROM

BSI

This new CD-ROM contains the essential standardsand books to help get to grips with IT servicemanagement.

The PDF format features a powerful search facility,with copy, paste and printing functions.

Contains:

• BS 15000-1:2002• BS 15000-1:2003• A Managers’ Guide to Service Management• IT Service Management. Self-assessment Workbook

The workbook comes as a form field version in MS Word to befilled in electronically.

CD • 2004 • ISBN 0 580 44757 X • BSI order ref BIP 0062BSI • Price £195 +VAT (£229.13),£135 +VAT (£158.63) BSI Subscribing Members

IT Service ManagementStandards, Books and CD-ROMs

Achieving BS 15000Jenny Dugmore and Shirley Lacy

This new series of nine books provides practical guidance and advice onintroducing service management best practice in accordance with BS 15000.

Each book is dedicated to one of the key chapters in BS 15000, but offers moredetailed advice, practical tips and guidance on how to meet the requirementsof the standard.

As publisher of the only standard on IT service management, BSI is uniquelyplaced as an authoritative body on this subject. Because the series is specific toBS 15000, the BSI books do not duplicate the ITIL books.

Management Decisions

This first book in the seriesprovides background informationon BS 15000 and describes the role ofmanagement and the decisions they arefaced with if their organization is to achieve compliance.

Contents: BS 15000 – A service management standard;Why BS 15000?; Other standards and best practices;Compliance and certification audits; Scoping for service

management; Building the business case for BS 15000; Preparing for an audit;Using BS 15000 to select your service provider.


Why People Matter

Covers the roles and responsibilities ofmanagement and process owners. Thebook emphasizes the importance ofmanagement commitment to best practice andstaffing as part of the requirements of BS 15000.

Contents: Introduction; People and processes; Mappingresponsibilities; Motivation and morale; Developingcapability; Leadership and managing people; New or

changed services; Automation; BS 15000 and organizational structure;Management and communication of change.

Royal paperback • 2004 • ISBN 0 580 44635 2BSI order ref BIP 0031 • BSI • Price £25

Making Metrics Work

This book gives a practical view of whymetrics and service reports are soimportant to the delivery of an effectiveservice and to service improvements.

Contents: Why do metrics matter?; Policy, processand accountability; What is a good report; Types of metric;Target audience; Design guidelines; Documenting metrics;PDCA cycle and service reporting; Baselining andbenchmarking; Techniques.


NEW

NEW

NEW

Managing End-to-end ServiceDescribes supplier management,service level management and businessrelationship management, and how theseprocesses are important to management ofinterfaces and types of supply chain common in IT service.

Royal paperback • 2005 • ISBN 0 580 44637 9 BSI order ref BIP 0033 • BSI • Price £25

Expected publication date: July 2005

Finance for Service Managers

Describes basic financial managementrequired by service managers, includingbudgeting, accounting and financialmanagement.


Expected publication date: July 2005

Enabling Change

Provides advice on planning, designing andimplementing change, configuration and releasemanagement. This will enable the service provider to deliverchanges and releases faster, better andcheaper in order to align with business needs.



Keeping the Service Going

Explains requirements and processestargeted at keeping customer servicesrunning, ranging from correcting incidents assoon as possible through to coping with majoroutages by having a continuity plan.



Capacity Management

Covers requirements for a service providerto understand, predict, plan and managecapacity requirements and performance.


Expected publication date: September 2005

Integrated Service Management

Advice on planning, designing andimplementing integrated service managementto provide better control, greater efficiency andopportunities for improvement.


Expected publication date: October 2005

NEW

NEW


IT Service ManagementBooks

AUG‘05

AUG‘05

SEPT‘05

OCT‘05

BS EN ISO 22000 Food safetymanagement systems. Requirementsfor any organization in the food chain

BS EN ISO 22000 specifies the requirements for a food safetymanagement system in the food chain where an organization needsto demonstrate its ability to control food safety hazards in order to provideconsistently safe end-products that meet both the requirements agreed withthe customer and those applicable to food safety regulations.

