Management skills explained

Management

Skills

What is

Management?

Management is the function,

that coordinates the efforts of people

to accomplish goals and objectives

using available resources

efficiently and effectively.

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What does Management do?

1. Planning

2. Organizing

3. Staffing

4. Leading and Directing

5. Controlling

6. Innovation

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1. Planning

Planning involves

choosing tasks that must be performed

to attain organizational goals,

outlining how the tasks must be performed,

and indicating when they should be performed.

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1. Planning

Planning focuses on:

- Attaining Goals

- Being clear of what the organization must do to succeed

- Organizations Long term and Short term success

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2. Organizing

Organizing is assigning the tasks developed in

the planning stages,

to various individuals or groups within the

organization.

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2. Organizing

1. Organizing creates mechanisms to put plans into

action!

2. Each individual, department is given an

opportunity to contribute to the company’s goals

by given assignments.

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3. Staffing

Staffing is the process of

acquiring, deploying, and retaining a workforce of

sufficient quantity and quality

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3. Staffing

1. In this function, a Manager recruits most suitable

people that meet the requirements of the

organization, allocates specific job roles to

individuals, Retains valuable employees and

sometimes removes some employees that don’t

contribute to the company.

2. Good and effective staffing makes a positive impact

on an organization.

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4. Directing and Leading

Directing is influencing people’s behaviors

through motivation,

communication, Leadership,

group dynamics and discipline.

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Communication :

Is the process of conveying meaningful information,

getting feedback and understanding from one person to

another.

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Leadership:

It is how a Manager guides and influences

the work of his subordinates

to accomplish a common goal.

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Motivation:

Motivation is inspiring workers to be more efficient and

hardworking towards a common goal, by stimulating

their inner desire for personal growth.

1. Intrinsic Motivation

2. Extrinsic Motivation

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This is NOT

Motivation!

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Few Tips:

1. People do things for their reasons.

2. Communicate Great Expectations.

3. Don’t accept mediocrity. Set

standards.

4. Tell them they did something right!

5. Get them to work with the ‘A’

Players of your company.

6. Help them build winning streaks.

7. Stop touching everything. Trust

them.

8. Help them understand the

importance of their job.


What are the companies doing most to make their

Employees happier?

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5. Controlling15

Early days, Controlling was used only when errors were

detected but in modern days it has become a foreseeing

action.

Controlling in Management means:

- Setting Standards

- Measuring actual performance

- Taking corrective action

- Making sure everything is according to company’s

goals

6. Innovation

Innovation is simply a New idea, more effective device or

a new process to meet existing market needs.

It is simply a ‘better solution’ for a problem or a

‘breakthrough invention’ that sometimes opens up new

markets.

Innovations come through by improving,

- Existing product

- Processes

- Services

- Technologies and Ideas

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6. Innovation | Examples17

6. Innovation

Bloomberg Innovation Index:

It’s an annual ranking of how innovative countries are.

Based on 6 criteria

1. Research and Development

2. Manufacturing

3. Hi-Tech Companies

4. Post-Secondary Education

5. Research Personnel

6. Patents

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6. Innovation 19

Most Innovative Countries:

1. South Korea

2. Japan

3. Germany

4. Finland

5. Israel

6. United States

7. Sweden

8. Singapore

9. France

10.United Kingdom

6. Innovation

Top 5 Most Innovative Companies - 2014 |Source, www.fastcompany.com

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#2

#3

#4

#5A Financial Services Company

Internet Streaming Media Provider3rd largest Mobile Phone Distributor

A File Hosting Service

6. Innovation

Top 5 Most Innovative Companies - 2014 |Source, www.fastcompany.com

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Google’s current projects include:#1

Managerial Skills 22

- All managers carry out managerial activities no matter what their positions are in an organization.

- Whether you’re a supervisor, team leader, sales manager or an executive level superior in an organization there are some basic categories of skills you must acquire.

