LTRT-94602 EMS Alarm Guide v3.2 - Avayasupport.avaya.com/elmodocs2/G860/R1.0/LTRT-94602.pdfVersion...
Transcript of LTRT-94602 EMS Alarm Guide v3.2 - Avayasupport.avaya.com/elmodocs2/G860/R1.0/LTRT-94602.pdfVersion...
EMS Alarm Guide
Version 3.2
LTRT-94602
In this document the Avaya G860 Media Gateway corresponds to the Mediant 5000. Only information that applies to the Mediant 5000 applies to the Avaya G860 Media Gateway.
Notice This document describes and explains the use of the Element Management System (EMS), available from AudioCodes. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee the accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed and downloaded by registered Technical Support customers at www.AudioCodes.com.
© 2006 AudioCodes Inc. All rights reserved This document is subject to change without notice.
Refer to the current release notes that may be included with your documentation or hardware delivery.
Date Published: Feb-14-2006 Date Printed: Feb-15-2006
Version 3.2 3 October 2007
EMS Alarm Guide General
Tip: When viewing this manual on CD, Web site or on any other electronic copy, all cross-references are hyperlinked. Click on the page or section numbers (shown in blue) to reach the individual cross-referenced item directly. To return back to the point from where you accessed the cross-reference, press Alt + .
Note: The Element Management System supports the following products:
1. Mediant 5000 Media Gateway and Mediant 8000 Media Gateway
2. Mediant 3000 Media Gateway
3. IPmedia 3000 Media Server
4. Mediant 2000 Media Gateway
5. IPmedia 2000 Media Server
6. Mediant 1000 Media Gateway
7. MediaPack.
Trademarks
AC logo, Ardito, AudioCoded, AudioCodes, AudioCodes logo, IPmedia, Mediant, MediaPack, MP-MLQ, NetCoder, Stretto, TrunkPack, VoicePacketizer and VoIPerfect, are trademarks or registered trademarks of AudioCodes Limited.
Customer Support
Customer technical support and service are provided by AudioCodes' Distributors, Partners, and Resellers from whom the product was purchased. For Customer support for products purchased directly from AudioCodes, contact [email protected].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used. Only industry-standard terms are used throughout this manual. Hexadecimal notation is indicated by 0x preceding the number.
When the term ‘Trunking Gateway’ is used in this manual, it refers to the Mediant 5000 Media Gateway and Mediant 8000 Media Gateway.
When ‘MG’ is used in this manual, it refers to ‘media gateway’.
MediaPack collectively refers to the MP-102 (FXS), MP-104 (FXS and FXO), MP-108 (FXS and FXO), MP-112 (FXS), MP-114 (FXS), MP-118 (FXS) and MP-124 (FXS).
The term 'DS3' is synonymous with the term 'T3'.
EMS Alarm Guide 4 Document #: 94602
EMS
Related Documentation
Manual Name
Mediant 5000 / 8000 Media Gateway Installation, Operation & Maintenance Manual
Mediant 5000 / 8000 Media Gateway Release Notes
Mediant 3000 User’s Manual
IPmedia 3000 Media Server User’s Manual
Mediant 2000 User’s Manual
IPmedia 2000 Media Server User’s Manual
MediaPack MGCP-MEGACO User’s Manual
MediaPack User’s Manual
Element Management System (EMS) Server Installation & Maintenance Manual
Element Management System (EMS) Product Description
Element Management System (EMS) Release Notes
Element Management System (EMS) Online Help
Mediant 5000 / 8000 Media Gateway Programmer's User Manual
EMS Parameter Guide for the Mediant 5000 and Mediant 8000 Gateways
EMS Parameter Guide for Mediant 1000, Mediant 2000, Mediant 3000, IPmedia 3000 and IPmedia 2000
EMS Parameter Guide for MediaPack
Version 3.2 5 October 2007
EMS Alarm Guide Contents
Contents
1 EMS Alarms .......................................................................................................... 9
1.1 Cannot Bind SNMP Trap Receiver ........................................................................10 1.2 Definition Failure ....................................................................................................11 1.3 Connection Lost .....................................................................................................12 1.4 Connection Established .........................................................................................13 1.5 Software Mismatch.................................................................................................13 1.6 Hardware Mismatch ...............................................................................................14 1.7 Configuration Mismatch .........................................................................................15 1.8 Predefine Mismatch ...............................................................................................16 1.9 Mismatch Cleared ..................................................................................................16 1.10 Changed MIB Version ............................................................................................17 1.11 EMS Server Started ...............................................................................................18 1.12 Insufficient Disk Space...........................................................................................18 1.13 Software Upgraded ................................................................................................19 1.14 Software Replaced.................................................................................................19 1.15 Hardware Replaced ...............................................................................................20 1.16 HTTP Access Disabled ..........................................................................................20 1.17 HTTP and HTTPS Disabled Alarm.........................................................................21 1.18 PM File Generate ...................................................................................................21
2 Mediant 5000, 8000 Alarms ............................................................................... 23
2.1 Board Failure..........................................................................................................23 2.2 Admin State Change..............................................................................................24 2.3 Operative State Change.........................................................................................25 2.4 V5.2 Alarm .............................................................................................................25 2.5 Trunk Alarm............................................................................................................25 2.6 Configuration Error.................................................................................................27 2.7 Operational Info......................................................................................................27 2.8 Voltage Alarm.........................................................................................................28 2.9 Fan Alarm...............................................................................................................29 2.10 Temperature Alarm ................................................................................................30 2.11 Ethernet External Link Alarm .................................................................................30 2.12 Ethernet Internal Link Alarm...................................................................................31 2.13 Power Supply Alarm...............................................................................................32 2.14 Push Button Alarm .................................................................................................33 2.15 Board Temperature Alarm......................................................................................34 2.16 STM 1 Link Alarm...................................................................................................34 2.17 Board Diagnostics Alarm........................................................................................35
EMS Alarm Guide 6 Document #: 94602
EMS
