Management Essentials Toolkit 2012 › __data › assets › pdf_file › 0005 › ...• Managing...

Management Essentials

2012 Calendar

Management Essentials Calendar January – December 2012

Last updated 15 February 2012 www.ttc.tas.gov.au

Welcome to The Training Consortium’s Management Essentials Toolkit

The Management Essentials Toolkit brings together a series of learning and development opportunities that address many of the core knowledge and skills required by those currently in a senior management/management and supervisory roles. It will also be beneficial for those who have moved to a management role from a professional or technical background or those who would like to refresh their knowledge and skills.

This toolkit has been designed in line with other TTC toolkits, identifying a range of events from our 2011 calendar that provide employees with the fundamental skills required to help them operate effectively at key stages in their career.

Is there flexibility?

The Management Essentials Toolkit provides flexibility to suit different levels of skill, experience and workplace requirements. You do not need to complete all the events offered in the toolkit – simply identify those that interest or will benefit you and register for those events.

Participation will provide you with excellent networking opportunities and the chance to share information and experiences with others. The events are offered on a cyclical basis over a 12-month period so you do not need to complete all the events within the one year, they will be offered again in the following year.

All events are offered in Hobart unless otherwise indicated.

Who is the toolkit for?

The events in this toolkit will be of particular benefit if you are:

• currently operating in a senior management/management/supervisory role

• looking to refresh or update your management/supervisory skills

• wishing to update your knowledge on legislative responsibilities at this level

• aspiring to a more senior management or supervisory role

• developing a skill-base for future career progression.



What events are included in the toolkit?

The toolkit will evolve over time and as needs change, but it currently consists of the following events.

• Mastering Time Management • OH&S Awareness for Managers and Supervisors

• Making Innovation Work in the Public Sector • Managing People and Performance • Conflict Resolution for Managers and Supervisors • Supervision Skills

• Workplace Mediation Skills for Managers and Supervisors • Employee Selection: the merit principle in practice • Financial Literacy for the State Sector • Developing Effective Teams

• Code of Conduct • Bullying and Harassment Prevention

Further details about each event including the duration, fee, date and a course outline are provided in the following pages.

How do you participate?

Firstly, review the event outlines and identify whether there are any events you may be interested in attending. Then complete the registration form located at the end of this document and fax it to 6233 6600 or email to [email protected]

Who do you contact for more information?

If you have any questions regarding the events offered in this toolkit, please contact Andrew Street at The Training Consortium on 6232 7033.

Current Member Organisations: Australian Government: Australian Antarctic Division; DEEWR; Human Services Tasmanian Government: DEDTA; Education ; DHHS; DIER; Justice; Police and Emergency Management; DPAC; DPIPWE; Treasury & Finance; Tasmanian Skills Institute; Tasmanian Audit Office

Other organisations: Aurora Energy; LGAT (includes all member councils); Metro Tasmania; Retirement Benefits Fund Board; Transend Networks; University of Tasmania



Workshop Schedule

Event Date Duration Member Fee

Mastering Time Management 7 March

27 September 1 day $475 (+GST)

Objectives

This workshop is designed to give you back control over your day and restore balance in your life. It combines a number of simple time management strategies with some new ways of thinking about time and how to allocate it.

Key content

• dramatically improve productivity and effectiveness.

• increase control and reduce stress.

• achieve a better life balance.

• achieve goals by using time more effectively.

• spend more time doing the things you really want to be doing.

• learn to design and manage you own life.

• diary training - both paper-based and computer-based systems.

• how to apply time management principles.




Making Innovation Work in the Public Sector 1 June ½ day $325 (+GST)

Objectives

This is a high level workshop aimed at managers to transform the concept of innovation from a ‘nice idea’ to reality in the Public Sector.

Studies show that less than half of all innovations are initiated at the top level of organisations, and that innovation is much more likely to happen when the leaders create systems and processes that encourage and promote creativity throughout the organisation.

Specific outcomes include

• Defining innovation

• Types of innovation – systematic, incremental and radical

• Examples of innovative techniques, and their implementation and dissemination

• Specific processes and models for making innovation work in the public sector

• Creating a pervasive culture of innovation

• Managing risks and incubating new ideas

• Overcoming a culture of risk aversion

• The influence of policy and legislative modifications on innovation

• The influences of new technology to drive innovation

• Dealing with failure.