The standard combines generally recognized key elements to ensure food safetyalong the food chain including interactive communication, system management,control of food safety hazards through pre-requisite programmes and HACCPplans and continual improvement and updating of the management system.

This standard can be applied on its own or in combination with othermanagement system standards such as ISO 9001:2000, with or withoutindependent (third-party) certification of conformity.

Price £106, £53 BSI Subscribing Members

ISO 22000: The Case for anInternational Standard

Grist and BSI

This book sets out a rationale for thestandard: what it will achieve, its placein relation to existing food safety schemes; andthe opinions of leading industry figures. It is anessential ‘awareness raising’ tool for the international foodindustry, helping the introduction of the new standard.

A4 paperback • 2005 • ISBN 0 580 46404 0BSI order ref BIP 2077 • BSI • Price £15

Expected publication date: November 2005

ISO 22000 in Practice: Managing FoodSafety Throughout the Food Chain

John Hutchison

This book explains how to comply with therequirements of the ISO 22000 standard, how to achievecertification, how the standard will help compliance withinternational regulations and practices and – mostimportant – how the international industry and itscustomers will benefit.

A4 paperback • 2005 • ISBN 0 580 46405 9BSI order ref BIP 2078 • BSI • Price £25

Expected publication date: November 2005

NEW

bsi-global.com/foodmanagement 18

Food Safety ManagementStandards and Books

BS EN ISO 13485:2003 Medicaldevices. Quality managementsystems. Requirements forregulatory purposes

This standard specifies requirements for a quality managementsystem where an organization needs to demonstrate its ability to providemedical devices and related services that consistently meet the customerrequirements and regulatory requirements.

Contents: Scope, application, terms and definitions; Quality managementsystem, general requirements and documentation requirements; Managementresponsibility, resource management, product realization. measurement,analysis and improvement; Correspondence between BS EN ISO 13485:2003and BS EN ISO 13485:1996; Explanation of differences betweenBS EN ISO 13485:2003 and BS EN ISO 9001:2000.

BS EN ISO 13485:2003 supersedes BS EN ISO 13485:2001 andBS EN ISO 13488:2001 which will be withdrawn in July 2006


PD ISO/TR 14969:2004 Medicaldevices. Quality managementsystems. Guidance on the applicationof ISO 13485:2003

This technical report provides guidance for the application ofBS EN ISO 13485. It can be used to better understand the requirementsof BS EN ISO 13485 and to illustrate some of the variety of methods andapproaches available for meeting best practice guidelines.

The guidance given in this technical report is applicable to the design,development, production, installation and servicing of medical devices ofall kinds. The principles and examples contained in PD ISO/TR 1499:2004can be useful as background information for this representing qualitymanagement system assessors, conformity assessment bodies and regulatorenforcement bodies.


BS ISO 10002:2004 Qualitymanagement. Customer satisfaction.Guidelines for complaints handlingin organizations

This new standard provides guidelines for handling complaints from dissatisfiedcustomers relating to poor service or defective products. It gives best practiceadvice on how to handle complaints for optimal results for the organization andthe customer.

When the standard’s complaints-handling process is implemented, the customerwill benefit from responsive treatment of his or her complaint. The organizationwill also benefit by identifying the problem area and opportunities forimprovement and savings.

BS ISO 10002 is for use by organizations of all sizes and in all sectors, withAnnex A providing guidance specifically for small businesses. Sample forms forcomplaint logging and follow-up are also included.


SAVE when you buyall three publications together

ISO 22000: Food Safety Management Pack

BSI order ref BIP 2079Price £109, £75 BSI Subscribing Members

SAVE

END‘05

END‘05

Further Management Systems Standards

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Management Standards Publications

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Transcript of Management Standards Publications