Managerial Skills23

Conceptual Skills

HumanSkills

TechnicalSkills

Managerial Skills| Explained 24

Conceptual skill is the ability to visualize (see) the organization as a whole. • It includes Analytical, Creative and Initiative skills. • It helps the manager to identify the causes of the problems

and not the symptoms. • It helps him to solve the problems for the benefit of the

entire organization. • It helps the manager to fix goals for the whole organization

and to plan for every situation.

Conceptual Skills


Human, or Human Relations skills are also calledInterpersonal skills. • It is an ability to work with people. • It helps the managers to understand, communicate and work with

others. • It also helps the managers to lead, motivate and develop team

spirit.

Human relations skills are required by all managers at all levels of management. This is so, since all managers have to interact and work with people.

Human Skills


A technical skill is the ability to perform the given job. • Technical skills help the managers to use different machines and

tools. It also helps them to use various procedures and techniques.

• The low-level managers require more technical skills. This is because they are in charge of the actual operations.

Technical Skills

Managerial Skills |Distribution within

the organization

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First-LineManagement

MiddleManagement

TopManagement

Conceptual Conceptual

ConceptualHuman

Technical

Human

Human

Technical Technical

Managerial Roles 28

Interpersonal Roles

Informational Roles

Decisional Roles

Managerial Roles… 29

Interpersonal Roles

Figurehead:

- Representing

the company in

formal matters.

- Serving as a

symbol of the

organization.

Liaison:

- Interacting

with peers and

people outside

the

organization.

- Developing

external links.

Leader:

- Activities

concerned with

subordinates.

- Motivating

individuals and

reconcile their

needs.


Informational Roles

Monitor:

- Analyze the

environment for

information.

- Utilizing

channels from

which the

information

comes.

Disseminator:

- Transmitting

useful and

sometimes

privileged

information to

his subordinates.

Spokesman:

- Communicating

relevant

information to

parties outside

the company.


Decisional Roles

Entrepreneur:

- Introducing

change and new

ideas.

- Initiate projects

to improve the

organization.

Disturbance

Handler:

- Being ready for

unanticipated

issues.

- Taking charge

when the

company is

threatened.

Resource

Allocator:

- Divide work

and delegate

authority to

subordinates.

- Decide where

the company

efforts should

expand to.

Negotiator:

- Coming to

agreements

with parties

which are good

for the

organization.

Smooth Sailing…?32

Right Plan

Right Motivation

Right Manager

Right People

Good Resources

Ideal Economy

How to survive

on Rough Seas?33

2008 Financial crisis 34

Collapse of Financial System

Economic Crisis

Job Loss

Low Consumer Spending

Recession and Low Economic Activities

Who Survived?

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2008 Financial crisis|Who Survived? 36

Huntington National Bank [HBAN]

Solution:

1. Used tons of Customer data to

Fine-tune processes.

2. Trained Sales People.

3. Improved Customer Relations.

Results:

More than ‘three quarters’ of their

customers were using 4 or more

financial products - twice the

Industry Average.

Strategy : Spending on Big Data


Ryanair, Dublin

Actions:

1. Flying planes at slower speeds to

cut on fuel consumption.

2. Selling advertising space inside

and outside the airplane.

Results:

More passengers chose Ryanair for

travelling.

Strategy : Innovative Saving Ideas


Costco, Retailer

Actions:

1. Did not raise prices despite the

economic disaster.

Results:

1. Gained Market Share.

2. 87% of their members renewed

their memberships in their

‘Members-only’ retail chain.

Strategy : Common Sense


Alaska Airlines

Actions:

1. They paid much more attention to

critical components of their operations –

things may seem mundane.

2. Employing its fleet to capacity,

aggressively tracking how full each of its

flights were and redeploying planes to get

the balance right

Results:

Maximized profits.

Strategy : Mastering mundane Operations


Volkswagen

Actions:

1. Consistently ‘re-invested’ in their

business.

2. Out-invested most rival car

manufactures in China.

Results:

Volkswagen is the Number 1 selling

car in China.

Strategy : Aggressive Investment during downturn

Wrapping it up!

41

Thank you!

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Management skills explained

Leadership & Management

Transcript of Management skills explained