UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE

Chaplaincy

The Gatehouse, University Road(bottom of Mayor’s Walk)T: 0116 285 6493W: www.le.ac.uk/ChaplaincyE: chaplaincy@le.ac.uk

The Gatehouse offers students a place to come and makethemselves at home. We are open Monday to Friday duringterm time. Information is available about local churches andthe world faith communities represented at the University.There is a chapel to pray in and a library with a good collectionof books. Students can talk to a chaplain from differenttraditions (Anglican, Baptist, Roman Catholic, Salvation Army,Lutheran, Methodist, Society of Friends (Quakers)) and also toa chaplain for International Students. The Chaplaincy presentsan opportunity for students to explore spirituality in a widesense not limited to Christian understanding.

Practical Matters

Student Welfare Service*

First Floor, Percy Gee BuildingT: 0116 223 1185W: www.le.ac.uk/welfareE: welfare@le.ac.uk

The Student Welfare Service offers wide-ranging guidance,information and support for students on many issues.

Financial advice is offered for prospective and currentstudents; Student Finance Advisers will work with studentsover hardship and debt issues, negotiating with banks andother creditors, and assisting students in their application forhardship funds, charitable funding and state benefits.

A wide range of advice and support is in place for studentsfrom overseas including specialist immigration advice;

develop skills, enjoy music, use practice rooms and take partin competitions and events.

Departmental Tutors

At the beginning of your course, you will be assigned apersonal tutor. This tutor can advise on academic issuesand, if required, will act as a link with other staff in thedepartment, student support services and the Universityadministration. Your tutor is also available to discuss issuesof a more personal nature and to give advice on otherforms of support. In addition to personal tutors, eachdepartment has a Careers Tutor and a tutor who acts as apoint of contact for students with specific learningdifficulties or disabilities.

Students’ Union

Executive Offices, First Floor, Percy Gee BuildingT: 0116 223 1124W: www.leicesterstudent.orgE: hello@leicesterunion.com

“The Students’ Union aims to improve, enhance andsupport the lives of students at the University of Leicester”.Its primary function is to represent its members, thestudents, and ensure their rights are upheld.

Elected student officers and full-time permanent staff runthe Students’ Union and, amongst an array of services,provides The Scholar Bar, a café restaurant, shops,entertainment, leisure facilities, academic and welfareadvice, help with accommodation, and a focal point forsports clubs, associations and societies.

Students become members of the Students’ Unionautomatically when they enrol at the University, and there isplenty of opportunity for them to get involved in a numberof current campaigns as well as to influence what goes onin the Union through the student parliament.

Safety Bus

Activity Resource Centre Percy Gee BuildingT: 0116 223 1123W: http://leicesterunion.com/yourunionE: su-safetybus@le.ac.uk

The daily Safety Bus service is provided by the Students’Union to take students home throughout term time. Two 8-passenger seat vehicles are used to operate the Safety Busservice, driven by qualified student drivers. The service startsat 6pm in the winter and spring term and 7pm in thesummer term and there is a ‘pickup’ every half hour. The aimof the service is to ensure that students arrive home safely inthe evening, after an event or when the bars and/or librarycloses. There is also a morning service, where one safety busis used to take students from Oadby Halls of Residence tothe University between 8 and 10am. If you require moreinformation, please email or see the Student DevelopmentTransport Officer in the ARC between 10am and 4pm.

Nightline Service

T: 0116 223 1230 (8 pm – 8 am term-time)E: nightlineleicester@hotmail.com

Nightline is a student-run helpline that operates every nightduring term-time between 8 pm and 8 am. It aims toprovide confidential emotional support on any topic thatthe caller wishes to discuss, a wealth of comprehensiveinformation (from cinema listings to helpline numbers), aswell as company for anyone who simply wants a chat.

Trained student volunteers, known as Nightliners, run theservice and ensure complete caller anonymity. Nightline canring callers back if requested, no call will ever be refused, anda choice of female or male listener will be available to talk to.

international students are strongly advised to renew theirvisa through the scheme offered by the Service. Introductorywelcome events are organised for international studentsthroughout the year, particularly at the start of the academicyear. Students are prepared for various transitions through,for example, pre-arrival information and advice on culturalreadjustment when they leave the UK.

Students with families can obtain information aboutchildcare and funding for care, and receive advice on familysupport and activities within the city. Information is availableabout English Language classes for spouses.

The Student Welfare Service works closely with Residentialand Commercial Services to provide high quality support forstudents living in University owned and managedaccommodation. A Welfare Officer (Accommodation) cangive advice over private housing contracts, mediate indisputes, and is qualified to provide general housing advice.The University works closely with the local Police overcommunity issues and a Community Warden is employed todevelop community cohesion.

Support in Accommodation

A wide-ranging support / referral system operates withinUniversity owned and managed accommodation. Seniorstudents (Sub-Wardens and Resident Advisers) live on siteand are trained to provide support, advice and information,and to signpost to professional services. They can listen toconcerns and will take appropriate action. They are trained infirst aid, fire safety, mediation and crime prevention and areavailable on a duty rota to help students from 7pm to 8amon weekdays and for 24 hour periods over weekends duringterm-time, with a limited service during the vacations.

Within accommodation students elect Junior CommonRoom Committees which provide social activities. At OadbyStudent Village, an Arts in the Village Programme isorganised through which students are encouraged to

www.le.ac.uk/ssds

Student Support and Development Service

Making ConnectionsWhere to go for advice and supportfor study, career and personal issues

© University of LeicesterLeicester LE1 7RHUK

www.le.ac.uk

MAKING CONNECTIONS

Student Support andDevelopment Service (SSDS)

T: 0116 229 7767W: www.le.ac.uk/ssdsE: ssds@le.ac.uk

The Student Support and Development Service (SSDS)provides a fully integrated development and support servicefor students at the University of Leicester. Many of the unitslisted in this leaflet work in close partnership to developand improve the services available to students.

Opening times for the different units may vary. Please phone/visit website to find out the currentarrangements.

See what students say about SSDS atwww.le.ac.uk/ssds/introduction

2558_08/10

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE MAKING CONNECTIONS

Making Connections

This leaflet has been written to give an outline of thevarious development and support services available tostudents at the University of Leicester. Each entryprovides details of who to contact for further help orinformation.

Services marked with an asterisk (*) are part of theStudent Support and Development Service (SSDS).

A selection of further local and national sources ofinformation, advice and guidance can be found on ourwebsite at http://go.le.ac.uk/makingconnections

Learning & Career Development

Student Development*

Student Development Zone, Second Floor,David Wilson LibraryT: 0116 252 2004W: www.le.ac.uk/studentdevelopmentE: sdzhelpdesk@le.ac.uk

Whether it’s developing the skills you need to succeed onyour course, or in your life beyond university, StudentDevelopment is here to support and facilitate youracademic, professional and personal development.

Visit the Student Development Zone in the David WilsonLibrary to access our extensive range of resources: we haveover 50 different study guide titles and 20 careerdevelopment guides, so whether it’s writing better essays orbuilding a CV, instant advice is available to take away. Youcan also access these resources from our website along witha range of online resources such as interactive study skillstutorials and videos on developing your career prospects.

One-to-one advice is available via study consultations,research consultations, maths help, and careers

The Student Support Centre is open weekdays from 10 am -4 pm. This service is available for all students. You can eitherpop in or book an appointment in advance by contacting uson the details above.

English Language Teaching Unit

Readson House, 96-98 Regent RoadT: 0116 229 7856/7F: 0116 229 7818W: www.le.ac.uk/eltuE: eltu@le.ac.uk

The English Language Teaching Unit (ELTU) offers: full-timeyear-round pre-sessional courses in academic English andstudy skills to international students to prepare them foradmission to degree programmes; in-sessional languagesupport to students already on degree courses; and tailor-made language courses for external clients. It also advisesacademic staff on English language entry requirements andhelps international students adapt to life in a different culture.

Health & Wellbeing

Student Counselling, Healthy Livingand Mental Wellbeing Service*

161 Welford Road, Freemen’s Common(behind Freemen’s Common Health Centre)

T: 0116 223 1780 (Counselling) E: counselling@le.ac.uk

T: 0116 223 1268 (Healthy Living)E: healthyliving@le.ac.uk

T: 0116 252 2283 (Mental Wellbeing)E: mentalwellbeing@le.ac.uk

W: www.le.ac.uk/healthandwellbeing

The staff of this Service offer a range of expertise andsupport for both the physical and psychological aspects ofhealth and wellbeing in the context of the studentjourney. The Service is available to all students of theUniversity. The Service can also provide advice andinformation to all members of the University communityabout supporting students with concerns relating to theirphysical or mental health.

Counselling support offers confidential counselling sessionson a one-to-one or group basis, as appropriate. Studentsmay seek counselling for a variety of reasons both academicand personal; some just want to come once to talk oversomething that is troubling them, others may wish to see acounsellor regularly for a period of time, or explore issuestogether with others in a group. For an initial appointmentand explanatory leaflet, please ring or email the Service orvisit the website.

Healthy Living support strives to help students enjoy abalanced lifestyle; the service helps individuals to identify anapproach to life which can improve their wellbeing, andenhance their studies, and to reach their full potential. Theservice is committed to the delivery of health and wellbeing

activities that support students in developing healthy lifeskills. As well as supporting academic achievement, theseskills are transferable and should prove beneficial in thetransition from University to the demands of employmentand graduate careers. This service works closely with theFreemen’s Common Health Centre and also providesdirection to appropriate health care services.

For more information about health and wellbeing, visit thewebsite.

