Managed Services

Managed Services Business TodayWhat is Managed Services

Product GuidelinesWhy deploy Managed Services?AdvantagesDeployment ModelTransition MethodologySectors / ProductsProjects Handled

Ikya Group OverviewHighlightsIndustry Associations & Media CoverageOur ServicesOur Office NetworkKey Client

Leadership Team

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Index

Business. Today.

Reduced PLC Cost Efficiency

3w w w . i k y a g l o b a l . c o m

M

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Operations

IKYA’s Managed Services Model has evolved to address the needs

of today’s business context

What is Managed Service?

Managed Services refers to the practice of using

specialized service providers for executing

specified operating tasks leading to

cost & delivery efficiencies and releasing

management bandwidth for mission critical activities.


Product Guidelines


Asset Lite + Service Right

Operations Intensive

SLA Based approach

MS

Why deploy Managed Services?

Enables enterprises to

increase touch points

with end users / markets

Achieve scale with

reduced management effort

Gain cost & delivery

efficiency

Market / End User

MANAGED SERVICES: Field Ops | Help Desk Migrations | DMS |

Sales | Customer Support | IT | etc…

Support functions –accounts / HR /

Marketing / Admin, etc.

Core activities

AdvantagesEc

on

om

ic • Fixed costs

• Predictable expenditures

• Increased Productivity

• Better ROI

• No Overtime

• Managed Growth

• Low CapEx

• Pay-As-You-Go

Op

erat

ion

al • On Demand scalability

• Quick turnaround

• Just-In-Time deployment

• 24x7 support

• Access to advanced solutions

• Single Contract

Pro

cess • Disaster

Recovery

• Business Continuity Planning

• Access to latest know-how

• Business as usual, even if employee leaves


The IKYA Managed Services

Deployment Model

Initial Assessment

Customer Requirements

Analysis SLA

OLA

ImplementationMonitoringReporting

Improvements

Phase I

Plan

Phase II

Acquire

Phase III

Transition

Phase IV

Operate

Phase V

Exceed

Planning & Acquisition

Phase

Knowledge Transfer Phase

System Understanding Phase

Guided Support Phase

Transition Phase

Steady State Process Excellence

KNOWLEDGE REPOSITORY

QUALITY MANAGEMENT

PROJECT MANAGEMENT

CLIENTS

Infrastructure SetupQuality Process Setup

Business Process Analysis

Knowledge

Transfer

Planning

Infrastructure Support

Operations

Process Understanding

Technical

Understanding

Knowledge

Reinforcement

Knowledge

Transition

Operations Management

& Service Support

Process Enhancement

& Quality Measures

Transition Methodology

Sectors - Telecom

Service fulfillmentNew service installations – Consumer & Enterprises – Fixed & Mobile operations / Sales help desk & technical support / Service add-on & amendments

Field OperationsNew service installation / Ready for service / Field inspections / Structure cabling / Maintenance of IDF, MDF, POP Rooms & Data center / Fleet Management / Tower maintenance

Service AssuranceTrouble ticket handling – Services disruptions, Tier 1, 2, 3 levels

Migration ProjectsTechnology migration, Network migration, Software / application migration

Infrastructure Tower Maintenance

POP Room / IDF / MDF

Network OperationsActivation, Maintenance & Monitoring, Data cleansing

Document ManagementDocument collection, Archiving, Indexing, Warehouse management


Services - BFSI

Document Collections

Application processing

Verifications

Document verification / Field verification

Document Management

Document collection, Archiving, Indexing, Warehouse

management

Mail management

ATM Maintenance Management

Physical Infra inspections & maintenance / ATM machine

maintenance (Non cash)


Sectors – Consumer Products

Product Launch

Visual Merchandising

Delivery & Installation

Sales Support

Post Sales Service


Sectors – E Commerce

Help Desk

Logistics / Delivery Management


Other Sectors

IT Helpdesk – Voice & non voice

System & network administration – HW & SW

There is no power in the world

that can stop an idea whose time

has come~ Victor Hugo


Projects Handled


Enterprises Sales Support

Client: Leading Telecom Operator

Project Details: Process all sales orders, validate,

activate the services

Volume Matrix: 9000 WOs pm

SLA: 24 hrs

Manpower: 9 resources

Area: Client site

S/W: BSCS, CRM, ERP, Payment gateway, CAT

(power billing application)


Enterprises Sales Support


MSTV Migration

Client: Leading Telecom Operator

Project Details: Migrate legacy set-up boxes to

MSTV decoders within 6 months

Volume Matrix: 60,000 customers

SLA: 48 hrs, 6 months


S/W: BSCS (billing system), Seibel, Payment gateway

H/W: MSTV set up boxes (Motorola)


MSTV Migration


Task 2

Client provides the schedule for delivery and

installation (48 hrs in advance)

