*Enterprise Systems: Concepts and Definitions Executive information systems (EIS)

Executive support systems (ESS)

*DSS and ODSS1980s: Top execs get Executive Information Systems1995+s: Move to everybodys information systems and enterprise information systemsDefinitions followEvolution of Executive and Enterprise Information Systems

*Executive Information System (EIS)A computer-based system that serves the information needs of top executivesProvides rapid access to timely information and direct access to management reportsVery user-friendly, supported by graphicsProvides exceptions reporting and "drill-down" capabilitiesEasily connected to the Internet Drill down

*Executive Support System (ESS)Comprehensive support system that goes beyond EIS to include

CommunicationsOffice automationAnalysis supportIntelligence

*

*

*Characteristics of EIS Drill downCritical success Factors (CSF)Status accessAnalysisException reportingColors and audioNavigation of informationCommunication

*Critical Success Factors (CSF)Monitored by five types of information 1.Key problem narratives2.Highlight charts3.Top-level financials4.Key factors (key performance indicators (KPI))5.Detailed KPI responsibility reports

*Critical Success Factors

*

Characteristics and Benefits of EIS

Quality of informationUser interfaceTechnical capability providedBenefits

*

*

*Traditional EIS SoftwareMajor Commercial EIS Software VendorsComshare Inc. (www.comshare.com) Pilot Software Inc. (www.pilotsw.com)Application Development ToolsIn-house components Comshare Commander toolsPilot Softwares Command Center Plus and Pilot Decision Support Suite

*Including Soft Information in EISSoft information is fuzzy, unofficial, intuitive, subjective, nebulous, implied, and vague

*Soft Information Used in Most EISPredictions, speculations, forecasts, estimates (78.1%)Explanations, justifications, assessments, interpretations (65.6%)News reports, industry trends, external survey data (62.5%)Schedules, formal plans (50.0%)Opinions, feelings, ideas (15.6%)Rumors, gossip, hearsay (9.4%)

Soft Information Enhances EIS Value

* Report writing software

GDSS softwareMathematicalModels

Other group members RDB GDSSsoftware Environment Individual problem solvers Decision support system Environment Legend:DataInformation

CommunicationAn EIS Architecture

*

*