Mental Wellbeing support offers one-to-one support tostudents who are managing mental health issues at university.The aim of this support is to assist students to lessen theimpact these issues might have on their studies. If required, theservice can coordinate a network of support from thoseavailable both at the University and in the wider community.Related group activities and educational workshops are offeredat various times throughout the year. Students are welcome tomake contact with the service at any point in their course. Pre-entry contact is also encouraged from prospective studentswho wish to discuss the support they may require on course.An appointment to meet with an adviser can be made bytelephone, letter, email, or via the website.

Freemen’s Common Health Centre

161 Welford Road, Freemen’s CommonT: 0844 815 1105W: www.le.ac.uk/healthcentre

The doctors and nurses at the Health Centre provide awide range of medical services to students and staffregistered with the practice. The staff are sympathetic tothe health needs and concerns of the Universitypopulation; students may make an appointment to see adoctor or nurse to discuss any health problems. If theycannot deal with your problem directly, Centre staff maybe able to refer you to an appropriate service.Confidentiality is of paramount importance to the practiceand will be respected in all circumstances.

consultations. You can see our advisers face-to-face in theStudent Development Zone or use our website to find outhow to access our services remotely.

Every term, we have a busy programme of interactiveworkshops covering a diverse range of topics. Our learningdevelopment titles range from avoiding plagiarism toimproving your essay writing, to giving effectivepresentations. Career development titles cover all theessential areas such as CV writing, job searching, applicationforms and interview skills.

To find out more about how Student Development canenhance your success at university and beyond, visit ourwebsite.

AccessAbility Centre*

AccessAbility Zone, Ground Floor, David Wilson LibraryT: 0116 252 5002W: www.le.ac.uk/accessabilityE: accessable@le.ac.uk

The Centre offers a range of services to all University ofLeicester students who have specific learning difficulties suchas dyslexia, disabilities or long-term conditions. Staff offerone-to-one support, assessment of dyslexia, the co-ordination of alternative examination arrangements andassistance with applications for the Disabled Students’Allowance. The open access Centre acts as a resource basefor students and staff and is a relaxed place for students towork. Its computers are equipped with specialised softwarefor screen enlargement and speech output (essay planningsoftware and basic speech output software are on theUniversity-wide CFS network). Low-level photocopying andprinting facilities are also available. The Centre welcomesself-referrals as well as referrals from academic staff.

Education Unit

Student Support Centre, Percy Gee BuildingT: 0116 223 1132W: http://leicesterunion.com/yourunionE: educationunit@le.ac.uk

The Education Unit is one of the main and crucial servicesthat the Students’ Union provides for students. The aim ofthe Unit is to provide an impartial and confidential academicadvice service to students across the University on suchtopics as changing course, how to report mitigatingcircumstances, and academic appeals.

Student Development provides lots of opportunities for youto develop your employability skills whilst at university. Wemaintain strong links with employers and advertise theirvacancies and work experience opportunities throughJOBSonline (on our website). We have a busy programme ofemployer-led events, from skills workshops to careers fairs,and we organise numerous opportunities for you to makethe most of your time at university. Choose from a widerange of volunteering opportunities, work placementschemes and enterprise activities, or take an accreditedprogramme and gain a Leicester Award.

Research postgraduates are catered for with resources,events and training specific to their needs: from StartingYour PhD workshops to university-wide events such as theannual Festival of Postgraduate Research.

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE MAKING CONNECTIONS

Making Connections

This leaflet has been written to give an outline of thevarious development and support services available tostudents at the University of Leicester. Each entryprovides details of who to contact for further help orinformation.

Services marked with an asterisk (*) are part of theStudent Support and Development Service (SSDS).

A selection of further local and national sources ofinformation, advice and guidance can be found on ourwebsite at http://go.le.ac.uk/makingconnections

Learning & Career Development

Student Development*

Student Development Zone, Second Floor,David Wilson LibraryT: 0116 252 2004W: www.le.ac.uk/studentdevelopmentE: sdzhelpdesk@le.ac.uk

Whether it’s developing the skills you need to succeed onyour course, or in your life beyond university, StudentDevelopment is here to support and facilitate youracademic, professional and personal development.

Visit the Student Development Zone in the David WilsonLibrary to access our extensive range of resources: we haveover 50 different study guide titles and 20 careerdevelopment guides, so whether it’s writing better essays orbuilding a CV, instant advice is available to take away. Youcan also access these resources from our website along witha range of online resources such as interactive study skillstutorials and videos on developing your career prospects.

One-to-one advice is available via study consultations,research consultations, maths help, and careers

The Student Support Centre is open weekdays from 10 am -4 pm. This service is available for all students. You can eitherpop in or book an appointment in advance by contacting uson the details above.

English Language Teaching Unit

Readson House, 96-98 Regent RoadT: 0116 229 7856/7F: 0116 229 7818W: www.le.ac.uk/eltuE: eltu@le.ac.uk

The English Language Teaching Unit (ELTU) offers: full-timeyear-round pre-sessional courses in academic English andstudy skills to international students to prepare them foradmission to degree programmes; in-sessional languagesupport to students already on degree courses; and tailor-made language courses for external clients. It also advisesacademic staff on English language entry requirements andhelps international students adapt to life in a different culture.

Health & Wellbeing

Student Counselling, Healthy Livingand Mental Wellbeing Service*

161 Welford Road, Freemen’s Common(behind Freemen’s Common Health Centre)

T: 0116 223 1780 (Counselling) E: counselling@le.ac.uk

T: 0116 223 1268 (Healthy Living)E: healthyliving@le.ac.uk

T: 0116 252 2283 (Mental Wellbeing)E: mentalwellbeing@le.ac.uk

W: www.le.ac.uk/healthandwellbeing

The staff of this Service offer a range of expertise andsupport for both the physical and psychological aspects ofhealth and wellbeing in the context of the studentjourney. The Service is available to all students of theUniversity. The Service can also provide advice andinformation to all members of the University communityabout supporting students with concerns relating to theirphysical or mental health.

Counselling support offers confidential counselling sessionson a one-to-one or group basis, as appropriate. Studentsmay seek counselling for a variety of reasons both academicand personal; some just want to come once to talk oversomething that is troubling them, others may wish to see acounsellor regularly for a period of time, or explore issuestogether with others in a group. For an initial appointmentand explanatory leaflet, please ring or email the Service orvisit the website.

Healthy Living support strives to help students enjoy abalanced lifestyle; the service helps individuals to identify anapproach to life which can improve their wellbeing, andenhance their studies, and to reach their full potential. Theservice is committed to the delivery of health and wellbeing

activities that support students in developing healthy lifeskills. As well as supporting academic achievement, theseskills are transferable and should prove beneficial in thetransition from University to the demands of employmentand graduate careers. This service works closely with theFreemen’s Common Health Centre and also providesdirection to appropriate health care services.

For more information about health and wellbeing, visit thewebsite.

Mental Wellbeing support offers one-to-one support tostudents who are managing mental health issues at university.The aim of this support is to assist students to lessen theimpact these issues might have on their studies. If required, theservice can coordinate a network of support from thoseavailable both at the University and in the wider community.Related group activities and educational workshops are offeredat various times throughout the year. Students are welcome tomake contact with the service at any point in their course. Pre-entry contact is also encouraged from prospective studentswho wish to discuss the support they may require on course.An appointment to meet with an adviser can be made bytelephone, letter, email, or via the website.

Freemen’s Common Health Centre

161 Welford Road, Freemen’s CommonT: 0844 815 1105W: www.le.ac.uk/healthcentre

The doctors and nurses at the Health Centre provide awide range of medical services to students and staffregistered with the practice. The staff are sympathetic tothe health needs and concerns of the Universitypopulation; students may make an appointment to see adoctor or nurse to discuss any health problems. If theycannot deal with your problem directly, Centre staff maybe able to refer you to an appropriate service.Confidentiality is of paramount importance to the practiceand will be respected in all circumstances.

consultations. You can see our advisers face-to-face in theStudent Development Zone or use our website to find outhow to access our services remotely.

Every term, we have a busy programme of interactiveworkshops covering a diverse range of topics. Our learningdevelopment titles range from avoiding plagiarism toimproving your essay writing, to giving effectivepresentations. Career development titles cover all theessential areas such as CV writing, job searching, applicationforms and interview skills.

To find out more about how Student Development canenhance your success at university and beyond, visit ourwebsite.

AccessAbility Centre*

AccessAbility Zone, Ground Floor, David Wilson LibraryT: 0116 252 5002W: www.le.ac.uk/accessabilityE: accessable@le.ac.uk

The Centre offers a range of services to all University ofLeicester students who have specific learning difficulties suchas dyslexia, disabilities or long-term conditions. Staff offerone-to-one support, assessment of dyslexia, the co-ordination of alternative examination arrangements andassistance with applications for the Disabled Students’Allowance. The open access Centre acts as a resource basefor students and staff and is a relaxed place for students towork. Its computers are equipped with specialised softwarefor screen enlargement and speech output (essay planningsoftware and basic speech output software are on theUniversity-wide CFS network). Low-level photocopying andprinting facilities are also available. The Centre welcomesself-referrals as well as referrals from academic staff.

Education Unit

Student Support Centre, Percy Gee BuildingT: 0116 223 1132W: http://leicesterunion.com/yourunionE: educationunit@le.ac.uk

The Education Unit is one of the main and crucial servicesthat the Students’ Union provides for students. The aim ofthe Unit is to provide an impartial and confidential academicadvice service to students across the University on suchtopics as changing course, how to report mitigatingcircumstances, and academic appeals.

