M arek Skokan 1 , Tomáš Sabol 1 , Mari án Mach 1 Karol Furd í k 2
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Transcript of M arek Skokan 1 , Tomáš Sabol 1 , Mari án Mach 1 Karol Furd í k 2
FP6-2004-27020
October 22, 2008 eCom eGov '08 1
Marek Skokan1, Tomáš Sabol 1, Marián Mach 1 Karol Furdík 2
Integration of governmental services in semantically described processes in the
Access-eGov system
1) Technical University of Košice,
2) InterSoft, a.s.
October 22, 2008 eCom eGov '08 2
Fact sheet on Access-eGov project
• FP6-2004-27020 „Access to e-Government Services Employing Semantic Technologies“
• Duration: 1 January 2006 – 31 December 2008
• Effort: 410 person-months• Overall budget: 2 279 243 EUR• EC Contribution: 1 983 000 EUR• Coordinator: Technical University Kosice, SK • Consortium: 11 partners, 5 countries
(Slovakia, Germany, Greece, Poland, Egypt)• Pilot applications: SK, PL, Germany, Egypt• Home page: www.accessegov.org
October 22, 2008 eCom eGov '08 3
Research Partners
User Partners
Coordinator
University of Regensburg
Germany
German University in CairoEgypt
InterSoft, a.s.Slovakia
EMAX S.A Poland e-ISOTIS
Greece
State Government of Schleswig-Holstein, Germany
City Hall of GliwicePoland
Municipality of Michalovce Slovakia
Cities on Internet AssociationPoland
Kosice Self-Governing RegionSlovakia
TU Kosice,
Slovakia
PROJECT PARTNERS
Access-eGov objective
• Main goal: To develop and validate a platform for composition of governmental services into complex process definitions (life events) enabling semantic interoperability of particular eGov services.
October 22, 2008 eCom eGov '08 5
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Proposed solution - to be situation
• The user accesses Access-eGov site • He obtains information of service(s) relevant for his case• He understands the procedure (services in a structured
workflow) and knows which institution to contact, which forms to fill, and which documents to submit
• He receives support to follow the procedure (Personal assitant)
Research challenges
• Integration and interoperability of existing services
• Solution: employment of semantic technologies• Semantic integration - the meaning of information is made
machine-readable and processed• Requirement: public administrations need to annotate the
semantics of the information they provide
• Research goals and challenges:• Improve accessibility and connectivity of government services
for users (ease to find the relevant services only)• Simplify the usage of services for users:
Creating an integrated hybrid scenario by combining relevant atomic services
Providing guidance to users while implementing the scenario
• Provide platform, tools, and methodology that enables to transform existing services to be semantically interoperable
October 22, 2008 eCom eGov '08 7
Access-eGov outcomes
• Access-eGov platform • It enables registration, semantic discovery and
composition of PA services• Annotation tool (AT) - system interface for PA users
• AT enables easy registration of PA services into the AeG system
• Personal Assistent Client (PAC) – system interface for citizens • PAC assists in the process of discovery, composition and
execution of relevant PA services into user scenarios• Methodology and ontologies
• Methodology and ontologies serve to transform existing services into semantically interoperable
• Pilot applications• 3 pilot application and 1 test lab
October 22, 2008 eCom eGov '08 8
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Annotation Tool - Principles
• Dedicated for public administration employees, no special knowledge on semantic technologies required.
• Web application, JSF technology (Browser capable of javascript required). • Interface is based on description of classes in WSML.
• Features, functionality provided:• Service templates: Predefined set of the functional properties and
workflow,• Annotation: Specification of concrete values for non functional
properties of services,• User management, based on roles: Administrators, Annotators,
Publishers, Viewers.• Web grabbing: possibility to include and annotate a content from
existing web pages.
Annotation tool
October 22, 2008 eCom eGov '08 10
Example: List of Instances Example: Annotation of a new service
October 22, 2008 eCom eGov '08 11
Personal Assistant Client - Principles
• Dedicated for users - citizens, businesses.• Provides browsing, discovery, and execution of services
according to a specified life event or goal.• Web application, JSF technology.
• Interface is dynamically created from the WSML descriptions and is customized by the user’s answers during the processing.
• Features, functionality provided:• Navigation in the structure of life events, goals, and services,
based on the customization data entered by the users. Automatic resolving of sub-goals, according to the user’s answers.
• Integration of traditional, electronic, and web services into a single platform.
• Direct invocation of web services (via standardized WS interface).• Description: The client provides a textual description of the
services that can not be directly invoked (i.e. traditional services).
October 22, 2008 eCom eGov '08 15
Access-eGov project: Pilot applications
• Slovakia: Land-use planning and processing a request for a building permit.
• Poland: Establishing an enterprise - the process of company registration.
• Germany: An upgrade and field test based on the existing good practice “Zustaendigkeitsfinder” ("Responsibility Finder"), by introducing a semantic layer (securing semantic interoperability between national and local governments). Use-case: Getting married.
• Egypt (German University of Cairo): Usability testing from outside EU.
October 22, 2008 eCom eGov '08 16
Evaluation of the first trial (1)
Annotation Tool
• Instruments used for collecting the feedback• Internal testing by developers• Testing by user partners• Feedback from annotators during the training sessions• Think-aloud session (GUC)• Accessibility and usability evaluation (e-Isotis)
• Results in summary• Use of AT was effective• Using the component without training is possible• Usability, efficiency and performance need to be improved
• Specifications for revision of AT regarding• Usability • Performance and efficiency• Annotation of existing web contents
October 22, 2008 eCom eGov '08 17
Evaluation of the first trial (2)
Personal Assistant Client
• Instruments used for collecting the feedback• Internal tests of developers and user partners using TRAC (iterative tests)• Think-aloud sessions (SHG)• Workshop with PA‘s and IT experts (SHG)• Public testing with test scripts and feedback through email and interviews• Online and/or internal questionnaires• Accessibility and usability evaluation (e-Isotis)
• Results in summary• Use of PAC was (mostly) effective• Usability, navigation structure, and information quality need to be improved
• Specifications for revision of PAC regarding• Information quality • Navigation and structure of the services (step-by-step guide preferred)• Usability, incl. leading user through the process, labels of buttons, links, and
contextual help.
October 22, 2008 eCom eGov '08 18
Expected Benefits of Access-eGov solution
• Benefits for service consumers:• Improved identification of services• Support for accessing services• User tailored service composition• Combining electronic and “traditional” services• Guidance through life event scenario
• Benefits for service providers:• Easy registration of services