Macy's Everday magic 11262014
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Storied Employee / Team Leader Storyteller Team Name Behavior Date View Story Laura Meyer Michelle James Customer Engagement 11/26/20 14 A story featuring Laura Meyer Business Unit: 4-Wall Stores As told by: Michelle James Submitted: 11/26/2014 Behavior: Customer Engagement Laura Meyer is a part time associate in our young men's department. While helping out in the Ready to Wear department a customer came in to return several coats she had purchased on-line. Laura greeted her with a smile and delivered MAGIC to the customer. The customer stopped me to tell me what a wonderful experience she had working with Laura. She had been dreading coming in because she was sure whoever assisted her would be frustrated with the amount she was returning. Instead, Laura was focused that the customer was happy with the coats she was keeping, and asked the customer to come back and see us throughout the holiday season. The customer assured me that because of Laura, she would be back in the store very soon. Thank you Laura for continuing to make MAGIC with every customer!
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Transcript of Macy's Everday magic 11262014
Storied Employee /Team Leader
Storyteller Team Name Behavior Date View Story
Laura Meyer Michelle James Customer Engagement11/26/2014
A story featuring Laura MeyerBusiness Unit: 4-Wall StoresAs told by: Michelle JamesSubmitted: 11/26/2014Behavior: Customer EngagementLaura Meyer is a part time associate in our young men's department. While helping out in the Ready to Wear department a customer came in to return several coats she had purchased on-line. Laura greeted her with a smile and delivered MAGIC to the customer. The customer stopped me to tell me what a wonderful experience she had working with Laura. She had been dreading coming in because she was sure whoever assisted her would be frustrated with the amount she was returning. Instead, Laura was focused that the customer was happy with the coats she was keeping, and asked the customer to come back and see us throughout the holiday season. The customer assured me that because of Laura, she would be back in the store very soon. Thank you Laura for continuing to make MAGIC with every customer!
