Management By Strengths - Improving Communication and Teamwork with Employees and Customers
-
Upload
kpadealerwebinars -
Category
Automotive
-
view
64 -
download
0
Transcript of Management By Strengths - Improving Communication and Teamwork with Employees and Customers
![Page 1: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/1.jpg)
Management By Strengths -Improving Communication and Teamwork with Employees and Customers
Helping you better understand people's differing communication and decision making styles.
Mike Postlewait
Owner, MBS, Inc.
![Page 2: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/2.jpg)
Moderator
Rebecca Ward
Marketing Content
Specialist
(303) 219-7802
![Page 4: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/4.jpg)
Questions
If you have questions during
the presentation, please
submit them using the
“Questions” feature
Questions will be answered
at the end of the webinar
![Page 5: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/5.jpg)
MANAGEMENT BY
STRENGTHS
![Page 6: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/6.jpg)
LEADERSHIP
How do you know if you are a good leader?
Look over your shoulder….
If you happen to see someone…
Perhaps you are a leader…
People follow leaders.
Why would someone follow you?
![Page 7: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/7.jpg)
All 4 temperament traits are strengths
and should be considered
“good.”
Our challenge is to recognize and
appeal to the other person’s
temperament.
Four temperament Traits
D
E
P
S
![Page 8: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/8.jpg)
Provide an environment where
people get more done and have
more fun.
Improve teamwork.
Understand important differences
in communication styles.
Understanding temperament helps
![Page 9: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/9.jpg)
You’ll understand how people
listen to you.
You’ll discover how to get people
to agree with you .
Help you resolve interpersonal
conflicts.
Understanding temperament helps
![Page 10: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/10.jpg)
OR
Equipment People
WHY?
WHICH DO YOU FIND EASIER TO WORK WITH?
![Page 11: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/11.jpg)
WOULD YOU PURCHASE
EQUIPMENT WITHOUT
KNOWING THE SPECIFICATIONS?
What size hard drive does
it have?
How much RAM?
Does it have preloaded
software?
Does it come with DVD
and/or CDRW?
What other “bells and
whistles” does it have?
![Page 12: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/12.jpg)
A PROFILE REPORT IS LIKE THE
SPECIFICATION STICKER ON THE
WINDOW OF A NEW CAR.
The sticker doesn’t tell us
• Mechanical history
of the car
• Quality of the parts
• Resale value in 3 yrs
• CSI of the Service Dept.
![Page 13: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/13.jpg)
Temperament
Experience
Integrity
Intelligence
Race
Education
Religion
etc...
Who You Are ...
![Page 14: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/14.jpg)
DYNAMETRICS
NEW in interpersonal application
AGED in relationship concepts
The Statistical Measurement of
Temperament Traits
![Page 15: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/15.jpg)
HIPPOCRATES
Choleric
Sanguine
Phlegmatic
Melancholy
Directness
Extroversion
Pace
Structure
![Page 16: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/16.jpg)
The 4 Temperament Traits
Directness
Extroversion
Pace
Structure
![Page 17: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/17.jpg)
The 4 Temperament Traits
Why Red ?
Directness-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
![Page 18: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/18.jpg)
“D”RESULTS - CONTROL
![Page 19: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/19.jpg)
Directness - Above The Line
Results-oriented
Self-confident
Decisive
Hard-driving
Candid
Confident
Self-made
“Big Picture”
Tellers
Analytical
Authoritative
Outspoken
Direct
Accountable
Problem Solvers
Adventurous
![Page 20: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/20.jpg)
Directness - Above The Line
Results-oriented
Self-confident
Decisive
Hard-driving
Candid
Confident
Self-made
“Big Picture”
Tellers
Analytical
Authoritative
Outspoken
Direct
Accountable
Problem Solvers
Adventurous
Some people may take this candor as criticism.
Defensiveness always results
when people feel criticized.
![Page 21: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/21.jpg)
Directness - Above The Line
Results-oriented
Self-confident
Decisive
Hard-driving
Candid
Confident
Self-made
“Big Picture”
Tellers
Analytical
Authoritative
Outspoken
Direct
Accountable
Problem Solvers
Adventurous
![Page 22: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/22.jpg)
![Page 23: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/23.jpg)
The 4 Temperament Traits
Why Red ?
Directness
Why Green ?
