Making your CMDB social
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Transcript of Making your CMDB social
Making your CMDB social
Michel RegueiroSolution Consulting DirectorAspediens
Chris DancyDirector of Entreprise Apophenia
ServiceNow
Agenda• Your Home Cloud• Social Tools for IT• ServiceNow #SocialIT• Your CMDB: from Monolithic to Live!• Social CMDB concepts• SocialIT in the future
Aspediens• European Partner of ServiceNow since 2007• 100% dedicated to ServiceNow• Offices in Paris, Geneva, Zurich• 25 ITIL certified professionals dedicated to ServiceNow• 34 customers, including international companies• 60+ implementations to date• Top EMEA Partner 2011 award• Authorized Training Partner
DESIGNSOLUTION DESIGN SERVICES
OPERATIONSOUT-TASKING SERVICES
TRANSITIONIMPLEMENTATION SERVICES
CONTINUAL IMPROVEMENT
“NEXT PHASE” SERVICESBUSINESS PROCESS AUTOMATION
STRATEGYSALES AND PRE-SALES SERVICES
TRAINING ACADEMY
PLATFORM AS A SERVICE
COMPUTERS SMART PHONES ROUTERS TELEVISIONS NETWORKS STORAGE
Your Home Cloud
Social tools for IT• Why Social Media?
@twailgum: Twitter users/skeptics always ask me why I use it. To me, value is in 3 L's: ability to Listen, Link and Learn.
Social tools for IT• Salesforce Chatter• Yammer• Twitter• Get Satisfaction, User Voice• Facebook• Community.service-now.com• Basecamp• …
https://aspediens.basecamphq.com
But also!• ServiceNow Knowledge Base!• ServiceNow Chat!• ServiceNow Live Feed!
Why ServiceNow SocialIT?• @PaulHardyUK: 5 reasons to use #servicenow
#livefeed: own the process, control access, auditable content, apply security & support #socialmedia
Knowledge Base• Was this helpful?• Rate• Feedback• Most recent tasks
ITIL Configuration ManagementThe Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI.
Configuration Manager Daily Questions
• How many CIs in my organization?• When did this CI’s attributes changed?• What are the planned changes?• Planned/unplanned outages on my CIs?• How many critical incidents on my CIs?
Monolithic CMDB
How can ServiceNow Live help?
From Monolithic CMDB (Configuration Management Data Base)…
… to CMLF (Configuration Management Live Feed)
How to define your CMLF approach?
Some examples
• Dedicated Live feeds for critical business services where critical incidents could be posted• Live feed by CI Class to display:
– new tasks on these CIs (incidents, problems, planned changes)– Outages (planned, unplanned, degradation)– Changes in the CI relations– and so on
But also..
• New license linked to CI• Contract linked to CI no longer valid• Event Management in Live?• Ability to subscribe to your own feed?
Approach to define your CMLF
Monolithic (Static)
Live (Dynamic)
Irrelevant Relevant
Questions?
Thank You
@servicesphere@michelgva
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