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![Page 1: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/1.jpg)
Making It Easier To Do Business With ClimateMaster
Business Center Direction
e-business operations
Andy Taussig
![Page 2: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/2.jpg)
• Easy or Not so Easy?– 12 different product lines, multiple sizes, voltages,
configurations, options, and rules, current prices, transmitted 100% accurately
Making It Easier To Do Business With ClimateMaster
e-business operations
![Page 3: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/3.jpg)
Making It Easier To Do Business With ClimateMaster
• 2005 Introduced New Business Center Platform– Unit Parts BOM Look-Up
- Model or serial number
– Find Orders Search- Customer name, cust#, order#, so#, po#, model#, project
name, invoice#
– EZ-ORDER Connection- No big email files
- Auto order receipt confirmation
– Publish Lead Times– Customer Surveys
![Page 4: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/4.jpg)
2006 Business Center Direction
Improved Systems– New scheduling system, delay sending sales order
acknowledgement– Improve order status visibility– Improve “complete and on time” performance
![Page 5: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/5.jpg)
2006 Business Center Direction
New Online EZ-ORDER Tagging System
e-business operations
![Page 6: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/6.jpg)
2006 Business Center Direction
Database Sharing– 2006 All Product Technical Guide Registrations
![Page 7: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/7.jpg)
2006 Business Center Direction
Database Sharing– 2006 All Product Technical Guide Registrations
www.climatemaster.com/catalog
![Page 8: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/8.jpg)
2006 Business Center Direction
Database Sharing– ClimaSize Downloads
![Page 9: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/9.jpg)
2006 Business Center Direction
Database Sharing– New Rep Locator; Auto forwards inquires from
climatemaster.com to REP selected
![Page 10: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/10.jpg)
2006 Business Center Direction
Database Sharing• E-NEWS for Engineers
![Page 11: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/11.jpg)
2006 Business Center Direction
• New ClimateMaster.com web site – New Layout with Searchable Content Management System
• New Scheduling System
• Improved Order Visibility - Internal Systems
• Online Quotation Registration
• WaterSourceDepot - Parts Site w/Credit Cards
Upcoming Features
![Page 12: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/12.jpg)
2006 Business Center Direction
0%
20%
40%
60%
80%
100%
Completely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied
Measuring Satisfaction
![Page 13: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/13.jpg)
2006 Business Center Direction
Dedicated to making it quicker and easier to do business with ClimateMaster
Customer Self-Service Center 24/7 Quick & Accurate Information
![Page 14: Making It Easier To Do Business With ClimateMaster Business Center Direction e-business operations Andy Taussig.](https://reader035.fdocuments.us/reader035/viewer/2022062221/56649e465503460f94b3aed6/html5/thumbnails/14.jpg)
Business Center Direction
QUESTIONS / SUGGESTIONS
• What would you like us to improve in our Business Center Operations?
• What features used on other web sites you would like us to incorporate?