Extroversion
-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
-- Like a traffic light … they are on GO
-- Symbol is an open symbol
![Page 24: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/24.jpg)
“E”PEOPLE - TEAMWORK
![Page 25: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/25.jpg)
Focus on people
Out-going
Friendly
Pleasant
Eclectic
Empathetic
Persuasive
“Blue Sky”
Cheerful
Talkative
Enthusiastic
Team oriented
Diplomatic
Intuitive
Optimistic
Extroversion - Above The Line
![Page 26: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/26.jpg)
Focus on people
Out-going
Friendly
Pleasant
Eclectic
Empathetic
Persuasive
“Blue Sky”
Cheerful
Talkative
Enthusiastic
Team oriented
Diplomatic
Intuitive
Optimistic
Extroversion - Above The Line
Brainstorming is how “High E’s” make decisions,
generate new ideas and solve problems
![Page 27: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/27.jpg)
Focus on people
Out-going
Friendly
Pleasant
Eclectic
Empathetic
Persuasive
“Blue Sky”
Cheerful
Talkative
Enthusiastic
Team oriented
Diplomatic
Intuitive
Optimistic
Extroversion - Above The Line
![Page 28: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/28.jpg)
![Page 29: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/29.jpg)
The 4 Temperament Traits
Why Red ?
Directness
Why Green ?
Extroversion
Why Blue ?
Pace
-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
-- Like a traffic light … they are on GO
-- Symbol is an open symbol
-- Color of the ocean or sky … Calm
-- Symbol is a long fuse
![Page 30: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/30.jpg)
“P”Timing - Harmony
Cooperation
![Page 31: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/31.jpg)
Pace - Above The Line
o Steady
o Easy-going
o Relaxed
o Cooperative
o Patient
o Good memory
o Timing
o Long fuse
o Persistent
o Reliable
o Harmonious
o Dependable
o Friendly
o Good listener
![Page 32: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/32.jpg)
Pace - Above The Line
o Steady
o Easy-going
o Relaxed
o Cooperative
o Patient
o Good memory
o Timing
o Long fuse
o Persistent
o Reliable
o Harmonious
o Dependable
o Friendly
o Good listener
They do not like to be rushed at the last minute.
![Page 33: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/33.jpg)
You need it WHEN?
When working with the Paced person we need to get
agreement as to when.
FridayThursdayWednesdayTuesdayMonday
X !
![Page 34: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/34.jpg)
Pace - Above The Line
o Steady
o Easy-going
o Relaxed
o Cooperative
o Patient
o Good memory
o Timing
o Long fuse
o Persistent
o Reliable
o Harmonious
o Dependable
o Friendly
o Good listener
![Page 35: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/35.jpg)
![Page 36: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/36.jpg)
The 4 Temperament Traits
Why Red ?
Directness
Why Green ?
Extroversion
Why Blue ?
Pace
Why Yellow ?
Structure
-- Like a stop sign … Bold to get your attention
-- Symbol is a gavel
-- Like a traffic light … they are on GO
-- Symbol is an open symbol
-- Color of the ocean or sky … Calm
-- Symbol is a long fuse
-- Blinking yellow light or NASCAR flag … Caution
-- Symbol is a circle
![Page 37: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/37.jpg)
“S”TO BE RIGHT
TO DO RIGHT
![Page 38: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/38.jpg)
Meticulous
Careful
Accurate
Precise
Thorough
Itemizes
Loyal
Detail-oriented
Conscientious
Organized
Quality-oriented
Systems-oriented
Structure - Above The Line
![Page 39: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/39.jpg)
Meticulous
Careful
Accurate
Precise
Thorough
Itemizes
Loyal
Detail-oriented
Conscientious
Organized
Quality-oriented
Systems-oriented
Structure - Above The Line
They like to have all the facts before making
decisions. They appreciate knowing the rules and
expectations from the beginning.
![Page 40: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/40.jpg)
Meticulous
Careful
Accurate
Precise
Thorough
Itemizes
Loyal
Detail-oriented
Conscientious
Organized
Quality-oriented
Systems-oriented
Structure - Above The Line
![Page 41: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/41.jpg)
![Page 42: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/42.jpg)
The MBS Survey
![Page 43: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/43.jpg)
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
![Page 44: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/44.jpg)
Profile Report
Self Adjustment Role
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
D
![Page 45: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/45.jpg)
Profile Report
Self Adjustment Role
D
D
D
E
E
P
P
P
S
S
SL
C
360
Date: ______
E
![Page 46: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/46.jpg)
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
Wants results (+ D)
Through people (+ E)
Quickly (- P)
Any way s/he can get it (- S)
![Page 47: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/47.jpg)
D
E
P
S
L
“L” above the line indicates
a “fact-oriented” approach to
decision making.
“L” below the line indicates a
“feeling-oriented” approach
to decision making.
