november 2014 page 1

employee newsletter | november 2014

Who's Who ........................................ 2

New Trainer ....................................... 2

Compliance Training ....................... 3

RMS Training ..................................... 3

Critical Dates .................................... 3

Encompass Tip ................................. 4

Intuvo Tip ........................................... 4

Loan Product Review ..................... 4

New Employees ............................... 5

Anniversaries .................................... 5

Birthdays ............................................ 5

Holidays .............................................. 5

2015 Holidays .................................. 5

Kudos! ................................................. 5

Office Events .................................... 6

Employee Submissions .................. 6

inside this issue

scorecard and comp planWith all the compliance and regulatory changes concerning Loan Officer compensation, we have been working for the past year on coming up with a compliant yet fair compensation plan for originators. For ages, we have been trying to work on compensation alignment.

Compensation alignment is simply the linking of organizational goals with the employees’ personal goals. In the case of our originators, we would like their compensation to reflect originating a complete loan application, minimum required documents and a complete, make-sense story.

Easier said than done, but that is why the originators are our most highly compensated employees. With all of this being said, our compensation plan, with its policies, gives the originator the opportunity to earn bonus-es above and beyond their normal compensation while, on certain loan programs, getting better pricing.

The originators will get bonuses based on pull-through on locks and loans, need for concessions and quality surveys from clients. All of these categories are captured automatically in business analytics system through score carding that the originators will get to view on a period-ic basis. If the originator does well within these categories they can receive bonuses as much as 55 basis points in some cases! This is the compliant compensation plan we have been looking for.

As 2014 starts to wind down, I am seeing opportunity in the mortgage space to pick up retail originations. One of current strategies is retail origination growth. Retail origination growth can be created from merger and aquisition activity, branch acquisition and single originator acquisi-tion. Retail growth is a very complicated strategy and I feel we have tak-en excellent steps this year towards being one of the premier retail loan origination shops in the country.

Steps taken in 2014 to improve retail growth:

Q Acquisition of certain assets Mortgage Advisory Group

Q Hiring David Haynes, who is specifically tasked to find origination opportunities

Q RAMP Realtor strategy

Q Added a RAMP CSR to help sell RAMP for originators

Q New originator compensa-tion structure utilizing quality metrics

Q New training department with Robert Vela at the helm

Q New product development such as reverse mortgages and non-QM programs

Q Through the end of the year, we will be working on developing more products to take advan-tage of the slightly loosening credit markets.

Continued on Page 2

Jamil Atcha, CEO

In the case of our originators, we would like their compensation to reflect originating a complete loan application, minimum required documents and a complete, make-sense story.

november 2014 page 2

who's who at intercap

DAVID HAYNES, NATIONAL BUSINESS DEVELOPMENT MANAGER David has worked in various aspects of the mortgage industry for the past 18 years, in-cluding origination, regional management and business development. One of the things he enjoys most about his current job is the innova-tion, which he finds addictive and exciting.

Currently, David is involved with the Quality Pay Program, which rewards originators for best practices, and expanding our branch net-work nationwide—exciting growth is happening now!

Two goals David has completed in the last few years: completing the Future Leaders Program of the California Mortgage Bankers Association and an appearance in the Warren Miller film Flow State (he was falling down the mountain at the Rahles Banzai competition at Alpine Meadows in Tahoe, CA).

David and his wife have traveled extensively in the last few years, visiting all continents except

Antarctica. Favorite cities are Prague and Cartagena; his favorite trip so far was a safari on the Maasai Mara reservation in Kenya.

David and Jill also have a “fur-child”—a Boston Terrier rescue dog named Sebastian Francis (named for Sebastian Vettel).

David’s biggest pet peeve: anyone who does not realize our mortgage originators are a mortgage banker’s primary asset.

MEET ROBERT VELA, TRAINER FOR INTERCAP! In our ongoing effort to make our business more efficient, streamlined and provide our employees and branches the support needed in today’s mar-ketplace, we have established a training department and deal desk. Robert is here to help you with your questions and assist you in finding training for processes and procedures, encompass support and loan scenarios. Training will be held as needed to cover guideline changes, new loan programs and income refresher modules.

We have set up a support line and help desk ticketing system to centralize, track and monitor areas that require improvement while providing more timely responses to questions and training materials.

The training department can be contacted using any of the following methods:

1. Email us at help@interca-plending.com (It will go directly into our help desk ticketing system)

2. Email us at productdesk@mortgageadvisorygroup.net (It will go directly into our help desk ticketing system)

3. Call the support line at 866-394-9101, option #1

new intercap trainer

scorecard and comp planContinued from Page 1 We are still working diligently on our Value Builder Loan Program and there are more new non-QM programs starting to appear.

As the securitization market continues to heal, we should see the ability to qualify more borrowers where it makes sense. Our marketing depart-ment will also be working on transitioning to a single intranet site so we can work efficiently as a team.

