Magento 2 Help Desk Pro Extension

Producer: LandOfCoder

Price: $199 $99 (until 8/31/2017)

Compatibility: Magento 2.0.x, Magento 2.1.x

Live Chat With Many Customers At Once

Provide your customer withoutstanding support. Our helpdesk extension features live chatsupport. With Live Chat, you cansupport many customers at thesame time. That save tons of timeand effort for your supportprocess

Fast & Smart Workflow To Minimize Time WastedMagento 2 Help Desk extensionbrings you a time saving andorganized workflow. Providecustomers with outstandingsupport and make the customerfeel indispensable and uniquewith your brand.

Fully Responsive On Mobile, Tablet, Laptop & DesktopOn the era of mobile usage, it isimportant to be fully ResponsiveOn Mobile & Tablet, right? Nomatter which devices yourcustomer is using, they can submittickets every time and everywhere

Multiple Ways to Get Support

• Chat Box

• Contact Us Tab on the left.

• Login or register and create a ticket in the Help Desk tab in the user account interface.

• Email the support team's address.

• Magento backend by support staff

Clear User-friendly Interface

Customers can find it easy to getsupport using Help Deskextension. Moreover, LOFMagento 2 Help Desk Extensionhelps your customer manage alltickets fast and easily.

Able to Create & Reply to Ticket directly to EmailAfter logging in or registering andcreate a ticket in the Help Desktab in the user account interfacewith simple steps, users can get areply to ticket direct their email.

Add File Attachment to the ticket

Allow your customers to tell your support team more with the ability to attach files to their inquiries.

Set Priority, Status and Category section for each ticketWhen creating a new ticket,customers can submit theirrequest with ease by selectingdepartments, product types, andcategories for their ticket. Also,they can set the Priority level andsee its status for the ticket.

Quick Reply or Close a ticket

Let your customers post a quickreply to save their time and createan enjoyable customer'sexperiences.

Easy to Check ticket history

It is also convenient for you andyour customers to look at all tickethistory in the blink of an eye.

Check Ticket Status

In Help Desk section, customers can check ticket status and get a notification when there are any status changes.

Satisfaction Star Rating

Magento 2 Help Desk Extensioncomes with a rating that allowscustomer give a rating for eachticket conveniently.

Quick Responses With Answer Shortcut

LOF Magento 2 help deskextension allows your customersto create unlimited quickresponse. Just by a single click,you can insert these answers intothe message.

Ticket auto-expiration & Auto-reminder

You can set Ticket auto-expiration& Auto-reminder date after aperiod of zero activities

Smart tickets grid

Managing your tickets becomesmuch easier with pre-definedfilters and customizable TicketGrid

Flexible Assign System

Both you and your customers canassign tickets to properdepartments and agents withease.

On-the-fly Filters

You can search ticket by keywordor use advanced filters. The filteroption can be used to search anyspecific ticket. This will savecustomer a lot of time

Save communications history completely

If you need to save and recovercustomer query, information andcommunication history, LOFMagento 2 Help Desk Extension isa smart choice.

Built-in content

You can add custom emailtemplate, default template for:

• New Ticket Email

• New Message Email

• Status Ticket Email

• Reminder Email

Spam Protection

Create spam pattern with HelpDesk Extension, then you won'treceive any junk mail.

Accept tickets via Email

Lof Magento 2 Help DeskExtension also helps to transfer allmessage to the right departmentand assigned agent via email

Assigning tickets to the right manager or department fastYou can assign the right manageror department in a single click.Everything has become simplestever

Advanced reports

The advanced report helps you totrack reports by day and by monthto evaluate your team'sachievements.

Fast Ticket Creation from Backend

The Magento 2 Help DeskExtension bring you fast ticketcreation & management in thebackend

Set Permission For Each Department

Especially, you can set role &permission, the ability to deleteticket for each department

Schedule Time to Auto Close & Auto Remind

You can schedule time for AutoClose Ticket, Auto Reminder Ticket

Add Unlimited Category

Like department and ticket, youare able to create unlimitedcategories as you want

Fully customizable

You can take a full control of theextension. With organized settingsection, you can configure themodule as you want.

Tailored for Multistore installations

No matter how many stores youhave, you are able to involve all ofyour departments between yourstores. There is no artificial andextra fee for this

Create Unlimited Departments & Agents

You can create as manydepartments & agents you want.There is no extra fee or anyartificial limits on the number oftickets, departments or agents.

Live Chat

• Live Chat

• Show Live Chat on Frontend

• Easy to Change Text Label on Live Chat Box

• Easy to Change Background Color

Alert Ticket/ Chat Notification

Control numerous of comingticket and Chat with alert lable inminutes

Mail Box

• Connect With Mailboxes

• Convert into emails from your customer's tickets automatically

• Checks all connected mailboxes, fetches emails and converts them into Tickets

• Customer can reply via email instead of login to the store account.

Fast speed with Magento Block Caching

It is never slow down your speed.Also, the extension supportMagento block caching that helpsto speed up your site significantly

Free Installation Service

We offer a free installation servicefor this extension so that you caneasily have it work properly onyour website. Leave us a requestto info@landofcoder.com

Thank you for following my project!

For further information, please contact us via:

Website: https://landofcoder.com

Email: info@landofcoder.com

Facebook: https://www.facebook.com/LandOfCoder/