Management science-group report

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Bachelor of Quantity Surveying (Honours) Management Science [MGT 60203] Group Assignment March 2017 Group Member : Ng Chuan Kai 0323738 : Loh Wen Jun 0323551 : Tan Vin Nie 0323706 : Tey Cheng Fern 0323912 : Tham Kai Loon 0323593 Lecturer : Ms. Tay Shir Men Submission Date : 6th July 2017 ( Week 13)

Transcript of Management science-group report

Page 1: Management science-group report

Bachelor of Quantity Surveying (Honours)

Management Science [MGT 60203]

Group Assignment March 2017

Group Member : Ng Chuan Kai 0323738: Loh Wen Jun 0323551: Tan Vin Nie 0323706: Tey Cheng Fern 0323912: Tham Kai Loon 0323593

Lecturer : Ms. Tay Shir MenSubmission Date : 6th July 2017 ( Week 13)

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CONTENT

No. Topic Page

1. Company Profile 1

2. Vision, mission and core value 1-2

3. Long term, Mid-tern and short term goals 3

4. Strategies planing 4-5

5. Swot analysis 6

6. Organizational structure 7

7. Organizational chart 8

8. Organizational cultural 9

9. Job scope/responsibilities for each position 10-15

10. Types of interview method 16-17

11. Selection criteria for hiring employees 17-18

12. Interview activities 19-21

13. Interview process 22-23

14. Advantages and disadvantages of interview process 24-25

15. Information Technology 26

16. How Our Company Utilise Information Technology 26-29

17. Information Management Skill 30

18. How Our Company Utilise Information Management Skill 30-32

19. Competitive Advantages of IT And IMS 33

20. Company Competitive Advantage 34

21. Sustainable Competitive Advantage In This Industry 35

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Company ProfileOur company is a construction company which is more on providing design and

engineering construction company .This company is founded by 5 founder with a start

up capital of RM 1 million. All of the founder have at least 10 years of experience

working in construction industry. Our company name is “DEVELECO COMPANY”

which also stands for eco-friendly and developer company. Our company is focusing

in green technology in order to conserve our mother nature. We ensure a safe, clean

and healthy living environment provided to our customers. As we are a newly start up

company, we are aiming to develop into a company that provide various services.

VisionTo be one of Malaysia’s premier developing, design,engineering, construction, and

project management organization by achieving extraordinary results for our customers,

building satisfying careers for our people, and earning a fair return on the value we

deliver.

Mission statement Innovating to achieve the highest standards of quality and excellence with

continuous improvement. We are passionate about excellence and doing our

work right the first time.

Building sustainable and friendly relationship between business partners and

customers. We deliver values and trusts to clients with candor, respect and

integrity.

Be a dynamic team, who safely, profitably and sustainably delivers

best-in-class integrated services, products and solutions to meet our

customers’ needs.

Emphasizing on green technology in order to conserve our mother nature. We

ensure a safe, clean and healthy living environment provided to our customers.

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Core values Passion. We are passionate to satisfy the customer needs through luxury

accommodation and well-equipped facilities.

Quality. We emphasize on superior quality of materials and services. Our

reputation depends on our delivered value in the eyes of every customer and

community.

People. We inspire each other with important work full of purpose,

challenging development opportunities, and rewarding careers. We motivate

employees to work in a dynamic and systematic team.

Culture. We actively build a diverse, inclusive, and collaborative work

environment where all views are welcomed, openness is encouraged, and

teamwork and merit are cornerstones.

Relationships. We build positive, long-term relationships with our customers,

joint-venture partners, subcontractors, suppliers, and colleagues that are built

on trust, respect, and collaboration.

Sustainability.We improve the quality of life in communities where we work

by respecting local cultures, engaging local people, and conserving the

environment.

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Long term goals Become one of the world’s premier construction company which has

numerous projects around the world

Build a long-term relationship between clients and receive at least 90 percent

positive customer feedback regarding the service provided

80 percent of the employees are highly skilled construction professionals with

wide experiences and extraordinary innovation

Midterm goals Obtain recognition within the nation as a trust-worthy construction company

Receive large amount of supports and popularities from the clients within

local and international

Invest advanced technology and software such as CAD, BIM and REVIT to

increase the efficiency of works

Provide training program for the employees to learn new skills and knowledge

about green technology and modern software

Short term goals Able to maintain competitive advantage among the competitors and gain small

reputation in the construction industry

Receive positive feedback from the clients due to the satisfaction with our

products and services

Attract and retain talented employees who have wide experiences and

knowledge in construction industry

Stabilize financial system by employing skilled financial leaders to manage

cash flow and generate revenue

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Strategic PlanningIn our first month of developing a new construction company, strategic

planning is very important in enhancing the competitive position and overall

performance of the organization in the long term. The purposes are to develop and

maintain a competitive advantage within the industries to compete. First and foremost,

we start to clarify our vision and mission statement. All the members of a newly

formed executive team should work together for few months in order for them to

know and understand our company’s vision. Communication between managers and

employees are important in order to structure the organization system. Top and

middle managers should translate a generic vision into a strategy that is understood

and can be communicated. This process helps build consensus and commitment to the

strategy.