Conflict Resolution Skills for Managers and Supervisors 9 May

16 August 1 day $475 (+GST)

Objectives

The primary aim of this workshop is to teach you how to support employees to be responsible so that:

• You are able to communicate from a position of strength

• Employees acknowledge your support and feel empowered

• Difficult employees become more accountable

• Team members act to reinforce the values underpinning support and responsibility

Key Content

• Exploring workplace politics

• Managing emotions

• Grievance and discipline issues

• Communication and listening skills

• Giving pro-active feedback

• Raising difficult issues with a team member

• Dealing with stakeholders and third party supporters

• Strategies for conflict resolution The program will be inter-active, using role play and group exercises based on typical situations. Please note: It is recommended that you enrol in Workplace Mediation Skills for Managers and Supervisors on completion of this course




Workplace Mediation Skills for Managers and Supervisors 10 October 1 day $475 (+GST)

Objective

• To encourage managers and supervisors to intervene more constructively and much earlier in workplace conflict situations

• To provide real skills and practical strategies to manage and support your fellow worker and team members to act responsibly

Key content

• The grievance and mediation process

• Initial assessment or notification

• Preliminary or In Depth investigation

• Formal Disciplinary process

• Facilitated team building

• Types of mediation – standard or co-mediation, supervisor led, shuttle co-mediation, restorative mediation

Please note: It is recommended that you complete “Conflict Resolution Skills for Managers and Supervisors” prior to enrolling in this course




Financial Literacy for the State Sector Various ½ – 1 day Various

The Financial Literacy calendar is a package of courses from the Financial Management Training Package developed by the Financial Management Education and Training Inter-Agency Working Group. These courses have been specifically designed to assist State Sector employees understand and comply with their financial management responsibilities and are endorsed by the Department of Treasury and Finance.

The courses apply to a broad range of Public Sector employees, from those who require a basic introduction to the State Government Budgeting and Accountability framework, through to those responsible for managing budgets and programs. These workshops are highly recommended for People in management roles.

Workshops in the Financial Literacy program include:

• Using Reports to Monitor your Budget – getting the most from your budget

• Financial Fundamentals – developing your financial literacy

• An Operational Manager’s Guide to Developing a Business Case

• Understanding Your Budget Drivers and Assumptions

• Understanding Accountability

• Successful Grants Management – developing and managing the funding agreements

For a full listing of these events including dates, location and price - please see ‘What’s On’ at www.ttc.tas.gov.au




Code of Conduct Scheduled on demand TBA TBA

Objective

Gain an understanding of the Code of Conduct and set of Values (for Australian Public Service employees) or Principles (for Tasmanian State Service employees).

This course is suitable for Tasmanian and Australian Public Service employees.

Key content areas

This half-day workshop explores legislative framework, employee responsibilities, decision making processes in a breach of the code of conduct. The workshop is interactive, with case studies and plenty of opportunities for discussion and exploration of relevant issues.




OH&S Awareness for Managers and Supervisors

26 April

10 July (L’ton)

6 September

31 October

1 day $485 (+GST)

Objective

This course introduces managers and supervisors to the legislative requirements of employers and employees, and to the preventative nature of workplace health and safety. It will enable you to describe legal frameworks, management systems and strategies that act to safeguard workplace health and safety. This workshop is based on the requirements of the new harmonised legislation.

Key content

The course focuses on key management responsibilities including:

• Occupational health and safety legislation o Responsibilities of employers o Responsibilities of employees o Other rights and responsibilities – responsible officer and accountable persons

• Risk management o Hazard identification o Risk assessment o Risk control o Risk management scenario

• Incident Investigation o Causes of incidents o Incident investigation




Managing People and Performance 7 March

27 June 2 days $650 (+GST)

Managing others can be the most frustrating and challenging part of a managers role, yet done well it can also be the most rewarding. What are the skills and strategies that make great managers? How do managers get the best out of themselves and others, creating a motivating and engaging workplace? How do effective managers manage underperformance and how do they have those tough conversations and get positive outcomes for all concerned?

Key content

You will gain knowledge and skills in:

• what it means to be a manager

• how to manage your own time and priorities

• how to communicate expectations in a way that gets results

• how to best use your performance management system

• how to coach, develop and support others

• how to give feedback in a way that makes a difference

• how to have the tough conversations if we need to




Supervision Skills 10 May

1 November 2 days $590 (+GST)

Objectives

Understand the four basic supervision strategies. Identify the benefits and limitations of each approach. Choose the right supervision strategy at the right time. Move from one approach to another to keep control of a situation. Know what to do if none of the strategies work!

