Make good governance through e governance
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Make Good Governance through e-Governance
LALTHLAMUANA5th march, 2014
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DEFINITION
Good Governance is the
process by which public
institutions take
decisions in consultation
with Stakeholders to
coordinate (or govern)
public affairs and manage
public resources
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CHARACTERISTICS OF GOOD GOVERNANCE
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1. PARTICIPATION
PUBLIC PARTICIPATION
Design and Implementation
Public Meeting Interview Key
Stakeholder Engage Community Build Trust in the
Process Create Public Support
for the Plan Audit the Project Jointly
ONLINE PARTICIPATION
CHECKLIST
Skill Time Desire Interest Knowledge
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2. CONSENSUS
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3. EFFICIENCY & EFFECTIVENESS
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4. RESPONSIVENESS
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5. TRANSPARENCY
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6. ACCOUNTABILITY
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7. RULES OF LAW
Access to Public
Services
Political Recovery
Economic Recovery
Safety & Security
Rules of Law
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8. EQUITY AND INCLUSIVENESS
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ISO 9001:2008 & IS 15700:2005
• ISO9001 is an internationally recognized and well understood
standard. It is the most widely adopted Quality Management
System (QMS) -management processes, core processes and
support processes. That is, it covers all aspects of departmental
mandate and functioning.
• IS 15700 is mainly focus on service delivery aspects of the
Department. It has been developed by Bureau of Indian Standards
(BIS) and is not known outside India. IS 15700 is applicable only
for public sector organization for ensuring (a) Service Quality, (b)
Public Grievance Redressal, (c) Citizen Interface
G-Governance is a journey, Not the destination….