Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating...
Transcript of Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating...
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MakingcloudSLAsreadilyusableintheEUprivatesector
C-SIGWGonCloudStandards18January2017|Brussels,Belgium
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SLA-Ready’smainoutputs
EducatingandempoweringcustomersandprovidersACommonReferenceModelforSLAsSLAMarketplace
23Real-worldusecasesOnlineSLAtoolforcloudcustomersSLARepository&Self-assessmentquestionnaireforCSPs
OutreachworkshopstoEUSMEsContributionstostandardisationincloudSLAs.
1/1/2015– 31/12/2016Partners:
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23UseCases
CommonReferenceModelRequirementsCloudSLOs&SLAs
SME3Experienced
SME1Novice
SMEMARKETTOSLA(RELATED)REQUIREMENTS&STANDARDS,ANDVICEVERSAISO19086-1/-4,CCSCSLA,C-SIGSLA,ECSMART,ETSITR103125,SLALOM
CommonReferenceModelCloudSLOs&SLAs
SME2Basic
Knowledge
SME4Novice
SME5Basic
Knowledge
SME6Experienced
ECCloudSLAStandardisationGuidelines,Technical,Economic,Sociological,Legalandgovernanceaspects;&CloudSLA/SLOrelatedInternationalStandards
UseCaseRecognition
UCA UCB UCC UCD UCE UCF
SMEs
ARTHUR’SLEGALLAYEREDMETHODOLOGY
LayeredmethodologyCR
MValidation
CRMDefinition
CRMisareferencespecificationforbuildingCloudSLAsandhelpstowardsacommonunderstandingofSLAsforcloudservices
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SLA-ReadyCRMhierarchy:elements
General
Freshness
ReadabilitySupportCredits
Changes
Reporting
SLO&Metrics
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SLAURL Findable Choice ofLaw Rolesandresponsibilities
CloudSLADefinitions
Revisiondate
UpdateFrequency
Previousversionsandrevisions
SLADuration
SLALanguage Machine-readableformat NumberofpagesContactsupport ContactavailabilityServiceCredit Servicecredit assignment Max. Servicecredits
providedSLA changenotifications UnilateralchangeServicelevelsreporting
Servicelevelcontinuousreporting
Feasibility ofspecialsandcustomizations
Generalcarve-outs
Groups(8) CRMElements(30)
SpecifiedSLOmetrics
GeneralSLOs
Performance Reliability DataMgmnt.
Security PDP
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ACommonReferenceModeltodescribe,promoteandsupporttheuptakeofSLAs:www.sla-ready.eu/reports
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Servicestoeducate&empowerSMEs
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SLAMarketplace23Usecases• Coveringrangeofcloudusers,businesses&
stagesofcloudservicelifecycle• BasisforBusinessGuide&recommendationsSLA-Aid– Onlinetool• 30Questions coverCommonReferenceModel
elements• Recommendationsreflectgoodpracticesfor
eachelementSLARepository• Self-assessmentq’aire basedonCRM• CSPresultspublishedonlineSMEWorkshops• Addressinganeedforface-to-faceinteraction
anddeeperdiscussiononprioritieswww.sla-ready.eu/marketplace
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RecommendationsfortheEUDSMstrategySLAsneedtobetrustedsourcesofinformation:TheCRMshouldbeusedasafirststeptowardsthis.KnowledgeiskeyforSMEs:MoreSMEworkshopsandcomprehensiblelegaladviceforSMEstoovercomelegalesebarrierswhensigningcloudcontracts.AtransparentSLAcanbeauniquesellingpointforCSPs:Transparencycanleadtocompetitionandcloudadoption.ContributionsandsupporttoISO/IEC190861-4areakeyelementincreatingacultureoftrustandtransparencyincloudSLAsandprocurementofcloudservices.Elementswhichempowertransitiontocloudshouldbecovered:EssentialCRMelementssuchasfindability,update/validity,period,languages generallynotcoveredinstandards.CommunitycloudsfacethesamechallengesasSMEs:Pre-commercialprocurementofcloudserviceshasandcanbenefitfromtheCRM.AutomatedandmachinereadableSLAsneededforemergingservicesofIOT.AwaytoautomateandacceleratetheenforcementandcheckingofSLAs.Challengeingettingthemsemanticallyright.Technicalandnon-technicalexperts(incl.verticalindustries)arerequiredtodefinequalitativeaspects(e.g.termination).
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ISO/IEC19086-1/-4:CloudSLAs
ProvidesterminologyandcomponentsofSLAsforcloudservices(includingsecurityandprivacy)SpecifiesamodelfordescribingcloudSLAmetricsPresentsthecore/conformancerequirementsassociatedprovidedSLAcomponentsFacilitatescommonunderstandingbetweentheCloudServiceProvidersandtheCloudServiceCustomers
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UpdatesfrompreviousISO/IECSC38:19086-1:MovingtoDISbeforetheendoftheyear(nocontributions)19086-2:AllcontributionstoWD(metricssamples,feedbackonconceptualmodel)acceptedandpublishedinnewCDversion.19086-3:ContributionstoDISsubmitted(ballotingin1/2017)19086-4:ExtensivechangestocurrentCDversion,newCDversionwillbeissuedafterthefinalizationofSLA-Ready
Duringthelifetimeoftheproject,totalof48contributionsweresubmittedtoISO.
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ISO/IEC19086-1/-4:CloudSLAs
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Thankyou!
@SLAReady www.sla-ready.eu
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SLA-ReadyCRM:ElementsandcomponentsoftheSLO&Metricsgroup
1/18/17 SLA-ReadyGM- Darmstadt 10CourtesyofTUDA&Arthur’sLegal