After starting up for 3 months, the top three levels of management are brought

together to learn about and discuss the new strategy. Since our company is newly

formed, investigation and analysis of the current market and environment can be a

fundamental decision to know the factor and element that most directly affect

company’s option and opportunity. SWOT analysis are the most significant process to

determine the company’s direction and potential opportunity. After finding out those

relevant information, top management starts to plan and develop strategies with

detailed operational planning and a structured follow-up process including a strategic

5 year schedule. Meeting with different layers of management is required in order to

generate, evaluate and choose the most alternative and efficient strategies.

After strategic formulation, we start to implement the strategies. Since we

have found our common targets, we start to develop business and project. All the

members from different department should look at every process and aware of any

changes that may happen during the ongoing process. Managers have to assign

responsibility of specific tasks or processes to specific individuals or groups. In this

stage, a sustainable and friendly relationship between customers, employees, suppliers

and contractors are the main factor to keep our business growing. Therefore, top three

management should always deliver trust and values with our business partners and

employees.

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After accomplishing the strategies, top three layers of management will meet

together to measure and evaluate the overall performance of the business. We will

analyse the critical aspects of a contracting business including a company overview,

technology systems, safety, future goals, talent, financial structure, project

management team and market development. This stage allows us to more fully

understand our approaches and what insights we are able to offer. Changes and

modification can be developed to increase the effectiveness of the strategies. Lastly,

we will refine our vision. It is to ensure that we are not deviated from our vision and

mission statement.

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SWOT Analysis

Strength

High experiences: The founder have 10 years

of working experience in the construction

industry and found a new company.

Modern technology:We apply advanced

construction technologies and high quality of

building materials.

Weakness

Weak financial position: Since we are newly

formed company, we do not have strong

capital base.

Uncoordinated workers: Our workers are

less capability to adjust to the new working

environment.

Opportunity

Economic stability and sustainability in

development: The demand of housing,

infrastructure and superstructure needs are

still increasing.

High awareness in increasing energy

efficiency, environmental pollution

prevention and workplace safety

improvements: We apply green technology

in our construction development which leads

to fulfill the requirement of protecting the

environment.

Threat

Competitor market: The number of

competitors in construction industry are

increasing intensively. It is hard for a newly

formed company to compete with big

organization such as Ecoworld, IJM and

Sunway Group.

Lack knowledge of modern technology in

labour market: Most of the employees lack

knowledge and information about green

technology, which may cause additional cost

to develop a training program for them.

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Organizational Structure

Our company established a functional type structure with division of various

department. The general manager is positioned directly under the board of director.

The general manager is divided into various department so that manager in each

department can report directly to the general manager. By forming organization

structure and the division of work, it will be easier for organization to communicate

among each other. Besides, forming an organization structure could determine the

performance of the employees and maintain the responsibility for the productivity in

the organization.

The usage of functional structure is due to the size and number of people in our

company. Furthermore, the hierarchy is a clear and directing top-down

communication. Each employee just has to report to the head of each department.

Thus, they do not need to report to managers in another department. In each

department, there will be their own managers responsible for the performance of the

task. Hence, this will enhance the organization’s performance and efficiency.

Our organization is separated into 4 main structure, that is project manager, engineer

manager, HR director and financial director. These 4 department is control by the

general manager. Each department is responsible for setting strategies which is

consistent with the plans of general manager.

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Organizational Chart

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Organizational Culture

We want to promote a strong cultural relationship among employees in the

organization. We intend to satisfy our employee by providing a comfortable

environment for their workplace as we believe through this approach, it will improve

the work productivity in the organization. To achieve this, we provide an open space

by designing a free platform without restriction in the office. This open space will

allow employees to socialize among each other during the non-working time.

By providing a comfortable environment encourage employees to increase their

productivity of their work and increase the level of efficiency. This open space area

allows employee to make decision through discussion and ideas. Besides, we want to

achieve the efficiency of work through group efforts. By encouraging group efforts,

each team can check on the progress of others frequently to ensure that every

employee is on the right path.