2.18 NTP Server Status Changed..................................................................................36 2.19 GW Switchover Alarm ............................................................................................37 2.20 Configuration Change ............................................................................................38
3 Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms.......... 39
3.1 Standard Traps ......................................................................................................40 3.1.1 Authentication Failure ............................................................................................40 3.1.2 Cold Start ..............................................................................................................41
3.2 AcBoard MIB Traps................................................................................................41 3.2.1 Board Fatal Error ...................................................................................................41 3.2.2 Configuration Error ................................................................................................41 3.2.3 Temperature Alarm................................................................................................42 3.2.4 Initialization Ended ................................................................................................43 3.2.5 Board Resetting Following Software Reset............................................................43 3.2.6 Feature Key Related Error.....................................................................................44 3.2.7 Gateway Administrative State Changed ................................................................44 3.2.8 No Free Channels Available ..................................................................................45 3.2.9 Gatekeeper/Proxy not Found or Registration Failed ..............................................45 3.2.10 Ethernet Link Down or Remote Ethernet Link Down..............................................46 3.2.11 System Component Overloaded............................................................................47 3.2.12 Alarms Table Overflow ..........................................................................................48 3.2.13 ATM Port Alarm .....................................................................................................49 3.2.14 Audio Provisioning Alarm.......................................................................................50 3.2.15 Operational State Change .....................................................................................50 3.2.16 Keep Alive Trap .....................................................................................................51 3.2.17 NAT Traversal Alarm .............................................................................................51 3.2.18 Enchanced BIT Status...........................................................................................51 3.2.19 SS7 Link Operational State Changed ....................................................................52 3.2.20 SS7 Link Inhibition Status Changed (Local or Remote) .........................................53 3.2.21 SS7 Link Blocking Status Changed (Local or Remote)..........................................53 3.2.22 SS7 Link Congestion Status Changed (Local or Remote) .....................................54 3.2.23 SS7 Linkset Operational State Changed ...............................................................55 3.2.24 SS7 Routeset Operational State Changed ............................................................55 3.2.25 SS7 Node Operational State Changed ..................................................................56 3.2.26 SS7 Redundancy Alarm ........................................................................................56 3.2.27 Threshold of Performance Monitored Object Exceeded ........................................56 3.2.28 HTTP Download Result .........................................................................................57 3.2.29 Fan Tray Alarm......................................................................................................57 3.2.30 Power Supply Alarm ..............................................................................................58 3.2.31 PEM Alarm ............................................................................................................58 3.2.32 SA Module Missing Alarm......................................................................................59 3.2.33 HA System Fault Alarm .........................................................................................59 3.2.34 HA System Configuration Mismatch Alarm ............................................................60 3.2.35 HA System Switch-over Alarm...............................................................................61 3.2.36 User Input Alarm....................................................................................................61 3.2.37 D-Channel Status ..................................................................................................61 3.2.38 SONET Section LOF Alarm ...................................................................................62 3.2.39 SONET Section LOS Alarm...................................................................................63 3.2.40 SONET Line AIS Alarm .........................................................................................63 3.2.41 SONET Line RDI Alarm.........................................................................................64
Version 3.2 7 October 2007
EMS Alarm Guide Contents
4 Index .................................................................................................................... 65
Contents Table 1-1: Cannot Bind SNMP Trap Receiver .....................................................................................10 Table 1-2: Definition Failure.................................................................................................................11 Table 1-3: Connection Lost..................................................................................................................12 Table 1-4: Connection Established ......................................................................................................13 Table 1-5: Software Mismatch .............................................................................................................13 Table 1-6: Hardware Mismatch............................................................................................................14 Table 1-7: Configuration Mismatch ......................................................................................................15 Table 1-8: Predefine Mismatch ............................................................................................................16 Table 1-9: Mismatch Cleared...............................................................................................................16 Table 1-10: Changed MIB Version.......................................................................................................17 Table 1-11: EMS Server Started..........................................................................................................18 Table 1-12: Insufficient Disk Space......................................................................................................18 Table 1-13: Software Upgraded...........................................................................................................19 Table 1-14: Software Replaced ...........................................................................................................19 Table 1-15: Hardware Replaced ..........................................................................................................20 Table 1-16: HTTP Access Disabled .....................................................................................................20 Table 1-17: HTTP and HTTPS Disabled Alarm....................................................................................21 Table 1-18: PM File Generate..............................................................................................................21 