Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality...
Transcript of Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality...
![Page 1: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/1.jpg)
Making the Connected Home a realityJames MonighanHead of Products, Connected Homes
@JamesMonighan
![Page 2: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/2.jpg)
Slide 2
• Introduction to British Gas and Connected Homes
• The Customer and market reality
• Our solutions and capabilities
• Results.......so far
• The future vision
![Page 3: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/3.jpg)
Slide 3
British Gas has a very long history
• 30k UK employees• 15k Engineers• FTSE 100
• 15m energy accounts• 8m home services contracts• 70% of UK’s Gas storage capacity
1813 1948
1986
![Page 4: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/4.jpg)
Slide 4
Connected Homes is the newest addition to the“family”
![Page 5: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/5.jpg)
Slide 5
ValueFor Customers
For British Gas
For Connected Homes
Our headline objective is very simple
![Page 6: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/6.jpg)
Slide 6
We operate using “LEAN start up” principles
“A start up which combines fast, iterative development methodologies with customerdevelopment principals” - Eric Ries
1 Entrepreneurs are everywhere 2 Entrepreneurship is management
3 Validated learning 4 Innovation accounting
5 Build, measure and learn
Code Faster• Unit tests• Usability tests• Continuous integration• Refactoring• Just in time scalability
Measure Faster• Split or A/B tests• Continuous deployment• Cohort analysis
Learn Faster• Split tests• Customer interviews• Customer development• Smoke tests
![Page 7: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/7.jpg)
Slide 7
We start with a hypothesis
![Page 8: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/8.jpg)
Slide 8
Building a Minimum Viable Product (MVP)
![Page 9: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/9.jpg)
Slide 9
Traditionally customer engagement has been low
![Page 10: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/10.jpg)
Slide 10
The environment is challenging
![Page 11: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/11.jpg)
Slide 11
The industry is now changing with the UK roll out ofsmart meters - British Gas at the forefront
![Page 12: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/12.jpg)
Slide 12
The early smart meter roll out was supported by ourenergy insights product –transparency and visibility
![Page 13: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/13.jpg)
Slide 13
We have now brought all of the energy insightscapability in house – technical and data science
![Page 14: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/14.jpg)
Slide 14
Our in-house Data Science team turn ideas into value
![Page 15: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/15.jpg)
Slide 15
Taking data from smart meters and other sourcesand putting it at the heart of our products
![Page 16: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/16.jpg)
Slide 16
![Page 17: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/17.jpg)
Slide 17
![Page 18: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/18.jpg)
Slide 18
Helping customers understand their home energyconsumption at a glance
![Page 19: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/19.jpg)
Slide 19
Compare energy usage for similar homes - day, week,month and year
![Page 20: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/20.jpg)
Slide 20
Understand where they are spending most money
![Page 21: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/21.jpg)
Slide 21
Plus personalised and generic tips
![Page 22: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/22.jpg)
Slide 22
Our latest addition: an App. offering near “real time”visibility
![Page 23: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/23.jpg)
Slide 23
We are ‘joining up the dots’ for customers
Tariff andBill
Smartmeter
Hive ActiveHeating
ConnectedBoiler
Connected Homes
![Page 24: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/24.jpg)
Slide 24
Customers love the products
@ 600k+ customers benefitting from our energy insights products
@150k+ customers on Hive
Successful trials for Connected Boilers
Attracting “new to British Gas” Customers
Increasing customer engagement
Changing perception of British Gas (NPS)
Hive customers have higher propensity to buy other British Gas products
Delivering real value
![Page 25: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/25.jpg)
Slide 25
Transforming the customer relationship – andBritish Gas
SmartPropositions
New technologiesand Smart grid
Control &transparency
Accurate bills Customer trust
![Page 26: Making the Connected Home a reality - Action Week Lisbon · Making the Connected Home a reality James Monighan Head of Products, Connected Homes @JamesMonighan. ... Building a Minimum](https://reader033.fdocuments.us/reader033/viewer/2022053006/5f099e117e708231d427b15e/html5/thumbnails/26.jpg)
Slide 26
Making the Connected Home a reality
@JamesMonighan
Thanks you
Questions?