Key content

The session will cover a range of areas including:

• what is a supervisor or manager

• what motivates people

• situational leadership model – the rationale

• evaluating employee performance

• what is your preferred supervision style

• giving feedback and coaching people. This intensive course provides a system for confidently managing all staff.




Employee Selection: the merit principle in practice 2012 dates yet to be

scheduled 1 day TBA

Objectives

To provide managers and team leaders with skills and practical tips to effectively participate in the selection of new team members.

Key content

The workshop explores the roles and responsibilities of the selection panel member including:

• working with merit

• reviewing the statement of duties

• effective short listing

• question design

• interview techniques

• worthwhile referee reports

• elements of a good selection

• post interview counselling. While this workshop references State Service procedures, the similarities in recruitment practices across other jurisdictions ensure that it offers lots of useful and practical information to Commonwealth and local government managers and supervisors…and anyone who is interested in selecting for success!




Developing Effective Teams Scheduled on demand 1 day TBA

Objectives

Assess the roles played by individual team members. Learn the eight attributes needed by a very successful team and apply the powerful “blended style” of leadership.

Key content

The workshop focuses on areas such as:

• flexible approaches to leadership to meet the changing needs of your team

• what every winning team needs from its leader

• determining preferred team behaviours and roles to improve team effectiveness

• the social and technical characteristics of team development phases

• effective team building – plan, test, check and execute cycle

• models for giving and receiving constructive feedback

• personal action planning for team development. This course will help managers and supervisors enthuse and motivate teams!




Bullying and Harassment Prevention

8 March

16 August

15 November

½ day $285 (+GST)

Objectives

Employers have a responsibility to provide a workplace free from bullying and harassment. As a manager, supervisor or workplace union delegate you have a key role to play. This workshop will provide you with ideas and strategies for preventing bullying and harassment; together with the confidence to deal effectively with issues should they arise.

Key content

The training will provide you with knowledge and skills to:

• identify relevant legislation

• define and clearly understand terms and concepts related to bullying, harassment and discrimination

• appreciate the costs to individuals and organisations resulting from poorly managed issues

• be aware of and understand the roles and responsibilities of a manager or supervisor in relation to harassment, bullying and discrimination to ensure everyone understands their responsibility for developing a strong workplace culture around acceptable behaviour

• apply relevant policies and procedures

• have increased confidence to deal effectively with bullying and harassment

• develop strategies and an action plan for dealing with bullying and harassment.


Calendar January – December 2012


Management Essentials 2012 – Registration form

Please indicate the course/s you wish to register for (��).

Fax the completed form to The Training Consortium – 6233 6600 or email to [email protected]

Mastering Time Management 7 March 27 September

� �

$475 (+GST)

Making Innovation Work in the Public Sector 1 June � $325 (+GST)

Conflict Resolution for Managers and Supervisors 9 May 16 August

� �

$475 (+GST)

Workplace Mediation Skills for Managers and Supervisors 10 October � $475 (+GST)

Financial Literacy for the State Sector Various � Various

Code of Conduct Scheduled on demand � TBA

OH&S Awareness for Managers and Supervisors

26 April 10 July (L’ton) 6 September 31 October

� � � �

$485 (+GST)

Managing People and Performance 7 March 27 June

� �

$650 (+GST)

Supervision Skills 10 May 1 November

� TBA

Employee Selection: the merit principle in practice 2012 dates yet to be scheduled

� TBA

Developing Effective Teams Scheduled on demand � TBA

Bullying and Harassment Prevention 8 March 16 August 15 November

� � �

$285 (+GST)

INVOICE

Booking confirmation:

TTC will email you a booking confirmation advice within three working days of receiving your registration form. Please phone TTC on 6232 7511 if you do not receive this email confirmation.

Our standard invoicing arrangements are:

1. TTC will invoice you after the event has been run. Please note our cancellation policy below. 2. The invoice will contain full details of our payment options, including payment by credit card.

First Name: Last name:

Position title:

Organisation:

Work address:

Email:

Telephone: Mobile:

Special Requirements: (wheelchair access, dietary, etc)

For attention: As above or Name:


Calendar January – December 2012


TTC Cancellation Policy

• Notification of cancellation must be received in writing (email acceptable).

• Cancellations received less than five working days prior to the event will attract the full fee.

• Non-attendance due to illness will attract the full fee. However, participants may attend a later program

• Participants may be substituted at any time

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