Our company also have an open communication culture to develop a more productive

work environment and a positive workplace. Thus, it will lead to employee producing

higher efficiency of work and higher productivity in the company. Besides, we

provide system of rewards and punishments to evaluate their work performance. By

rewarding employee gives them more motivation in doing their works but punishment

for those who didn’t fulfil the work.

Lastly, organization culture is important in the productivity of the employees and will

affect their performance. So, creating a positive culture environment in an

organization is essential to increasing the work productivity and efficiently. By

developing these organization culture, it will be easier for the organization to achieve

our mission and vision and expected goals.

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Job scope/responsibilities for each positionTop Manager’s role

As a top management, we plan to focus on the strategic planning and analysis

for our company. We develop the organization’s goal and try to think of possibilities

of achieving our target. Besides, our role that is setting the company policies to

motivate employees to work more efficiently. We also identify the resources needed

and take action to achieve the organization’s objectives. By making decision on the

lands that we need to purchase to develop it and how we add value to the land with

our limited capital. Besides, we also monitor the activities that are developing and

progressing by the middle management based on our goals.

We also create and develop a suitable organization structure for our company to

achieve a strong work team. As the board of director of the company, our role is to

build and enhance the relationships and communication with project managers,

contractors, client and etc. We also believe that creating a strong interaction and

linking within the industry will be more helpful for our company in our future project.

Besides, we also want to make sure that our company culture would benefits the

employee’s motivation and improve their work productivity. Because we believe

employees are the major asset in terms of the performance and contribution to our

company.

Lastly, we are responsible on thinking the future and direction of the company. We

spend most of the time planning and leading to achieve the goals. Our main focus is

on conceptual skills and human skills.

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Middle manager’s role

As for the middle manager which is general manager is focus on setting the

objectives which are consistent with the goals of top management and translate them

into specific goals and coordinate plans for the lower management to implement.

Besides, our general manager will be responsible to coordinate activities to each

department. Our general manager will distribute the task need to be done to different

department. For example, as our company need an accountant to calculate the amount

of expenses in the office, thus the general manager will pass this role to the financial

department to handle it.

As a general manager, he is responsible for coordinating and requesting resources and

the allocation of these resources. He will make sure that the resources of the company

are used effectively. The general manager decide on how much cost is needed for the

financial department to calculate the expenses of the company to decide whether the

expenses is exceeded the expected range. Besides that, our general manager also

gathers information of past performance to compare with the current performance to

determine whether the organization has reached the standard. With these information,

they can make analysis and determine if a change is needed or not in the performance

to meet our company goals.

Lastly, our general manager like the top management is also responsible in creating a

good communication networks within the company to make sure that every

department is well organized. As a general manager of our company, human skills

and conceptual skills are important to monitor the organization’s progress and also

leads our departments.

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First-line manager’s role

First-line managers is directly responsible for the production of goods or services.

They are responsible for the performance of employees and also the head in each

department. They set short-term goals and divide tasks to employees. Besides that,

first-line manager also monitors the process of carrying out tasks to make sure that the

goals set are achievable. They focused more on the technical skills expertise to do

their jobs more efficiently, however human skills are also needed by these managers

to lead their employees.

Project teamA project team is a group of fields worked together in the construction industry and

they are responsible for planning and work on each phase of project. The project

teams consist of project managers, architects, quantity surveyor, engineer and etc.

They are commonly responsible for the communication of important update on

information at different stages in the development, carrying and ongoing during the

commitment of the project.

Roles of project team:

Contributing to overall project objectives

Completing individual deliverables

Providing expertise

Working with users to establish and meet business needs

Documenting the process

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Financial manager departmentThe financial manager consists of accountant which is the group responsible for

monitoring the company’s profitability, while controlling expenditures and

obligations (including operating expenses, debt, payroll), receipting and depositing all

revenues. The accounting team also manages the investment of all moneys, provide

accounting for all assets and capital project expenditures and internal and external

reporting. They are also responsible for the salary that will be held to the employees.

The head of financial department focus mainly on the performance of members to

ensure the operation runs efficiently.

Human resources departmentThe human resources department is the most crucial department that the company

hires the right people to manage the employees and how we increase their values and

motivations in the company. We look for employees that can work on our company’s

culture and goals and are willing to be in the team. The human resources department

consists of personnel, insurance and office management. These teams are developed

to enhance the work performance of each employees. Besides, they conduct training

and orientation to employees to ensure that they are well aware of the company’s

culture and it will benefit our employee’s performance in the future of the company.