Student Development provides lots of opportunities for youto develop your employability skills whilst at university. Wemaintain strong links with employers and advertise theirvacancies and work experience opportunities throughJOBSonline (on our website). We have a busy programme ofemployer-led events, from skills workshops to careers fairs,and we organise numerous opportunities for you to makethe most of your time at university. Choose from a widerange of volunteering opportunities, work placementschemes and enterprise activities, or take an accreditedprogramme and gain a Leicester Award.

Research postgraduates are catered for with resources,events and training specific to their needs: from StartingYour PhD workshops to university-wide events such as theannual Festival of Postgraduate Research.

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE MAKING CONNECTIONS

Making Connections

This leaflet has been written to give an outline of thevarious development and support services available tostudents at the University of Leicester. Each entryprovides details of who to contact for further help orinformation.

Services marked with an asterisk (*) are part of theStudent Support and Development Service (SSDS).

A selection of further local and national sources ofinformation, advice and guidance can be found on ourwebsite at http://go.le.ac.uk/makingconnections

Learning & Career Development

Student Development*

Student Development Zone, Second Floor,David Wilson LibraryT: 0116 252 2004W: www.le.ac.uk/studentdevelopmentE: sdzhelpdesk@le.ac.uk

Whether it’s developing the skills you need to succeed onyour course, or in your life beyond university, StudentDevelopment is here to support and facilitate youracademic, professional and personal development.

Visit the Student Development Zone in the David WilsonLibrary to access our extensive range of resources: we haveover 50 different study guide titles and 20 careerdevelopment guides, so whether it’s writing better essays orbuilding a CV, instant advice is available to take away. Youcan also access these resources from our website along witha range of online resources such as interactive study skillstutorials and videos on developing your career prospects.

One-to-one advice is available via study consultations,research consultations, maths help, and careers

The Student Support Centre is open weekdays from 10 am -4 pm. This service is available for all students. You can eitherpop in or book an appointment in advance by contacting uson the details above.

English Language Teaching Unit

Readson House, 96-98 Regent RoadT: 0116 229 7856/7F: 0116 229 7818W: www.le.ac.uk/eltuE: eltu@le.ac.uk

The English Language Teaching Unit (ELTU) offers: full-timeyear-round pre-sessional courses in academic English andstudy skills to international students to prepare them foradmission to degree programmes; in-sessional languagesupport to students already on degree courses; and tailor-made language courses for external clients. It also advisesacademic staff on English language entry requirements andhelps international students adapt to life in a different culture.

Health & Wellbeing

Student Counselling, Healthy Livingand Mental Wellbeing Service*

161 Welford Road, Freemen’s Common(behind Freemen’s Common Health Centre)

T: 0116 223 1780 (Counselling) E: counselling@le.ac.uk

T: 0116 223 1268 (Healthy Living)E: healthyliving@le.ac.uk

T: 0116 252 2283 (Mental Wellbeing)E: mentalwellbeing@le.ac.uk

W: www.le.ac.uk/healthandwellbeing

The staff of this Service offer a range of expertise andsupport for both the physical and psychological aspects ofhealth and wellbeing in the context of the studentjourney. The Service is available to all students of theUniversity. The Service can also provide advice andinformation to all members of the University communityabout supporting students with concerns relating to theirphysical or mental health.

Counselling support offers confidential counselling sessionson a one-to-one or group basis, as appropriate. Studentsmay seek counselling for a variety of reasons both academicand personal; some just want to come once to talk oversomething that is troubling them, others may wish to see acounsellor regularly for a period of time, or explore issuestogether with others in a group. For an initial appointmentand explanatory leaflet, please ring or email the Service orvisit the website.

Healthy Living support strives to help students enjoy abalanced lifestyle; the service helps individuals to identify anapproach to life which can improve their wellbeing, andenhance their studies, and to reach their full potential. Theservice is committed to the delivery of health and wellbeing

activities that support students in developing healthy lifeskills. As well as supporting academic achievement, theseskills are transferable and should prove beneficial in thetransition from University to the demands of employmentand graduate careers. This service works closely with theFreemen’s Common Health Centre and also providesdirection to appropriate health care services.

For more information about health and wellbeing, visit thewebsite.

Mental Wellbeing support offers one-to-one support tostudents who are managing mental health issues at university.The aim of this support is to assist students to lessen theimpact these issues might have on their studies. If required, theservice can coordinate a network of support from thoseavailable both at the University and in the wider community.Related group activities and educational workshops are offeredat various times throughout the year. Students are welcome tomake contact with the service at any point in their course. Pre-entry contact is also encouraged from prospective studentswho wish to discuss the support they may require on course.An appointment to meet with an adviser can be made bytelephone, letter, email, or via the website.

Freemen’s Common Health Centre

161 Welford Road, Freemen’s CommonT: 0844 815 1105W: www.le.ac.uk/healthcentre

The doctors and nurses at the Health Centre provide awide range of medical services to students and staffregistered with the practice. The staff are sympathetic tothe health needs and concerns of the Universitypopulation; students may make an appointment to see adoctor or nurse to discuss any health problems. If theycannot deal with your problem directly, Centre staff maybe able to refer you to an appropriate service.Confidentiality is of paramount importance to the practiceand will be respected in all circumstances.

consultations. You can see our advisers face-to-face in theStudent Development Zone or use our website to find outhow to access our services remotely.

Every term, we have a busy programme of interactiveworkshops covering a diverse range of topics. Our learningdevelopment titles range from avoiding plagiarism toimproving your essay writing, to giving effectivepresentations. Career development titles cover all theessential areas such as CV writing, job searching, applicationforms and interview skills.

To find out more about how Student Development canenhance your success at university and beyond, visit ourwebsite.

AccessAbility Centre*

AccessAbility Zone, Ground Floor, David Wilson LibraryT: 0116 252 5002W: www.le.ac.uk/accessabilityE: accessable@le.ac.uk

The Centre offers a range of services to all University ofLeicester students who have specific learning difficulties suchas dyslexia, disabilities or long-term conditions. Staff offerone-to-one support, assessment of dyslexia, the co-ordination of alternative examination arrangements andassistance with applications for the Disabled Students’Allowance. The open access Centre acts as a resource basefor students and staff and is a relaxed place for students towork. Its computers are equipped with specialised softwarefor screen enlargement and speech output (essay planningsoftware and basic speech output software are on theUniversity-wide CFS network). Low-level photocopying andprinting facilities are also available. The Centre welcomesself-referrals as well as referrals from academic staff.

Education Unit

Student Support Centre, Percy Gee BuildingT: 0116 223 1132W: http://leicesterunion.com/yourunionE: educationunit@le.ac.uk

The Education Unit is one of the main and crucial servicesthat the Students’ Union provides for students. The aim ofthe Unit is to provide an impartial and confidential academicadvice service to students across the University on suchtopics as changing course, how to report mitigatingcircumstances, and academic appeals.

Student Development provides lots of opportunities for youto develop your employability skills whilst at university. Wemaintain strong links with employers and advertise theirvacancies and work experience opportunities throughJOBSonline (on our website). We have a busy programme ofemployer-led events, from skills workshops to careers fairs,and we organise numerous opportunities for you to makethe most of your time at university. Choose from a widerange of volunteering opportunities, work placementschemes and enterprise activities, or take an accreditedprogramme and gain a Leicester Award.

Research postgraduates are catered for with resources,events and training specific to their needs: from StartingYour PhD workshops to university-wide events such as theannual Festival of Postgraduate Research.

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE MAKING CONNECTIONS

Making Connections

This leaflet has been written to give an outline of thevarious development and support services available tostudents at the University of Leicester. Each entryprovides details of who to contact for further help orinformation.

Services marked with an asterisk (*) are part of theStudent Support and Development Service (SSDS).

A selection of further local and national sources ofinformation, advice and guidance can be found on ourwebsite at http://go.le.ac.uk/makingconnections

Learning & Career Development

Student Development*

Student Development Zone, Second Floor,David Wilson LibraryT: 0116 252 2004W: www.le.ac.uk/studentdevelopmentE: sdzhelpdesk@le.ac.uk

Whether it’s developing the skills you need to succeed onyour course, or in your life beyond university, StudentDevelopment is here to support and facilitate youracademic, professional and personal development.

Visit the Student Development Zone in the David WilsonLibrary to access our extensive range of resources: we haveover 50 different study guide titles and 20 careerdevelopment guides, so whether it’s writing better essays orbuilding a CV, instant advice is available to take away. Youcan also access these resources from our website along witha range of online resources such as interactive study skillstutorials and videos on developing your career prospects.

One-to-one advice is available via study consultations,research consultations, maths help, and careers

The Student Support Centre is open weekdays from 10 am -4 pm. This service is available for all students. You can eitherpop in or book an appointment in advance by contacting uson the details above.

English Language Teaching Unit

Readson House, 96-98 Regent RoadT: 0116 229 7856/7F: 0116 229 7818W: www.le.ac.uk/eltuE: eltu@le.ac.uk

The English Language Teaching Unit (ELTU) offers: full-timeyear-round pre-sessional courses in academic English andstudy skills to international students to prepare them foradmission to degree programmes; in-sessional languagesupport to students already on degree courses; and tailor-made language courses for external clients. It also advisesacademic staff on English language entry requirements andhelps international students adapt to life in a different culture.

Health & Wellbeing

Student Counselling, Healthy Livingand Mental Wellbeing Service*

161 Welford Road, Freemen’s Common(behind Freemen’s Common Health Centre)

T: 0116 223 1780 (Counselling) E: counselling@le.ac.uk

T: 0116 223 1268 (Healthy Living)E: healthyliving@le.ac.uk

T: 0116 252 2283 (Mental Wellbeing)E: mentalwellbeing@le.ac.uk

W: www.le.ac.uk/healthandwellbeing

The staff of this Service offer a range of expertise andsupport for both the physical and psychological aspects ofhealth and wellbeing in the context of the studentjourney. The Service is available to all students of theUniversity. The Service can also provide advice andinformation to all members of the University communityabout supporting students with concerns relating to theirphysical or mental health.