Table 2-1: Board Failure ......................................................................................................................24 Table 2-2: Admin State Change...........................................................................................................24 Table 2-3: Operative State Change .....................................................................................................25 Table 2-4: Trunk Alarm ........................................................................................................................26 Table 2-5: Configuration Error .............................................................................................................27 Table 2-6: Operational Info ..................................................................................................................28 Table 2-7: Voltage Alarm .....................................................................................................................29 Table 2-8: Fan Alarm ...........................................................................................................................30 Table 2-9: Temperature Alarm.............................................................................................................30 Table 2-10: Ethernet External Link Alarm ............................................................................................31 Table 2-11: Ethernet Internal Link Alarm .............................................................................................32 Table 2-12: Power Supply Alarm .........................................................................................................32 Table 2-13: Push Button Alarm............................................................................................................33 Table 2-14: Board Temperature Alarm ................................................................................................34 Table 2-15: STM 1 Link Alarm .............................................................................................................35 Table 2-16: Board Diagnostics Alarm ..................................................................................................36 Table 2-17: NTP Server Status Changed ............................................................................................37 Table 2-18: GW Switchover Alarm.......................................................................................................38 Table 2-19: Configuration Change.......................................................................................................38 Table 3-1: Authentication Failure .........................................................................................................40 Table 3-2: Cold Start............................................................................................................................41 Table 3-3: Board Fatal Error ................................................................................................................41 Table 3-4: Configuration Error .............................................................................................................42 Table 3-5: Temperature Alarm.............................................................................................................42 Table 3-6: Initialization Ended..............................................................................................................43 Table 3-7: Board Resetting Following Software Reset.........................................................................43 Table 3-8: Feature Key Related Error ..................................................................................................44 Table 3-9: Gateway Administrative State Changed..............................................................................44 Table 3-10: No Free Channels Available .............................................................................................45 Table 3-11: Gatekeeper/Proxy not Found or Registration Failed .........................................................46 Table 3-12: Ethernet Link Down or Remote Ethernet Link Down .........................................................47 Table 3-13: System Component Overloaded .......................................................................................48 Table 3-14: Active Alarm Table Full .....................................................................................................48 Table 3-15: ATM Port Alarm ................................................................................................................49 Table 3-16: Audio Provisioning Alarm..................................................................................................50
EMS Alarm Guide 8 Document #: 94602
EMS
Table 3-17: Operational State Change ................................................................................................50 Table 3-18: Keep Alive Trap ................................................................................................................51 Table 3-19: SS7 Link Operational State Changed ...............................................................................52 Table 3-20: SS7 Link Inhibition Status Changed (Local or Remote) ....................................................53 Table 3-21: SS7 Link Blocking Status Changed (Local or Remote) .....................................................53 Table 3-22: SS7 Link Congestion Status Changed (Local or Remote).................................................54 Table 3-23: SS7 Linkset Operational State Changed...........................................................................55 Table 3-24: SS7 Routeset Operational State Changed........................................................................55 Table 3-25: SS7 Node Operational State Changed .............................................................................56 Table 3-26: Threshold of Performance Monitored Object Exceeded....................................................56 Table 3-27: HTTP Download Result ....................................................................................................57 Table 3-28: Fan Tray Alarm .................................................................................................................57 Table 3-29: Power Supply Alarm .........................................................................................................58 Table 3-30: PEM Alarm........................................................................................................................58 Table 3-31: SA Module Missing Alarm.................................................................................................59 Table 3-32: HA System Fault Alarm.....................................................................................................60 Table 3-33: HA System Configuration Mismatch Alarm .......................................................................60 Table 3-34: HA System Switch-over Alarm..........................................................................................61 Table 3-35: User Input Alarm...............................................................................................................61 Table 3-36: D-Channel Status .............................................................................................................62 Table 3-37: SONET Section LOF Alarm ..............................................................................................62 Table 3-38: SONET Section LOS Alarm ..............................................................................................63 Table 3-39: SONET Line AIS Alarm.....................................................................................................63 Table 3-40: SONET Line RDI Alarm ....................................................................................................64
Version 3.2 9 October 2007
EMS Alarm Guide 1. EMS Alarms
1 EMS Alarms System alarms, originated by the EMS and associated with the EMS server and/or all media gateways managed by the EMS, are listed and described here.
