Management (Final Output)

7/29/2019 Management (Final Output)

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VISION:

Beauty at the hands of men in the year 2020.

MISSION:

-Promote quality products to cater the increasing needs of men.

-Mold men into a whole new being committed to the idealism of handsomeness.

PHILOSOPHY:

-The increasing needs for beauty products and the pre-existing gender discrimination in the world

of cosmetics have become a common major topic of concern for men of all ages.

-WHAT A MAN WANTS ultimate goal is to eradicate that current mind setting for we believe

that just like women, men also have this desire to look good and smell pleasantly in front of other

people.

-We do search for solutions to your concerns. With one of the worlds largest cosmetic groups

focused exclusively on solving beauty problems, we know what we do well, and how we could

do it better.

-W.M.W. is dedicated to the provision of quality products and services to its clients, and toaccomplishing its mission by:

Responding to the needs of every costumer, wealthy or empty-handed.

Providing the highest possible customer satisfaction through multiple levels of services.

Providing an environment that enhances each clients awareness of his physical self

without offending his self esteem.

OBJECTIVES:

W.M.W. and its employees shall act in accordance to these objectives:

To serve the needs of the clients in a committed manner.

To maintain the quality and excellence of products and continuous improvement in all

areas of services to clients.

To esteem all personnel including the cosmetic surgeons as the providers of service,

encouraging their professional development, and nurturing their growth as competent

people of their field.

To serve by providing multiple levels of options, and to facilitate the clients beauty

improvement.


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POLICIES:

General Marketing Policies:

1. To answer all written costumer complaints.

2. To distribute at least 30% of net earnings to stockholders.

3. To accept all returns that is accompanied by a sales slip.

4. To require a minimum of 10% down payment for every installment on expensive

products purchased.

Staff and Working Place Policies:

1. 15 days sick leave/ year

2. 15 days vacation leave/ year

3. Regular Holiday policy

4. LATE: every second must have a deduction of salary for at least 0.50 centavos.

5. Wear complete uniform with ID ( NO ID, NO ENTRY POLICY)6. CASHIERS & PROMODIZERS: must be look presentable (wear light make-up for

females and gel for males)

7. Must follow the 48 hours/ week protocol

8. Deduction of salary in every absent (excused & unexcused)

9. Complete attendance will be recognize and published to the company newspapers and

will receive a certificate plus 500 cash additional to the salary.

10. Monthly evaluations will strictly follow. Failure to do so shall be dealt accordingly.

11. STEALING is a CRIME. If someone caught shall be automatically terminate from

his/her job.

BUDGET:

- W.M.W. plans to build the first ever cosmetic city in the country exclusive only for men. For

an ambitious project this big to be realized, a budget of 10 billion pesos is needed.

Budget Breakdown:

- 42 Hectares of land = 6,300,000.00 pesos (150k/hectare)

- Main Mall = budget allocation of 3,000,000,000.00 pesos for the building and labor

expenses.

- Car Park Building = budget allocation of 1,000,000,000.00 pesos for the building and labor

expenses and security installments

- Walkways and architectures= budget allocation of 1,000,000,000.00 pesos for the building

and labor expenses.

-Production = Capital Budget of 4,993,700,000.00 pesos for the raw materials and

equipments.


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LOCATION:

- A large vacant lot as big as SM mall of Asia (approximately around 42 hectares of land) in

South Road Properties, Cebu.

BRIEF DESCRIPTION:

- Company Name: What a Man Wants

- A cosmetic City with products and services exclusive for men. The cosmetic city will have all

kinds of beauty products and services including cosmetic surgeries.


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ORGANIZATIONAL CHART:

C.E.O. Human Resource Department

Executive Secretary

Board of Directors Board of cosmetic specialists

Marketing Supervisor

Quality Control grou

Production Supervisor

Surgery Department

Finance Supervisor

Sales Supervisor

DESCRIPTION:

The C.E.O. will exhibit the highest executive authority in the organization. Everything that

happens in the company will have to work under the C.E.O.s permission. The Executive

Secretary whos in direct contact with the C.E.O. executes per executive order issued from the

top. The two pillars of the company will be the Board of Directors and the Board of Cosmetic

Specialists.

Under the Board of Directors is the Marketing Supervisor who manages the strategic marketingplan department; the Production Supervisor who handles the supply and production of the

cosmetic products; the Finance Supervisor to take care of the annual accounting and auditing of

the finance department; and lastly the Sales Supervisor for the actual sales.

Under the Board of Cosmetic Specialists is the Quality Control Group who handles the product

monitoring and controlling; and the Group of Cosmetic Surgeons in the Surgery Department.


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STAFFING:

Aside from the President and the Executive Secretary, the company will have 20 people to

compose the Board of Directors and 10 people for the Board of Cosmetic Specialists.

