Making Business in Costa Rica
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Transcript of Making Business in Costa Rica
CostaProyecto Impacto III
Professor: Francisco Astorga
Amelia Carolina Jaquez GonzálezOrlando Bustamante PérezMarisol Hernández Ibarra
Ma. Lourdes Verdugo InzunzaNinfa Leticia Gaxiola GodoyIndra Sarahí Núñez Sánchez
Rica
Fast Facts• Monetary Unit:Colón.• Major Industries: Food processing, textiles, clothing, construction materials.• Primary Trading Partners: United States, the Netherlands, Guatemala, Japan, Mexico and Brazil
Fast Facts• Key Exports:Manufactured products, coffee, bananas, textiles and sugar.
• Key Imports: Raw materials, consumer goods, capital equipment and petroleum.
Fast FactsMajor Cities:• San José (Capital)• Alajuela• Cartago
Ethnic Groups:• Caucasian- Spanish/Indian
mix: 95 %• Black: 3%• Indian: 1%• Chinese: 1%
Fast FactsPrimary religions:• Roman Catholic: 77%• Evangelical Protestant, other
protestant and Jenovah’s Witness: 13%
Language• Spanish official language• English is used in the
bigger cities and by businesspeople.
Evangelical Protes-tant, Other protes-tant and Jenovah's Witness
Roman Catholic
Reducing Communication Noise
Greatings• Common greetings:-Buenos días (Good morning)-Buenas tardes (Good afernoon)-Buenas noches (Good evening)
• Men shake hands (To everyone in the group)• Women usually give a light kiss on the cheek• Called as “ticos” by other Central Americans (even
by themselves) is because they use it as a suffix.
• Typical titles: Señor, Señora and Señorita• Don and Doña followed by the first name are used for respect
and authority• First name are used among friends, coworkers and subordinates
Greatings
Bring plenty of business cards, printed in both Spanish and English
People stand very close to each other
when talking
ConversationThey love to talk about their beautiful country:• Rainforests• Volcanoes• Nature preserves
Ecoturism is very
popular
Football is the most popular sport
Television programs and movies from the US are
popular
Eye contact and also they usetheir hands a lot when they talk
Sensitivies
Ticos avoid confrontation where possible
Key Negotiationg Pointers
Be punctual even though your counterpart may be arrive later
Key Negotiationg PointersMake prior appointments and reconfirm before arrival
Be gracious and courteous
Day-to-day pointers
• Be well prepared and organized.
• Know your counterpart before the approach.
• Show respect
• Be patient• Don’t mistake graciousness• Contact is very important• Have the information bilingual
Day-to-day pointers
• Business Entertainment Guidelines – Socialize
– Business entertainment in restaurants.
– Send a thank you note
– Expect a lot of gift given
Day-to-day pointers
• Table manners and food– Casado (rice, beans, eggs, meat, and
plantain) is a typical lunchtime meal.
– Coffee is enjoy by ticos of all ages.
– A 10 percent tip is usually included in the bill.
Day-to-day pointers
Gender Issues
• International businesswomen can expect better treatment than in the rest of Latin America.
• Most women have not traditionally worked outside the home.
• Women maintain their own identity in legal and business matters.
Gender issues
Important Things
• Has a policy of nonintervention in the affair of foreing goverments.
• Has one of the best medical and education system in Latin America.
• Ecoturism – Costa Rica`s protected areas.
Important things
Mexican Enterprises in Costa Rica
Videos• http://
www.youtube.com/watch?v=4JsMfpkAJBw• http://
www.youtube.com/watch?v=S1t_oniGVpo• http://
www.youtube.com/watch?v=8r41szn_qc4
Resources
Acuff, Frank L. How to Negotiate Anything with Anyone Anywhere around the World. New York: American Management Association, 1993. Print.