The present version of the EMS supports the following alarms:
1. SNMP Cannot Bind Alarm - All gateways
2. Add Node Alarm - Mediant 5000 / 8000 Broadband Access Gateways
3. Node Connection Lost Alarm - All gateways
4. Node Connection Establish Alarm - All gateways
5. Software Mismatch Node Alarm - All gateways
6. Hardware Mismatch Node Alarm - All gateways
7. Configuration Mismatch Node Alarm - MediaPacks, Mediant 1000 / 2000 / 3000, IPMedia 2000 / 3000
8. Predefine Mismatch Node Alarm - MediaPacks
9. No Mismatch Node Alarm - All gateways
10. Upgrade MIB Version Alarm - All gateways
11. Server Startup Alarm - All gateways
12. Not Enough Disk Space - All gateways
13. MG Software Upgrade Alarm - Mediant 5000 / 8000
14. Software Replace Alarm - All gateways
15. Hardware Replace Alarm - MediaPacks, Mediant 1000 / 2000 / 3000, IPMedia 2000 / 3000
16. HTTP Disabled Alarm - MediaPacks, Mediant 1000 / 2000 / 3000, IPMedia 2000 / 3000
17. HTTP and HTTPS Disabled Alarm - MediaPacks, Mediant 1000 / 2000 / 3000, IPmedia 2000 / 3000
18. PM File Generate - Mediant 5000 / 8000
EMS Alarm Guide 10 Document #: 94602
EMS
1.1 Cannot Bind SNMP Trap Receiver
Table 1-1: Cannot Bind SNMP Trap Receiver
Textual Description This alarm is generated during server startup if an error occurs indicating that the SNMP trap receiver port is already taken.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.1
AlarmTitle Cannot Bind SNMP Trap Receiver
ItuAlarmType Environmental Alarm
AlarmSource EMS Server
Probable Cause Application Subsystem Failure
Severity Critical
Additional Info -
Corrective Action Run netstats command to verify which application uses alarms reception port (by default UDP post 162). EMS application: If it's busy, check what application uses this port.
If it's not freed by the EMS application, restart the EMS server application according to the equipment installation manual.
Other network management application: Change the EMS application and all managed gateways' default alarm reception ports.
Media Gateways All the gateways managed by the EMS
Version 3.2 11 October 2007
EMS Alarm Guide 1. EMS Alarms
1.2 Definition Failure
Table 1-2: Definition Failure
Textual Description Generated when the definition of the Call Agent Board in the Mediant 5000 / 8000 is failed by the EMS.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.2
AlarmTitle Add Node Failed
ItuAlarmType Equipment Alarm
AlarmSource Call Agent Board
Probable Cause Software Error
Severity Major
Additional Info -
Corrective Action In the Software Manager, check that the Call Agent version is defined. If not, define it. Verify that an SNMP connection between the EMS and gateway
exists, that community strings are valid (check gateway details from the EMS tree).
Check product compatability: Call Agent Board should have sysDescr field compatible to Mediant 5000 / 8000 sysDescr.
Media Gateways Mediant 5000 / 8000 Broadband Access Gateways
EMS Alarm Guide 12 Document #: 94602
EMS
1.3 Connection Lost
Table 1-3: Connection Lost
Textual Description Originated by the EMS when an SNMP Timeout occurs for the first time in the Media Gateway
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.3
AlarmTitle Connection Lost
ItuAlarmType Communications Alarm
AlarmSource Media Gateway
Probable Cause Communications Subsystem Failure
Severity Critical
Additional Info -
Corrective Action Communication problem: Try to ping the gateway to check if there is network communication. Default gateway alive? Open the network screen. Check the default
gateway IP address and ping it. SNMP Community Strings? Verify that the community string defined
in the EMS for the gateway match the actual gateway community strings. To check the community string, right-click on the gateway, select the 'Details' menu. Default community strings: read = public, write = private.
Hardware Problem? Check that the gateway is alive according to the LEDs, verify that network and power cables are in place and plugged in.
Media Gateways All the gateways managed by the EMS
Version 3.2 13 October 2007
EMS Alarm Guide 1. EMS Alarms
1.4 Connection Established
Table 1-4: Connection Established
Textual Description Originated by the EMS when a previously lost Media Gateway connection is re-established.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.4
AlarmTitle Connection Lost
ItuAlarmType Communications Alarm
AlarmSource Media Gateway
Probable Cause Communications Subsystem Failure
Severity Critical
Additional Info -
Corrective Action -
Media Gateways All the gateways managed by the EMS
1.5 Software Mismatch
Table 1-5: Software Mismatch
Textual Description Generated when the EMS detects a software version mismatch between the actual and the previous definition of the Media Gateway (for example, Version 4.0.353 instead of the previously defined 4.0.278). This is also in the case that the new version is not defined in the Software Manager.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.5
AlarmTitle Software Mismatch
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Version Mismatch
Severity Major
Additional Info -
Corrective Action Define the detected version in the EMS Software Manager Perform a Software Upgrade on the gateway with one of the
supported versions.