Engineer manager departmentThe engineer manager department are responsible for leading and supervising a team

of engineers as they develop investigations and create solutions to technical issues.

The engineer manager department consists of site engineer, structural engineer and

planning engineer. They supervise and lead engineers, scientists and technicians who

design machinery, plan and develop civil projects, production and quality control.

Besides that, engineer manager department also focus on coordinating production,

operations, quality assurance, or maintenance in industrial plants. They come together

in teams to discuss and lay out on project specifications and write performance

reviews to solve internal issues of a project. Thus, hiring, train, and mentor employees

are also important to ensure that the company performance work well.

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Project manager departmentThe project manager department is responsible for delivering the project, with

authority and responsibility from the Project Board to run the project on a day-to-day

basis. The project manager department consists of site engineer, surveyor and safety

manager. Their role is to ensure that the team can achieve the goals. Besides, the

project manager team also manage the production of the required deliverable,

planning and monitoring the project. They adopt any delegation and use of project

assurance roles within agreed reporting structure. They hold a lot of roles and duties.

They prepare and maintain project, stage and exception plans as required. The project

manager team has to coordinate with the general manager frequently to ensure that the

company resources are adopted in the project activities. They also have to monitor the

construction progress to ensure that the quality standards are met.

Design manager departmentThe design manager department is mostly important role during the running in a

project. They are mainly involving in designing the building in different stages. The

design manager team consist of architect, interior designer, landscape designer and

specialist designer. Their role is to ensure that the design phases meet the requirement

by the clients. Besides that, design team involves preparing or modifying designs for

construction projects. They are responsible for designs include drawings, design

details, specifications and design calculations. When preparing or modifying designs,

they must take account of any pre-construction information provided by the client.

They provide design information to the client and principal to help them comply with

their duties, such as ensuring a construction phase plan is prepared with the approved

design. They also communicate, cooperate and coordinate with any other so that all

designs are compatible and ensure health and safety during the project.

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Information technology departmentThe information technology manager department is responsible for operating and

controlling systems and software that uses information technology in the construction

project. The information technology department consist of chief information officer,

chief technology officer, IT director and system administrator. During the

construction phases and the lifecycle of a building, the information technology team is

responsible for managing the large amount of information contributed to the

construction project. Besides, they enable task control, data integration, material and

resource control and communication between the company and the suppliers. They

also operate software applications such as CAD, BIM or Cost X which is mainly used

to measure and calculate the quantities and cost that derived from the project.

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InterviewWhy need to have interview?Interview is a formal discussion between employers and applicants or candidates

which typically in person in which information is exchanged with the intention of

establishing the applicant’s suitability for a position.

Types of interview methodVarious interview methods can be classified into 4 types which are traditional

interviews, phone interview, second interview and also panel interview.

Traditional interview is the most common form of interview. It includes face to

face conversation with the candidate and interviewer. It is not stressful and hectic

as panel interview but candidates still feel pressured to make a good impression

to the interviewer. Candidates should try to make a statement to the interviewer

and make the interviewer feels why he or she is the most suitable person for the

position. Try to state various facts and achievements and no bluffing. Describe

what is only present in the resume itself and do not add anything more

overwhelming.

Phone interview defeats the whole idea of interviews. This method very much

contradictory to the normal style of interview. Interviewer checks on the verbal

abilities and soft skill abilities of the candidate. They should express enthusiasm

and excitement through voice modulation. Additionally, candidates are advised to

have a pen and paper to note down various points, questions and answers and

keep track of the thought process.

Second interview can be considers as a good sign to candidates and it can be due

to many reasons. The first reason could be candidate’s performance in the first

interview was satisfactory but interviewer is getting time to select between you

and fellow candidates to finalise the shortlisted candidates or another reason is

candidate made an overall excellent impression to the employer and this could

raise more questions about candidate and the employer wants to clarify before

hiring the person. Regardless of what reason could be, this method of interview

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considered as a great opportunity to showcase your skills and prove that you are

the right person for the job.

Panel interview are the most stressful type of interviews. Candidates should make

a steady eye contact with the person asking the question and be confident as

possible while answering the question. Remember that do not solely fix your gaze

onto a single person during the interview process as it will create bad impression

for the rest of panellists.

Selection Criteria for hiring employeesThe standards used in screening applicants before an interview is selection criteria.

Each job has different selection criteria need to fulfil they are set by employer used to

determine the best-qualified candidates from among all the candidates who have met

the minimum requirement qualifications for the particular position. Examples of

selection criteria used in an interview for Quantity Surveyor are:

Candidates must have Bachelor’s degree of ALL disciplines from university

accredited with RICS, BQSM and CIOB with a minimum of CGPA 3.0 or

equivalent.

