Management Principles
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Transcript of Management Principles
Management Principles
Principles of Management
Principle – A basic truth or law
Example Principle of Gravity explains why objects fall to the
ground when they are dropped Principle of Inertia explains why objects at rest
remain at rest.
Principles of Management
Scientists prove principles are true by performing controlled experiments
These experiments test their hypothesis An idea about the way something works
After the hypothesis has been tested many times and proven to be true, The hypothesis becomes a LAW, or PRINCIPLE
Principles of Management
A controlled experiment in the business world is harder to do due to: Control Exact observations Exact businesses
Principles of Management
Most management principles are developed through observation and deduction
Observation – watching over the work done by others
Deduction – the process of drawing a general conclusion from specific examples
Principles of Management
Principles are interpreted differently
Principles should serve as a guide, not a rigid law
If a principle does not apply to a specific situation, it is the responsibility of the manager not to use the basis of the principle
Principles of Management
Examples A pleasant work environment contributes to
productivity The work day should start at the same time for all
employees The dress code should be professional in order to
create a setting in the workplace that resembles professionalism
Work schedules are created and should be followed by all employees
How Companies Select Employees
Human Resources Department Recruits employees Manages training and compensation Plans for future personnel needs
Advertise employment opportunities Interview potential employees Select applicants Fill the position
How Companies Select Employees
Human resource department will develop an employment plan
First step is to develop a job description A written statement identifying the type of work and
necessary qualifications for a job Job description sets the standard against what the
applicants are measured
How Companies Select Employees
Step 2 is to determine the target applicant pool and advertise the position.
Advertise: Ad in newspaper (classifieds) Job Fair Internet job search websites
www.monster.com www.careerbuilder.com www.hotjobs.com
How Companies Select Employees
The standard selection process has four steps
1. Preliminary screening2. Testing3. Employment interviews4. Personal judgement
How Companies Select Employees
Preliminary ScreeningHundreds of letters and resumes may arrive in
response to a job posting
Human Resources must sort these applicants and find the ones that are qualified for the job according to the job description
Example Southwest Airlines receive 129,000 resumes and hire
3,411 people every two years. On average
How Companies Select Employees
Preliminary ScreeningWhen the pool has been narrowed, other
team members are asked to help evaluate.
At this stage, HR will check the applicants references and credentials
A scheduled interview or test will be granted
How Companies Select Employees
TestingEvery job will have applicants with similar
credentials
Tests provide a uniform evaluation of the qualifications of each applicant
How Companies Select Employees
TestingA common employee test is the Predictive
Index (PI) A ten-minute personality test used to identify potential
employees strengths and weaknesses More than 3000 companies use the PI
How Companies Select Employees
Other types of employment tests: Aptitude test – measures capacity to learn a particular
subject or skill Psychomotor test – measures strength, dexterity, and
coordination Job Knowledge test – measures knowledge related to a
particular job Proficiency test – measures performance on a sample of
the work required in the job Psychological test – attempts to define personality traits Polygraph test – (lie detector test) – records changes in
physical response as a person responds to questions to determine whether responses are truthful
Test Types
Aptitude Test www.3smartcubes.com > aptitude test
Psychomotor test Test of Basic Aviation Skills – U.S. Air Force
Job Knowledge Test www.allthetests.com >knowledge > job knowledge
Proficiency Test – AHSGE, Math Proficiency Exam
Psychological Test www.psychologytoday.com > tests
How Companies Select Employees
Employment test must meet requirements for: Validity Reliability
A test is valid if it measures factors relevant to the job
A test is reliable if the same person or group taking it again under similar circumstances get similar results
Interview Process
Interviews are the personal assessment of the Employee selection process
Personal contact allows more to be learned about the applicant than a resume and cover letter can convey
Interview Process
As the interviewer, you should: Set aside space for the interview
Private room if available If not, interview should be private from other job
applicants Put the applicant at ease
Make them feel comfortable with small talk or cup of coffee
Interviewer should be outgoing and easy to talk to Take control of the interview
Take notes to record important points Control the direction of conversation without dominating
Interview Process
As the interviewee, you should Be dressed professional Be prepared for the interview by knowing about the
job offer Be ON TIME
On time is late, BE EARLY Relax and be yourself
If you put on an act, you will have to keep up the act if you get the job
Speak honestly Do not exaggerate you or your skills or accomplishments
Interview Process
The interview process may be: Structured Unstructured
An applicant may be asked for another interview that is more in depth and longer called a: Second Interview
Interview Process
Structured InterviewThe interviewer prepares a list of questions,
which allows them to remember to ask each question to each applicant Why are you leaving your current job Where do you want to be in five years What are your best qualities Why do you feel you will be good for the job
Useful when interviewing many applicants for the same position because it provides UNIFORM info from each applicant
Interview Process
Unstructured InterviewA conversation between interviewer and
applicant in a relaxed atmosphere
The employer will ask open ended questions, allowing the applicant to talk openly
Applicant may also ask questions about the organization
Interview Process
Unstructured Interview
Not always reliable due to not all important questions being asked and answered.
Bias may be present due to direction of questions
Interview Process
You do not get a second chance at First impressions Be Professional
HALO EFFECT A single characteristic dominates the interviewers
impression of the applicant Examples
Pleasant personality Good personal skills
Personal Judgment
The final step in the Employee Selection Process Who gets the job
Who will have the most success at the offered job
What personal characteristics match the applicant to the job
Personal Judgment
If more than one applicant is qualified, the employer must make a judgment as to who would be most successful
If the previous steps were performed correctly, the judgment should not be a hard process Preliminary Screening Testing Personal Interviews
Personal Judgment
If no applicant is qualified or meets the job criteria, a higher salary might be offered to attract more applicants Company may advertise in a different newspaper May post on various job search websites
It is best to wait for a qualified applicant that to settle on a mediocre hire
Legal Considerations
Legal action may ensue if tests are used without ensuring fairness, validity, and reliability
Results must be evaluated objectively, based on job-related attributes
Legal Considerations
No consideration can be based on: Race Religion Sex Sexual Preference National Origin Marital Status
Legal Considerations
Griggs vs. Duke Power Company A case brought by a group of African-American
employees at a power generating plant Employees objected to the requirement of a high
school diploma or the passing of an intelligence test as conditions of employment in or transfer to jobs at the plant
Legal Considerations
Griggs vs. Duke Power Company The court decided that if a test negatively impacts
female or minority groups applicants, then the company must prove validity and prevalence to job requirements.
Even if the company does not mean to discriminate, it may unintentionally select an unfair test.
Legal Considerations
Albemarle Paper Company vs. Moody The North Carolina Paper Mill was seeking the
reversal of a Court of Appeals decision that eliminated its testing program and awarded back pay to a group of African American employees
The managers argued that in addition to creating diversity programs, they had statistical proof that their testing was job-related
A lower court noted that they had made efforts to deal with segregation.
Legal Considerations
Albemarle Paper Company vs. Moody The Supreme Court agreed with the Court of Appeals
that the intentions were not the main issue It held that it was not enough to show that the best
workers did well on the tests, or that a testing program improved the overall quality of the work force
Any tests had to be specifically related to performing the job in question