One other, more technical, strategy is the purchasing of MSRs, aka mort-gage servicing rights. MSRs are one of the few assets within a mortgage company that can be put on the balance sheet and they help the compa-ny become more financially stable as long as the delinquencies stay low.

The company can originate the loans to get the MSRs or they can be ac-quired. So when we are making decisions to approve a loan or not, we are not only looking at the saleability and credit risk of the loan but also the cost of servicing down the road.

Let’s all keep pulling together as a team through the rest of the year!

november 2014 page 3

rms training

critical dates – november 2014Thursday, November 27th and Friday, November 28th are observed holidays—our office is closed both days. Last day to fund is November 25th. Please communicate Doc and Funding rush requests by email to Alejandra Vazquez, at avazquez@intercaplending.com. A 48-hour advance notice is appreciated.

ACTION FHA PAYOFF—FHA Streamline Refinance & Conv. w/ FHA Payoff

NON-FHA PAYOFF

Assign to Processing 11-06—5:00 p.m. 11-06—5:00 p.m.

Submit to Underwriting 11-12—5:00 p.m. 11-12—5:00 p.m.

Prior to Doc (PTD) Conditions Submitted to Underwriting

11-17—5:00 p.m. 11-17—5:00 p.m.

Draw Docs 11-19—2:00 p.m. 11-19—2:00 p.m.

Sign Docs 11-20—5:00 p.m. 11-20—5:00 p.m.

Fund 11-25—5:00 p.m. 11-25—5:00 p.m.

Disburse 11-26—5:00 p.m. 11-26—5:00 p.m.

Deliver File to Shipping 12-02—5:00 p.m. 12-02—5:00 p.m.

Pay UFMIP 12-02—5:00 p.m. N/A

Ship to Investor 12-08—5:00 p.m. 12-08—5:00 p.m.

Settle with Investor/ Clear Warehouse Line

12-15—5:00 p.m. 12-15—5:00 p.m.

Listed below are online class-es for November. RMS typi-cally has training on Tuesdays and Thursdays at 11 a.m. PDT. If you would like to attend a training or have questions, please contact Robert Vela at rvela@intercaplending.com.

Tues Nov 4 ........... Reverse Mortgage Fundamentals

Wed Nov 5 ........... Reverse Vision Software

Thurs Nov 6 ........ Under-standing the ARM

Thurs Nov 13 ...... HECM For Purchase-Refinance & Manufactured Homes

Tues Nov 18 ........ Assessing the Borrower's Needs

Thurs Nov 20 ...... Reverse Mortgage Fundamentals

training

Aug 31 Analyzing the Fair Credit Reporting Act (past due)

Aug 31: Avoiding UDAAP Violations (past due)

Sept 30: Complying with the MDIA (past due)

Sept 30: Ethical Practices in Mortgage Lending (past due)

Oct 31: Evaluating ECOA (past due)

Oct 31: Exploring HOEPA Revisions (past due)

Nov 30: Fair Lending-Lender Responsibilities

Nov 30: Fulfilling RESPA Requirements

Dec 31: Implementing the Anti-Money Laundering

Dec 31: Rules of the BSA

Dec 31: The Practical Application of HMDA

MANDATORY HARASSMENT TRAINING will be held Friday, December 5th from 11:00 am to 1:00 pm in each MAG branch conference room. Employees are required to attend from 11:00 am to noon and MAG managers are required to attend both hours of training. If you cannot attend the training please contact Fay Panah at fpanah@intercaplending.com to make arrangements for a make up session.

A company-wide training schedule for REGULATORY MANDATED TRAINING has been assigned and is provided below. To login to AllRegs Academy, go to www.allregs.com. Enter your email and password in the fields provided, then click on “Login.” Click on “Access My Courses” to begin your training.

november 2014 page 4

encompass tip

intuvo tipTASK SUMMARY REPORTS are an easy way to track the completion of outstanding tasks. There are two types of reports. Individual loan officers can see a summary of their tasks with a count of how many are open, past due and completed. The second type is used to more closely see all the tasks that are outstanding. This can be helpful to a sales manager to set’s specific tasks and goals for their sales team to accomplish and be able to track the completion of the tasks.

To locate these reports go to the grid center inside Intuvo and use the blue funnel filter button to select a filter to open. Use the column on the left to select the task reports category and then select a filter from the right to review.

Remember your tasks can also be synced with Outlook to make follow-up easy.

The MAG/Intercap product suite now contains a REVERSE MORTGAGE PROGRAM for qualifying borrowers.

Some highlights include:

Q Available for senior home-buyers age 62 and older

Q FHA insured

Q No monthly mortgage payments required

Q Homeowner(s) remain solely on title

Q Minimal income and credit requirements

Q Existing single family, 2-4 unit, and condos approved by the FHA are all eligible property types

Q Adjustable and Fixed rate options available

Please note: LO’s must go through a required RMS training program to be eligible to use this product. Contact your manager for a list of training dates in November.

