Managed Services Community Meeting...#CC16HallwayChat #ChannelCon16 Managed Services Community...
Transcript of Managed Services Community Meeting...#CC16HallwayChat #ChannelCon16 Managed Services Community...
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#CC16HallwayChat #ChannelCon16
Managed Services Community Meeting
How to Create Raving Fans of Your Managed Services BusinessDon Crawley, CSP
Best Practice Exchange
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3#CC16HallwayChat #ChannelCon16
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CompTIA has a policy of strict compliance with federal and state anti-trust laws.
You agree to avoid discussing certain topics that could result in an unreasonable restraint of trade when participating at any CompTIA events or activities.
CompTIA Anti-Trust Policy
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Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
Member Communities & Councils
4
Industry Initiatives
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Philanthropy
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#CC16HallwayChat #ChannelCon16
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9#CC16HallwayChat #ChannelCon16
Social Media Contest
4 BEST posts
#CC16HallwayChat & #ChannelCon16
And your judge today is
Charles Love!!!
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10#CC16HallwayChat #ChannelCon16
Vice Chair of your Executive Council
• Kelly O’Bray
– Community Manager, LogicNow
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11#CC16HallwayChat #ChannelCon16
Steve Alexander, CEO, MSP-Ignite
Frank Ballatore, President, The New England Computer Group
Jason Brunt, Founder & CEO, e3 Technical Solutions
Andrew Harper, CEO, Gaeltek, LLC
Amy Hodge, Sr. Director of Community, ConnectWise
Christine Gassman, Manager of Partner Development, Datto, Inc
Charles Love, Director of Service Delivery, Untangled Solutions, LLC
Chris Wiser, MSP Channel Chief, Artisan Infrastructure
John Tippett, Vice President & General Manager, Aisle8
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12#CC16HallwayChat #ChannelCon16
Ken May - SwiftChip Lori Berry -GreatAmerica Financial Svcs
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13#CC16HallwayChat #ChannelCon16
Chair of the Executive Council
• Vince Tinnirello
– CEO, Anchor Network Solutions
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#CC16HallwayChat #ChannelCon16
Don Crawley, CSP
@DonCrawley
DonCrawley.com
See Don’s Slidesharewhich has more interaction here
Up Next….
How to Create Raving Fans of Your Managed Services Business
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Works two jobs to support
family
Caring for a parent with Alheimers
Just got $2000 car repair bill
Has spouse with mental
illness
Has child with mental illness
Spouse was just arrested
Got speeding ticket this morning
Evicted due to condo
conversion
Rejected by parents
Caring for a disabled child
Just diagnosed with cancer
Just got out of the hospital
Living in an abusive
relationship
Has child with drug addiction
Dealing with stalker Going through
a breakup
Elderly parents just moved in
with themWorks for
abusive boss
Had identity stolen
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Lose Distractions
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Don’t Finish Thoughts
or Sentences for the
Other Person
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Don’t Get Defensive
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Paraphrase What You
Just Heard
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Listen to Understand,
Not Just to Respond
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Make Good
Eye Contact
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Allow Natural Pauses
in the Conversation
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Be Honestly
Empathetic
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Keep an Open Mind
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Stop talking!
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People will forget what you said,
people will forget what you did,
but people will never forget how you
made them feel.
Dr. Maya Angelou
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44#CC16HallwayChat #ChannelCon16
Welcome & Housekeeping
Executive Council Introductions & Community Update
How to Create Raving Fans of Your Managed Services Business
Don Crawley, CSP
o Best Practice Exchange (Also being broadcast on Facebook Live)
o Social Media Contest Winners
o Closing
Agenda
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45#CC16HallwayChat #ChannelCon16
• Your group moderators have handheld mics
• The pictures & colors on the your table indicate your moderator
• Each of you have red and green cards in front you
• For a question you want to ask your peers hold up the green card
• To share an answer hold up the red card
• If you’d prefer to have your group moderator read your question, please write it on the index card
• Moderators
– Chris Wiser
– Frank Ballatore
– Steve Alexander
– Amy Hodge
– Christine Gassman
Best Practice Exchange – Rules of Engagement
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46#CC16HallwayChat #ChannelCon16
Social Media Contest Winners!!!
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47
• Join the community:
– Check the box on Interest Form
– OR don’t wait and go to CompTIA.org/managed services
• Join our LinkedIn Group: CompTIA Managed Service Providers Group
• Ways to Get Involved:
– Initiatives – Check the interest form on resources/initiatives where you‘d like to contribute
– Run for Executive Council – Nominations are open NOW
• Stay tuned for a 4 part webinar series being announced soon
What to do next…..
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Up Next
#CC16HallwayChat #ChannelCon16
3:30-5:30 Future Leaders Community Meeting• Regency Ballroom 3, Conv Ctr 2nd Flr
3:30-5:30 IT Security Community Meeting• Right here
6-7:30 Technology Vendor Fair & Reception• Great Hall, Conv Ctr 3rd Flr
Game Night Party (Presented by Future Leaders Community)
• Diplomat Ballroom 1, Conv Ctr 2nd Flr
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Thank You
#CC16HallwayChat #ChannelCon16