MAC-06...marketing services firm In annual revenue $1.4B 67 Offices More than7,000 People Number of...

ICF proprietary and confidential. Do not copy, distribute, or disclose.

MAC-06:Making Moves to the Deltek Cloud -ICF's Journey to the Cloud

Warren Marshall – ICFShyam Morjaria – ICF

Gary Newvell – ICF


Hello.We are


A Growing, Global Company Since 1969

Headquartered in Fairfax, Virginia with:

Global professional,

technology and

marketing services firm

In annualrevenue

$1.4BOffices67

More than

7,000People

3Number of Deltek

ERPs


Cutting edge technology and customer experience

Digital

UX and design

CRM tools

Customer analytics

IT modernization

Systems integration

Enterprise

transformation

Training/technical

assistance

Risk assessment

and mitigation

Cybersecurity

Outreach that drives behavior and outcomes

Engagement

Full service

marketing agency

Advertising

Creative and brand

Marketing services

Communications

Reputation issues

management

App and web

development

1-to-1 loyalty

marketing

Integrated, purpose-driven data

Analytics

Research

Survey research

and informatics

Information and

data management

Business

intelligence

Data analysis

Comprehensive, end-to-end services

Program

Implementation

Program design

Program

management

Policy

implementation

Program analysis

and benchmarking

Assessment and

evaluation

Reporting

Strategic planning & consultation

Advisory

Strategic planning

Research and

evaluation

Market strategy

Business process

operations and

optimization

Regulatory planning

and compliance

Economic and

financial analysis

What We Do


Our Expertise

Fortune 100 + FTSE 100

Companies

Leading consumer brands

Leading utility companies

International, state

and local governments

Top International and US hub

airports

RetailConsumer

Health

Energy

Environment

TransportationGovernment

Hospitality

Education

& Social Programs

Our Clients


Honor Roll

ICF Corporate Overview


ICF Next E&A - Case Studies


Consultancy E&A - Case Studies

ICF manages the training of candidates for the EU Aid Volunteers

programme, a programme similar to the US Peace Corps

ICF provides technical support to the European Migration

Network, providing up-to-date, objective, reliable and

comparable information on migration and asylum across Europe

ICF research informed the UK Government’s new approach

to making the internet safe for users


MOVING TO THE CLOUD SLIDES

ICF’s Journey to the Cloud


KEY BENEFITS

Ease of Customisation

(costing, reporting, forex)

Ease to Integrate with Products

(Workday, Concur, OneStream)

Acquisition Effectiveness

(playbook)

Breadth of Supporting Tools

(BO, People Planner, Touch,

PO Module)

Flexibility across Markets &

Geographies (Marcomms, Consultancy, International Compliance)

Maconomy Cloud, completed

in Q4 2018

I-Access,

Target for

Q3 2020

India

Target for

H1 2020

But First Why Maconomy?


Scalability

Infrastructure: Responsibility for IT infrastructure shifted

to Deltek

– Deltek ensures hardware in place to scale with growth

Resourcing: Reduces need to expand ICF’s internal

Maconomy support team, through Deltek performing:

– version upgrades, allowing internal support teams to focus on

requirements, testing and change management

– hardware planning, purchasing and installation

Why? Maconomy Cloud


Resilience - the following services included with cloud are

the responsibility of Deltek

Performance tests and audits

Monthly Patching Cycle and Upgrades

Security Testing

Incident Response

DR Plan & Testing

Why? Maconomy Cloud


Cost – more economical, for ICF anyway!

License + maintenance fees replaced by service fees

No standard annual upgrade costs

Reduced hardware needed

Cheaper as user base scales

Why? Maconomy Cloud


How? Maconomy Cloud Project Plan

Conversion to Cloud

Phase

I

i-Access & Future

Upgrades

Phase

III

Activities:

Develop project plan

Project team was made up of internal and external SMEs

Project had an internal and external Project Manager

Upgrade:

Core Maconomy from 2.1 to 2.4.2

Business Objects from 3.1 to 4.2

People Planner from 3.6 to 3.8

Touch to 2.2 to 2.3

Oracle to SQL Data Conversion

Outcome: Project took approximately 6

months to complete Successfully shifted from an on

premises set up to a Maconomy Cloud

Pro

gra

m M

an

ag

em

en

t

Activities to be done in 2020:

• ICF Roadmap is to continue to upgrade Mac and it’s core products when available and needed

• i-Access will be rolled out to the business for use in Q3 2020

Outcome expected:• This will allow expansion of

Maconomy Userbase with

a the use of a web browser

interface.

