July 2014Principal Directorate Quality Management

MAKING COMPLAINTS AT THE EPO

2European Patent Office

http://www.epo.org/service-support/contact-us.html

Making a complaint is not filing an appeal under Article 106 EPC

3European Patent Office

http://www.epo.org/complaints

• file-specific procedural issue• software/online services • other

Making a complaint is not filing an appeal under Article 106 EPC

European Patent Office

Help us

− to make our complaint handling procedure more transparent and

efficient

− to treat external complaints in a harmonised manner

− to meet user expectation of a comprehensive and timely reply,

or/and of an action taken by the operational department

− to improve the quality of our services by identifying the need for

corrective and/or preventive actions

by making your complaint online via www.epo.org/contactor www.epo.org/complaints

please visit our website at www.epo.org to check for updates

European Patent Office

Thank you for your attention