Making the Case for Online Benefits Enrollmenta - Aug 2010
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Transcript of Making the Case for Online Benefits Enrollmenta - Aug 2010
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Making the Case for Online
Benefits EnrollmentEmpowering Employees – Improving Operations
Al BurroughsMichael DeNezzo
August, 2010
Empowering-Connecting-Integrating
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Agenda• Business Drivers • Self-Service Today• Online Benefits Enrollment
Characteristics• Online Benefits Enrollment ROI• Getting Started • Q & A
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LBi Software Overview• Headquartered in Woodbury, Long Island• 20 years Human Capital Management Focus• Experience with Packaged Software Solutions
– PeopleSoft– Oracle
• Team culture – average tenure is 10 years• Platform independent and process oriented
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Current Business DriversCurrent Business Directions• Navigate current economy
– Still a recession?– Turning around?
• Prepare for economic turn around
• Reduce costs • Retain key talent
“Employers are still
struggling to find that
magic formula for controlling
costs”- Deloitte’s Benefits Reward Survey 2008
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Benefit Administration Trends
All statistics from Deloitte study: 2008 Top Five Total Rewards Priorities Survey
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Technology & Business Challenges
Source: “Unum - HR Trends and Challenges 2007”
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Self Service Today• Used to be nice-to-have• Today it is required
– Banking– Shopping – Research
• For Customers & Employees• Advantages
– Convenient– Self-paced– Multiple searchable knowledgebases
• Information at your fingertips
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Common Self Service Apps• Typical Self Service Solutions
– Compensation/Payroll– Attendance/Vacation Scheduling – Help Desk – Development and Career Opportunities– Benefits Enrollment
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Online Benefit Enrollment Advantages
• Greater Convenience– 24 x 7 access– Browser based via the web– Automates costly manual processes
• Online Access– Handbooks– Manuals– Forms– Wiki
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Wiki Technology for Benefits
• Wiki slide
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Chrysler Digital Owner Manuals• Starting in 2010
– DVD based owners’ manuals– Eliminates 930 tons of paper– Saves 20,000 trees– Copies available online– Adds new Video features
• Tours• Tutorials
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Online Benefit Enrollment
• Paperless enrollment • Customized to brand• All benefits• Dependents/Beneficiaries• Context flyover Help• Integration with benefits
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Online Benefit EnrollmentAdvantages
• Reliable– Internet/intranet– Improves data accuracy– Better service and control– Increases security & confidentiality
• Saves Time/Reduces Cycle Time– Increases communications– Increases efficiencies of operational staff– Decreases HR resource requirements
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Online Benefit EnrollmentFeatures
• New Employee Enrollment• Existing Employee Maintenance
– Review– Update
• Up to Date Summaries– Health and Welfare– Life Insurance
• Link to TPA Sites
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Online Benefit EnrollmentHealth and welfare benefit enrollment process
Browser-based Integrated with HRMS
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Online Benefit EnrollmentTools
• Access Benefit Plans– Link to current plan handbook - wiki– Up to date plan pricing– Tools for
• Filter-down choices• “What if” analysis/planning• Projected costs
• Update Personal Information• Update Dependent/Beneficiary Data
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Online Benefit EnrollmentIntegration
• Communicates with HCM Modules• Can Automatically Begin Open/Annual
Enrollment• Can Utilize HCM Configuration• Can Be Updated “on the fly”
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Online Benefit EnrollmentROI
• Reduces Costs– Eliminates paper forms & mailings– Saves on printing & distribution of
• Forms• Manuals• Handbooks
– Reduces data errors– Decreases HR staff utilization– Fewer phone calls/questions for HR– Great visual tool
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How to get Started
LBI Discovery Process for HCM• Designed to uncover and document the business
challenges and potential returns in the upgrading of old processes and/or the building of new Self-Service solutions. It will assist you in documenting the:– Business requirements – Impacted business functions – Suspected business problems– Potential ROI – Project justifications
“only 30% of all Enterprise Software features are implemented by Users.” Oracle presentation at Philadelphia RUG conference
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Our Suggestions
How is the Discovery Process Accomplished:• Jointly defining business requirements• Completely documenting project justifications• Fully assessing project costs & savingsOutcome of the Discovery Process Service:• recommend a design and document a templated
solution that meets the customer requirements
Understanding and Documenting the Business Problem and Potential ROI
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Questions
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Thank You!Al Burroughs
Michael DeNezzo
For more information go to www.lbisoftware.com