M2M: From Remote Assistance to Preventative Assistance

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From Machines to the Cloud From Remote Assistance to Preventive Assistance Tiziano Modotti

description

From Machines to the Cloud. From Remote Assitance to Preventive Assistance for: - Reducing Assistance Costs - Providing a Proactive Service - Improving Product Design

Transcript of M2M: From Remote Assistance to Preventative Assistance

Page 1: M2M: From Remote Assistance to Preventative Assistance

From Machines to the Cloud

From Remote Assistance to Preventive Assistance

Tiziano Modotti

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Why would you (we) know …

• Behind the products of more than 20 Global 500 companies

• One of the world top 10 player in the Embedded Computers market

• 20+ Years of experience in “M2M” and distributed systems

• Strong vertical market competences:

– Industrial & Logistics

– Transportation

– Defense & Security

– Healthcare & Medical

2

Eurotech‘s Essence

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Eurotech Value Proposition Modular and Integrated Offering

Boards &

Modules

Devices &

Systems

Value Add

Software &

Services Vertical

Application

Solutions

Enabling our customers to focus

on their core competencies

Service &

Support

Adding Value

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Eurotech Product Portfolio Boards & Modules

High

Performance

Computing

Boards &

Modules

Devices &

Systems

Software &

Services

CompactPCI &

CompactPCI

Express

PC/104+ EPIC &

EBX

COM Express

& Small Form

Factors

Catalyst &

Other Form

Factors

OpenVPX &

VME

4

Vertical

Application

Solutions

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Eurotech Product Portfolio Devices & Systems

High

Performance

Computing

Boards &

Modules

Value Add

Software &

Services

Devices &

Systems

Portable Mobile

Devices

Stationary

Devices Mounted

Mobile Devices

Modular

Systems

Vertical

Application

Solutions

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BIOS

Eurotech Product Portfolio Value Add Software & Services

High

Performance

Computing

Boards &

Modules

Value Add

Software &

Services

Devices &

Systems

Device

Software

Frameworks

Device Cloud

Infrastructure

Integrations &

Dashboards

OS

Operating

Systems

Support

Vertical

Application

Solutions

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Eurotech Product Portfolio Integrated Vertical Solutions

Transportation

& Mobility

Defence &

Aerospace Medical &

Healthcare Industrial &

Commercial

Logistics &

Networking

Security &

Surveillance

Building

Automation

Machine

Automation

Vending

Machines

Kiosks

Smart Energy /

Smart Grid

Handheld and

Wearable

Devices

Mobile mounted

devices

Integrated RFID

Readers

Banks and

Institutions

Homeland

Security

Border control

Highway

/Parking lots /

Gates

Armored

Vehicles

UGVs

Helicopters

Aircrafts

Future Soldier

Public Buses

Trains &

Undergound

Toll gates

Digital Signage

/ Customer

Information

High-end

Diagnostic

Equipment

Portable

Medical

Devices

Home Medical

Gateways

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Remote Assistance

What is it?

• Remote Assistance Services for all the Devices/Machines in the field

Why?

• To analyze or fix remotely an issue arising on a machines issues with no

customer aid

Benefits

• Reducing Assistance Costs

• Better Customer Service

When?

• After the issue arose

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Remote Assistance: What do we offer?

@

Alerts

MQTT Always-On

VPN On-Demand

Remote

Access

M2M Integration Platform VPN

Server

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Data Collection

What is it?

• Data Collection and Aggregation for future Analysis

Why?

• Data Analysis allows preventive diagnosis and fixing issues on remote

devices/machines

Benefits

• Further Reducing Assistance Costs

• Even better Service (Proactive Service)

• Gathering information helps improving future device versions

When?

• Before the issue arises

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How do we integrate Data Collection with

Remote Assistance?

@

Alerts Control

Center

MQTT Always-On

VPN On-Demand

Applications Remote

Access

M2M Integration Platform VPN

Server

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One Platform for all your machines' needs

@

Alerts Control

Center

MQTT Always-On

VPN On-Demand

Applications Remote

Access

M2M Integration Platform VPN

Server

M2M Integration Platform

Data Mgmt • Data Collection,

• Data Storage,

• Data Analysis

• Data Access

Device Mgmt • Device Config

• Device Access

• App Config

• App Update

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Benefits

Devices and Connectivity are constantly under control

Data Collection and Storage for Historical Events Analysis

Real-time Analysis with Alerts Notification

Remote Device Management

Proactive Remote Assistance

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Commercial Offering

• Everyware Telemetry Box

– VPN

– Data Collection & Analysis

– Device management

• Everyware Telemetry HMI

– VPN

– Data Collection & Analysis

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Commercial Offering Everyware Cloud

PaaS

SaaS

IaaS

System

Infrastructure

Service

Layer

Application

Infrastructure

Service

Layer

Application

Service

Layer M2M Integration Platform

iPaaS

System Infrastructure

(Servers, Storage, Networking, OS)

System Infrastructure Services

(IaaS)

On-Premises 19” 1U

Appliance

Public Cloud

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www.eurotech.com

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