Making Sense Through Action by Dave Snowden

Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201

27 Mar 2015

Making sense through actionAgile India 2015

Wifi password. #AgileIndia2015

Copyright © 2015 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201 27 Mar 2015

Cynefina sense-making frameworkThere are three basic types of system: ordered, complex and chaotic

Complex systems have propensities and dispositions but no linear material cause & effect

In Cynefin order is divided into ‘obvious’ & complicated and the fifth domain) disorder

In a complex world we focus on direction & multiple parallel safe-to-fail experiments; not one fail-safe design

Management by vector .....

ComplicatedGoverning constraints sense-analyse-respond

Good Practice

ObviousRigid constraints

sense-categorise-respond Best Practice

ChaoticAbsence of constraints

act-sense-respond Novel Practice

ComplexEnabling constraints

probe-sense-respond Emergent Practice

Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201

... whereas strong dynamic links among components (characterized as nodes) result in a “strong cluster”, weak links between strong clusters give rise to a community or a world. Since any node can simultaneously belong both to a strong cluster and to a larger networked community, society, or world, boundaries become diffuse, but also dynamic and creative. Complex dynamical systems thus begin to look more like bramble bushes in a thicket than like stones. And it is extremely difficult, as any outdoorsman will tell you, to determine precisely where a particular bramble bush ends and the rest of the thicket begins

Juarrero, A (2002) “Complex Dynamic Systems and the Problem of Identity” in Emergence 4(1/2) 94-104

Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201 01.04.1954

Rethinking project flow One size does not fit all

Chaos

Complex

Complicated

Obvious


What about expert searchers who have spent years honing their ability to detect small abnormalities in specific types of

image? We asked 24 radiologists to perform a familiar lung nodule detection task. A gorilla, 48 times larger than the

average nodule, was inserted in the last case. 83% of radiologists did not see the gorilla. Eye-tracking t that the majority of the those who missed the gorilla looked directly at the location of the gorilla. Even

expert searchers, operating in their domain of expertise, are vulnerable to inattentional

blindness

“The invisible gorilla strikes again” Drew, Vo & Wolfe

Psychol Sci. Sep 2013; 24(9): 1848–1853


Scalable ethnography using human metadata

Micro narratives or observations are the basic units of sense-making Meaning does not reside in text it is provided by human actors in context Abstraction is key to interpretation & reuse Description opens up more possibilities than evaluation More like these, fewer like those We navigate landscapes

Acting intuitively, instantly

The situation was analysed logically

People made decisions based on principles


Navigating landscapes

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Doing it Right

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Present

Past Future

Peers

Management Self-imposed Lacking and needed

Over the top stressful

Situation relevant to… Pressure coming from… Sense of urgency is…

Creating new process

Allocating responsibility

All about sharing failure

Fairness is about0 20 40 60 80 100

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Understanding nuanced differences

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Doing it Right

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Freedom too far

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Self Imposed

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Self Imposed

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Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201Copyright © 2013 Cognitive Edge. All Rights Reserved.

Exaptation in practice

1

23

4

Question investment

Question understanding

Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201 01.04.1954

Scaling as granular engagementComplexity does not scale by aggregation Reduce granularity, distribute cognition; radical recombination Engage the real C level & ecosystem Learn early, fail less Continuous real time feed back systems

Making Sense Through Action by Dave Snowden

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Transcript of Making Sense Through Action by Dave Snowden