Profile Report - “Logic” Indicator
L
![Page 48: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/48.jpg)
The “Self” grid indicates the way you really are.
The “Adjustment” grid indicates the temperament adjustments
you make to achieve goals.
SELF ADJUSTMENT ROLE
D
E
P
S
LD E
P
S
DE
PS
360
C
Profile Report - Self, Adjustment & Role
6 weeks ago
![Page 49: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/49.jpg)
The “Self” grid indicates the way you really are.
The “Adjustment” grid indicates the temperament adjustments
you make to achieve goals.
SELF ADJUSTMENT ROLE
D
E
P
S
LD E
P
S
DE
PS
360
C
Profile Report - Self, Adjustment & Role
6 weeks ago
D going up: asserting
yourself more
D going down: delegating
control/decisions
E going up: more talkative
outgoing & persuasive
E going down: less out-
going perhaps working
alone
P going up: more patient,
“hanging in there”
P going down: more urgent,
having to hurry more
S going up: paying more
attention to details, making
sure things were done right
S going down: more flexible
more independent
![Page 50: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/50.jpg)
ADJUSTMENT
D E
P
S
CComfortable If your “C” is in the
“comfort zone”, you felt comfortable that your goals would be achieved.
Profile Report - “C” Level
![Page 51: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/51.jpg)
ADJUSTMENT
D E
P
S
C Concern If your “C” is below the
“comfort zone,” you felt concern that your goals would not be achieved.
Profile Report - “C” Level
![Page 52: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/52.jpg)
ADJUSTMENT
D E
P
S
C Concern Concern causes energy to
burn faster than normal.
Profile Report - “C” Level
![Page 53: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/53.jpg)
ADJUSTMENT
D E
P
SC
Profile Report - “C” Level
Critical
If your “C” is above the “comfort zone”, you were self-critical … hard on yourself
![Page 54: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/54.jpg)
ADJUSTMENT
D E
P
S
C
Comfortable If your “C” is in the “comfort zone”, you felt comfortable that your goals would be achieved.
Concern If your “C” is below the
“comfort zone,” you felt concern that your goals would not be achieved.
Profile Report - “C” Level
Critical
If your “C” is above the “comfort zone”, you were self-critical … hard on yourself
![Page 55: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/55.jpg)
The “Self” grid indicates the way you really are.
The “Adjustment” grid indicates the temperament adjustments
you make to achieve goals.
The “Role” grid indicates the manner in which you come across
to others.
SELF ADJUSTMENT ROLE
D
E
P
S
L D E
P
S
DE
PS
360
C
Profile Report - Self, Adjustment & Role
![Page 56: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/56.jpg)
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
A + B = C
![Page 57: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/57.jpg)
Your Energy Level is a reflection
of your physical and mental
energy.
You have more energy available
when you are comfortable.
Your Energy Level tends to
remain the same from birth to
death.ROLE
DE
P
S
360
Profile Report - Energy Level
![Page 58: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/58.jpg)
Profile Report
Self Adjustment Role
D
D
DE
E
E
P
P
P
S
S
SL
C
360
Date: ______
![Page 59: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/59.jpg)
3 Free MBS Profile Reports
Complete the
MBS Survey at
www.strengths.com
Account # : 2920
Password : KPA2015
![Page 60: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/60.jpg)
![Page 61: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/61.jpg)
![Page 63: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/63.jpg)
![Page 64: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/64.jpg)
![Page 65: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/65.jpg)
![Page 66: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/66.jpg)
A Tool to Help Improve Relationships
Online Profile Viewer
www.strengths.com
© 2015 MBS, Inc.
![Page 67: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/67.jpg)
NASCAR CAMPIONSHIPS
HBO Series
24/7 Jimmie Johnson:
Race to Daytonahttp://strengths.s3.amazonaws.com/MilkandCookies3/MilkandCookies3.html
DRIVER CREW CHIEF
![Page 68: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/68.jpg)
Create your MBS Profile Report
using account # 2920 with
password KPA2015.
Create 2 additional free reports for
colleagues. Family reports are free.
MBS will email you your “client
access” password to utilize your
Online Profile Viewer.
www.strengths.com
![Page 69: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/69.jpg)
Questions and Answers
![Page 70: Management By Strengths - Improving Communication and Teamwork with Employees and Customers](https://reader030.fdocuments.us/reader030/viewer/2022032617/55aa19ca1a28ab4c248b48c4/html5/thumbnails/70.jpg)
Contact Information
The recorded webinar and presentation slides
will be emailed to you today including your
local representative’s contact information.