Making Sense of Measurement - BEREC · 90 peering organisations 140gbit/s traffic peaks 6 points...
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Transcript of Making Sense of Measurement - BEREC · 90 peering organisations 140gbit/s traffic peaks 6 points...
Making Sense of Measurement
November 2016 BEREC, Brussels
NickHilliardCTO
IXP Overview
inex
IXP Overview
inex
founded in 1996
90 peering organisations
140gbit/s traffic peaks
6 points of presence
dual infrastructure
Things We Do
interconnection enablement
Things We Do
interconnection enablement
IXP Manager
Things We Do
interconnection enablement
IXP Manager
automation
Things We Do
interconnection enablement
IXP Manager
automation
efficiency
Things We Do
interconnection enablement
no politics
IXP Manager
automation
efficiency
Things We Do
interconnection enablement
no politics
IXP Manager
automation
efficiency
outreach
Things We Do
interconnection enablement
no politics
IXP Manager
automation
efficiency
outreachgood of the internet
Measurement - What’s Important
throughput
Measurement - What’s Important
throughput
latency
Measurement - What’s Important
throughput
latency
capacity
Measurement - What’s Important
throughput
latency
capacity
packet loss
Measurement - What’s Important
throughput
latency
capacity
packet loss
Measurement - What’s Important to Consumers
“the internet is slow”
Measurement - What’s Important to Consumers
“the internet is slow”“I’m not getting what I
paid for”
Measurement - What’s Important to Consumers
“the internet is slow”“I’m not getting what I
paid for”“I’m not getting what I
think I paid for”
Measurement - What’s Important to Consumers
Measurement - Perception
confirmation:
“the internet is slow”
Measurement - The Provider Position
“there is a difference
between what you paid for
and what you’re getting”
Measurement - What’s Important to Consumers
Measurement - Last Mile Problems
Measurement - Last Mile Problems
Measurement - Last Mile Problems
Measurement - Customer Difficulties
entire household
watching netflix
Measurement - Customer Difficulties
entire household
watching netflix
windows update
Measurement - Customer Difficulties
trojans
entire household
watching netflix
windows update
Measurement - Customer Difficulties
trojans
ddos
entire household
watching netflix
windows update
Measurement - Customer Difficulties
trojansspam
ddos
entire household
watching netflix
windows update
Measurement - Customer Difficulties
bittorrent
trojansspam
ddos
entire household
watching netflix
windows update
Measurement - Customer Difficulties
bittorrent
trojansspam
ddos
entire household
watching netflix
windows update
ancient wifi cpes
Measurement - Customer Difficulties
bittorrent
trojansspam
ddos
entire household
watching netflix
windows update
ancient wifi cpesdelivery problems
Measurement - Difficulties
Measurement - Difficulties
Measurement - Reconciling the Gap
consumer side problems account for huge performance degradation
Measurement - Reconciling the Gap
consumer side problems account for huge performance degradation
online measurement results often contaminated by consumer problems
Measurement - Reconciling the Gap
consumer side problems account for huge performance degradation
fttx / cable / xdsl / mobile
online measurement results often contaminated by consumer problems
Measurement - Reconciling the Gap
consumer side problems account for huge performance degradation
fttx / cable / xdsl / mobile
latency and packet loss are easy
online measurement results often contaminated by consumer problems
Measurement - Reconciling the Gap
consumer side problems account for huge performance degradation
fttx / cable / xdsl / mobile
latency and packet loss are easy
online measurement results often contaminated by consumer problems
throughput is difficult
Measurement - Reconciling the Gap
consumer side problems account for huge performance degradation
fttx / cable / xdsl / mobile
latency and packet loss are easy
online measurement results often contaminated by consumer problems
throughput is difficult
higher speed throughput is much
more difficult
Measurement - Takeaways
there is a chasm between accurate measurement and customer perception
Measurement - Takeaways
there is a chasm between accurate measurement and customer perception
measurement is hard but do-able
Measurement - Takeaways
there is a chasm between accurate measurement and customer perception
measurement is hard but do-able
different technologies require different approaches
Measurement - Takeaways
there is a chasm between accurate measurement and customer perception
measurement is hard but do-able
different technologies require different approaches
careful scope definition is critical
Measurement - Takeaways
there is a chasm between accurate measurement and customer perception
measurement is hard but do-able
different technologies require different approaches
careful scope definition is critical
consumer problems usually dwarf interconnection problems
