RESORT MANAGEMENT

SYSTEM

BY

SAGAR C(4JC14MCA40)

SACHIN KULKARNI(4JC14MCA39)

MCA 1st year

SJCE MYSORE

Table of contents

1.Introduction

2.Missions of resort management

3.Objectives of resort management

4.Targets of resort management

5.Goals of resort management

6.System requirement

7.System analysis

8.Sub systems

INTRODUCTION

Any place or places with pleasant environment and atmosphere conducive to

comfort, healthful relaxation and rest, offering food, sleeping accommodation

and recreational facilities to the public for a fee or remuneration.

Resort Management is used to provide facility to integrate the different branches of

resorts makes it possible to reserve the rooms and viewing of facilities to the

customers online. If any customer is willing to come to the resort, first he can see

the facilities available and cost effectiveness of the resort in the online. If he felt

good then he can reserve the rooms by sending self details with a secured manner.

In general if any customer is willing to go to a place he do not have any idea

about the branches related to particular resort in that place. But this project

provides detailed information about the branches available through out the country.

So that customer can register to any branch from his desktop in the internet.

Some times some people who like the food more, willing to know the

favorite dishes available in the resort. This project also provides the information

about the dishes they will be available branch wise.

For the people who are interested in enjoyment requires the information

about the swimming pools, tennis courts, indoor games etc. That information is

also available in the internet.

Ultimate thing which is provided in this project is the encryption mechanism

that will be provided while the customer submitted his personal details through

online. Online identity is also generated to view that id when he visit that resort.

For the resort administrators also this will provide full scheduling and status

of the customer visits, room status, bill payment details.

This project also shows how to take advantage of the skyrocketing demand for

"mini-vacations." Moreover it includes the concierge function, computer systems,

and health clubs/spa facility management.

Missions of resort management system

1. Resort Management is used to provide facility to integrate the different

branches of resorts

2. It makes possible to reserve the rooms and viewing of facilities to the customers online

3. If any customer is willing to come to the resort, first he can see the facilities

available and cost effectiveness of the resort in the online

Objective of resort management system

1.Primary objective of any system is to make profit so profit is the basic goal of

our system

2.Setting up the system environment in such a way that if there are any changes

to be made it should be easy for us to make any changes

3.To achieve consistency in business and further expand the business for next

leavel

4. This is achieved through the proper maintenance of room reservations,

providing variety of dishes based on demand

Targets of resort management system

The target audience of this project is the visitors to the resort. So that the

main objective of this project is to attract the visitors towards the resort by

exploring the facilities in the resort and maintaining the customer information

confidential even in the internet.

1. To provide the best service with great hospitality, resort administrator will

maintain the track of the visitors and services to improve their performance

while providing the services. This is achieved through the proper

maintenance of room reservations, providing variety of dishes based on

demand.

2. Integration of all the branches of this resort can facilitate branch managers

and visitors to know the status of the reservation status of any branch.

3. Customers can reserve, cancel or postpone their visit through online.

Goals of resort management system

1.The primary goal is to make profit

2.The goal is to provide best services to customers with great hospitality and less

cost and improve their performance while providing the services

3.To become a brand name among the resorts in surrounding area and a

attraction center for customers

System requirements

1.Location

We need to select a good place for setting up of resort. Which must be attractive to customers.

2.Weather

It is one of the important factor to be considered as customers are mainly attracted by the

weather and scenes surrounding to resort.

3.Cost

To set up new resort definitely we need to have good financial support.Estimate total cost and to

get a good infrastructure for setting up of resort.

4.Booking facility

The booking facility should be easy and simple for customers so it is better for them choose any

types of rooms they require.

5.Advertising

It compulsory for owner of resort to advertise his resort to people to survive in the competition

we can choose any of media for advertising.

6.Rooms facility

It is necessary to maintain the rooms according to the customer weather he chooses AC or non-

AC room its left to customer.

7.Food facility

As a part of accommodation of customer they need to provided with food facility.

8.Staff management

The information of each staff should maintained and the rating of each employee should be

taken from customer satisfaction.

9.Acconting and Billing

There must be separate sub system to carry out accounting section it includes billing to

customer stay,food and other services.

10.Profit and Loss statement

The overall annual reporting of the system must be taken and spent and gained things are

taken into consideration and profit/loss statements are taken out.

11.Insurance

The infrastructure must be insured in case of natural calamities. Employees also must be

insured for any accident case if occur.

SYSTEM ANALYSIS

Feasibility Study:

Feasibility is an important phase in software development process. It enables the

developers to have an assessment of the product being developed. It refers to the feasibility study

of product in terms of outcomes of the product, operational use and technical support required

for implementation it.

Feasibility study should be performed on the basis of various criteria and parameters.

The various feasibility studies are:

1. Economic Feasibility

2. Operational Feasibility

3. Technical Feasibility

Economic Feasibility:

It refers to the benefits or outcomes we are deriving from the product as compared to the

total cost we are spending for developing the product.

In the present system, the development of new product greatly enhances the accuracy of

the system and reduces the delay in the processing of applications and generating the reports.

The errors can be greatly reduced and at the same time providing the great level of security. Here

we don’t need additional equipment except memory of required capacity. No need for spending

money on client for maintenance because the database used is web enabled database.

Operational Feasibility:

It refers to the feasibility of the product to be operational. Some products may work very

well at design and implementation but may fail in the real time environment. It includes the

study of human required and their technical expertise.

In the present system, the entering the details, updating the details and reports generations

are perfect and quick in operations.

Technical Feasibility:

It refers to whether the software that is available in the market fully supports the present

application .It studies the pros and cons of using particular software for the development and its

feasibility. It also studies the additional time needed to be given to people to make the

application work.

In the present system the user interface is user friendly and does not require much

expertise and training .It just needs mouse click to do operations and to generate reports. The

software that is used for developing is highly suitable for the present applications since the users

require fast access to the web pages with a high degree of security. This is achieved through

integration of web server and database server in the same environment.

Drawbacks of Existing System:

1. No proper vision of resort facilities available to the customers.

2. Resort market scope is also very less without making it online.

3. Integration and information sharing is difficult among different branches.

4. Customers can not reserve the rooms before their visit to the resort.

5. Customers can not get the information about that resort and branches it is having.

6. For the resort administrators also tracking of room status, dishes available and customer

management are difficult to maintain.

Flow of subsystems

Customers

Make bookings

Cancel booking or

postpone

Control system model

Sub systems

Our system consists of the following subsystems:

1. Resort Branch Admin subsystem

a. Staff Management

b. Room Management

c. Dishes Management

d. Other Entertainment Management

e. Customer Management

f. Report generation for each transaction

2. Customer subsystem

a. Reservation of Rooms in the Resort

b. Reservation Cancel or Postponement

Resort Branch Admin subsystem

Branch admin or manager is responsible for all the maintenance of staff, rooms,

dishes being prepared, other entertainment, customer management, report

generation for each transaction

Customer subsystem

Customers can either reserve the room or cancel or postpone the reservation