CST (IME) –Collects and allots the appointments area wise on the

same day. Each FT is allotted for a

specific area

The supervisor will organize for the

required no of set top boxes from

Client

The FT will be given the list of

appointments on the same day

FTs will report to the Client - Field

Ops office on daily basis

Client will keep the required set top boxes at Al

Barsha office

FTs will collect the required nos of

Set top Boxes for the day from the

Client

Drivers will pick up and drop the FTs

to the allotted locations

FTs will visit the customer location

and replace the old set top box with the

new set top box & give a demo

If the customer is not available, the

same will be informed to DU for

rescheduling

The rescheduling will be done by Du, and will be

considered as a new task, the process

would re-start

Old set top boxes to be

handed over to Client

Close the Task

MIS

EWSD Nortel Migration

Client: Telecom Operator

Project Details: migrate Analog lines from ESWD

Siemens to Nortel M-SAN within 6 months

Volume Matrix: 25,000customers

SLA: 48 hrs, 6 months



EWSD Nortel Migration


TSP - Consumer

Client: du Telecom (EITC)

Project Details: Provisioning of Triple play services

(Telephone Internet, Video)

Volume Matrix: 6000 wos/pm

SLA: 48 hrs


Area: International city, Academic city, Arabian

ranches, Motor city, JLT, JVT, JVC, Mirdiff, Warqa

S/W: Seibel, Nortel, BSCS, HSPA, CAT (payment

gateway)



TSP - Consumer

TSP - Enterprises

Client: Telecom Operator

Project Details: Provisioning of new services Broadband internet professional

Business landline / fax (analog)DNS requestBusiness ISDN2 (BRI)Business trunk lineHosted Email / WebManaged LAN

Managed IPTV (stb)National IP VPN (mpls)IPLC International Leased Line servicesSuspension & resumption

Volume Matrix: 17000 services/pm

SLA: 48 hrs


S/W: Seibel, Nortel, BSCS, HSPA, CAT (payment gateway)



TSP – Enterprises

Document Management

Client: Leading Bank

Project Details: Collection, Processing, Validation, E-

archiving, Warehouse Mgnt

Volume Matrix: 300,000 documents/pm

SLA: 48 hrs


S/W: Inputaccel, Captiva, Access, EDMS VCK,

Document retrieval software



Document Management

Ikya Group

Overview


Ikya Group Overview

IKYA, founded in 2007, is India’s leading HR and Business Services

organization

Stable management team been in company since inception

IKYA is part of the Thomas Cook Group in India. Thomas Cook

Further on is part of FairFax – a 30 Billion Investment Group

Nation-wide presence with 32 offices across 22 cities covering

tier-I and tier-II cities

Diverse client base of over 1000 marquee names across business

segments spanning various industries

Nearly 55,000 associates deployed across 150 locations

Over 90 Million sq. ft. of real estate managed under our Facilities

Management business

Partner with MoRD and NSDC in Skill Development across 10

states – Training about 10,000 people per annum

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IKYA is an Associate Member at ERA. Anon-profit chamber of commerce thatrepresent Indian Executive RecruitmentConsulting Firms, and promotes recruitmentas an industry.

31

Mr. Marcel. R. Parker – Chairman, IKYA, is aBoard Member of the National HumanResource Development (NHRD) Network.He also runs mentoring programs onbehalf of the NHRD.

Ikya was IKYA was ranked as one of the ‘10Hottest Start-ups’ by Business Standard intheir May 2008 edition.

Apart form this IKYA’s Senior Managementregularly contributes their views about therecent trends in the HR and Recruitmentspace to periodicals and dailies, includingThe Economic Times, The Times of India andHindustan Times.

Industry Associations & Media

Coverage

http://www.hrdnetworkdelhi.com/

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Mr. Ajit Isaac, CEO & MD was nominated for theForbes Leadership award in October 2011 underthe category of the most Outstanding Start up.

In 2008, Ikya was spotted as one of the TenHottest Start- ups by India’s leading businessmagazine, Business Today.

In June 2011, Business Today were elated thatin their predictions story on startups, 3 yearsago, we have been profiled as a SUCCESS –excerpt follows below.

Industry Associations & Media Coverage

Contd….

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IKYA

Executive Search

Partners

General Staffing

Solutions/ Managed Services

Professional Staffing Solutions

Facilities Management

Leadership and CXO Level Hiring.

Contract Staffing, Managed Services and Outsourcing.

Middle ManagementHiring / Recruitment Process OutsourcingManaged ServicesOutplacement Services

Training youth of the nation, creating employability

Skill Development

Recruitment

Solutions/RPO

Facilities Management Services- A boutique of Soft services Offering

IT Contract Staffing, and Outsourcing.

