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Madeline Noya, Ph.D.Director of Planning & EvaluationSanta Cruz CountyHousing Support ProgramData SeminarPresentation OverviewData Driven Decision Support (DDDS)Main Ingredients for SuccessExamples of DDDS ImplementationKey Indicator SystemCIS Reporting for WtWExamples for Tracking Process & Outcomes for Housing Programs

Executive Level SupportMake Data Driven Decision Support part of agency-wide strategic plan

Create reports and dashboards for all levels of staff, and train staff & managers in their useInstituted HSD STATS 2.5 hour monthly Leadership Team meeting solely focused on performance dataIngredient for SuccessDedicated Staff Resources Centralized Reporting TeamWithin the Administration Division, Planning & Evaluation UnitP & E is responsible for agency-wide Reporting, Contracts & Quality AssuranceSmall Centralized Reporting TeamProgrammers (3 positions)ETL processes and CIS report writing and report optimizationKey Indicator System, fiscal, personnelAdult Services & Child WelfareAnalysts (2 positions)Supervises the programmers and does child welfare, IHSS, and APS data analysisDevelops reporting for the Employment & Benefits Service Division

Ingredient for SuccessAttention to All DDDS ComponentsIngredient for SuccessMain Menu for EBSD

Key Indicator System6Example of Indicator Summary

Key Indicator SystemExample of Drill Down Menu Options

Key Indicator SystemExample of Drill Down by Office

Key Indicator SystemExample of North Office Drill Down

Key Indicator SystemSanta Cruz WTW Alerts Report for 09/23..........Employment PlansActivitiesEW CSLDCS IDSTATUSe2LiteUneng-agedComing DueNot Enough Hrs to Meet the PlanInsuf.Hrs inPlan(20, 30, or 35)Activities Endingw/in 2 WeeksOpen Actvwith No Status Updt for > 60 DaysActivities w/ no Sched or Planned HoursExemptAlertsConsecDaysCOUNTY3016118334039198014050CE209917101491044601115CE21172556211003Doe, JohnEC361B02XXSanctionedX NameEDPE1B03XXOtherX NameEC361B02XXRegisteredXVocational Training 9/30/14Vocational Training NameEDPE1B03XXRegisteredNo Active PlanX NameEDPE1B03XXRegisteredNo Active PlanX NameEDPE1B0FXXRegisteredXX NameEC321B08XXRegisteredX NameEC321BOLXXGood Cause GC > 30NameEC3T1BONXXRegistered Vol.X NameWDPNB151XXRegisteredXX Example CIS ReportTracking Process & Outcomes for the Housing Support ProgramData Source Development (CIS, HMIS, Local)Assure Data QualityData Integration Review and Accountability

Tracking HSPParticipant InformationJul-14 - ServicesCase MgrLast NameFirst NameCalWIN Case #Date of BirthProgram Start MonthProgram Start YearHousing Scholarship (New, Continuing, Returning)Short Term Rental (New, Continuing, Returning)Family Stabilization Housing (New, Continuing, Returning)Number of Months Housed After Assistance EndsWDDuckDonB12341/1/1952Jul2014NewNewWDMouseMinnieB78914/1/1928Jan2014ContContWDBeautySleepingA98767/1/1960Jan 20135Example of Monthly Detailed Data CollectionTracking HSPObjective A:Objective B:Objective C:YTD Total for FIT:Objective D:Count of new housing scholarship participants:Count of new short-term housing stabilization participants:Count of new family stabilization housing participants :Number of all Housing Program participants who reach 3-months stably housed after completing any type of rental assistance:Jul-1400000Aug-1400000Sep-1400000Oct-1400000Nov-1400000Dec-1400000Jan-1500000Feb-1500000Mar-1500000Apr-1500000May-1500000Jun-1500000Total to Date:00000Annual Goal:1540258060Progress Toward Goal to Date:0.00%0.00%0.00%0.00%0.00%Example Performance Measures for Non-Profit ContractorTracking HSPPreliminary Ideas for HSP Data CollectionAll HSP providers will input data into HMISUse local data to track service provision and outcomesMatch data from A & B to CalWIN (CIS) to track benefit profiles and other dataDevelop related Key Performance Indicators

Tracking HSP