Lumo Energy Case Study
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Transcript of Lumo Energy Case Study
LUMO ENERGY CASE STUDY
How SilkRoad’s integrated talent management solution helped remove the HR paperwork mountain generated by high staff turnover and robust training requirements at Lumo Energy
LUMO ENERGY CASE STUDY
One of Australia’s leading electricity and gas retailers!!Half a million customers and a combined workforce of 500 people!!Won the ‘Most Satisfied Customers Electricity Provider’ award in Victoria in 2013.
About Lumo Energy
Over half the employees are based in a Melbourne call centre!!Created a pressing need for effective recruitment and retention measures
AUSTRALIA
The Challenge
They needed a software solution that would help them better manage the recruitment, onboarding, people management, and learning and development (L&D) processes.
The HR team struggled to overcome excessive paperwork, which prevented them from offering a high level of support to the business.
The Challenge
They also needed to automate several key tasks, reducing the administrative load.
The organisation turned to SilkRoad’s LifeSuite for help
New hiring functionality LifeSuite’s OpenHire recruitment solution:
!Replaced the paper mountain with innovative, strategic processes
Enabled the HR team to grow and refine a pool of potential hires
Reduced the amount of time spent on each recruitment process
Helped identify the right cultural fit and talent profile for each position
Reduced staff turnover
Enabled the company to engage with a broader talent pool
Positioned Lumo Energy as an Employer of Choice
Employee Onboarding LifeSuite’s RedCarpet onboarding solution:
Enabled employees to access content relevant to their role or job function
Shared details about informal benefits such as gym memberships
Outlined information about company procedures to staff
Guaranteed valuable knowledge isn’t lost if an individual leaves
Guided new hires through a six-month onboarding program
Reduced time managers spent onboarding new staff
Helped new employees become productive in their role quickly
Training and development LifeSuite’s GreenLight L&D solution:
Enabled the HR team to deliver timely, targeted training programs
Introduced e-learning units such as online leadership courses
Empowered employees to manage their own development
Allowed the company to update training records quickly online
Created easy access to compliance training records
Reduced the amount of time it took to pull together a training compliance report
Performance management LifeSuite’s WingSpan performance management solution:
Enabled Lumo to set goals, evaluate employee skills and provide feedback
Offered a way to keep staff informed of opportunities for development
Helped improve employee engagement and reduce attrition rates
Improved the ability to manage team or individual workflows, goals and KPIs
Reduced time spent on performance management processes
Freed up the business to focus on building the bottom line
Thanks to all four SilkRoad solutions, the company automated many necessary manual
procedures, increasing efficiencies and saving countless man-hours
The Results
Lumo chose SilkRoad’s LifeSuite because it provided strength in all areas of HR!
Being able to implement the solution in just ten months was a bonus!
The company was able to customise the tools to suit their unique needs!
And training was provided throughout the implementation to a wide range of user groups!
A CUT ABOVE THE REST!
• Ensured staff are engaged, motivated, and providing outstanding customer service!
• Allowed Lumo’s management team to focus on building the business
• Streamlined Lumo’s operational efficiencies
• Freed up valuable time that could be better spent recruiting new talent
SilkRoad’s Life Suite…