Counselling support offers confidential counselling sessionson a one-to-one or group basis, as appropriate. Studentsmay seek counselling for a variety of reasons both academicand personal; some just want to come once to talk oversomething that is troubling them, others may wish to see acounsellor regularly for a period of time, or explore issuestogether with others in a group. For an initial appointmentand explanatory leaflet, please ring or email the Service orvisit the website.

Healthy Living support strives to help students enjoy abalanced lifestyle; the service helps individuals to identify anapproach to life which can improve their wellbeing, andenhance their studies, and to reach their full potential. Theservice is committed to the delivery of health and wellbeing

activities that support students in developing healthy lifeskills. As well as supporting academic achievement, theseskills are transferable and should prove beneficial in thetransition from University to the demands of employmentand graduate careers. This service works closely with theFreemen’s Common Health Centre and also providesdirection to appropriate health care services.

For more information about health and wellbeing, visit thewebsite.

Mental Wellbeing support offers one-to-one support tostudents who are managing mental health issues at university.The aim of this support is to assist students to lessen theimpact these issues might have on their studies. If required, theservice can coordinate a network of support from thoseavailable both at the University and in the wider community.Related group activities and educational workshops are offeredat various times throughout the year. Students are welcome tomake contact with the service at any point in their course. Pre-entry contact is also encouraged from prospective studentswho wish to discuss the support they may require on course.An appointment to meet with an adviser can be made bytelephone, letter, email, or via the website.

Freemen’s Common Health Centre

161 Welford Road, Freemen’s CommonT: 0844 815 1105W: www.le.ac.uk/healthcentre

The doctors and nurses at the Health Centre provide awide range of medical services to students and staffregistered with the practice. The staff are sympathetic tothe health needs and concerns of the Universitypopulation; students may make an appointment to see adoctor or nurse to discuss any health problems. If theycannot deal with your problem directly, Centre staff maybe able to refer you to an appropriate service.Confidentiality is of paramount importance to the practiceand will be respected in all circumstances.

consultations. You can see our advisers face-to-face in theStudent Development Zone or use our website to find outhow to access our services remotely.

Every term, we have a busy programme of interactiveworkshops covering a diverse range of topics. Our learningdevelopment titles range from avoiding plagiarism toimproving your essay writing, to giving effectivepresentations. Career development titles cover all theessential areas such as CV writing, job searching, applicationforms and interview skills.

To find out more about how Student Development canenhance your success at university and beyond, visit ourwebsite.

AccessAbility Centre*

AccessAbility Zone, Ground Floor, David Wilson LibraryT: 0116 252 5002W: www.le.ac.uk/accessabilityE: accessable@le.ac.uk

The Centre offers a range of services to all University ofLeicester students who have specific learning difficulties suchas dyslexia, disabilities or long-term conditions. Staff offerone-to-one support, assessment of dyslexia, the co-ordination of alternative examination arrangements andassistance with applications for the Disabled Students’Allowance. The open access Centre acts as a resource basefor students and staff and is a relaxed place for students towork. Its computers are equipped with specialised softwarefor screen enlargement and speech output (essay planningsoftware and basic speech output software are on theUniversity-wide CFS network). Low-level photocopying andprinting facilities are also available. The Centre welcomesself-referrals as well as referrals from academic staff.

Education Unit

Student Support Centre, Percy Gee BuildingT: 0116 223 1132W: http://leicesterunion.com/yourunionE: educationunit@le.ac.uk

The Education Unit is one of the main and crucial servicesthat the Students’ Union provides for students. The aim ofthe Unit is to provide an impartial and confidential academicadvice service to students across the University on suchtopics as changing course, how to report mitigatingcircumstances, and academic appeals.

Student Development provides lots of opportunities for youto develop your employability skills whilst at university. Wemaintain strong links with employers and advertise theirvacancies and work experience opportunities throughJOBSonline (on our website). We have a busy programme ofemployer-led events, from skills workshops to careers fairs,and we organise numerous opportunities for you to makethe most of your time at university. Choose from a widerange of volunteering opportunities, work placementschemes and enterprise activities, or take an accreditedprogramme and gain a Leicester Award.

Research postgraduates are catered for with resources,events and training specific to their needs: from StartingYour PhD workshops to university-wide events such as theannual Festival of Postgraduate Research.

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE MAKING CONNECTIONS

Making Connections

This leaflet has been written to give an outline of thevarious development and support services available tostudents at the University of Leicester. Each entryprovides details of who to contact for further help orinformation.

Services marked with an asterisk (*) are part of theStudent Support and Development Service (SSDS).

A selection of further local and national sources ofinformation, advice and guidance can be found on ourwebsite at http://go.le.ac.uk/makingconnections

Learning & Career Development

Student Development*

Student Development Zone, Second Floor,David Wilson LibraryT: 0116 252 2004W: www.le.ac.uk/studentdevelopmentE: sdzhelpdesk@le.ac.uk

Whether it’s developing the skills you need to succeed onyour course, or in your life beyond university, StudentDevelopment is here to support and facilitate youracademic, professional and personal development.

Visit the Student Development Zone in the David WilsonLibrary to access our extensive range of resources: we haveover 50 different study guide titles and 20 careerdevelopment guides, so whether it’s writing better essays orbuilding a CV, instant advice is available to take away. Youcan also access these resources from our website along witha range of online resources such as interactive study skillstutorials and videos on developing your career prospects.

One-to-one advice is available via study consultations,research consultations, maths help, and careers

The Student Support Centre is open weekdays from 10 am -4 pm. This service is available for all students. You can eitherpop in or book an appointment in advance by contacting uson the details above.

English Language Teaching Unit

Readson House, 96-98 Regent RoadT: 0116 229 7856/7F: 0116 229 7818W: www.le.ac.uk/eltuE: eltu@le.ac.uk

The English Language Teaching Unit (ELTU) offers: full-timeyear-round pre-sessional courses in academic English andstudy skills to international students to prepare them foradmission to degree programmes; in-sessional languagesupport to students already on degree courses; and tailor-made language courses for external clients. It also advisesacademic staff on English language entry requirements andhelps international students adapt to life in a different culture.

Health & Wellbeing

Student Counselling, Healthy Livingand Mental Wellbeing Service*

161 Welford Road, Freemen’s Common(behind Freemen’s Common Health Centre)

T: 0116 223 1780 (Counselling) E: counselling@le.ac.uk

T: 0116 223 1268 (Healthy Living)E: healthyliving@le.ac.uk

T: 0116 252 2283 (Mental Wellbeing)E: mentalwellbeing@le.ac.uk

W: www.le.ac.uk/healthandwellbeing

The staff of this Service offer a range of expertise andsupport for both the physical and psychological aspects ofhealth and wellbeing in the context of the studentjourney. The Service is available to all students of theUniversity. The Service can also provide advice andinformation to all members of the University communityabout supporting students with concerns relating to theirphysical or mental health.

Counselling support offers confidential counselling sessionson a one-to-one or group basis, as appropriate. Studentsmay seek counselling for a variety of reasons both academicand personal; some just want to come once to talk oversomething that is troubling them, others may wish to see acounsellor regularly for a period of time, or explore issuestogether with others in a group. For an initial appointmentand explanatory leaflet, please ring or email the Service orvisit the website.

Healthy Living support strives to help students enjoy abalanced lifestyle; the service helps individuals to identify anapproach to life which can improve their wellbeing, andenhance their studies, and to reach their full potential. Theservice is committed to the delivery of health and wellbeing

activities that support students in developing healthy lifeskills. As well as supporting academic achievement, theseskills are transferable and should prove beneficial in thetransition from University to the demands of employmentand graduate careers. This service works closely with theFreemen’s Common Health Centre and also providesdirection to appropriate health care services.

For more information about health and wellbeing, visit thewebsite.

Mental Wellbeing support offers one-to-one support tostudents who are managing mental health issues at university.The aim of this support is to assist students to lessen theimpact these issues might have on their studies. If required, theservice can coordinate a network of support from thoseavailable both at the University and in the wider community.Related group activities and educational workshops are offeredat various times throughout the year. Students are welcome tomake contact with the service at any point in their course. Pre-entry contact is also encouraged from prospective studentswho wish to discuss the support they may require on course.An appointment to meet with an adviser can be made bytelephone, letter, email, or via the website.

Freemen’s Common Health Centre

161 Welford Road, Freemen’s CommonT: 0844 815 1105W: www.le.ac.uk/healthcentre

The doctors and nurses at the Health Centre provide awide range of medical services to students and staffregistered with the practice. The staff are sympathetic tothe health needs and concerns of the Universitypopulation; students may make an appointment to see adoctor or nurse to discuss any health problems. If theycannot deal with your problem directly, Centre staff maybe able to refer you to an appropriate service.Confidentiality is of paramount importance to the practiceand will be respected in all circumstances.

consultations. You can see our advisers face-to-face in theStudent Development Zone or use our website to find outhow to access our services remotely.

Every term, we have a busy programme of interactiveworkshops covering a diverse range of topics. Our learningdevelopment titles range from avoiding plagiarism toimproving your essay writing, to giving effectivepresentations. Career development titles cover all theessential areas such as CV writing, job searching, applicationforms and interview skills.

To find out more about how Student Development canenhance your success at university and beyond, visit ourwebsite.

