Managed Communications & Collaboration Microsoft®

Efficient collaboration and total concentration on your core business.

Megatrends change the world – slowly, but funda-mentally. New Work is one such megatrend. Work should be fun and fulfilling, not just a way of making ends meet. This involves not only the work itself, but also the working environment. Many companies are changing the way their work is organised and structured. Mobile and flexible collaboration is high on the wish list – and Managed Communications & Collaboration (MCC) is a way of providing it.

What is MCC?Use modern Microsoft communications and collabor­ation solutions and leave the associated management, security and availability in Swisscom’s capable hands. Obtain a tailor­made solution from the Swisscom Cloud – modular, site­independent and secure, for national and international locations. The offering is based on Microsoft® Skype for Business Server, Exchange Server and SharePoint Server. It includes the operation of the server infrastructure and Microsoft® Server applications as well as proactive monitoring and guaranteed availability. Planning, implementation and user training are provided by Swisscom.

How you benefitWith MCC

> simplify your communication across company boundaries and increase productivity thanks to a fully integrated solution;

> concentrate on your core business; > invest little and plan your costs on a clear (OPEX), flexible and scalable basis;

> benefit from simple migration and integration into the existing ICT infrastructure;

> you are always state of the art thanks to Managed Services from Swisscom;

> rely on high operational security and 24/7 support in four languages (D/F/I/E).

Together we can increase sustainabilityWith MCC Microsoft, you can collaborate wherever you are, avoiding travel, saving time and reducing your carbon footprint by over 80%.

Your benefits at a glance.

> Certification ISO 27001 / ISO 20000 > ISAE 3402 reporting > Securely connected to the customer infrastructure

> Mix and Match: functionalities and options are configured as required

> Secure Swisscom networking as an integral part of the solution (optional)

> Fixed user price every month based on individual communication and collaboration requirements

> Operation and proactive monitoring of the solution infrastructure takes place in the highly secure georedundant Swisscom data centre in Switzerland

> Optional Evergreen guarantee: migration to major software release will be performed at no extra­charge

> End­to­end SLA for the entire solution including networking > Proactive monitoring and guaranteed service availability

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MCCService

Basic functions

Skype for Business basic service

Enterprise Voice, instant messaging, presence, video, conferencing, application sharing

Exchange basic service Mailboxes (personal, team, resources), distribution lists, calendar, addresses and tasks

SharePoint basic service Central collaboration based on team sites with lists, libraries and search

Optional functions (excerpt)

Skype for Business basic service

Skype for Business communication reporting (usage statistics and reports) *

PSTN connection with IP SIP trunking (PSTN connection via IP)

Skype for Business chat and voice recording *

Exchange basic service Fax, SMS gateway with customer­specific fax cover sheet

E­mail archive (audit­proof e­mail archiving) *

E­mail TLS enforcement / mass e­mail relay / e­mail disclaimer

Exchange: digital signature or e­mail encryption

SharePoint basic service Intranet and Extranet structure

SharePoint software integration options * * Not available in the MCC shared hosted variant

Basic services

Validation Organisation of a validation workshop (checking suitability for VoIP and Unified Communications & Collaboration)

Planning Definition of user, site and customer profiles (possibly by means of an optional personas workshop)

Project management for set­up of the central infrastructure (a project manager on the customer side is expected)

Preparation of the project documentation and detailed concept (migration excluded)

Implementation Installation, configuration and start­up of the solution infrastructure

Connection of the solution to the customer’s active directory (one­way trust)

Training Training those responsible for the solution on the customer side

Operation Operation and proactive monitoring of the solution infrastructure in the highly secure, georedundant Swisscom data centre in Switzerland (hosted and shared hosted) or in the customer’s data centre (on premise)

Enter the digital future with Swisscom

Visionary companies use the possibilities of digitisation to reinvent the future. With numerous innovations, Swisscom is opening up new areas of business. We see it as our responsibility to help you maximise the benefits of digitisation.

Welcome to the country of possibilities.

You can find more information and our expert’s contact details at swisscom.ch/mccmicrosoft

Facts & Figures

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Swisscom (Switzerland) LtdEnterprise Customers, P.O. Box, CH-3050 Berne, tel. 0800 800 900, www.swisscom.ch/enterprise

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