Candidates must have minimum working experience less than 2 years. Fresh

graduates are welcome to apply.

Applicants must have good communication skill and proficient in spoken and

written in Chinese and English.

Candidates must major in Quantity Surveying, Construction Management,

Tendering and Property Evaluation.

Candidates must have positive working attitude, able to co-operate with others in

work, responsibility and being independent.

Advanced in BIM, Glodon, AutoCad and others related software will be an

advantage in the interview.

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All criteria are measured by applying documents such as resume, work sample,

writing sample and so forth. Those criteria for newbies normally focused on the

quality and quantity of education, experience, knowledge and other skills that each

applicant possesses. While the criteria for those who have few years working

experience will more focused on their experiences that may be unique to the particular

job and the particular department rather than more general minimum qualifications

that are used for the university as a whole. After the interview, interviewers can rate

candidates by using rate code that will be assigned as a 1-5 scale:

• Scale 1 – Does not meet qualifications.

• Scale 2 – Demonstrates less than average qualifications.

• Scale 3 – Demonstrates average level of qualifications.

• Scale 4 – Demonstrates above average level of qualifications.

• Scale 5 – Exceed level of qualifications required.

The best-qualified candidate will be selected after having interview and the

comparison to each other.

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Interview ActivitiesThe reason we held an interview session for the employees is to analyse their true

potential and their personalities through some Q&A session but not all the

personalities can be found out just by a very shallow question thus the employers have

to design an interview activities to test the employees’ true identity because the

personalities and attitude of an employees will shape the organization culture of the

company.

1. Honesty activity

Employees are always well-prepared for the face-to-face interview because

they could practice a lot of times for the interview section and the questions

which are going to ask by the interviewer. In that case, the employers can do

an experiment while the interviewees are not aware about it so they will show

their true colours.

The employers can place a phone or an amount of money in the toilet as a bait

for the interviewee. First, the interviewee will be invite into a room while

waiting for the interview section and he or she will be informed the direction

of the toilet and remind them to tidy up themselves before going for the

interview so the interviewees will be heading to the toilet and they will be

aware of the phone or money that will be placed on the washing basins and

we will see whether he or she will be returning the items which is not belong

to them or will keep the items by themselves.

Reason: The reason of this activity is to test the honesty of the employees. By

using the valued items to act as a bait to test the desire of the employees we

can analyse the honesty of the employees. If the employees return the valued

item to the counter he or she can be rely on and trusted so the company won’t

experience the cases of bribing or crime.

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2. Responsibility Test

Everyone has a different definition for their responsible area since everyone

has a different personality and attitude. So if an employee included the

company as their responsible area, they will place the company’s position as

the first consideration position before making any decision. The employers

can purposely place a flower pot on the floor and spilled it and it will be

blocking the hallway, but no one is going to fix it. So we have to see the

reaction of the employees when they passed by the hallway which blocked by

the flower pot and if they included his or her surrounding area as their

responsible area, they will pick up the flower pot and place it back to the

correct place and they will pass the test.

Reason: By realizing the employees’ responsible area, the employers will be

able to know the employees’ real self and would they give out all the concern

to the company and put the company’s condition in the first place. Not only

that, if an employee will do that action of picking up the flower pot, it means

that he or she is very tidy person that he or she will taking care of the

cleanliness of the environment.

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3. Risk-taker test

Not everyone is a risk-taker as in not everyone are willing to take the blame of

the society or the crowd thus if a person is a risk-taker he or she won’t be

running away from the company and will facing the problems of the company

together even though he or she isn’t involve in the problems. As a test, the

interviewee will be placed in a waiting room while waiting for the interview

section. They will be a laptop which placed on the table, and the laptop will

be tangle with a string and it will be pulled and the laptop will drop on the

floor and the interviewee will be witnessing the whole scene. After that the

staff will be coming in, and the interviewee has to explain about the situation,

if he or she is dare to take the risk and admit it is their fault, they will pass the

test.

Reason: If the employees dare to take the risk of the laptop, he or she can

handle any problems that occurs in the company will try to think of every way

to fix it instead of pushing all the responsible away and even running away

from the problems.

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Interview ProcessBefore an interview, applicant will receive an email to set up a time, and he or she is

required to understanding the requirements for the position. Re-read the job

description carefully, ask for additional information if needed and have solid

understanding of all the responsibilities, skills, certification and knowledge required.