Media Gateways All gateways
EMS Alarm Guide 14 Document #: 94602
EMS
1.6 Hardware Mismatch
Table 1-6: Hardware Mismatch
Textual Description Generated when the EMS detects a hardware mismatch between the actual and the previous definition of a Media Gateway (MP-102 became Mediant 2000).
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.6
AlarmTitle Hardware Mismatch
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Equipment Malfunction
Severity Major
Additional Info -
Corrective Action Perform remove / add a gateway from the EMS tree in order to resync EMS and the gateway status
Verify in the Software Manager that an appropriate version exists for the hardware type presented in the error message.
Media Gateways All the gateways managed by the EMS.
Version 3.2 15 October 2007
EMS Alarm Guide 1. EMS Alarms
1.7 Configuration Mismatch
Table 1-7: Configuration Mismatch
Textual Description Generated when the EMS detects a configuration mismatch between the actual parameter values provisioned and previous parameter values provisioned.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.7
AlarmTitle Configuration Mismatch
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Software Error
Severity Warning
Additional Info -
Corrective Action Run Configuration Verification command in order to compare EMS configuration and actual MG configuration: MG configuration is wrong: use configuration download to update MG with correct configuration saved in EMS database.
MG is correct, EMS is not updated: use configuration upload to save a correct MG configuration in the EMS database.
Check the Actions Journal for recent updates of the gateway.
Media Gateways MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 3000
EMS Alarm Guide 16 Document #: 94602
EMS
1.8 Predefine Mismatch
Table 1-8: Predefine Mismatch
Textual Description Originated by the EMS, when the user performs a MediaPack media gateway predefinition in the EMS.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.8
AlarmTitle Predefine Mismatch
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Other
Severity Info
Additional Info -
Corrective Action No action should be taken; this is an information alarm only.
Media Gateways MediaPack
1.9 Mismatch Cleared
Table 1-9: Mismatch Cleared
Textual Description Generated when the EMS detects that a hardware, software, predefine or configuration mismatch is cleared.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.9
AlarmTitle EMS Server Started
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Other
Severity Clear
Additional Info -
Corrective Action Clears all mismatched alarms previously originated by the EMS on a certain gateway.
Media Gateways All the gateways managed by the EMS.
Version 3.2 17 October 2007
EMS Alarm Guide 1. EMS Alarms
1.10 Changed MIB Version
Table 1-10: Changed MIB Version
Textual Description Originated when a major software version change is detected by the EMS.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.10
AlarmTitle Change MIB Version
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Version Mismatch
Severity Info
Additional Info -
Corrective Action -
Media Gateways All the gateways managed by the EMS.
EMS Alarm Guide 18 Document #: 94602
EMS
1.11 EMS Server Started
Table 1-11: EMS Server Started
Textual Description Originated each time the server is started or restarted (warm boot/reboot) by the EMS Watchdog Process
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.11
AlarmTitle EMS Server Started
ItuAlarmType Communications Alarm
AlarmSource EMS Server
Probable Cause Other
Severity Major
Additional Info -
Corrective Action -
Media Gateways All the gateways managed by the EMS.
1.12 Insufficient Disk Space
Table 1-12: Insufficient Disk Space
Textual Description Originated when the EMS server hard disk capacity is almost full.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.12
AlarmTitle Disk Space Alarm
ItuAlarmType Environment Alarm
AlarmSource EMS Server
Probable Cause -
Severity Critical - disk usage > 80 % Major - disk usage > 70 %
Additional Info -
Corrective Action Clean all unnecessary files Expand the hard disk
Media Gateways All the gateways managed by the EMS.
Version 3.2 19 October 2007
EMS Alarm Guide 1. EMS Alarms
1.13 Software Upgraded
Table 1-13: Software Upgraded
Textual Description Indicates Mediant 5000 / 8000 Online Software Upgrade procedures and version information.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.13
AlarmTitle EMS Server Started
ItuAlarmType Equipment Alarm
AlarmSource EMS Server
Probable Cause Version Mismatch
Severity Info
Additional Info Started / Finished / Aborted
Corrective Action No action should be taken; this is an information alarm
Media Gateways Mediant 5000 / 8000
1.14 Software Replaced
Table 1-14: Software Replaced
Textual Description Originates when the EMS discovers a software version replace between board versions, for example, from V4.6.009.004 to V4.6.152.003 (when both versions are managed by the EMS).
Software Replace old version : <old version> new version <new version>
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.14
AlarmTitle EMS Server Started
ItuAlarmType Communications Alarm
AlarmSource EMS Server
Probable Cause Other
Severity Info
Additional Info If you initiated a performance measurements polling process before you initiated the software replacement process,the polling process is stopped.
