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Transcript of Management Practices for Health Service Organizations … · Management Practices for Health...
Management Practices for Health Service Organizations and Medical Professionals
Program: Healthcare Delivery Administrators
Objective: Today, the success of healthcare organizations is based on far more than the skills of
individual doctors and caregivers. Faced with pressure to cut costs, new service delivery
models, and demands for greater transparency, organizations require effective operational
and financial strategies—as well as strong leadership. Recognized for its multidisciplinary
approach to training, Jagran Institute of Management enables senior healthcare executives
to drive improved performance through Healthcare Delivery: Achieving Organizational
Excellence.
Duration: 6 Months
Fees: Rs. 18,000
Classes: Flexible
Timing: Flexible
Program Modules
1. General Management Principles
Management involves making judgements about competing demands on available resources. All
practising doctors are responsible for the use of resources. Most of the doctors will work in
managed systems, whether in the hospitals or in the independent capacity. Doctors have
responsibilities to their patients, employers and those who contract their services. This means that
doctors are both managers and are managed. This course module will be particularly relevant if you
have a management role, but will be helpful for all doctors.
2. Business Essentials
Medical professionals’ management roles often involve responsibility for managing teams, people
and the resources. Business is all about procurement, utilization and management of available or
desired resources in most effective manner. This module focuses on various aspects of business
and its related functions.
3. Leadership Excellence
The Medical professional, by the virtue of the requirements of the profession has to manage a
team. In the process to achieve the results, they are expected to work with other professionals. The
top priority here becomes delegation and successful delegation starts from matching the people
and tasks. Another key responsibility is keeping the team motivated. For this one needs to
understand the needs of the people working with them and accordingly manage different groups of
people differently. This module enables each participant to maximize the potential within and
create a personalized leadership style suitable for different situations.
4. Finance for Non Finance Professionals
Finance is an essential area of management that needs to be understood precisely from decision
making perspective. This module emphasizes rigorous analysis tools and techniques but avoids the
complicated formulas that have no direct application to decision making. The main focus of this
module is to provide an analytical framework for understanding the business finance – such how to
read and interpret the financial and cash flow statements as well the art of value and wealth
creation to name few.
5. Visualization (Scenario Planning)
Visualization is a process that challenges the individual and organisational mindset. It allows us to
step beyond our mental models into new substantive terrain so that we can really understand
issues that previously were not raised or were only briefly considered and discarded through
conditioned mental filtering. Visualization is a process of creative thinking that fits well with
‘future-proofing’’ because it helps them to be adaptive. This module allows participants to build
systems thinking skills that are dynamic and creative. Scenarios are an investment in learning. A
set of several significantly different scenarios helps “bound the uncertainty” of the future so that
organizations can systematically plan for future contingencies and clarify their vision of the future
they prefer. Scenario thinking is real and not the end product, but merely a powerful tool.
6. Employee Engagement
Energy, not the time, is the fundamental currency of high performance. This module aims to
revolutionize our thinking about what drives enduring high performance. The premise of this
module is based on the fact that Performance, health and Happiness are all grounded in the skillful
management of energy. This module lays foundation as to how the employee engagement can
increase the overall performance.
7. Workplace Effectiveness
Today the concept of healthcare is like a jigsaw puzzle that consists of a large number of pieces.
The whole healthcare picture can only be seen once all the pieces are fit together. Technology can
help us see the entire picture at one time. The amount of data that can be managed by means of
the new Information and Communications Technologies is growing with each passing day, and
these data must be properly used to improve the reliability, efficiency and quality of the health
care sector. This module deals with the factors that help enhance the workplace efficiency and
eventually productivity.
8. Professionalism
Throughout our working lives, most of us will have many different jobs, each requiring a different
level or set of skills. No matter the industry – from customer service to an office job to construction
and the trades – all of these jobs have one thing in common: in order to succeed and move ahead,
you need to demonstrate professionalism. Professionalism does not mean wearing a suit; rather, it
means conducting oneself with responsibility, integrity, accountability, and excellence. It means
communicating effectively and appropriately and always finding a way to be productive. This
module focuses on various aspects of professionalism at work.
9. Mind and Body Management
Management is a continuous process of Resources to Results. Results are those we want, desire,
retain and achieve. Resources are the 3 M – Man (Mind), Machine (Body) and Materials (Nature).
