Mam Management
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Transcript of Mam Management
IMPROVE YOUdr. IMAM MANGGALYA A
Student Executive Council BoardFaculty of Medicine G M U([email protected])
Perception
Are both of these lines the same length?
How can you verify your perception?
A Symbol is only a symbol when many people agree that is represents a certain thing. A symbol is often difficult to verify.
We see things not as they are but as we are
Jean H Michulka, Let’s Talk Business
Newsvalue-Newsworthy
Review of Steps for Language Symbols
1. Reality2. Perception3. Description4. Classification5. Interpretation6. Generalizing7. Further generalizing
An object
Create visual image
It’s a pencil
I’m ready to take notes because I have the equipment
I could use that to write with
Blue, 10cm long, 6 sides, black printing, black pointed tip, shiny metal band
The teacher likes students who are quipped and prepared
8. More Abstract
What a good student I am
9. More Abstract
What a perfect morning
Jean H Michulka, Let’s Talk Business
Stop Press !!!
50% kecerdikan adalah mengetahui dalam hal apa anda bodoh
Terry L Paulson, Humor yang Sehat di tempat kerja
Test IQ.exe
I II
III IV
Suka Menunda
Manajer
Yes ManPemalas Profesion
al
Four Quadrant
Sean Covey, 7 Habits of Highly Effective People
Untuk mengetahui nilai Satu Tahun,
Tanyakan seorang siswa yang gagal dalam ujian kenaikannya.
Untuk mengetahui nilai Satu Bulan,
Tanyakan pada Ibu yang melahirkan bayi prematur.
Untuk mengetahui nilai Satu Minggu,
Tanyakan seorang editor majalah mingguan.
Untuk mengetahui nilai Satu Hari,
Tanyakan seorang buruh harian yang punya enam anak untuk diberi makan.
Untuk mengetahui nilai Satu Jam,
Tanyakan kekasih yang sedang menantikan waktu bertemu.
Untuk mengetahui nilai Satu Menit,
Tanyakan seorang yang ketinggalan kereta.
Untuk mengetahui nilai Satu Detik,
Tanyakan seorang yang selamat dari kecelakaan.
Untuk mengetahui nilai Satu Milidetik,
Tanyakan seorang yang memenangkan medali di olimpiade.
Sean Covey, 7 Habits of Highly Effective People
How to say “No”
1. How to ruin Relationships: Agree to everything
When we fall into the habit of “yes-ing” to avoid conflict, we’re not really solving anything-we’re just trading from one problem to another.
2.You can say No and Be Nice
Patti Breitman & Connie Hatch, How to Say No Without Feeling Guilty
3. The Joy of No
You can learn to use the word “no” with skill and sensitivity.
Ultimately, saying no is a very positive thing. I’d sooner die
Not all of the important thing is always be the right thing to do
THE BASICS
Buying time I need to check it, I’ll get back to youLet me check with my partner to see if we’re free that dayI’ve got to think about that I’ll let you know
“The Policy” Sorry, I have a policy about not lending moneySorry, I cant come—its our policy to have dinner together as a family every Friday night
Prevention “Don’t be in the wrong place at the wrong time”Withholding information is a classic preventive tactic
“I Have Plans”: A New Definition
A night alone at home to take bubble bath and read books is a planSpend Sunday with your pet or watching video with your friends, that’s a planTreat them like important dates—because they are
Face-saving excuses
Help to say no—not lie your way out of doing things you don’t want to do
Patti Breitman & Connie Hatch, How to Say No Without Feeling Guilty
Kita semua harus menjadi orang yang toleran, saya termasuk orang yang paling suka mentoleransi kemalasan diri sendiri
Why do we need improvement?
“The only certainty is change” is truer than ever before. Globalization, information superhighway, total quality management, empowerment, reengineering, learning organization, and diversity are indicative of the challenges. How to effectively manage human resources has become the key challenge not only to compete, but to survive.