• Upgrading products will

mean we are using the

latest tech.

Benefits Obtained:

Business is using the latest

Deltek Products.

Cost saving strategy kicked

off.

Roadmap agreed with Deltek

for future upgrades to ensure

latest releases are being

used by the business.

People Planner integrated

within Maconomy allowing it

be wider used by business.

Business Objects has larger

reporting capabilities and

allowed us to revisit current

universe set up

New Functionality

Phase

II

Activities:

Workshops held with all business workstreams to current pain points

Successfully prioritized needs of the business against what features were available in Maconomy vs what would req. customization

New functionalities:

Subcontractor Overhead*

Email Alerts (PO Approver)*

Vendor Remittance

Project Report Scheduling

Credit Control

Job Forex

* Customizations

Outcome: New functionalities rolled out Pain points mapped out against

future Deltek releases

Benefits Obtained:

Business becomes further

engaged to Maconomy

Helps influence change for

future migrations to

Maconomy that ICF have

planned in their roadmap

Automates a lot of manual

processes that will save time

in the future

Further adds to user

experiences


Think About - Data & Environments

Environments: On the Cloud you will typically have

three environments (Dev, Test and Prod) – need to follow Deltek Process to deploy changes, will lose

flexibility/immediacy making changes in production environment

– Deltek Cloud Ops responsible for deployments via tickets

Hosting: Data is hosted in the Republic of Ireland

(AWS)

Database: SQL, not Oracle – conversion required


Think About - SLA’s

Align Expectations: Work early with your internal CIT and Procurement teams

SLA’s could include:– Availability & Downtime – Chronic Failure – Performance – Disaster Recovery

‘Urgent’ requests (reporting changes or customisations) no longer resolved ‘immediately’ – again, expectations just need to be clearly defined and managed


Think About - Accounting

Service Fees: Annual service costs may no longer be capitalizable and will be a cost included in EBITDA – On-Prem licenses, typically capitalized/amortized

– Potential impact on profitability metrics/bank covenants

Upgrade Costs: costs related to build activities (e.g. Business Objects Upgrade, Oracle to SQL conversion etc.) may be capitalizable as per US GAAP ASC350-40– testing, training and holding workshops and discussions with

Deltek on future state are not typically capitalizable

You should of course consult your internal financial teams about the specific accounting rules and policies applicable to your organization


Think About - Programmatic Planning

Upgrade Timings:

– Expected upgrade every 18 months

– Cannot be more than 1 version behind

– Some degree of flexibility but within certain limits

Consider impacts on longer term transformation

programs:

– work with your PMO / Financial Transformation Office on

timing and impacts


Our Experience - So Far…

Flexibility v Control: period of adjustment but now ok

Speed: performance improved vs On-Prem

Downtime: communicated in advance and related

maintenance performed over weekends

Response times: Cloud enterprise tickets generally

processed much quicker than the 48 hours SLAs

SLA Compensation: promptly received for a Business

Objects downtime (no other claims have been needed since)

MAC-06:Making Moves -Taking Maconomy to the Deltek Cloud

Samantha Lippett, Deltek

21

Maconomy Essentials

Maconomy Essentials

Flex

Maconomy Enterprise

Cloud

Maconomy Cloud Offerings

Prerequisites for moving to the CloudEnterprise Cloud Conversion

Prerequisites

Maconomy 2.4.X and BO 4.2WSC, iAccess and Touch are

only supported UI’s

Integrations rewritten in a

permitted form

Extensions will be scanned

for security vulnerabilities

Extensions must not cause a

material impact to the overall

performance

Extensions, MPL’s and

Translation Files committed

to a repository in Github

23

Prerequisites for moving to the CloudEssentials/Flex Cloud Conversion

Prerequisites

Re-implementation into

Common Solution*

WSC, iAccess and Touch are

only supported UI’s

Integrations rewritten in a

permitted form

Custom reports compatible

with BO 4.2

Java and Mscript Extensions

not permitted

Flex Only: Layout changes re-

implemented to Common

Solution

25

Deltek Maconomy Cloud Roadmap

Insight 2019

Samantha Lippett

Disclaimer

The information shared today regarding future product features is considered

confidential. Furthermore, it does not represent a commitment on the part of

Deltek to deliver the new functionality that is discussed, nor does it obligate

Deltek to deliver any new functionality within any specific timeframe.