Under the direct control of the directors; the Marketing Department which will be managed by a

supervisor will have about 50 marketing teams who will be assigned to different products to

promote. Each team will comprise of 10 members together with their own Team Leader who is

directly under the Marketing Supervisor.

The Production Department will have a total of 1000 workers and manufacturers working under a

chief of staff.

The Finance Department will have two teams; the Accounting Team and the Auditing Team.

Both will have 10 members each and will be monitored by the Finance Supervisor.

In the Sales Department, with permission from the Supervisor, the number of personnel to be

allocated in each products shop inside the company will depend on how much the shop manager

deem appropriate but with a quota of at least 5% of work or contribution for each personnel in the

sales team. This includes the Team of Costumer Service Representatives.

For the specialized team of Quality Control, the Board of Cosmetic Specialists will personally

elect the total member of 50 people.

The Surgery Department will have 20 cosmetic surgeons specializing in different areas including

one Head Doctor.


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a) Manpower planning

In order for W.M.W. to efficiently put the right man on the job in each department, an analysistool will be used.

The tool would include the ff:

- The Staffs Payroll Number

- First Name

-Second Name

-Gender

-Age

-Competency Score

-Performance Score

-Department

-Date Joined

-Number of Years in Service

-Job level

-Appraisal Score

b) Recruitment

General Job Qualifications:

- Male/ Female

- At least 18-45 years old

- With pleasing personality

- With experience in promoting and conducting good quality service

- High school/ college graduate

- With good moral character

- With dedication to his/her work

- Willing to work straight for 8 hours

- With good communication skills


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Department-Specific Qualifications:

Marketing Department

- Experience in Market Analysis and Planning

- Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and

formulate solutions.

- Excellent Planning skills

- Ability to process high volume of data on-line accurately and for extended periods.

- Ability to maintain records and files for easy access and retrieval.

Production Department- Experience or familiarity with chemicals and scientific terminology

- Familiarity with or general knowledge of science laboratories and facilities.

- Laboratory skills including accurate weighing, mixing, pH adjustment, sterilization, dispensing and

sterile transfer.

- Research and analytical skills

- Knowledge of safety techniques, terminology and technology related to laboratory protocols and

general laboratory procedure.


Finance Department

- Experience with or knowledge of budget, travel, accounting and purchasing procedures.

- Math skills sufficient to calculate and monitor payments accurately.

- Knowledge of basic accounting principles and procedures sufficient to oversee, manage and project

budgets.

- Ability to make judgments regarding alternative means of procuring materials or services based on cost

and serviceability.


Sales Department

- Pleasing Personality- Experience on sales

- Strong written and verbal communication, interpersonal, and customer-service skills.

- Excellent familiarity or knowledge with cosmetics

- Ability/willingness to learn in the field of cosmetics



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Note:

BACKGROUND CHECK- Incumbent must pass a background investigation which includes fingerprinting.

PHYSICAL REQUIREMENTS, HAZARDOUS MATERIALS

- Ability to lift or move equipment/materials weighing up to 50 pounds, with or without

accommodation.

- Ability to work with chemicals with varying degrees of toxicity.

- Knowledge and experience in procedures required for using hazardous apparatus, toxic chemicals,

biohazards and radioactive isotopes.

WORK SCHEDULES (FURLOUGH, OVERTIME, ALTERNATE)

- Ability to work a variable schedule on occasion, including early mornings, evenings and/or weekends.

- Ability to participate in day-long sampling cruises (twice per year for 3-7 day duration).

WORK LOCATIONS (REMOTE SITES)

- Ability to work in field as needed.

Application Requirements:

- NBI clearance

- Physical examination

- NSO birth certificate

- 2 Identification cards ( Voters ID, SSS ID , etc.)

- TOR/ Form 137 B- Police clearance

- Barangay clearance

NOTE: Please bring Resume or CV (curriculum vitae) with 2x2 picture attached.

Selection:

- Fill-up application form

- Interview with HR personnel

- Written examination

- Final interview

- Contract signing

- Orientation & training


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Indoctrination:

EXAMINATION: examinations are to be scheduled by the HR department if you are qualified or

pass to the first interview.

INTERVIEWS: there are 2 interviews to be conducted ( 1 for HR & 1 for the department head

which where the employee are assigned) to be able to assess more to our selected or qualified

employees. Contract signing is also included.

ORIENTATION: there is a 3-day orientation prior to the employees 1st day of work. The 3-day

orientation will include a 1 day seminar and 2 days training.

c) Staff Training and Development

To be able to maintain a high quality of service to W.M.W.s costumers, continuous training

and development are available for its employees.