While the Nature belongs entirely to the unknown Almighty Force, the Mind and Body belongs
partly to the individuals. This module dwells deeper into spiritual aspect of our very being thereby
allowing participants to take their responsibility to make the best use of Resources (Mind Body) to
achieve the desired Results (Health, Prosperity and Peace)
10. Attitude Awareness and Positive Thinking
Know Yourself, Choose Yourself, Give Yourself. It all starts with your thinking. Your thinking is the
primary source of all of your choices. Addressing how you think makes it possible to produce the
results you really want. This module allows participant to find tools to enhance self awareness, and
to cultivate a positive attitude, and guidance on how to take the right action. As you increase your
awareness you will begin to understand how your mind works and how your attitude impacts your
thinking, emotions, and body language. This understanding enables you to come from positive
intent, builds a positive attitude, and inspires you to take the actions in your life that will make a
difference. Your actions, in turn, reflect your choices that build awareness and feed your attitude.
Positive Intention builds momentum that spirals upward and improves your life and the lives of
others
11. In pursuit of Happiness
As the famous saying goes “The world is your Oyster. It is up to you to find the pearls.” It's
impossible to define "happiness", and that's the beauty of the phrase. It's left to each of us to
define what "happiness" is going to be and how we're going to go about pursuing it. We cannot
achieve true happiness instantaneously; it comes from the pursuit of that happiness. This module
focuses on various aspects of self awareness and acceptance as key to happiness and bliss.
12. Personal Branding
Brands are often viewed as the most important asset, yet unlike traditional assets, brands are
intangible, dispersed, and often ill-defined. Just like any other product or services we can also
brand ourselves. This module focuses on various aspects of Personal Branding.
13. Service Excellence - Moments of Truth-Your Patients, Your Advocates
The most important aspect in operations of services is managing the service experience. Service
excellence is the consistent delivery of an experience regardless of who happens to be on the front
lines of the delivery process. It is the systematic output of a service model that is designed explicitly
to produce it. This module basically deals with elements that help in creating a positive and lasting
impact with the patient. Apart from you, it is your staff and entire team that creates an impact on
the patient and even if you do you work with full sincerity, the results may not be the same if the
other members of the team falter. Thus emerges the importance of “Employee Engagement” and
the need to create and sustain a culture of excellence.
14. Chaotic Intelligence
The future is fundamentally uncertain, yet there are discernable directions, even if signs point to
conflicting and multiple outcomes. For some, uncertainty justifies not thinking about the future,
while for others the uncertainty is a source of opportunity. Without a concerted effort to be future-
focused, organizations run grave risks of diminished importance or even oblivion in the fluctuating
world of the early 21st century. Thinking about the future increases the likelihood of success in the
long run. This module talks about chaotic intelligence
15. Presentation Skills
Knowledge, technical skills, experience and managerial skills are all important determinants for
career advancement. Presentation however is very critical, how well you communicate with your
staff, peers and for that matter, any group that you address is the key to success. Excellent
presentation skills give you a platform to demonstrate your communication skills, influencing
abilities and leadership qualities. This module deals with the most important aspect of
communication i.e. ability to present convincingly.
16. Secrets of Body Language
Body language is powerful and indispensible in communication. Our verbal descriptions would fall
flat without non-verbal accompaniments. This module systematically explores the various aspects
of our body language in reference to our gestures, postures and mannerism.
17. Business Etiquettes
Etiquette is variously defined as politeness, consideration, thoughtfulness, good manners and
behaviour. It is treating others as you would like to be treated – with thoughtfulness and courtesy.
With greater awareness of grooming and etiquette skills participants can increase their poise and
confidence that significantly changes the impact in any formal, professional and social situations.
18. Socially Responsible Practices
In this world there are two professions that are deemed to be most noble – Medicine and Teaching.
The former deals with the physiology of humans whereas the latter with the psychology of them.
Thus as medical practitioner you are already fulfilling your responsibility towards the society, but,
Social Responsibility is not just about committing acts of charity or working for communities where
one has material interest. It is also about making decisions on what is good for greatest number of
people and which treats everyone fairly and consistently. It is a tool for social change.