AccessAbility Centre*

AccessAbility Zone, Ground Floor, David Wilson LibraryT: 0116 252 5002W: www.le.ac.uk/accessabilityE: accessable@le.ac.uk

The Centre offers a range of services to all University ofLeicester students who have specific learning difficulties suchas dyslexia, disabilities or long-term conditions. Staff offerone-to-one support, assessment of dyslexia, the co-ordination of alternative examination arrangements andassistance with applications for the Disabled Students’Allowance. The open access Centre acts as a resource basefor students and staff and is a relaxed place for students towork. Its computers are equipped with specialised softwarefor screen enlargement and speech output (essay planningsoftware and basic speech output software are on theUniversity-wide CFS network). Low-level photocopying andprinting facilities are also available. The Centre welcomesself-referrals as well as referrals from academic staff.

Education Unit

Student Support Centre, Percy Gee BuildingT: 0116 223 1132W: http://leicesterunion.com/yourunionE: educationunit@le.ac.uk

The Education Unit is one of the main and crucial servicesthat the Students’ Union provides for students. The aim ofthe Unit is to provide an impartial and confidential academicadvice service to students across the University on suchtopics as changing course, how to report mitigatingcircumstances, and academic appeals.

Student Development provides lots of opportunities for youto develop your employability skills whilst at university. Wemaintain strong links with employers and advertise theirvacancies and work experience opportunities throughJOBSonline (on our website). We have a busy programme ofemployer-led events, from skills workshops to careers fairs,and we organise numerous opportunities for you to makethe most of your time at university. Choose from a widerange of volunteering opportunities, work placementschemes and enterprise activities, or take an accreditedprogramme and gain a Leicester Award.

Research postgraduates are catered for with resources,events and training specific to their needs: from StartingYour PhD workshops to university-wide events such as theannual Festival of Postgraduate Research.

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE MAKING CONNECTIONS

Making Connections

This leaflet has been written to give an outline of thevarious development and support services available tostudents at the University of Leicester. Each entryprovides details of who to contact for further help orinformation.

Services marked with an asterisk (*) are part of theStudent Support and Development Service (SSDS).

A selection of further local and national sources ofinformation, advice and guidance can be found on ourwebsite at http://go.le.ac.uk/makingconnections

Learning & Career Development

Student Development*

Student Development Zone, Second Floor,David Wilson LibraryT: 0116 252 2004W: www.le.ac.uk/studentdevelopmentE: sdzhelpdesk@le.ac.uk

Whether it’s developing the skills you need to succeed onyour course, or in your life beyond university, StudentDevelopment is here to support and facilitate youracademic, professional and personal development.

Visit the Student Development Zone in the David WilsonLibrary to access our extensive range of resources: we haveover 50 different study guide titles and 20 careerdevelopment guides, so whether it’s writing better essays orbuilding a CV, instant advice is available to take away. Youcan also access these resources from our website along witha range of online resources such as interactive study skillstutorials and videos on developing your career prospects.

One-to-one advice is available via study consultations,research consultations, maths help, and careers

The Student Support Centre is open weekdays from 10 am -4 pm. This service is available for all students. You can eitherpop in or book an appointment in advance by contacting uson the details above.

English Language Teaching Unit

Readson House, 96-98 Regent RoadT: 0116 229 7856/7F: 0116 229 7818W: www.le.ac.uk/eltuE: eltu@le.ac.uk

The English Language Teaching Unit (ELTU) offers: full-timeyear-round pre-sessional courses in academic English andstudy skills to international students to prepare them foradmission to degree programmes; in-sessional languagesupport to students already on degree courses; and tailor-made language courses for external clients. It also advisesacademic staff on English language entry requirements andhelps international students adapt to life in a different culture.

Health & Wellbeing

Student Counselling, Healthy Livingand Mental Wellbeing Service*

161 Welford Road, Freemen’s Common(behind Freemen’s Common Health Centre)

T: 0116 223 1780 (Counselling) E: counselling@le.ac.uk

T: 0116 223 1268 (Healthy Living)E: healthyliving@le.ac.uk

T: 0116 252 2283 (Mental Wellbeing)E: mentalwellbeing@le.ac.uk

W: www.le.ac.uk/healthandwellbeing

The staff of this Service offer a range of expertise andsupport for both the physical and psychological aspects ofhealth and wellbeing in the context of the studentjourney. The Service is available to all students of theUniversity. The Service can also provide advice andinformation to all members of the University communityabout supporting students with concerns relating to theirphysical or mental health.

Counselling support offers confidential counselling sessionson a one-to-one or group basis, as appropriate. Studentsmay seek counselling for a variety of reasons both academicand personal; some just want to come once to talk oversomething that is troubling them, others may wish to see acounsellor regularly for a period of time, or explore issuestogether with others in a group. For an initial appointmentand explanatory leaflet, please ring or email the Service orvisit the website.

Healthy Living support strives to help students enjoy abalanced lifestyle; the service helps individuals to identify anapproach to life which can improve their wellbeing, andenhance their studies, and to reach their full potential. Theservice is committed to the delivery of health and wellbeing

activities that support students in developing healthy lifeskills. As well as supporting academic achievement, theseskills are transferable and should prove beneficial in thetransition from University to the demands of employmentand graduate careers. This service works closely with theFreemen’s Common Health Centre and also providesdirection to appropriate health care services.

For more information about health and wellbeing, visit thewebsite.

Mental Wellbeing support offers one-to-one support tostudents who are managing mental health issues at university.The aim of this support is to assist students to lessen theimpact these issues might have on their studies. If required, theservice can coordinate a network of support from thoseavailable both at the University and in the wider community.Related group activities and educational workshops are offeredat various times throughout the year. Students are welcome tomake contact with the service at any point in their course. Pre-entry contact is also encouraged from prospective studentswho wish to discuss the support they may require on course.An appointment to meet with an adviser can be made bytelephone, letter, email, or via the website.

Freemen’s Common Health Centre

161 Welford Road, Freemen’s CommonT: 0844 815 1105W: www.le.ac.uk/healthcentre

The doctors and nurses at the Health Centre provide awide range of medical services to students and staffregistered with the practice. The staff are sympathetic tothe health needs and concerns of the Universitypopulation; students may make an appointment to see adoctor or nurse to discuss any health problems. If theycannot deal with your problem directly, Centre staff maybe able to refer you to an appropriate service.Confidentiality is of paramount importance to the practiceand will be respected in all circumstances.

consultations. You can see our advisers face-to-face in theStudent Development Zone or use our website to find outhow to access our services remotely.

Every term, we have a busy programme of interactiveworkshops covering a diverse range of topics. Our learningdevelopment titles range from avoiding plagiarism toimproving your essay writing, to giving effectivepresentations. Career development titles cover all theessential areas such as CV writing, job searching, applicationforms and interview skills.

To find out more about how Student Development canenhance your success at university and beyond, visit ourwebsite.

AccessAbility Centre*

AccessAbility Zone, Ground Floor, David Wilson LibraryT: 0116 252 5002W: www.le.ac.uk/accessabilityE: accessable@le.ac.uk

The Centre offers a range of services to all University ofLeicester students who have specific learning difficulties suchas dyslexia, disabilities or long-term conditions. Staff offerone-to-one support, assessment of dyslexia, the co-ordination of alternative examination arrangements andassistance with applications for the Disabled Students’Allowance. The open access Centre acts as a resource basefor students and staff and is a relaxed place for students towork. Its computers are equipped with specialised softwarefor screen enlargement and speech output (essay planningsoftware and basic speech output software are on theUniversity-wide CFS network). Low-level photocopying andprinting facilities are also available. The Centre welcomesself-referrals as well as referrals from academic staff.

Education Unit

Student Support Centre, Percy Gee BuildingT: 0116 223 1132W: http://leicesterunion.com/yourunionE: educationunit@le.ac.uk

The Education Unit is one of the main and crucial servicesthat the Students’ Union provides for students. The aim ofthe Unit is to provide an impartial and confidential academicadvice service to students across the University on suchtopics as changing course, how to report mitigatingcircumstances, and academic appeals.

Student Development provides lots of opportunities for youto develop your employability skills whilst at university. Wemaintain strong links with employers and advertise theirvacancies and work experience opportunities throughJOBSonline (on our website). We have a busy programme ofemployer-led events, from skills workshops to careers fairs,and we organise numerous opportunities for you to makethe most of your time at university. Choose from a widerange of volunteering opportunities, work placementschemes and enterprise activities, or take an accreditedprogramme and gain a Leicester Award.

Research postgraduates are catered for with resources,events and training specific to their needs: from StartingYour PhD workshops to university-wide events such as theannual Festival of Postgraduate Research.

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE

Chaplaincy

The Gatehouse, University Road(bottom of Mayor’s Walk)T: 0116 285 6493W: www.le.ac.uk/chaplaincyE: chaplaincy@le.ac.uk

The Gatehouse offers students a place to come and makethemselves at home. We are open Monday to Friday duringterm time. Information is available about local churches andthe world faith communities represented at the University.There is a chapel to pray in and a library with a good collectionof books. Students can talk to a chaplain from differenttraditions (Anglican, Baptist, Roman Catholic, Salvation Army,Lutheran, Methodist, Society of Friends (Quakers)) and also toa chaplain for International Students. The Chaplaincy presentsan opportunity for students to explore spirituality in a widesense not limited to Christian understanding.

Practical Matters

Student Welfare Service*

First Floor, Percy Gee BuildingT: 0116 223 1185W: www.le.ac.uk/welfareE: welfare@le.ac.uk

The Student Welfare Service offers wide-ranging guidance,information and support for students on many issues.

Financial advice is offered for prospective and currentstudents; Student Finance Advisers will work with studentsover hardship and debt issues, negotiating with banks andother creditors, and assisting students in their application forhardship funds, charitable funding and state benefits.

