1

Managed Mobility Services

2

Managed Mobility Services

IBM will support device supply logistics Project manager will track device logistics

Ensure the setup of Device enrollment program for devices ordered

IBM manages the clients MaaS360 MDM platform Support for all high-severity MDM platform and system server incidents, including escalation to

application vendor, if needed – Managed Mobility will work with Fiberlink on behalf of client if systems are down

Advise, apply and enforce required security policies for mobile devices

IBM Mobility Services utilizes your incident/problem/change management tools and processes to deliver a complete

mobility infrastructure management service

Out of Scope for SAM Level 2-3 support

Containerization support – There will be no secure container with all work apps in one secure location with password

access. Your kids can not play flappy birds without also having access to work data.

Secure browser – You can not access the company intranet or behind the firewall apps like HRIS and Expense

reports

DEP for non IBM ordered devices

3

Managed Mobility Services – Additional Services

Other Services – what else might enhance standard offering

Additional MDM capabilities to be managed (secure browser, secure container, level

2-3 helpdesk support

Alternative MDM service management (AirWatch, BlackBerry, MobileIron, Good,

Citrix)

Collaboration services on mobile devices (Microsoft, Sametime Unified Telephony,

Cisco)

Improved Wi-Fi access

Access to virtualized desktops from iPads

Mobility Consulting Services

Mobile application management platform

Order non – Apple devices (Lenovo, Motorola)

4

Managed Mobility Services – Positioning

IBM named the only IT vendor in Leaders category in the Gartner Magic Quadrant Report for Managed Mobility Services

IBM's consistent investments in its portfolio and personnel that are dedicated to enterprise mobility management services and managed mobility services allow IBM to add value to nearly every step on customer's journey to becoming a more effective mobile-centric enterprise.

Read the full report here: “Gartner Magic Quadrant for Managed Mobility Services 2014”