Training and Development Programs inlcude:

- Coaching

- Mentoring

- On-the-job Training

- Off-the-job Training Courses


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d) Staff Ranking and Promotion

Ranking:

1.CEO

2.Executive Secretary

Marketing Department: Surgery & Quality Control Department:

1. Board Directors 1. Head Physician

2. Department Supervisors 2. Board Cosmetic Specialists

3. Assistant Supervisors 3. Product Appraiser

4. Department Managers 4. Regular Staff

5. Regular Staff 5. Probationary Staff

6. Probationary Staff 6. Contractual

7. Contractual

Human Resource Department:

1. Superintendent

2. Secretary3. Policy and Procedure Specialist

4. Personnel Administrator

Promotion:

W.M.W. provides employees with the opportunity to develop their skills and talents, which

can contribute to career growth and advancement within the Firm. Supervisors will be

encouraged to consider internal candidates from within their own department, as well as the

other departments of the Company.

The Human Resource Department will post new job openings as soon as it becomes available

and encourages employees within the same department or different

departments to try out the opportunities as long as the competency

requirements are met.


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Directing:

a) Supervision

To be able to achieve an efficient and stable working environment, W.M.W. will utilize the Consultative

type of directing because our management believes that The key to a successful leadership is influence,

not authority. The Supervisors and Managers will engage the subordinates efficaciously in the

decision making and problem solving process. Employees will have the power to engage inconsultation with the leader and are able to make suggestions which they know would be taken

in seriously. With this type of directing applied in my Firm, Supervisors and Managers will beable to involve the development of his employees by being kept aware of their needs and wants.

b) Motivation

In motivating the employees, W.M.W. will keep in mind the principles of the Expectancy Theory of

motivation. Company staffs being motivated only by the expectations of rewards wouldnt be that bad for

this Firm because since the Firm supports staff career growth and development, stuffs like promotions

and transfers will always be available for them as remunerations for their efforts.

With Expectancy Theory in mind, W.M.W. maintains satisfaction of other employees

through non-biased decisions within the company as stated in another theory of

motivation, the Equity Theory. With this theory, the company will be able to explain

to the employees that the promotions and other benefits given to other employees

were only the resultants of their effort and no unfairness was involved.

c) Communication

With the Consultative approach of directing in effect, the communication within the company will of

course be a two-way type of communication.


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Controlling:

a. Competency and Performance Appraisal

To completely fill-up the data for analysis in the Manpower Planning of staffing, the HR

department will utilize other assessment tools for the staffs competency and performance.

Competency Assessment Tool:

Competencies: Scoring Rate:

A. Grooming 10% - Very Good (VG)

B. Attention to Detail 7% - Good (G)

C. Work Commitment 5% - Poor (P)

D. Punctual

E. Communication Skills

F. Teachable

G. Housekeeping

H. Time Management

I. Sales Talk

J. Discrete

K. Respectful

Employee

Name

Comp.

A

Comp.

B

Comp.

C

Comp.

D

Comp.

E

Comp.

F

Comp.

G

Comp.

H

Comp.

I

Comp.

J

Total

Score

Employee 1

Employee 2

Employee 3

Employee 4

Employee 5

Employee 6

Employee 7

Employee 8

Employee 9

Employee10


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Performance Assessment Tool:

Scoring Rate:

Exceptional - 100%

Productive - 80%

Satisfactory - 70%

Unproductive - 50%

Disappointing - 20%

Name of

Employee

Exceptional Productive Satisfactory Unproductive Disappointing

Employee 1

Employee 2

Employee 3

Employee 4

Employee 5

Employee 6

Employee 7

Employee 8

Employee 9

Employee 10

Note:

- Evaluation of employees will be performed by the Department Managers and Supervisors

while product evaluation and controlling will be done by the Quality Control Group.


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b. Complaints and Arguments Management

Together with the monthly Competency and Performance appraisal of employees, Supervisors of

each department will conduct an open forum with all the employees of the department to discuss

and solve unsettled disputes between the employees. Arguments occurring before the monthly

open forum will be under the responsibility of the managers of each department. Arguments

between employees will be considered as offenses to minimize its occurrence, and such offenses

will be dealt with accordingly;

First offense first violation done

Second offense - staff will be given a verbal warning.

Third offense staff will be given or issued a violation form to be sign by the CEO and will be

warrant for suspension.

Suspension - minor offense: 3-1 week of suspension

major offense: 1 week 1 month of suspension.

Termination

Stealing or any major or minor offense that can break the image of the company will result to

immediate termination.

Costumer complaints will be handled by the Team of Costumer Service Representatives in the

sales department.

Auditing:

In selling the company products, W.M.W. will be able to gain 30 50% profit from the capital

gross of each product.

W.M.W. monthly audits are as follows:

1. Summary of expenses

2. Assets and Liabilities which may include the capital gross and total income gained by the

company.

3. Net Earnings will be equally distributed to shareholders and will be evaluated monthly

4. Monthly Product Inventory Reports


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Management (Final Output)

Documents

Transcript of Management (Final Output)