Lufthansa - March 31, 2014

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Lufthansa pilots strike announcement

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    Due to the pilotsstrike Lufthansa has canceled most ofits flights for Wednesday, Thursday and FridayA strike on three consecutive days would be one of the biggest walkouts in

    Lufthansas history. More than 425,000 passengers are likely to be affected. Pilots

    of the Group airlines: Swiss International Air Lines, Austrian Airlines, Brussels

    Airlines, Eurowings, Lufthansa CityLine and Air Dolomiti are not participating in the

    strike.

    East Meadow, NYMarch 31, 2014Due to the strike announced by the pilotsunion

    Vereinigung Cockpit (VC), Lufthansa, Lufthansa Cargo and Germanwings have canceled

    approximately 3,800 flights on Wednesday, Thursday and Friday (April 24). During the

    three day walkout of the cockpit crew, only about 500 Lufthansa short and long haul flights

    will be operated. The list of canceled flights is published onwww.LH.com.Information for

    Germanwings passengers is available onwww.germanwings.com.

    Flight cancellations on such a massive scale will affect a total of 425,000 passengers.

    Lufthansa will inform all passengers who have registered their contact details in their

    booking or in their Miles & More profile about flight changes via text message and email.

    Most of the remaining domestic and European flights will be flown by the daughter

    companies, Eurowings and Lufthansa Cityline, whose pilots are not participating in the

    walkout.

    In addition to Lufthansa Passenger Airlines, Lufthansa Cargo will also be affected. For the

    three strike days, 23 of 31 planned cargo flights from Frankfurt have already been

    canceled.

    The pilots of the daughter companies, Swiss International Air Lines, Austrian Airlines,

    Eurowings, Lufthansa CityLine and Air Dolomiti, as well as the pilots of Brussels Airlines,

    will not participate in the strike. Where possible, these companies will use larger planes on

    routes from and to Germany in order to bring as many rebooked Lufthansa passengers as

    possible to their destinations.

    Additionally, Lufthansa will re-book affected passengers on other airlines and will provide

    train tickets on domestic routes in cooperation with German Railways (Deutsche Bahn).

    Airline tickets can be exchanged for a train ticket at automated check-ins or on the

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    Internet. Information on how to exchange Germanwings flight tickets for train tickets is

    available onwww.germanwings.com/aktuell.

    For further questions Lufthansa customers in the United States can also use the toll free

    service telephone number:1-800-645-3880.Toll free numbers for other countries can be

    found atwww.lufthansa.com/de/en/Travel-information.Already since last Friday,

    passengers can rebook or cancel flights at no cost for the period of April 2-4, 2014.

    I greatly regret that the Vereinigung Cockpit is not prepared to settle this by negotiations

    and to find a solution without engaging in a labor dispute. We made good offers for an

    improved salary as well as a future provision for early leave from flight service, sa id Dr.

    Bettina Volkens, Member of the Executive Board Legal and Personnel of the Lufthansa

    Group. Based on this, it is difficult to understand that the VC union is calling for a three-

    day strike right away - both for our customers and the more than one hundred thousand

    colleagues of the other Lufthansa employee groups. We will do our best to care for our

    customers during the strike. I want to thank in advance all employees that will go above

    and beyond what is normal and give their best for our customers and for the Company,

    Volkens added.

    Lufthansa is preparing a number of actions to minimize the impact, as far as possible, on

    its passengers. For example, in Frankfurt and Munich additional employees will be in the

    terminal to take care of passengers. In the Lufthansa service centers, capacities were

    already significantly increased. Passengers are requested to visit

    https://www.lufthansa.com/xx/en/My-Bookingsand check the status of their flight before

    leaving for the airport.

    In total, a three-day pilot strike would alone, for Lufthansa German Airlines, have a

    negative impact on profit in the range of tens of millions of euros. The announcement has

    already caused significant damages since passengers have already rebooked flights and

    logistic customers have made arrangements with other cargo airlines to secure the

    transport of their goods.

    About LufthansaOne of the world's largest and most prestigious airlines, Lufthansa currently flies to 253 destinations in 103 countries,with hubs in Frankfurt, Munich, and with the Lufthansa Group acquisition of Austrian Airlines, Brussels Airlines andSWISSVienna, Brussels and Zurich. From its 20 North American gateways, Lufthansarecently voted by Fortune asone of the five most admired airlines in the world and its partners serve over 450 destinations in more than 120

    countries. An industry innovator, Lufthansa has long been committed to environmental care and sustainability, operating

    the most technologically-advanced and fuel-efficient fleet in the world. Its long-haul fleet to and from North Americaincludes the Boeing 747-400 and the 747-8, as well as the Airbus A330, A340 and A380. Currently, Lufthansa has over220 new aircraft worth about $36 billion on order. Lufthansa is the largest European operator of the A380 and was the

    http://www.germanwings.com/aktuellhttp://www.germanwings.com/aktuellhttp://www.germanwings.com/aktuellhttp://www.lufthansa.com/de/en/Travel-informationhttp://www.lufthansa.com/de/en/Travel-informationhttp://www.lufthansa.com/de/en/Travel-informationhttps://www.lufthansa.com/xx/en/My-Bookingshttps://www.lufthansa.com/xx/en/My-Bookingshttps://www.lufthansa.com/xx/en/My-Bookingshttp://www.lufthansa.com/de/en/Travel-informationhttp://www.germanwings.com/aktuell
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    launch customer for the new Boeing 747-8, the industries two most fuel-efficient passenger aircraft. Known for itspremium services, Lufthansa continues its $150 million program earmarked for building new or upgrading existinglounge facilities across its worldwide network and will spend more than $3.6 billion in new onboard products andservices by 2015. In 2010, Lufthansa re-launched its broadband wireless Internet service onboard, FlyNet. For more

    information or reservations, visitwww.LH.com

    Deutsche Lufthansa AGCorporate CommunicationsChristina SemmelTel: +1 [email protected]/newsroom

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