M250 Total Care

7/27/2019 M250 Total Care

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TotalCare

Comprehensive maintenance solution or the M250

Trusted to deliver excellenc


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TotalCare

Providing innovative support services

Serving over 4,000 customers in more than 120 nations, Rolls-Royce has a signicantworld presence and installed base with the M250 engine. In response to our customers

requests, Rolls-Royce has developed the TotalCare Program to provide a comprehensive

maintenance solution that delivers better value through competitive costs and customer

service excellence.

Customers may select a coverage plan that best ts their

mission, location, and unique operational needs. Rolls-Royceprovides all scheduled and unscheduled maintenance or the

engine assembly and accessories, ensures engine conguration

is in compliance with Commercial Engine Bulletins (CEBs),

and delivers ease o accessibility through the worldwide

inrastructure o the FIRST network. Value is added to the

customer by leveraging the capabilities and knowledge present

within Rolls-Royce, utilizing technical risk mitigation techniques,

and using analysis tools to collect and interpret data. With

this proactive approach, Rolls-Royce is able to serve the eemanagement needs o your organization.

With over 16,000 M250 engines currently in service and

cumulative ight hours exceeding 200 million, the M250

engine is ubiquitous. By delivering service excellence and

adding value with comprehensive solutions, the TotalCare

Program is the right choice or your M250 eet.


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Focus on core business This all-encompassing program allows customers to ocus on their core business while

leaving engine maintenance to Rolls-Royce. This simplies the maintenance support

inrastructure required by the customer and permits a one-stop-shop or engine

maintenance.

Improved accuracy o

fnancial planning

With payment based on predictable ight hour usage, customers are in complete control

o their maintenance costs. This allows or more accurate budgeting, better managed cash

ow, and predictable expense.

Risk transer Responsibility or high-cost, high-risk unscheduled maintenance events is transerred to

Rolls-Royce. This reduces the exposure to the customer by alleviating the uncertainty o

nancial uctuations caused by unexpected engine repair.

Alignment o goals The TotalCare Program aligns the operating goals o Rolls-Royce with those o the

customer: to keep aircrat operational and engines on-wing with minimal downtime.

Improved market value Engines maintained under the TotalCare Program traditionally retain a higher market value

as a result o the comprehensive care received while enrolled in the OEMs maintenance

program.

Worldwide locations The TotalCare Program leverages the worldwide presence o the FIRST network providing

customers with easy access to service acilities.

Benefts

H-S Tool and Parts, Inc.

Cadorath Aerospace Inc.

Premier Turbines

Wall Colmonoy Corporation

Aero Propulsion Support Inc.

Cadorath Aerospace Lafayette

Industria de Turbo

Propulsores, S.A. (ITP)

AeroMaritime

Mediterranean, Ltd.

Hellenic Aerospace Industry S.A. (HAI)

Samsung Techwin

Company., Ltd.

Mitsubishi Heavy

Industries, Ltd. (MHI)

RRSC

AMC

AMOF

ARF

Vector Aerospace

Standard Aero

Limited

Rolls-Royce Engine

Services - Oakland, Inc.

AeroMaritime America, Inc.Keystone HelicopterCorporation

Rolls-Royce Brasil

MTU Aero Engines

Component Repair Management Inc. (CRM)

Asia PacicAerospace Pty Ltd.

H+S Aviation Ltd.

National Airways

Corporation Pty. Ltd. (NAC)

Piaggio Aero

Industries, S.p.A.

Standard Aero Asia

(Pte.) Ltd.

Air Asia Company, Limited


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Delivering Service Excellence

Under the TotalCare Program, customers no longer have

to worry about coordinating engine maintenance events,

managing repair estimates, and managing relationships with

multiple vendors. Rolls-Royce handles these critical activities

with a dedicated team ocused only on the TotalCare Program.

Customers also benet rom direct interace with

Rolls-Royce or technical assistance, maintenance orecasting,

and priority service during times o need.

Engines enrolled in the TotalCare Program will have an

increased residual value as a result o maintenance perorme

exclusively by the Rolls-Royce approved M250 FIRST network

using genuine Rolls-Royce parts and repair processes.

Furthermore, the TotalCare Program is transerable upon the

sale o an aircrat, ofering an additional long-term incentive

the enrolled customer.