Next, refresh working experiences and history. Applicants can prepare several

examples that back up the requirements. After that is prepare for specific questions. In

the interview candidates will be likely be asked questions about teamwork skills,

interpersonal relations and also the ability to work, preparing honest and concise

answers for those questions. On the day of the interview, dress appropriately and be

punctual, relax, calm and mentally prepared. The most important thing is always be

yourself.

During the interview, candidates will meet their selection board that usually 2 to 3

people which including supervisor of the position and also the representative from HR.

Team leader will tell candidates what to expect and the board will recording answer

for later review. They will begin asking a series of question to assess your knowledge,

abilities and personal suitability which may include:

Closed questions that demonstrate your knowledge by requiring a specific

factual answer.

Open-ended questions that are broader in scope and require you to work

through the answer.

Situational questions that describe a hypothetical situation and ask how you

would proceed in those circumstances.

Behavioural questions that ask you to describe a time in your own history

when you dealt with a certain situation, and to explain how you dealt with it.

Besides that, candidates will also participate in a set of exercises that will better

showing their abilities and suitability for the role. These may include:

Tests that demonstrate your ability or knowledge of specific relevant tasks,

such as keyboarding, accounting principles or writing a memorandum. These

may be written or performance-based tests.

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Situational exercises that use hypothetical situations to demonstrate your

ability to solve problems or make decisions.

When the questioning and testing phases of the interview are over, candidates have

the chance to ask any questions they still have about the position, the selection

process or any other aspect of working.

After screening and interviewing each candidate, the board scores and ranks each one,

then checks the references for the top-ranking people. Once they have made their

decision, they contact the successful applicant, as well as everyone who was

interviewed.

If candidate is selected for the position: Congratulations! You have met or exceeded

the essential qualifications of the position. You may be given a conditional offer,

pending appeals from bargaining unit employees.

If candidate is not selected for the position: Don't be discouraged! Many more

opportunities await you in the future. Don’t be afraid to ask the Human Resources

representative responsible for the competition to explain the reasons you were not

successful. This is called a "post-board" and the feedback can be a great help in your

next job search.

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Advantages and Disadvantages of interview process

There are several objectives of interview will be stated below:

Increase the development of relationship: Relation between the interviewer and

the interviewee can be developed through an interview. It increases mutual

understanding and co-operation between the parties.

Increase knowledge: Any interview increases the knowledge of both the

interviewer and the interviewee. They can interchange their views and ideas.

Easy correction of speech: Any misunderstanding and mistake can be rectified

easily in an interview. Because the interviewer and interviewee physically present

before the interview board.

In depth analysis: Through planed interviews detailed information can be

collected which enables proper analysis of a problem. Abstract factors like

attitudes, feelings, opinion etc. Can be successfully evaluated or analyzed through

interviews.

Limitations of interview will discussed below:

Disappointed: Interviewee may be disappointed while she or he faces the

interviewer’s questions which are not related to the field. That is why suitable

candidate may be neglected.

Biases of interviewer: Always there is a possibility that the interview process

can be influenced by the biases of the interviewer.

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Inefficiency of the interviewer: Interview is a systematic process of data

collection. The success of an interview depends on the efficiency of the

interviewer. This inefficiency of an interviewer can lead to misleading results.

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Information technology and Information management skillsInformation technology and information management skills are widely use all over

the world nowadays as the evolution of the technology.The efficient usage of

information systems will give a lot opportunities to the companies and advantages to

our company.It is allowing organizations to work more efficiently and to maximize

productivity. Faster communication, electronic storage and the protection of records

are advantages that IT can have on our company. Since computerized systems are so

widely used, it is advantageous to incorporate information technology and

information management skills into our organization.

Information TechnologyInformation technology is the application of computers to store, study, retrieve,

transmit, and manipulate data, or information, often in the context of a business or

other enterprise. IT is considered a subset of information and communications

technology (ICT). Several industries are associated with information technology,

including computer hardware, software, electronics, semiconductors, internet,

telecommunication equipment, and e-commerce.

How Our Company Utilise Information TechnologyOur company using software, network and computing technology to aid the process of

working. For the software application are using BIM technology which is building

information modelling .There are few dimension include in the BIM. The dimensions

of BIM ranging from 3D to 7D and each dimensions providing different services

addition to the project, which are visualisation model (3D), time model (4D), cost

model (5D), energy model (6D) and facilities management (7D).

A BIM object is a combination of many things :

1. Information content that defines a product

2. Product properties, such as thermal performance

3. Geometry representing the product’s physical characteristics

4. Visualisation data giving the object a recognisable appearance

Functional data, such as detection zones, that enables the object to be positioned and

behave in the same manner as the product itself.