“The best way to learn a language is to use it”
Fred Luthans, Organizational BehaviorFred Luthans, Organizational BehaviorYou don’t win the silver, you lose the gold
A
BIRD
IN THE
THE BUSH
FIRST IMPRESSION
These studies demonstrated a primacy effect in impression formation
Order B: Envious-stubborn-critical-impulsive-industrious-intelligent
Order A: Intelligent-industrious-impulsive-critical-stubborn-evious
Asch, S. E. Forming Impressions of personality. Journal of Abnormal and Social Psychology. 1946. 41, 258-290
Tidak ada kesempatan kedua untuk menunjukkan kesan pertama (Head & Shoulders)
MANAGING POSSIBILITIES
“One cent” comes first
Head comes first
Both came first
Eaten by the birds
Science proves that tossed pennies come up heads 25 %
of the time
Darrel Huff, How to Lie with StatisticsIf the fact doesn’t fit the theory, change the fact
NEWSvalue-NEWSworthyMeliput tokoh- bukan sekedar pejabat, tapi siapa saja yang famous maupun
notorius
Media suka yang Eksklusif, Dramatik- tentu menarik ketika Anda mengadakan kegiatan dengan
pendanaan dari penjualan pakaian bekas atau jimpitan beras.
- saat mengunjungi ODHA, rangkul dia!
Media suka konflik, kontroversi- Mau publikasi karena pengurusnya konflik?- Atau, diliput pers karena melakukan kegiatan kontroversial: orasi dengan fashion show miniskirt. - Tertangkap dugem di diskotek!- Menjadi penengah, mediator, fasilitator, pemberi solusi atau sekedar komentator.
Erwan Widyarto, Membuat Rilis Berita
0
5
10
15
20
25
30
35
40
45
50
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
20
21
22
23
24
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
Rolls up! Rolls stable!
Darrel Huff, How to Lie with Statistics
White Lies
IncorrectImproper
Creativity
Dorothy U Seyler, Read Reason Write, Random House: New York, 1984.
Creativity is knowledge of knowing how to hide your source
Read reason Write Colombus discover
America
COMMUNICATION
Who - says what - in which channel – to whom – with what effect
SENSE
82%
11%
4% 2% 1%
See Hear Smell Touch Taste
Trustco, Komuikasi Efektif
Alzheimer Test
The False Logic Explanation of Many Issues
Consist in the Repetition on Postural of
Action Fearless in Count of Numbers in
Order to Build a Progress on Area Revival
For Feathers
Distance of information
Presiden kepada wakil: “Besok kira-kira pukul 21.00, Komet Halley akan terlihat di daerah ini, suatu peristiwa yang hanya terjadi tiap 75 tahun. Kumpulkan semua karyawan di tempat parkir dan saya akan menerangkan kejadian yang langka ini pada mereka. Jika hujan, kita tidak aka bisa melihat apa-apa, maka berkumpullah di kafetaria dan saya akan memperihatkan film-film tentang hal itu. ”
“Atas perintah eksekutif dari presiden, besok pukul 9 pagi Komet Halley yang hebat itu akan mucul di kafetaria. Jika hujan di tempat parkir, presiden akan memberikan perintah, sesuatu yang hanya terjadi sekali tiap 75 tahun.”
Terry L Paulson, Humor yang Sehat di tempat kerja
If you don’t want to be misunderstood by anyone,
don’t do anything
I’m OK, and you?
OK
Optimistically I hope it works out for both of us
Empathetically I can understand how you feel, and I’ll consider this
Confidently All right, lets try it your way
Gracefully I guess I’m wrong
Caringly I want to do whatever I can to help
Not
OK
Aggressively Why don’t you be quite before I kick you to Mancasan?
Disparagingly Why can’t you ever get anything right?
Authoritatively I’m the expert, so do as I say
Apathetically I really don’t care what you do
Dogmatically This is the way we have always done it, so don’t you dare change it
Loftily I really don’t have time for chit-chat
Critically Can’t you do it any better than that?