A wide range of advice and support is in place for studentsfrom overseas including specialist immigration advice;

develop skills, enjoy music, use practice rooms and take partin competitions and events.

Departmental Tutors

At the beginning of your course, you will be assigned apersonal tutor. This tutor can advise on academic issuesand, if required, will act as a link with other staff in thedepartment, student support services and the Universityadministration. Your tutor is also available to discuss issuesof a more personal nature and to give advice on otherforms of support. In addition to personal tutors, eachdepartment has a Careers Tutor and a tutor who acts as apoint of contact for students with specific learningdifficulties or disabilities.

Students’ Union

Executive Offices, First Floor, Percy Gee BuildingT: 0116 223 1124W: www.leicesterstudent.orgE: hello@leicesterunion.com

“The Students’ Union aims to improve, enhance andsupport the lives of students at the University of Leicester”.Its primary function is to represent its members, thestudents, and ensure their rights are upheld.

Elected student officers and full-time permanent staff runthe Students’ Union and, amongst an array of services,provides The Scholar Bar, a café restaurant, shops,entertainment, leisure facilities, academic and welfareadvice, help with accommodation, and a focal point forsports clubs, associations and societies.

Students become members of the Students’ Unionautomatically when they enrol at the University, and there isplenty of opportunity for them to get involved in a numberof current campaigns as well as to influence what goes onin the Union through the student parliament.

Safety Bus

Activity Resource Centre Percy Gee BuildingT: 0116 223 1123W: http://leicesterunion.com/yourunionE: su-safetybus@le.ac.uk

The daily Safety Bus service is provided by the Students’Union to take students home throughout term time. Two 8-passenger seat vehicles are used to operate the Safety Busservice, driven by qualified student drivers. The service startsat 6pm in the winter and spring term and 7pm in thesummer term and there is a ‘pickup’ every half hour. The aimof the service is to ensure that students arrive home safely inthe evening, after an event or when the bars and/or librarycloses. There is also a morning service, where one safety busis used to take students from Oadby Halls of Residence tothe University between 8 and 10am. If you require moreinformation, please email or see the Student DevelopmentTransport Officer in the ARC between 10am and 4pm.

Nightline Service

T: 0116 223 1230 (8 pm – 8 am term-time)E: nightlineleicester@hotmail.com

Nightline is a student-run helpline that operates every nightduring term-time between 8 pm and 8 am. It aims toprovide confidential emotional support on any topic thatthe caller wishes to discuss, a wealth of comprehensiveinformation (from cinema listings to helpline numbers), aswell as company for anyone who simply wants a chat.

Trained student volunteers, known as Nightliners, run theservice and ensure complete caller anonymity. Nightline canring callers back if requested, no call will ever be refused, anda choice of female or male listener will be available to talk to.

international students are strongly advised to renew theirvisa through the scheme offered by the Service. Introductorywelcome events are organised for international studentsthroughout the year, particularly at the start of the academicyear. Students are prepared for various transitions through,for example, pre-arrival information and advice on culturalreadjustment when they leave the UK.

Students with families can obtain information aboutchildcare and funding for care, and receive advice on familysupport and activities within the city. Information is availableabout English Language classes for spouses.

The Student Welfare Service works closely with Residentialand Commercial Services to provide high quality support forstudents living in University owned and managedaccommodation. A Welfare Officer (Accommodation) cangive advice over private housing contracts, mediate indisputes, and is qualified to provide general housing advice.The University works closely with the local Police overcommunity issues and a Community Warden is employed todevelop community cohesion.

Support in Accommodation

A wide-ranging support / referral system operates withinUniversity owned and managed accommodation. Seniorstudents (Sub-Wardens and Resident Advisers) live on siteand are trained to provide support, advice and information,and to signpost to professional services. They can listen toconcerns and will take appropriate action. They are trained infirst aid, fire safety, mediation and crime prevention and areavailable on a duty rota to help students from 7pm to 8amon weekdays and for 24 hour periods over weekends duringterm-time, with a limited service during the vacations.

Within accommodation students elect Junior CommonRoom Committees which provide social activities. At OadbyStudent Village, an Arts in the Village Programme isorganised through which students are encouraged to

www.le.ac.uk/ssds

Student Support and Development Service

Making ConnectionsWhere to go for advice and supportfor study, career and personal issues

© University of LeicesterLeicester LE1 7RHUK

www.le.ac.uk

MAKING CONNECTIONS

Student Support andDevelopment Service (SSDS)

T: 0116 229 7767W: www.le.ac.uk/ssdsE: ssds@le.ac.uk

The Student Support and Development Service (SSDS)provides a fully integrated development and support servicefor students at the University of Leicester. Many of the unitslisted in this leaflet work in close partnership to developand improve the services available to students.

Opening times for the different units may vary. Please phone/visit website to find out the currentarrangements.

See what students say about SSDS atwww.le.ac.uk/ssds/introduction

2558_08/10

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE

Chaplaincy

The Gatehouse, University Road(bottom of Mayor’s Walk)T: 0116 285 6493W: www.le.ac.uk/ChaplaincyE: chaplaincy@le.ac.uk

The Gatehouse offers students a place to come and makethemselves at home. We are open Monday to Friday duringterm time. Information is available about local churches andthe world faith communities represented at the University.There is a chapel to pray in and a library with a good collectionof books. Students can talk to a chaplain from differenttraditions (Anglican, Baptist, Roman Catholic, Salvation Army,Lutheran, Methodist, Society of Friends (Quakers)) and also toa chaplain for International Students. The Chaplaincy presentsan opportunity for students to explore spirituality in a widesense not limited to Christian understanding.

Practical Matters

Student Welfare Service*

First Floor, Percy Gee BuildingT: 0116 223 1185W: www.le.ac.uk/welfareE: welfare@le.ac.uk

The Student Welfare Service offers wide-ranging guidance,information and support for students on many issues.

Financial advice is offered for prospective and currentstudents; Student Finance Advisers will work with studentsover hardship and debt issues, negotiating with banks andother creditors, and assisting students in their application forhardship funds, charitable funding and state benefits.

A wide range of advice and support is in place for studentsfrom overseas including specialist immigration advice;

develop skills, enjoy music, use practice rooms and take partin competitions and events.

Departmental Tutors

At the beginning of your course, you will be assigned apersonal tutor. This tutor can advise on academic issuesand, if required, will act as a link with other staff in thedepartment, student support services and the Universityadministration. Your tutor is also available to discuss issuesof a more personal nature and to give advice on otherforms of support. In addition to personal tutors, eachdepartment has a Careers Tutor and a tutor who acts as apoint of contact for students with specific learningdifficulties or disabilities.

Students’ Union

Executive Offices, First Floor, Percy Gee BuildingT: 0116 223 1124W: www.leicesterstudent.orgE: hello@leicesterunion.com

“The Students’ Union aims to improve, enhance andsupport the lives of students at the University of Leicester”.Its primary function is to represent its members, thestudents, and ensure their rights are upheld.

Elected student officers and full-time permanent staff runthe Students’ Union and, amongst an array of services,provides The Scholar Bar, a café restaurant, shops,entertainment, leisure facilities, academic and welfareadvice, help with accommodation, and a focal point forsports clubs, associations and societies.

Students become members of the Students’ Unionautomatically when they enrol at the University, and there isplenty of opportunity for them to get involved in a numberof current campaigns as well as to influence what goes onin the Union through the student parliament.

Safety Bus

Activity Resource Centre Percy Gee BuildingT: 0116 223 1123W: http://leicesterunion.com/yourunionE: su-safetybus@le.ac.uk

The daily Safety Bus service is provided by the Students’Union to take students home throughout term time. Two 8-passenger seat vehicles are used to operate the Safety Busservice, driven by qualified student drivers. The service startsat 6pm in the winter and spring term and 7pm in thesummer term and there is a ‘pickup’ every half hour. The aimof the service is to ensure that students arrive home safely inthe evening, after an event or when the bars and/or librarycloses. There is also a morning service, where one safety busis used to take students from Oadby Halls of Residence tothe University between 8 and 10am. If you require moreinformation, please email or see the Student DevelopmentTransport Officer in the ARC between 10am and 4pm.

Nightline Service

T: 0116 223 1230 (8 pm – 8 am term-time)E: nightlineleicester@hotmail.com

Nightline is a student-run helpline that operates every nightduring term-time between 8 pm and 8 am. It aims toprovide confidential emotional support on any topic thatthe caller wishes to discuss, a wealth of comprehensiveinformation (from cinema listings to helpline numbers), aswell as company for anyone who simply wants a chat.

Trained student volunteers, known as Nightliners, run theservice and ensure complete caller anonymity. Nightline canring callers back if requested, no call will ever be refused, anda choice of female or male listener will be available to talk to.

international students are strongly advised to renew theirvisa through the scheme offered by the Service. Introductorywelcome events are organised for international studentsthroughout the year, particularly at the start of the academicyear. Students are prepared for various transitions through,for example, pre-arrival information and advice on culturalreadjustment when they leave the UK.

Students with families can obtain information aboutchildcare and funding for care, and receive advice on familysupport and activities within the city. Information is availableabout English Language classes for spouses.

The Student Welfare Service works closely with Residentialand Commercial Services to provide high quality support forstudents living in University owned and managedaccommodation. A Welfare Officer (Accommodation) cangive advice over private housing contracts, mediate indisputes, and is qualified to provide general housing advice.The University works closely with the local Police overcommunity issues and a Community Warden is employed todevelop community cohesion.