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Software of BIM our company used:

AutoCADAutoCAD is a computer-aided design (CAD) program used for 2-D and 3-D design

and drafting. AutoCAD is developed and marketed by Autodesk Inc. and was one of

the first CAD programs that could be executed on personal computers.

AutoCAD was initially derived from a program called Interact, which was written

in a proprietary language. The first release of the software used only primitive entities

such as polygons, circles, lines, arcs and text to construct complex objects. Later, it

came to support custom objects through a C++ application programming interface.

The modern version of the software includes a full set of tools for solid modeling and

3-D. AutoCAD also supports numerous application program interfaces for automation

and customization.

DWG (drawing) is the native file format for AutoCAD and a basic standard for

CAD data interoperability. The software has also provided support for Design Web

Format (DWF), a format developed by Autodesk for publishing CAD data.

Glodon or CubicostGlodon take off for architectural and structural also known as TAS, is a suite of

quantity calculation software based on the Building Information Modelling

technology, which is embedded with ground breaking 3-dimensional measurement

and calculation rules. It enables the users to perform quantity taking-off from

electronic drawings or images with immediate 3D visualization effect and shows

accurate results for each component in real time.

Furthermore, Cubicost take off for rebar also known as TRB is a software use for

calculating and measure the length, weight,quantity and shape of the reinforcement

bar used in the structural of the project.

In addition, Cubicost take off for mechanical and electrical which is also known

as TME is a BIM-based quantity software take off for mechanical and electrical

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components. It helps to calculate and measure the types of components,quantities of

components, measurements of components and visualization of the components part

for easier measuring.

Last but not least, Cubicost TBQ is an innovative, efficient and easy-to-use cost

estimating software. It helps in take off bill of quantity and process the full bill of

quantity.It works with Cubicost TAS,TME and TRB to produce full bill of quantity.

Autodesk RevitAutodesk Revit is building information modeling software for architects, structural

engineers, MEP engineers, designers and contractors developed by Autodesk. It

allows users to design a building and structure and its components in 3D, annotate the

model with 2D drafting elements, and access building information from the building

model's database. Revit is 4D BIM capable with tools to plan and track various stages

in the building's lifecycle, from concept to construction and later maintenance and/or

demolition.

Revit can be used as a very powerful collaboration tool between different

disciplines in the building design sphere. The different disciplines that use Revit

approach the program from unique perspectives. Each of these perspectives is focused

on completing that discipline's task. Companies that adopt the software first examine

the existing work flow process to determine if such an elaborate collaboration tool is

required.

When we makes a building, model, or any other kind of object in Revit, we may

use Revit's rendering engine to make a more realistic image of what is otherwise a

very diagrammatic model.

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NetworkFor the network application, computer network or data network is a

telecommunications network which allows nodes to share resources. In computer

networks, networked computing devices exchange data with each other using a data

link. The connections between nodes are established using either cable media or

wireless media.

Computer networks support an enormous number of applications and services

such as access to the World Wide Web, digital video, digital audio, shared use of

application and storage servers, printers, and fax machines, and use of email and

instant messaging applications as well as many others. Our company had make good

use of it by communicate with customer, client , employees and so on though online

communication software such as phones, Facebook, E-mail, Skype, cloud computing

and so on.

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Information Management SkillApplication of management techniques to collect information, communicate it within

and outside the organization, and process it to enable managers to make quicker and

better decisions. It concerns a cycle of organizational activity which is the acquisition

of information from one or more sources, the custodianship and the distribution of

that information to those who need it, and its ultimate disposition through archiving or

deletion. For Example, Marketing manager need information about sales performance

and trends, financial manger returns, production managers needs information

analysing resources requirement and worker productivity and personnel manager

require information concerning employee compensation and professional

development.

Information management skills embraces all the generic concepts of management,

including: planning, organizing, structuring, processing, controlling, evaluation and

reporting of information activities, all of which is needed in order to meet the needs of

those with organisational roles or functions that depend on information.It is closely

related to, and overlaps with, the management of data, systems, technology, processes

and where the availability of information is critical to organisational success strategy.

How Our Company Utilise Information Management SkillThere are a few platform or software that our company using which shows below:

Document management (DM)Document management system is a system which is based on computer programs in

the case of the management of digital documents used to track, manage and store

documents and reduce paper. Most are capable of keeping a record of the various

versions created and modified by different users. The term has some overlap with the

concepts of content management systems. It is often viewed as a component of

enterprise content management (ECM) systems and related to digital asset

management, document imaging, work flow systems and records management

systems.

