Mail & Express Delivery 2012
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Transcript of Mail & Express Delivery 2012
Innovation in the Independent Sector
June 2012
Our Background
Some of the things we do…
Freight Exchange
Accreditation & Compliance management
Transaction management inc ePODs and eBilling
Subscriber management inc feedback, technology, community & peer group advice.
Independent Sector in UK
Approx. 3,000 companies plus owner-drivers offering:
sameday, overnight parcels & pallets, international special services ie., refrigerated, chilled,
'white glove', technical courier,hand carry (still!), cross dock.
What’s driving innovation?
Increasing input costs & price sensitivity Need to differentiate in a mature, commoditised market Regulation Sustainability and CSR initiatives from clients Sheer availability of new innovative technologies, at an
affordable price Response to new market opportunities
e.g., sameday e-commerce
Two key areas for innovation: new or improved service offerings operational excellence
Case Studies in Innovation
New service offering - myparcelcentre.com
Operational enhancement - Delivery Direct
Regulation drives change - Mission Despatch
Plus - the coming wave of the mobile apps!
Business: myparcelcentre.com
Grant aided project – Technology Strategy Board ‘Intelligent Logistics’ competition
Innovation: pilot project for ‘micro consolidation centre’, with home delivery by electric vehicle (or customer collects).
Micro Consolidation Centres
Background
Essex County Council was charged with CO2 reduction – workshops identified consolidation centres for parcels & constructionBasildon: 2,000 B2C parcels / day, 15 – 30% first time fail rateAbby Couriers – est 1993, £3.5m turnover. Work for all major parcel companies as well as own clients (sameday, time definite, light haulage)
Delivered to home or work Delivered to consolidation centre
Deliveries – Consumer Preferences
A substantial percentage is interested in consolidation centre pick up399 interviewed people
Actions
Portal built – residents signing up, can use any carrier, nominate the delivery point.
➪First 3 electric vehicles purchased - 500kg payload
➪Aimed at all categories – shippers, carriers, consumer
➪Discussions with carriers – ‘co-opetition’ so micro consolidation centre can work with all carriers
➪Micro area – hoping to roll out more centres
➪Charges: £1 to consumer to collect up to 5 parcels or £2.95 to deliver up to 5 parcels
➪Customer can select timed delivery
DELIVERED TO HOME or WORK £2.95 COLLECTION £1.00
7 Days A Week7am till Late
Consumers register for FREE and get a Personal Membership
ID
Consumers order online And provide the
Retailer / Etailer
With the local My Parcel Centre
address for delivery
My Parcel Centre
Informs the ConsumersWhen their goods have arrived by SMS & Email
Consumers then login to
My Parcel Centre
and picks a delivery date and time to suit their lifestyle
Abby Couriers are one of the first independent courier services to operate Eco Friendly ELECTRIC POWERED delivery vehicles
How it works?
Business: Delivery Direct Logistics
Innovation: 4th generation dual compartment temperature-controlled vehicle
Delivery Direct: Based Taunton, Somerset.
Provide temp controlled & ambient dedicated vehicles
Specialise in food sample and pharmaceuticals
Built in close collaboration with the manufacturer
Operational Enhancement Dual Purpose Vehicle
A truly flexible solution
Carries combinations of temperature-controlled freight from -25ºC to +29ºC in either front or rear compartments at the same time. Movable bulkheads to accommodate different freight sizes
Huge flexibility to combine jobs without compromising critical temperatures
Reduction in carbon footprint and increase in productivity by doing work of two vehicles with one
The future
3 more new vans being built, with further improvements
➪ 3 temperature probes in load area and 1 probe mounted externally to show ambient temp
➪ Connected to live tracking system for live and historical data including temp data – proves the cool chain
Significant investment in innovation has involved some pain as the ‘guinea pig’
Forthcoming tightening of the temperature chain in the medical and pharmaceutical sector puts the company in excellent position for the future
Congestion ChargeDrives Innovation
Business: Mission Despatch
Innovation: Regulation drives
change in fleet choice
Est 2005, £1.5m turnover, based Brentford, West London
Vans go into London Congestion Charge zone every day - £45 a week each!
Cars emitting <100g/km of CO2 go FREE
Began evaluation of low carbon vehicles – Citroen v Ford Fiesta
Re-balancing Economics
Reviewed need for small ply-lined vans – found central London work could be done in low CO2 car – chose Ford Fiesta <99 g/km
Saving £450/week with fleet of 10 Fiestas
Plus – 7.5Tonne fleet – chose Mitsubishi Canter – weight saving aluminum chassis – carry load of 3.5T v 2.7T for traditional steel chassis
Conclusion: government regulation drove change in company behaviour byre-balancing economics, plus switchover to more innovative vehicle manufacturers which offer higher payload capacity and fuel economy.
http://www.couriers-london.com/
Mobile Apps – poised to change the sector
Innovation: smart devices, low cost, high levels of take-up and acceptance means an app for everyone in the extended supply chain! Background: recent survey of UK transportersfound that:75% purchased their current phone within the last two years46% have downloaded an “app” on their smartphone23% use their mobile phone for social media, such as Twitter or FacebookSo – irrespective of enterprise solutions, drivers have ready-made, always on device!
The Impact of the Smartphone Revolution
Growing number of apps for Android and iPhone, some examples:
Document scanning and send back to web
Barcode scanning
Driver hours and vehicle compliance
Pick up requests and pricing tools - Courier Exchange mobile app - Always on, real time availability status, loads sent to drivers based on geo-fenced location.
In Conclusion
Innovation is alive and kicking in the independent sector
Lyall CresswellTransport Exchange GroupBV2 The Perfume Factory140 Wales Farm RoadLondon, W3 6UG
www.transportexchangegroup.com0844 225 3500