Proactive ApproachThe TotalCare Program is designed to reduce operational riskin two major ways. First, expensive scheduled overhauls and

unexpected unscheduled repairs are covered by Rolls-Royce,

while the customer incurs a predictable maintenance expense

each month, virtually eliminating the risk o unoreseen

nancial uctuations. Budgeting is thereore simplied by

consistent, controlled monthly expenditure.

Additionally, the customer can expect to have

reduced operational disruption caused by downtime

rom unexpected maintenance. The TotalCare Programs

maintenance philosophy o maximizing on-wing time is

a theme common to both Rolls-Royce and the customer.

This results in enrolled engines receiving comprehensive

maintenance workscoping and service that typically reduces

the likelihood o an unscheduled maintenance event.


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Comprehensive Maintenance Plans

Program OptionsThe TotalCare Program is equipped with the exibility to handle

the needs o any organizations eet management plan by

ofering payment options, multiple levels o support coverage,

and a variety o contract structures.

In-service engines that join the TotalCare Program are subject

to an enrollment ee. This ee is based on the engine condition,

consumed lie o lie limited parts, perormance, and past

material and repair processes utilized during maintenance. Bylistening to customers requests, Rolls-Royce has developed

the cost-share enrollment ee plan that minimizes impact to

the customers cash position. This innovative plan includes a

nominal initial payment and then deers the majority o the

enrollment ee until the next maintenance event.

New engines are exempt rom the enrollment ee, making this

the ideal time to enter into the TotalCare Program. Zero-time

overhaul engines are also exempt rom this ee i the overhaul

was perormed at a FIRST network acility.

For those customers seeking the most comprehensive supp

service, Rolls-Royce can provide a tailored TotalCare Program

developed and designed specically to meet your operatio

needs.

Program options include:

Monthly actual payment, or monthly estimated

payments with annual reconciliation

Multiple enrollment ee plans

Eligibility o new or in-service engines

Three support levels

Technical publications

M250 training classes

Line maintenance consumables

Flexible contract term

Upgradeable selections during contract term

Dedicated spare engines or modules

Scheduled maintenance at a FIRST network acility

Unscheduled maintenance at a FIRST network acilityLie limited partsFIRST network acility laborShipping to/rom FIRST network acilityEngine accessoriesExchange engine accessories (at TBO)Technical ManualsM250 Training Class TuitionMandatory service bulletins

Optional:

Additional Technical Manuals

Additional M250 Training Class TuitionsLine Maintenance Consumable Parts

Included Services:

Bronze Silver Gold

Plus:

Exchange

engine modules

(at TBO)

Plus:

Rental engine

support

and

Exchange

engine modules

(at TBO)


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What others are sayingWhenever there is an issue with any o [our engines]

the people we have dealt with have been very proessional

and quick to respond. They also have been very proactive to

make sure that all o our requirements are met prior to them

becoming a problem.

Communication and support is always frst and oremost

rom everyone at RR.

Action is always in a timely manner and defnitely meets

expectations and satisaction.

The cost/value o the program is a very important part o

[our business], as it allows [us] to anticipate cost based on

projected usage.

The program has been an asset, as an add-on componen

to [our business]. The aircrat share owners understand

that all aspects o engine maintenance are conducted wit

oversight by the engine manuacturer.

Rolls-Royce does an excellent job o meeting and exceedin

expectations and requirements to keep our Aircrat

operational with the Program.

2009 RollsRoyce Corporation

RollsRoyce Corporation

PO Box 420

Indianapolis, IN 46206-0420

USA

The inormation in this document is the property o Rolls-RoyceCorporation and must not be copied or communicated to a third party

or used or any purpose other than that or which it is supplied without

the express written consent o Rolls-Royce Corporation.

The inormation is given in good aith based upon the latest

inormation available to Rolls-Royce Corporation. No warranty or

representation is given concerning such inormation, which must not

be taken as establishing any contractual or other commitment binding

upon Rolls-Royce Corporation, any subsidiary or any associated

company.

GTP 9280 (8/09)

www.rolls-royce.com

For more inormationTo receive a TotalCare proposal please contact the

Rolls-Royce Helicopters TotalCare Program Manager at

[email protected] (email).

M250 Total Care

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