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Records management (RM)Records management is known as records and information management, is an

organizational function devoted to the management of information in an organization

throughout its life cycle, from the time of creation or inscription to its eventual

disposition. This includes identifying, classifying, storing, securing, retrieving,

tracking and destroying or permanently preserving records.

It is used for the efficient and systematic control of the creation, receipt,

maintenance, use and disposition of records, including the processes for capturing and

maintaining evidence of and information about business activities and transactions in

the form of records.

Web content management (CM)Content management systems support the creation, management, distribution,

publishing, and discovery of corporate information. Also known as web content

management , these systems typically focus on online content targeted at either a

corporate website or internet.

A web content management system is used to control a dynamic collection of

web material, including HTML documents, images, and other forms of media. A

CMS facilitates document control, auditing, editing, and timeline management. A

WCMS typically has the following features:

Automated templates

Access control

Scalable expansion

Easily editable content

Scalable feature sets

Web standards upgrades

Work flow management

Collaboration platform

Document management

Content virtualization

Content syndication

Multilingual

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Digital asset management (DAM)Digital asset management is a business process for organizing, storing and retrieving

rich media and managing digital rights and permissions. Rich media assets include

photos, music, videos, animations, pod casts and other multimedia content.It allows

access to digital media any time, anywhere. It also includes fast implementation, easy

integration, and is intuitive.

Learning management systems (LM)Learning management systems is a software application for the administration,

documentation, tracking, reporting and delivery of educational courses or training

programs.This allows the employees to go for training to improve their skills.

Learning content management systems (LCM)Learning Content Management System is an integrated multi-user administrative,

authoring, and delivery platform that allows administrators to host, schedule, manage

registrations, assess, test, and track online training activities. These systems also allow

to create and house course materials, and learners to access course schedules, register

for training, take assessments, and manage transcripts.

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Competitive Advantages of IT And IMSThere are many advantages by using information technology in an organization.

Below are the advantages of the use of information technology which are:

Increases production and saves time

Improves communication through communication technology

Improves data storage and file management

Improves financial management

Cuts costs of operation

Improves business to consumer relationship

Improves on business competitive advantage

Improved innovation

In addition, the advantages of information management skills implement in our

company are :

Improves the quality of plants by providing relevant information for sound

decision making.

It could change the larger amount of data in to summarized form and there by

avoids the confusion which may arise when managers are flooded with

detailed facts.

It has integration of specialized activities by keeping each department aware

of the problem and requirements of other departments. It connects all

decision centers in the organization .

It serves as a link between managerial planning and control. It improves the

ability of management to evaluate and improve performance . The used

computers has increased the data processing and storage capabilities and

reduced the cost .

It assembles, process , stores , Retrieves , evaluates and Disseminates the

information

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Company Competitive Advantage

Competitive advantages is a condition or circumstance that puts a company in a

favourable or superior business position. There are many ways construction

companies distinguish themselves for advantage. It depends to an extent on what

market they serve.

For our company, we have high experiences founder have 10 years of working

experience in the construction industry and found this company. All of them have

around 10 years of experience working in developer, engineer company, architectural

firm and so on. Furthermore, we are focusing on providing quality product to our

client. We are using modern technology such as IBS systems.We apply advanced

construction technologies and high quality of building materials.

In addition, the use of IBS systems could provide faster construction time with

good quality. This will helps our company growth in a short time as we could accept

more projects. Moreover, we have different division which could provide different

services such as engineering , designing and so on. The team could work together as a

company will have better communication.

Our company also focus on high awareness in increasing energy efficiency,

environmental pollution prevention and workplace safety improvements. Nowadays,

many building start to evolve and using green technology. We apply green technology

in our construction development which leads to fulfill the requirement of protecting

the environment.

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Sustainable Competitive Advantage In This Industry

Sustainable competitive advantages are company assets, attributes, or abilities

that are difficult to duplicate or exceed and provide a superior or favourable long term

position over competitors.To sustain in the construction industry, our company have

few advantages which will help us in sustain in this industry.

The use of IT is one of the advantages that could help our company sustainable in

this industry. It could helps in saving in cost and time, much greater accuracy in

estimation, and the avoidance of error, alterations and rework due to information loss.

Furthermore , it also helps the our company and developers understand and review the

design detail with high accuracy .Technology keep on improving ,updating and

evolving now in this information technology era.

Our company have different kind of services which could provide to our client is

one of the sustainable advantages. We could accept project like engineering and

designing of building. This will help us by accepting various kind of projects. Some

company which provide only one kind of service which could accept less project but

our company is different. This helping in the growth of our company in the future.

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