Corrective Action No action should be taken; this is an information alarm.
Media Gateways All the gateways managed by the EMS.
EMS Alarm Guide 20 Document #: 94602
EMS
1.15 Hardware Replaced
Table 1-15: Hardware Replaced
Textual Description Originates when the EMS discovers a different gateway (according to the MAC address) to what was initially defined, while the Hardware Type remains the same. Hardware Replace is discovered by the MAC address and performed during Board Started trap.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.15
AlarmTitle Hardware Replacement Alarm
ItuAlarmType Equipment Alarm
AlarmSource Media Gateway
Probable Cause Other
Severity Major
Additional Info -
Corrective Action -
Media Gateways MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 3000
1.16 HTTP Access Disabled
Table 1-16: HTTP Access Disabled
Textual Description Originated when HTTP access is disabled by EMS hardening but the EMS manages media gateways that require HTTP access for software upgrade.
Originated on server startup.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.16
AlarmTitle -
ItuAlarmType Environmental Alarm
AlarmSource EMS Server
Probable Cause Application Subsystem Failure
Severity Major
Additional Info -
Corrective Action Separate the gateways between two EMS servers (secured & unsecured)
Media Gateways Gateways using the HTTP server for the software upgrade procedure: MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 3000.
Version 3.2 21 October 2007
EMS Alarm Guide 1. EMS Alarms
1.17 HTTP and HTTPS Disabled Alarm
Table 1-17: HTTP and HTTPS Disabled Alarm
Textual Description Originated when HTTP access is disabled by EMS hardening but the EMS manages media gateways that require HTTP access for software upgrade.
Originated on server startup.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.17
AlarmTitle HTTP and HTTPS Dis
ItuAlarmType Environmental Alarm
AlarmSource EMS Server
Probable Cause Application Subsystem Failure
Severity Major
Additional Info -
Corrective Action Separate the gateways between two EMS servers (secured & unsecured)
Media Gateways Gateways using the HTTP server for the software upgrade procedure: MediaPacks, Mediant 1000, Mediant 2000, IPmedia 2000, Mediant 3000, IPmedia 3000
1.18 PM File Generate
Table 1-18: PM File Generate
Textual Description Originated when a PM file is generated in the EMS server, and it can be retrieved by a higher level management system.
SNMP OID 1.3.6.1.4.1.5003.9.20.3.2.0.18
AlarmTitle PM File
ItuAlarmType Other
AlarmSource EMS Server
Probable Cause Other
Severity Info
Additional Info The performance summary data from<start polling interval time> to<timeStempFileTo> of media gateway<nodeIPAdd> was saved in PM file <fileName>.
Corrective Action -
Media Gateways Mediant 5000 / 8000
Version 3.2 23 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
2 Mediant 5000, 8000 Alarms System alarms associated with the Mediant 5000/8000 Media Gateway, and AudioCodes' Mediant 5000, 8000 Broadband Access Gateway can be displayed, viewed, tracked and troubleshooted in the EMS's Alarm Browser.
The present version of the Mediant/ 5000/8000 Media Gateway and Mediant 5000, 8000 Broadband Access Gateway supports the following alarms:
1. TPBoardFailureTrap
2. MOAdminStateChange
3. MOOperativeStateChange
4. V5.2Alarm (relevant to V5.2 configured Broadband Access Gateways only)
5. TrunkAlarm
6. ConfigurationError
7. OperationalInfo
8. VoltageAlarm
9. FanAlarm
10. tgTemperatureAlarm
11. EthernetExternalLinkAlarm
12. EthernetInternalLinkAlarm
13. PowerSupplyAlarm
14. PushbuttonAlarm
15. BoardTemperatureAlarm
16. STM 1 Link Alarm
17. OIDs 17-28 – V5.2 Alarms – support pending
18. BoardDiagnosticsAlarm - 29
19. NTP Server Status Changed - 30
20. GW Switchover Alarm - 31
21. Configuration Change - 32
2.1 Board Failure The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 24 Document #: 94602
EMS
Table 2-1: Board Failure
Description Board extraction from chassis is under way.
SNMP Alarm tgTPBoardFailureTrap
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.1
Alarm Title Board Failure
Alarm Source Board #
Alarm Type Other
Probable Cause Other
Severity Critical
Additional Info -
Corrective Action Lock the board and then unlock it to restart the board diagnostic tests. If the board successfully passes the diagnostic tests, it returns into service as a redundant board. If not and the board does not return to service, there's a hardware issue involved.
2.2 Admin State Change The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-2: Admin State Change
Description This trap is reported when modifying the administrative state of the MIB elements (Managed Objects). Possible states are: Lock, or Unlock.