LO's who have completed training, and are qualified to originate Reverse Mortgages may email for pricing/locking: PricingChanges@MortgageAdvisoryGroup.net.

loan product reviewpipeline refresh and loan auto save

By Casca Smith

IF YOU’RE IN EXPECTA-TION OF A LOAN and for some reason it’s taken a little long to show in your pipeline, it might be due to the pipeline refresh rate.

In Encompass, there is a setting you can edit to make your pipeline auto- refresh faster so that way it is always current. In the same area, you can edit how often your loans auto save. This is convenient because sometimes while you’re working on a loan you might lose internet connec-tion (especially those using wireless) and encompass may have to be restarted.

If the auto-save function is not turned on or the auto-save frequency is too spread out, you can potentially lose a tremendous amount of work and have to start all over.

To edit these two setting:

1. Click on Encompass > Settings > Personal Settings > Auto-save Configuration.

2. Click on the “Enable” box > then edit the “Minutes” box > then save.

3. Click on “Pipeline Refresh” > Click on the “Enable” box > edit the “Minute” box > then save.

november 2014 page 5

Wendy Skrinski Funding Everett Office

Robert Vela Trainer, Aliso Viejo Corporate Office

Cortney Wilde Director of First Impressions Everett Office

RoseAnn Bishop Director of First Impressions Mill Creek Office

holidays

new employees

november birthdays

november anniversaries

kudos!

welcome!We are certainly blessed with a winning team of professionals here at Mortgage Advisory Group. Here is a quick introduction of those who are new this month. Please take a moment in passing to say hello and welcome them!

Casca Smith ............. Nov 3rd

Sandra Garcia .......... Nov 8th

Dolores Chavez ........ Nov 9th

Joe Freedman ........Nov 15th

Sean Cortes ............Nov 23rd

Rex Robinson .........Nov 29th

6 Years Brie Sidener on Nov 25th

3 Years Ashley Roche on Nov 7th

Erik Godoyon Nov 8th

2 Years Ventkatesh Krishnamoorthy on Nov 7th

Omar Romano on Nov 8th

Kathleen Snyder on Nov 12th

Nick Rizzi on Nov 12th

Sandra Cline on Nov 15th

Nov. 27th ..................Thanksgiving

Nov. 28th ....... Thanksgiving Friday

Dec. 25th ...............Christmas Day

Jan 1st ................. New Year Day

Feb 16th ................Presidents Day

May 25th .....................Memorial Day

July 3rd ......... Independence Day

Sept 7th ..........................Labor Day

Nov 26th ...................Thanksgiving

Nov 27th ..... Thanksgiving Friday

Dec 25th ................Christmas Day

2015 holidays

Kudos to RoseAnn Bishop from Brenda Carter: I want to give a big shout out to RoseAnn for stepping up to the plate and tackling the front desk duties for Mill Creek, with one week of training no less! You are doing such an amazing job, you are so friendly and helpful and you already know your way around like you have been doing it for years. We are so thankful to have you on our team!

Kudos to Casca Smith from Brenda Carter: Thank you Casca for quickly answering my many IM’s and emails about WebEx, Encompass and just about every other system we use. You’re customer service skills are EXCELLENT! It is so nice working with you, keep up the good work!

Kudos from Kevin Everett to Natalie and Stacey!

From Sam Goosman: I want to welcome Wendy Skrinski to our Doc/Funding Team from all of us.

Kudos to Joanne Gerry: She's al-ways here and willing to help out in any way possible. Thank you Joanne.

Kudos to Gina Mott. She steps up to any task I give her and helps out funding, docs, suspense and even processing. Thank you Gina “you’re so pretty” LOL!

Kudos to Cortney Wilde for giving us the support here in the Everett Office. You’ve done a great job while your mentor (Jeryl) is in nice warm weather. Thank you from Everett Office!

Thank you everyone for your donations to our ANNUAL FALL FOOD DRIVE. Your generosity helped make our food drive a tremendous success. Together we made a difference.

november 2014 page 6

employee submissions

HAPPY HALLOWEEN! From left, clockwise: Aliso Viejo office staff celebrate with a great selection of costumes, including a vampire, Zipper-face, clown, kitty-cat, horse head and su-pergirl; Jorge Vazquez won the costume contest. Mill Creek office has a couple of great contest winners; Everett office staff with a Seahawk theme; Marysville office staff go all out to celebrate with a flapper, an M & M, a witch, a skeleton, an Ebola hazmat cleanup suit, and Slash from Guns & Roses.

From bottom left, clockwise: Jeryl Torick's son Andrew Torick holds his new son (and her new grandbaby) Andrew James Torick Jr; Kevin Everett after nose surgery; "poison apple" cupcakes Miranda Barnett made for the Snow White Fall Ball (she made 900 cupcakes!) ; Jamil and his caddie at a PGA golf tour at Sea Island, GA, and the gator who crashed the party.

SAVE THE DATE! Our MAG Holiday Party will be held on Saturday, December 6 at Kevin Everett's house. Watch your email for updates!