MAIRÉAD MARTIN WINTER CSG MEETING JANUARY 2010 Shared Services Working Group.
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Transcript of MAIRÉAD MARTIN WINTER CSG MEETING JANUARY 2010 Shared Services Working Group.
MAIRÉAD MARTINWINTER CSG MEETING
JANUARY 2010
Shared Services Working Group
Working Group Membership
Asbed BedrossianKitty BridgesSteve CawleyTracy Futhey (co-chair)James Hilton (co-chair)Klara Jelinkova Deborah Keyek-FranssenTracy MitranoKenneth SchuetzRon ThielenR. David VernonShel Waggener
Background
Initiated at CSG meeting May 2009Charter: Provide a shared, binding framework to
Higher Ed institutions seeking to aggregate demand for or provide shared IT services across multiple institutions in order to achieve economies and efficiencies beyond those available to a single institution.
Service Examples
Sourcing from a commercial provider:An organized group of universities is interested
in buying a petabyte of storage from a commercial provider as a consortium
A group of universities wish to buy hosted exchange service from Microsoft, leveraging their collective buying power
Several universities wish to use “the cloud” to deliver Virtual Machines, and collaborate to identify common Operating Systems, CPU, storage & network requirements which are used to issue RFP for vendor bids
Service Examples
Provisioning amongst ourselves:Bilateral agreements to share data center space
for disaster recoveryTen universities form a consortium to jointly build
and run a large data centerOne university agrees to provide email service
for other universities on a cost recovery basis
Benefits of Aggregation
Economies of scale
Increased efficiency through standardization
Enhancing collaboration and sharing of resources
Streamlined contracting process
Potential Legal Issues
AntitrustData protection and assurance concernsSoftware code escrowLiability/indemnityState law issuesTax issuesPersonnel rulesIntellectual Property Rights distributionEstablishing enforceable service-levelAvoiding conflicts with existing agreements
Process Followed
Discussion at NACUA annual meeting in July ‘09
From October ’09 subset of CSG working group worked with NACUA representatives NACUA: Henry Cuthbert (Duke); Madelyn Wessel
(UV); Beth Cate (IU) CSG: James Hilton, Tracy Futhey, Kitty Bridges,
Mairéad MartinTest cases:
Outsourcing faculty/staff email Shared data center space
Test Case #1: Faculty/staff email
Steps: CSG reps articulated technical issues and aligned
existing contractual/RFP statements with those NACUA reps worked up straw man RFP
Technical architecture or functionalities not the focus
Not vendor specific
Email Test Case: Issues
Data Stewardship Ownership Security Retention and disposal Integrity
Privacy and confidentialityIntegration & operational issuesSupport for aggregation and coordination of
demand
Test Case #2: Data Center Sharing
Data center co-location“I have hardware I want to put in a data center.”
Data center support services“I have application running on hardware in the data center and need additional services.”
Data center fully managed services“I need to have my application running somewhere
and managed by someone, but I don’t want to own or manage any of the hardware”
Immediate Next Steps
Finalizing RFPFleshing out the data center sharing use caseArticulating the value proposition for vendors…………..