SNMP Alarm moAdminStateChange
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.2
Alarm Title Administrative State Changed
Alarm Source Exact MO Path, for example: Board#5/Trunk#7
Alarm Type Other
Probable Cause Lock = underlying resource unavailable Unlock = Other
Severity Raise = Lock – depending on the MO Type ('lock for MGCW = Critical, for Board = Major and for Board/Trunk = Minor),
Clear = Unlock (severity clear)
Additional Info -
Corrective Action If the new state is Locked (by the administrator), it makes the resource unavailable. To return the entity into service, activate Unlock.
Version 3.2 25 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
2.3 Operative State Change The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-3: Operative State Change
Description This trap is reported under an operational state change of a certain media gateway resource mirrored by its MO (Managed Object) and MIB. Possible states are: Enable, Disable
SNMP Alarm moOperativeStateChange
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.3
Alarm Title Operative State Changed
Alarm Source Exact MO Path, for example: Board#5/Trunk#7
Alarm Type Other
Probable Cause Disabled = Underlying resource unavailable Enabled = Other
Severity Raise = Disable – depending on the MO Type ('lock for MGW = Critical, for Board = Major and for Board/Trunk = Minor),
Clear = Enabled (severity clear)
Additional Info
Corrective Action If the new operative state is disabled, it means the entity is out of service. To analyze the problem, check the communication alarms for an interface entity failure. If an FRU entity has failed, check to see that the unit is firmly and correctly inserted inside the chassis. Furthermore, check the unit's LED status indicators. Refer to the Troubleshooting tables in the Installation & Operation Manual.
2.4 V5.2 Alarm Not supported in this version.
2.5 Trunk Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 26 Document #: 94602
EMS
Table 2-4: Trunk Alarm
Description Indicates events/alarms on the T1/E1 trunks in the VoP boards: Critical: LOS, LOF Minor: AIS, RAI, RAI_CRC Major: RED Minor: BLUE, Yellow
SNMP Alarm tgTrunkAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.5
Alarm Title Trunk Alarm
Alarm Source Board#X/Trunk#Y
Alarm Type communicationsAlarm
Probable Cause degradedSignal
Severity 'LOS' or 'LOF' = 'red alarm' = Major 'AIS' = 'blue alarm' = Major 'RAI' or 'RAI_CRC' = 'yellow alarm' = Minor Everything is cleared = Clear
Additional Info Bitmap indicating alarms set/cleared according to the following standard:
1 dsx1NoAlarm
2 dsx1RcvFarEndLOF
4 dsx1XmtFarEndLOF
8 dsx1RcvAIS
16 dsx1XmtAIS
32 dsx1LossOfFrame
64 dsx1LossOfSignal
128 dsx1LoopbackState
256 dsx1T16AIS
512 dsx1RcvFarEndLOMF
1024 dsx1XmtFarEndLOMF
2048 dsx1RcvTestCode
4096 dsx1OtherFailure
8192 dsx1UnavailSigState
16384 dsx1NetEquipOOS
32768 dsx1RcvPayloadAIS
65536 dsx1Ds2PerfThreshold
Corrective Action If the alarm is set, check its bitmap. If the loopback bit in the RcvTestCode code alarm - diagnostics is in process, lock and unlock the trunk for recovery. If the alarm is at the payload level, start looking for the problem in the MUX equipment. If the AIS alarm bit is set, check the interfaced equipment. In other cases, check the link quality.
Version 3.2 27 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
2.6 Configuration Error The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-5: Configuration Error
Description This trap is issued when a configuration error or configuration inconsistency is caused by the User (via the EMS or MIB Browser). It's a general alarm. The problem description is provided in the 'text' form (AdditionalInfo).
SNMP Alarm tgConfigurationError
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.6
Alarm Title Configuration Error
Alarm Source MO Path
Alarm Type Processing error alarm
Probable Cause Configuration or customization error
Severity Indeterminate
Additional Info String explaining a certain problem in configuration or data inconsistency.Examples: 'Redundant board is configured as Normal board' 'Data of the SC is corrupted. Parameter name'
Corrective Action For a set alarm, correct the configuration using the guidelines contained in the field 'Additional Info'.
2.7 Operational Info The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 28 Document #: 94602
EMS
Table 2-6: Operational Info
Description In the current version, this alarm gathers all events (not only errors) caused by either actions performed by Operators or by operation of the Media Gateway itself. All operational events are reported through this alarm. For example, a System Controller switchover event or an SC failure is reported through OperationalInfo. The problem description is provided in the 'text' form (AdditionalInfo).
SNMP Alarm tgOperationalInfo
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.7
Alarm Title Operational Info
Alarm Source MO Path
Alarm Type Processing error alarm
Probable Cause Other
Severity Indeterminate
Additional Info A string explaining a certain problem or event that occurred in the system. Examples: 'Cannot TAKEOVER board at this state' 'UNLOCK operation cannot be done while board is shutting down' 'Change clock source'
Corrective Action Refer to the Installation & Operation Manual.