Timeline

2.5 2.5.1 2.62.5.2

2019 2020

2.4.4 2.4.5

2021

May Sep Nov ?Jan Mar Jul May Sep NovJan Mar Jul

Essentials / Flex

2.4.3

Essentials / Flex

2.4.5

Enterprise Cloud

2.5.1

Essentials / Flex

2.5.1

Enterprise Cloud

2.4.5

2019

» Service automation

» Deltek Cloud solutions

monitoring

» SQL Server 2016

Cross Cloud Roadmap

CONFIDENTIAL © Deltek, Inc. All Rights Reserved. 29

2020

» Service automation

» Deltek Customer Console

» Monitoring of infrastructure and

applications already in place

» Additional dashboards

» Ongoing focus area

Deltek Cloud Solutions Monitoring2019

Maconomy Enterprise Cloud2019

» 2.4.3 and 2.4.5 Updates

» Scalable server (performance)

» Reporting from a backup

database (performance)

» Oracle DBMS introduced, in

addition to SQL Server

CONFIDENTIAL © Deltek, Inc. All Rights Reserved.31

2020

» 2.5.1 Upgrades

» Enterprise Cloud Tiered

Offering

» Automated security code

scanning for customer-

specific advanced extensions

» Clustering BO Servers

(performance)

Enterprise Cloud Tiered OfferingQ1 2020

• Shared Infrastructure

•5 Environments

•Premium Customer CarePremium

•Dedicated Infrastructure Add-On

•7 Environments

•Project Environment Bundle

•Upgrade Period Flexibility

• Select Care

Premium Plus

32

2019

» 2.4.3 Upgrades

» Reporting from a backup

database (performance)

» Norway Flex Offering

» 2FA for Workspace Client

Interface

» Update Sites

» Custom Report Workspace

Maconomy Essentials / Flex


2020

» 2.4.5 Upgrades

» Norwegian SAF-T

» Common solution report enhancements

» 2FA for iAccess/Touch interfaces

» Common Solution MPL enhancements

» DFME DACH solution

» Basic and Intermediate Extensibility

» Now available in all regions

» Purchased as an Add-on for

Essentials Customers

Norway Flex OfferingNovember 2019

» Regional template solution for

Germany, Austria and Switzerland

DFME DACH SolutionJuly 2020

Timeline

2.5 2.5.1 2.62.5.2

2019 2020

2.4.4 2.4.5

2021

May Sep Nov ?Jan Mar Jul May Sep NovJan Mar Jul

Essentials / Flex

2.4.3

Enterprise Cloud

2.4.5

Essentials / Flex

2.4.5

Enterprise Cloud

2.5.1


Day/Time Session Title

Tuesday: 10:00 – 11:00 AM MACKO-01 Maconomy Kickoff

Tuesday: 11:10 – 12:10 PM MAC-02 Customer Spotlight for Maconomy: Mott MacDonald

Tuesday: 2:10 – 3:10 PM MAC-03 What’s New in Maconomy?

Tuesday: 3:20 – 4:20 PM MAC-04 iAccess for Maconomy

Tuesday: 4:30 – 5:30 PM MAC-05 Performance Assurance in Maconomy

Wednesday: 10:00 – 11:00 AM MAC-06 Making Moves - Taking Maconomy to the Deltek Cloud

Wednesday: 11:10 – 12:10

PM

MAC-07: Maconomy Customer Advisory Council

Wednesday: 2:10 – 3:10 PM MAC-08 Maconomy Tips & Tricks

Wednesday: 3:20 – 4:20 PM MAC-09 Maconomy Customer Care

Thursday: 8:30 – 9:30 AM MAC-10 Maconomy Finance

Insight 2019 | Maconomy Track (Emerald 8)

MAC-06...marketing services firm In annual revenue $1.4B 67 Offices More than7,000 People Number of...

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