Our Services

Managed Services

SLA based offering service offerings

`

INDORE

JODHPUR

JAMNAGAR

VIZAG

JAMMU

GOA

AURANGABAD

NAGPUR

PONDICHERRY

DIBRUGARH

MADURAI

LUDHIANA

DEHRADUN

RANCHI

ALLAHBAD

28 Offices across 22 cities

Bangalore

Ahmedabad

Bhopal

Bhubneshwar

Chandigarh

Chennai

Coimbatore

Gurgaon

Guwahati

Kochi

Lucknow

Hyderabad

Jaipur

Kolkatta

Mumbai

New Delhi

Patna

Pune

Rudrapur

Raipur

Vadodara

UAE: Dubai

Jammu

Ludhiana

Dehradun

Allahbad

Jodhpur

Dibrugarh

Ranchi

Indore

Jamnagar

Nagpur

Aurangabad

Vizag

Goa

Pondicherry

Madurai

Upcoming Offices Across 15 cities

State Location

Andhrapradesh

Nalgonda

Khammam

Adilabad

Bihar Gaya

Muzaffarpur

Gujarat

Idar

Valsad

Idar

Talod

Sabarkantha

Valsad

Haryana

Ambala

Sonepat

Yamuna Nagar

karnataka Chikbalapur

Madhya PradeshTikam Garh

Seoni

Maharashtra Gondia

Orissa Ganjam

Bargarh

Rajasthan

Hanumangarh

Nohar

Bikaner

Chaksu

Uttarakhand

NanakmattaRudrapur

Tanakpur,Champawat

Nainital

Parivarthan29 Centers

Functional Expertise :•Manpower driven business model –Identifying , sourcing , deploying , processing , managing large scale manpower.•In-depth understanding of legal , compliance , process , technology in the Human resources domain.

Distribution Reach :•Network of 23 Branches across 18 Cities ,Servicing more than 250 Clients across the country•Strong presence across all industry verticals , ability to source and deploy any HR requirement.

Technology Platforms :•Intensive application of scalable technologies to improve process efficiencies and reduce cost.•Inbuilt platforms designed to meet requirements of large users – develop applications as per clients requirements.

Management Strength :•Strong leadership team with in-depth industry knowledge .•Trained and experienced manpower across all functions – project management, operations , recruitment , payroll , finance and compliance

Financial Capabilities :•Generating positive cash flows for the past six months , positive EBIDTA for the current financial year•Good support from the investors and financial institutions – can raise capital to the tune of 4 Million USD.

Sourcing Capacity-•Strong team of 100 + recruiters , ability to source more than 1000 associates in a month•Tie ups with Educational Institutes , NGOs , training institutes , government bodies to source manpower .

Payroll Processing : Zero % Error rate on till date, 100 % accuracy on maintaining on statutory compliances – recognized by the Bangalore PF Commissioners for timely remittances of PF liability .

Our Value Proposition – Economy, Ease & Efficiency

36And Growing…

Key Client List

http://www.standardchartered.com/

http://www.hsbc.co.in/1/2/homepage

http://www.motorola.com/

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Leadership Team

Marcel R Parker - Chairman

One of the senior most HR professionals in the country with a career spanning over 38 years, an alumini of IIMAhmedabad.

Worked in several prestigious organizations like Voltas, VST Industries, Coromandel Fertilizers, The East India Hotels,Modi Xerox, Bharat Shell, SAP India and Raymond.

Marcel is a Board Member of the National Human Resource Development (NHRD) Network. He also runs mentoringprograms on behalf of the NHRD.

Ajit Isaac - MD & CEO

An industry specialist on Human Capital related issues in India with an experience of over 20 years, has beenassociated with Godrej & Boyce and Essar Group in various leadership roles.

Founder & ex-Managing Director of PeopleOne Consulting, later acquired by Adecco, one of the largest HR servicescompanies in the world. Ajit also serves as an independent director on the board of Intelligroup - a NASDAQ listed ITservices provider.

Ajit was nominated for India Forbes Leadership Awards 2011 for pioneering the enterprise under the

category of an Outstanding Start Up.

Subrata Nag - CFO

Subrata Nag has over 20 years of experience in finance across various large corporations and was previously involvedwith the finance functions at Ilantus Technologies and Mindtech India

Pradeep Mittal – MD & CEO Magna Infotech

Pradeep come with over 20 years of industry experience including 12 years in USA.

He holds a Bachelors degree in Electronics and Communications from Jawaharlal NehruTechnology University, India and a Diploma in Management Information Systems from IndianInstitute of Science, Bangalore, India.

Ramchandran Balan - Managing Director – Avon FMS

Pioneer in the Facility Management industry in the country.

Comes with a vast experience of almost 30 years. 38

Thank You

J Venkat

[email protected]


Managed Services

Business

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