Management and Change Management: An Uneasy Partnership · Undaunted Coaching and Consulting© The...
Transcript of Management and Change Management: An Uneasy Partnership · Undaunted Coaching and Consulting© The...
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Undaunted Coaching and Consulting©
Project Management and Change Management:An Uneasy Partnership
Undaunted Coaching and ConsultingMichael L. Gordon, President
November, 2015
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Undaunted Coaching and Consulting© 2
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Undaunted Coaching and Consulting©
Balancing the Triangle
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Undaunted Coaching and Consulting©
The two faces of change management
Engineer Psychologist
Focus Processes, systems, structure People
Business practices BPR, TQM, ISO 9000, Quality Human resources, OD
Starting point Business issues or opportunities
Personal change, employee resistance (or potential for resistance)
Measure of success Business performance, financial and statistical metrics
Job satisfaction, turnover, productivity loss
Perspective on change “Shoot the stragglers, carry the wounded.”
“Help individuals make sense of what the change means to them.”
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http://www.change‐management.com/tutorial‐definition‐history.htm
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Undaunted Coaching and Consulting©
Change Mastery Begins at Home: What do you know about yourself?
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Known to Self Unknown to Self
Known to Others
Unknown to Others
OPEN BLIND
HIDDEN UNCONSCIOUS
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Undaunted Coaching and Consulting©
Who is Michael?
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Undaunted Coaching and Consulting©
The Continuum of Change
CHANGE MASTERY CHANGE MANAGEMENTDialogue‐based Analysis‐based
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Undaunted Coaching and Consulting©
Prism of Personal Experience
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Undaunted Coaching and Consulting©
Formation of Beliefs, Values, Biases
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Undaunted Coaching and Consulting©
Planning for D‐Day, 1944: An Example of Change Mastery
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Undaunted Coaching and Consulting©
The Challenger Disaster: A Change Management Void
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Undaunted Coaching and Consulting©
Change may be messy, but it’s our mess!
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Undaunted Coaching and Consulting©
Formula for Change
Q A E
Effectiveness of a change is a function of the interaction between the Quality of the technical solution and
Adoption of that solution
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Undaunted Coaching and Consulting©
A recent change – Chevron Learning Management System
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Undaunted Coaching and Consulting©
Change roadmap: Putting the puzzle together
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Undaunted Coaching and Consulting©
The Continuum of Change ‐ revisited
CHANGE MASTERY CHANGE MANAGEMENTDialogue‐based Tool‐based
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Undaunted Coaching and Consulting©
The lay of the land prior to D‐Day
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Undaunted Coaching and Consulting©
A recent change – Cisco Systems
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Undaunted Coaching and Consulting©
Change Masters are…
Present Humble Respectful Transparent Curious
Collaboration
Learning
Enlightened Self‐Interest
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Undaunted Coaching and Consulting©
Avoid assumptions based on faulty data…
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ObserveInterpret
Respond
Notice some things, ignore
others
Derive meaning based on past experience
React instinctively
From certainty to curiosity
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Undaunted Coaching and Consulting©
Communicating more effectively
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Pendulum has swung toward presenting and arguing for one’s point‐of viewShift toward exploring each other’s stories ‐ learning
Advocacy Inquiry“Here’s what I think and how I got here”
“I came to this conclusion because…”
“Here’s an example of what I mean…”
“When you say XYZ, I worry that…”
“What do you think about what I’ve said?”
“Tell me about your perspective on this”
“Why is that important to you?”
“Tell me more…”
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Undaunted Coaching and Consulting©
Improvisation techniques for change mastery
Yes, and…
Have an objective
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Undaunted Coaching and Consulting©
References for Growth as a Change Jedi
Johari Window‐ http://kevan.org/johari
Transition ‐ http://www.wmbridges.com/
Change Models / Tools‐ http://www.change‐management‐coach.com/change‐management‐
models.html Advocacy / Inquiry, Ladder of Inference
‐ https://www.solonline.org/?page=Tool_InquiryAdvocacy‐ https://www.solonline.org/?tool_ladder_of_infer
Improvisational Theatre Techniques for Org Change and Just Plain Pleasure‐ http://www.appliedimprov.com/‐ http://www.suburbanthunderimprov.com/
Undaunted Coaching and Consulting – Michael L. Gordon, President‐ https://www.linkedin.com/in/michaelgordon2
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Undaunted Coaching and Consulting©
Thank you!
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Undaunted Coaching and Consulting©
Teams – Calming the storm before it hits
GRPI model created by Richard Beckhard, 1972
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Undaunted Coaching and Consulting©
From Status Quo to Future State
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