Support in Accommodation

A wide-ranging support / referral system operates withinUniversity owned and managed accommodation. Seniorstudents (Sub-Wardens and Resident Advisers) live on siteand are trained to provide support, advice and information,and to signpost to professional services. They can listen toconcerns and will take appropriate action. They are trained infirst aid, fire safety, mediation and crime prevention and areavailable on a duty rota to help students from 7pm to 8amon weekdays and for 24 hour periods over weekends duringterm-time, with a limited service during the vacations.

Within accommodation students elect Junior CommonRoom Committees which provide social activities. At OadbyStudent Village, an Arts in the Village Programme isorganised through which students are encouraged to

www.le.ac.uk/ssds

Student Support and Development Service

Making ConnectionsWhere to go for advice and supportfor study, career and personal issues

© University of LeicesterLeicester LE1 7RHUK

www.le.ac.uk

MAKING CONNECTIONS

Student Support andDevelopment Service (SSDS)

T: 0116 229 7767W: www.le.ac.uk/ssdsE: ssds@le.ac.uk

The Student Support and Development Service (SSDS)provides a fully integrated development and support servicefor students at the University of Leicester. Many of the unitslisted in this leaflet work in close partnership to developand improve the services available to students.

Opening times for the different units may vary. Please phone/visit website to find out the currentarrangements.

See what students say about SSDS atwww.le.ac.uk/ssds/introduction

2558_08/10

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE

Chaplaincy

The Gatehouse, University Road(bottom of Mayor’s Walk)T: 0116 285 6493W: www.le.ac.uk/ChaplaincyE: chaplaincy@le.ac.uk

The Gatehouse offers students a place to come and makethemselves at home. We are open Monday to Friday duringterm time. Information is available about local churches andthe world faith communities represented at the University.There is a chapel to pray in and a library with a good collectionof books. Students can talk to a chaplain from differenttraditions (Anglican, Baptist, Roman Catholic, Salvation Army,Lutheran, Methodist, Society of Friends (Quakers)) and also toa chaplain for International Students. The Chaplaincy presentsan opportunity for students to explore spirituality in a widesense not limited to Christian understanding.

Practical Matters

Student Welfare Service*

First Floor, Percy Gee BuildingT: 0116 223 1185W: www.le.ac.uk/welfareE: welfare@le.ac.uk

The Student Welfare Service offers wide-ranging guidance,information and support for students on many issues.

Financial advice is offered for prospective and currentstudents; Student Finance Advisers will work with studentsover hardship and debt issues, negotiating with banks andother creditors, and assisting students in their application forhardship funds, charitable funding and state benefits.

A wide range of advice and support is in place for studentsfrom overseas including specialist immigration advice;

develop skills, enjoy music, use practice rooms and take partin competitions and events.

Departmental Tutors

At the beginning of your course, you will be assigned apersonal tutor. This tutor can advise on academic issuesand, if required, will act as a link with other staff in thedepartment, student support services and the Universityadministration. Your tutor is also available to discuss issuesof a more personal nature and to give advice on otherforms of support. In addition to personal tutors, eachdepartment has a Careers Tutor and a tutor who acts as apoint of contact for students with specific learningdifficulties or disabilities.

Students’ Union

Executive Offices, First Floor, Percy Gee BuildingT: 0116 223 1124W: www.leicesterstudent.orgE: hello@leicesterunion.com

“The Students’ Union aims to improve, enhance andsupport the lives of students at the University of Leicester”.Its primary function is to represent its members, thestudents, and ensure their rights are upheld.

Elected student officers and full-time permanent staff runthe Students’ Union and, amongst an array of services,provides The Scholar Bar, a café restaurant, shops,entertainment, leisure facilities, academic and welfareadvice, help with accommodation, and a focal point forsports clubs, associations and societies.

Students become members of the Students’ Unionautomatically when they enrol at the University, and there isplenty of opportunity for them to get involved in a numberof current campaigns as well as to influence what goes onin the Union through the student parliament.

Safety Bus

Activity Resource Centre Percy Gee BuildingT: 0116 223 1123W: http://leicesterunion.com/yourunionE: su-safetybus@le.ac.uk

The daily Safety Bus service is provided by the Students’Union to take students home throughout term time. Two 8-passenger seat vehicles are used to operate the Safety Busservice, driven by qualified student drivers. The service startsat 6pm in the winter and spring term and 7pm in thesummer term and there is a ‘pickup’ every half hour. The aimof the service is to ensure that students arrive home safely inthe evening, after an event or when the bars and/or librarycloses. There is also a morning service, where one safety busis used to take students from Oadby Halls of Residence tothe University between 8 and 10am. If you require moreinformation, please email or see the Student DevelopmentTransport Officer in the ARC between 10am and 4pm.

Nightline Service

T: 0116 223 1230 (8 pm – 8 am term-time)E: nightlineleicester@hotmail.com

Nightline is a student-run helpline that operates every nightduring term-time between 8 pm and 8 am. It aims toprovide confidential emotional support on any topic thatthe caller wishes to discuss, a wealth of comprehensiveinformation (from cinema listings to helpline numbers), aswell as company for anyone who simply wants a chat.

Trained student volunteers, known as Nightliners, run theservice and ensure complete caller anonymity. Nightline canring callers back if requested, no call will ever be refused, anda choice of female or male listener will be available to talk to.

international students are strongly advised to renew theirvisa through the scheme offered by the Service. Introductorywelcome events are organised for international studentsthroughout the year, particularly at the start of the academicyear. Students are prepared for various transitions through,for example, pre-arrival information and advice on culturalreadjustment when they leave the UK.

Students with families can obtain information aboutchildcare and funding for care, and receive advice on familysupport and activities within the city. Information is availableabout English Language classes for spouses.

The Student Welfare Service works closely with Residentialand Commercial Services to provide high quality support forstudents living in University owned and managedaccommodation. A Welfare Officer (Accommodation) cangive advice over private housing contracts, mediate indisputes, and is qualified to provide general housing advice.The University works closely with the local Police overcommunity issues and a Community Warden is employed todevelop community cohesion.

Support in Accommodation

A wide-ranging support / referral system operates withinUniversity owned and managed accommodation. Seniorstudents (Sub-Wardens and Resident Advisers) live on siteand are trained to provide support, advice and information,and to signpost to professional services. They can listen toconcerns and will take appropriate action. They are trained infirst aid, fire safety, mediation and crime prevention and areavailable on a duty rota to help students from 7pm to 8amon weekdays and for 24 hour periods over weekends duringterm-time, with a limited service during the vacations.

Within accommodation students elect Junior CommonRoom Committees which provide social activities. At OadbyStudent Village, an Arts in the Village Programme isorganised through which students are encouraged to

www.le.ac.uk/ssds

Student Support and Development Service

Making ConnectionsWhere to go for advice and supportfor study, career and personal issues

© University of LeicesterLeicester LE1 7RHUK

www.le.ac.uk

MAKING CONNECTIONS

Student Support andDevelopment Service (SSDS)

T: 0116 229 7767W: www.le.ac.uk/ssdsE: ssds@le.ac.uk

The Student Support and Development Service (SSDS)provides a fully integrated development and support servicefor students at the University of Leicester. Many of the unitslisted in this leaflet work in close partnership to developand improve the services available to students.

Opening times for the different units may vary. Please phone/visit website to find out the currentarrangements.

See what students say about SSDS atwww.le.ac.uk/ssds/introduction

2558_08/10

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE

Chaplaincy

The Gatehouse, University Road(bottom of Mayor’s Walk)T: 0116 285 6493W: www.le.ac.uk/ChaplaincyE: chaplaincy@le.ac.uk

The Gatehouse offers students a place to come and makethemselves at home. We are open Monday to Friday duringterm time. Information is available about local churches andthe world faith communities represented at the University.There is a chapel to pray in and a library with a good collectionof books. Students can talk to a chaplain from differenttraditions (Anglican, Baptist, Roman Catholic, Salvation Army,Lutheran, Methodist, Society of Friends (Quakers)) and also toa chaplain for International Students. The Chaplaincy presentsan opportunity for students to explore spirituality in a widesense not limited to Christian understanding.

Practical Matters

Student Welfare Service*

First Floor, Percy Gee BuildingT: 0116 223 1185W: www.le.ac.uk/welfareE: welfare@le.ac.uk

The Student Welfare Service offers wide-ranging guidance,information and support for students on many issues.

Financial advice is offered for prospective and currentstudents; Student Finance Advisers will work with studentsover hardship and debt issues, negotiating with banks andother creditors, and assisting students in their application forhardship funds, charitable funding and state benefits.

A wide range of advice and support is in place for studentsfrom overseas including specialist immigration advice;

develop skills, enjoy music, use practice rooms and take partin competitions and events.

Departmental Tutors

At the beginning of your course, you will be assigned apersonal tutor. This tutor can advise on academic issuesand, if required, will act as a link with other staff in thedepartment, student support services and the Universityadministration. Your tutor is also available to discuss issuesof a more personal nature and to give advice on otherforms of support. In addition to personal tutors, eachdepartment has a Careers Tutor and a tutor who acts as apoint of contact for students with specific learningdifficulties or disabilities.

Students’ Union

Executive Offices, First Floor, Percy Gee BuildingT: 0116 223 1124W: www.leicesterstudent.orgE: hello@leicesterunion.com

“The Students’ Union aims to improve, enhance andsupport the lives of students at the University of Leicester”.Its primary function is to represent its members, thestudents, and ensure their rights are upheld.

Elected student officers and full-time permanent staff runthe Students’ Union and, amongst an array of services,provides The Scholar Bar, a café restaurant, shops,entertainment, leisure facilities, academic and welfareadvice, help with accommodation, and a focal point forsports clubs, associations and societies.

Students become members of the Students’ Unionautomatically when they enrol at the University, and there isplenty of opportunity for them to get involved in a numberof current campaigns as well as to influence what goes onin the Union through the student parliament.