Defensively It’s not my fault that this is incorrect
Cynically She got the job because her father is the boss
Pessimistically I’ll never get her
Reluctantly I’ll do it if you think I shouldClaude Steiner, Scripts People Live
Intimate Zone
Social Zone
Public Zone
Personal Zone
Zone
15 - 46 cm
46 cm - 1,2 m
1,2 – 3,6 m
> 3,6 m
Allan Pease, Bahasa Tubuh
Gestures: Important FeaturesMenyentuh hidung Menutupi mulut
Menggosok mata Memegang dagu: evaluatif
Menggosok telinga Memegang jam tangan: kegugupan
Menggaruk leher: kekesalan Lengan dilipat: tegas
Menarik leher baju Penghalang dengan aksesoris
Lengan sebagai penghalang Kaki dilipat: defensif/ tertutup
Berjabat tangan “Mirror image”
Mengulum: mengulur waktu Mengendalikan tatapan
Menutup mata Posisi kepala
Allan Pease, Bahasa Tubuh
“Saya tidak pernah berbohong, dan saya tidak akan mengulanginya lagi”
ORGANIZING ORGAN
#1—Main Topic & Subordinates
#2—Eye Contact
#3—Improving Visual Tools
#4—Improving Preface
1. Anekdot2. Humor (ringkas, klimaks, jeda, unggulan)
3. Pertanyaan retoris4. Pernyataan yang menimbulkan syok
#5—Improving Conclusion
Steve Mandel, Presentasi yang Efektif
And Remember
When you try to avoid mistakes, it would be the biggest mistakes of all
You try, and then failed..Lesson is, never try
50 % of all people are optimistic50 % of all people are pessimistic
Example
1. Ada tiga peraturan untuk menciptakan humor, tetapi sayangnya tak seorangpun tahu apa peraturan-peraturan itu—Laurence Peter
2. Saya tidak bisa bermuka dua. Jikalau saya mempunyai dua muka, saya tidak akan memakai yang ini—Abraham Lincoln
3. Mungkin saya tidak bisa menyanyi, tetapi yang jelas saya tidak bisa menari
4. Untuk membuat mereka mendengarkan, buatlah mereka tertawa—Allen Klein
5. Siapa saja yang mengatakan sesuatu tidak bisa dilakukan, sebaiknya jangan mengganggu orang yang sedang melakukannya
Terry L Paulson, Humor yang Sehat di tempat kerja
أريغطاغزيماسو
• Allan Pease, Bahasa Tubuh.• Brian Hunt [et al], The Japanese Advantage?: Competitive It’s Strategies Past, Present & Future,
Butterworth-Heinemann Ltd: Oxford, 1995.• C Northcote Parkinson [et al], Seni Mempraktekkan Manajemen, Pustaka Binaman Pressindo: Jakarta,
1986.• Darrel Huff, How to Lie with Statistics, WW Norton & Company: New York, 1993.• Dorothy U Seyler, Read Reason Write, Random House: New York, 1984.• Fred Luthans, Organizational Behavior, McGraw-Hill: New York, 1995.• Herbert E Meyer [et al], How to Write, Storm King Press: Washington DC, 1986.• Herb Cohen, Negotiation.• Jean H Michulka, Let’s Talk Bussiness, South-Western Publishing: Ohio, 1983.• John Horgan, The End of Science: Facing the Limits of Knowledge in the Twilight of the Scientific Age,
Broadway Books: New York, 1997.• Larry King Jr., Communication.• Lynn Quitman Troyka, Simon & Schuster Handbook for Writers, Prentice-Hall: Rio de Janeiro, 1987.• Sean Covey, 7 Kebiasaan Remaja yang Sangat Efektif, Binarupa Aksara: Jakarta, 2001.• Steve Mandel, Presentasi yang Efektif: Pedoman Praktis untuk Berbicara lebih Baik, Binarupa Aksara:
Jakarta, 1991.• Terry L Paulson, Humor yang Sehat di Tempat Kerja: Tanggapilah Pekerjaan Anda Secara Serius dan Diri Anda Secara Santai, Binarupa Aksara: Jakarta, 1991.