Safety Bus

Activity Resource Centre Percy Gee BuildingT: 0116 223 1123W: http://leicesterunion.com/yourunionE: su-safetybus@le.ac.uk

The daily Safety Bus service is provided by the Students’Union to take students home throughout term time. Two 8-passenger seat vehicles are used to operate the Safety Busservice, driven by qualified student drivers. The service startsat 6pm in the winter and spring term and 7pm in thesummer term and there is a ‘pickup’ every half hour. The aimof the service is to ensure that students arrive home safely inthe evening, after an event or when the bars and/or librarycloses. There is also a morning service, where one safety busis used to take students from Oadby Halls of Residence tothe University between 8 and 10am. If you require moreinformation, please email or see the Student DevelopmentTransport Officer in the ARC between 10am and 4pm.

Nightline Service

T: 0116 223 1230 (8 pm – 8 am term-time)E: nightlineleicester@hotmail.com

Nightline is a student-run helpline that operates every nightduring term-time between 8 pm and 8 am. It aims toprovide confidential emotional support on any topic thatthe caller wishes to discuss, a wealth of comprehensiveinformation (from cinema listings to helpline numbers), aswell as company for anyone who simply wants a chat.

Trained student volunteers, known as Nightliners, run theservice and ensure complete caller anonymity. Nightline canring callers back if requested, no call will ever be refused, anda choice of female or male listener will be available to talk to.

international students are strongly advised to renew theirvisa through the scheme offered by the Service. Introductorywelcome events are organised for international studentsthroughout the year, particularly at the start of the academicyear. Students are prepared for various transitions through,for example, pre-arrival information and advice on culturalreadjustment when they leave the UK.

Students with families can obtain information aboutchildcare and funding for care, and receive advice on familysupport and activities within the city. Information is availableabout English Language classes for spouses.

The Student Welfare Service works closely with Residentialand Commercial Services to provide high quality support forstudents living in University owned and managedaccommodation. A Welfare Officer (Accommodation) cangive advice over private housing contracts, mediate indisputes, and is qualified to provide general housing advice.The University works closely with the local Police overcommunity issues and a Community Warden is employed todevelop community cohesion.

Support in Accommodation

A wide-ranging support / referral system operates withinUniversity owned and managed accommodation. Seniorstudents (Sub-Wardens and Resident Advisers) live on siteand are trained to provide support, advice and information,and to signpost to professional services. They can listen toconcerns and will take appropriate action. They are trained infirst aid, fire safety, mediation and crime prevention and areavailable on a duty rota to help students from 7pm to 8amon weekdays and for 24 hour periods over weekends duringterm-time, with a limited service during the vacations.

Within accommodation students elect Junior CommonRoom Committees which provide social activities. At OadbyStudent Village, an Arts in the Village Programme isorganised through which students are encouraged to

www.le.ac.uk/ssds

Student Support and Development Service

Making ConnectionsWhere to go for advice and supportfor study, career and personal issues

© University of LeicesterLeicester LE1 7RHUK

www.le.ac.uk

MAKING CONNECTIONS

Student Support andDevelopment Service (SSDS)

T: 0116 229 7767W: www.le.ac.uk/ssdsE: ssds@le.ac.uk

The Student Support and Development Service (SSDS)provides a fully integrated development and support servicefor students at the University of Leicester. Many of the unitslisted in this leaflet work in close partnership to developand improve the services available to students.

Opening times for the different units may vary. Please phone/visit website to find out the currentarrangements.

See what students say about SSDS atwww.le.ac.uk/ssds/introduction

2558_08/10

UNIVERSITY OF LEICESTER · STUDENT SUPPORT AND DEVELOPMENT SERVICE

Chaplaincy

The Gatehouse, University Road(bottom of Mayor’s Walk)T: 0116 285 6493W: www.le.ac.uk/ChaplaincyE: chaplaincy@le.ac.uk

The Gatehouse offers students a place to come and makethemselves at home. We are open Monday to Friday duringterm time. Information is available about local churches andthe world faith communities represented at the University.There is a chapel to pray in and a library with a good collectionof books. Students can talk to a chaplain from differenttraditions (Anglican, Baptist, Roman Catholic, Salvation Army,Lutheran, Methodist, Society of Friends (Quakers)) and also toa chaplain for International Students. The Chaplaincy presentsan opportunity for students to explore spirituality in a widesense not limited to Christian understanding.

Practical Matters

Student Welfare Service*

First Floor, Percy Gee BuildingT: 0116 223 1185W: www.le.ac.uk/welfareE: welfare@le.ac.uk

The Student Welfare Service offers wide-ranging guidance,information and support for students on many issues.

Financial advice is offered for prospective and currentstudents; Student Finance Advisers will work with studentsover hardship and debt issues, negotiating with banks andother creditors, and assisting students in their application forhardship funds, charitable funding and state benefits.

A wide range of advice and support is in place for studentsfrom overseas including specialist immigration advice;

develop skills, enjoy music, use practice rooms and take partin competitions and events.

Departmental Tutors

At the beginning of your course, you will be assigned apersonal tutor. This tutor can advise on academic issuesand, if required, will act as a link with other staff in thedepartment, student support services and the Universityadministration. Your tutor is also available to discuss issuesof a more personal nature and to give advice on otherforms of support. In addition to personal tutors, eachdepartment has a Careers Tutor and a tutor who acts as apoint of contact for students with specific learningdifficulties or disabilities.

Students’ Union

Executive Offices, First Floor, Percy Gee BuildingT: 0116 223 1124W: www.leicesterstudent.orgE: hello@leicesterunion.com

“The Students’ Union aims to improve, enhance andsupport the lives of students at the University of Leicester”.Its primary function is to represent its members, thestudents, and ensure their rights are upheld.

Elected student officers and full-time permanent staff runthe Students’ Union and, amongst an array of services,provides The Scholar Bar, a café restaurant, shops,entertainment, leisure facilities, academic and welfareadvice, help with accommodation, and a focal point forsports clubs, associations and societies.

Students become members of the Students’ Unionautomatically when they enrol at the University, and there isplenty of opportunity for them to get involved in a numberof current campaigns as well as to influence what goes onin the Union through the student parliament.

Safety Bus

Activity Resource Centre Percy Gee BuildingT: 0116 223 1123W: http://leicesterunion.com/yourunionE: su-safetybus@le.ac.uk

The daily Safety Bus service is provided by the Students’Union to take students home throughout term time. Two 8-passenger seat vehicles are used to operate the Safety Busservice, driven by qualified student drivers. The service startsat 6pm in the winter and spring term and 7pm in thesummer term and there is a ‘pickup’ every half hour. The aimof the service is to ensure that students arrive home safely inthe evening, after an event or when the bars and/or librarycloses. There is also a morning service, where one safety busis used to take students from Oadby Halls of Residence tothe University between 8 and 10am. If you require moreinformation, please email or see the Student DevelopmentTransport Officer in the ARC between 10am and 4pm.

Nightline Service

T: 0116 223 1230 (8 pm – 8 am term-time)E: nightlineleicester@hotmail.com

Nightline is a student-run helpline that operates every nightduring term-time between 8 pm and 8 am. It aims toprovide confidential emotional support on any topic thatthe caller wishes to discuss, a wealth of comprehensiveinformation (from cinema listings to helpline numbers), aswell as company for anyone who simply wants a chat.

Trained student volunteers, known as Nightliners, run theservice and ensure complete caller anonymity. Nightline canring callers back if requested, no call will ever be refused, anda choice of female or male listener will be available to talk to.

international students are strongly advised to renew theirvisa through the scheme offered by the Service. Introductorywelcome events are organised for international studentsthroughout the year, particularly at the start of the academicyear. Students are prepared for various transitions through,for example, pre-arrival information and advice on culturalreadjustment when they leave the UK.

Students with families can obtain information aboutchildcare and funding for care, and receive advice on familysupport and activities within the city. Information is availableabout English Language classes for spouses.

The Student Welfare Service works closely with Residentialand Commercial Services to provide high quality support forstudents living in University owned and managedaccommodation. A Welfare Officer (Accommodation) cangive advice over private housing contracts, mediate indisputes, and is qualified to provide general housing advice.The University works closely with the local Police overcommunity issues and a Community Warden is employed todevelop community cohesion.

Support in Accommodation

A wide-ranging support / referral system operates withinUniversity owned and managed accommodation. Seniorstudents (Sub-Wardens and Resident Advisers) live on siteand are trained to provide support, advice and information,and to signpost to professional services. They can listen toconcerns and will take appropriate action. They are trained infirst aid, fire safety, mediation and crime prevention and areavailable on a duty rota to help students from 7pm to 8amon weekdays and for 24 hour periods over weekends duringterm-time, with a limited service during the vacations.

Within accommodation students elect Junior CommonRoom Committees which provide social activities. At OadbyStudent Village, an Arts in the Village Programme isorganised through which students are encouraged to

www.le.ac.uk/ssds

Student Support and Development Service

Making ConnectionsWhere to go for advice and supportfor study, career and personal issues

© University of LeicesterLeicester LE1 7RHUK

www.le.ac.uk

MAKING CONNECTIONS

Student Support andDevelopment Service (SSDS)

T: 0116 229 7767W: www.le.ac.uk/ssdsE: ssds@le.ac.uk

The Student Support and Development Service (SSDS)provides a fully integrated development and support servicefor students at the University of Leicester. Many of the unitslisted in this leaflet work in close partnership to developand improve the services available to students.

Opening times for the different units may vary. Please phone/visit website to find out the currentarrangements.

See what students say about SSDS atwww.le.ac.uk/ssds/introduction

2558_08/10