2.8 Voltage Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Version 3.2 29 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
Table 2-7: Voltage Alarm
Description Specifies the midplane voltages that are out of range: +3.3V / +5V / +12V / -12V midplane voltage [is out of nominal voltage (Active alarm)] [returned to nominal range (Cleared alarm)]
SNMP Alarm tgVoltageAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.8
Alarm Title Voltage Alarm
Alarm Source SAT / Voltage +12V / -12V / +5V / +3.3V /
Alarm Type Equipment alarm
Probable Cause Power problem
Severity Warning, Minor, Major or Cleared
Additional Info Info 1: Measured voltages: +3.3V / +5V / +12V / -12V
Info 2: Crossed thresholds: V1, V2, V3, V4, V5, V6 (The configured thresholds are the voltage levels of the threshold bands)
Corrective Action In the case of a set alarm, check the Alarm History. Try identify if there's a periodical or single error. In the case of a repetitive alarm, report to the service center.
2.9 Fan Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 30 Document #: 94602
EMS
Table 2-8: Fan Alarm
Description Fan (location description) speed [is out of nominal range (Active alarm), [returned to nominal range (Cleared alarm)]
SNMP Alarm tgFanAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.9
Alarm Title Fan Alarm
Alarm Source SAT/Fan (location description)
Alarm Type Equipment Alarm
Probable Cause Power problem
Severity Mediant 8000: Minor, Major or Cleared Mediant 5000: Critical when the large front fan fails.
Additional Info Info 1: Measured fans speed: FL=yyy, FR=xxx, RL=zzz (Mediant 8000 chassis abbreviations: Front Left, Front Right, Rear Left, Rear Right. The abbreviations for the Mediant 5000 are similar.
Info 2: 'Crossed Threshold = Fx', Configured thresholds: F1, F2, F3, F4
Corrective Action If the alarm is set, check the chassis air filter.
2.10 Temperature Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-9: Temperature Alarm
Textual Description Planned for the future.
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.10
2.11 Ethernet External Link Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Version 3.2 31 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
Table 2-10: Ethernet External Link Alarm
Description The link between the ES and the external network device has been established/has failed.
SNMP Alarm tgEthernetExternalLinkAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.11
Alarm Title Ethernet Uplink Alarm
Alarm Source Board # X
Alarm Type Communication Alarm
Probable Cause Loss of signal
Severity Major for disable, Cleared for enable
Additional Info Info 1: Mediant 5000 - MG Slots Ethernet links status:1,2 = 00,5..10=00000 Mediant 8000 - MG Slots Ethernet links status:1..8 = 00000000 ,10..18 =00000….
Info 2: ES Ports (ES LEDs) status: 1..26 = 010100101 ……
Corrective Action If set, check the LED of the port and both fiber cables. Lock and unlock the port to restart the Ethernet port's auto negotiation process.
2.12 Ethernet Internal Link Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 32 Document #: 94602
EMS
Table 2-11: Ethernet Internal Link Alarm
Description Ethernet link between the ES and the Media Gateway board has failed / has been established.
SNMP Alarm tgEthernetInternalLinkAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.12
Alarm Title Ethernet Uplink Alarm
Alarm Source Board#
Alarm Type Communication Alarm
Probable Cause Loss of signal
Severity Major for disable, Cleared for enable
Additional Info Info 1: Mediant 5000 - MG Slots Ethernet links status:1,2 = 00,5..10=00000 Mediant 8000 - MG Slots Ethernet links status:1..8 = 00000000 ,10..18 =00000….
Info 2: ES Ports (ES LEDs) status: 1..26 = 010100101 ……
Corrective Action Refer to the Installation & Operation Manual.
2.13 Power Supply Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-12: Power Supply Alarm
Description Specifies: Alarm severity Fan number Current value
SNMP Alarm tgPowerSupplyAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.13
Alarm Title Power supply alarm
Alarm Source SAT/PS/'location description'
Alarm Type Equipment alarm
Probable Cause Power problem
Severity Major for FAIL and EXIST; Minor for DEG; Cleared
Additional Info Info 1: Current status of fault cassette
Info 2: Status of other PS cassettes
Corrective Action If set, check the LED indicators of the suspected PS. If blinking or off, unplug and plug in again. Otherwise replace the unit.
Version 3.2 33 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
2.14 Push Button Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-13: Push Button Alarm
Description Alarms relays manually deactivated.
SNMP Alarm tgPushButtonAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.14
Alarm Title Push Button Alarm
Alarm Source SAT/Pushbutton [Cutoff] [Switchover]
Alarm Type equipmentAlarm
Probable Cause Pushbutton pressed
Severity Informational
Additional Info Info 1: Cutoff case. Previous state of alarm relays: Minor = open/connect, Major = o/c, Critical = o/c
Info 2: Cutoff case. Previous state of alarm LEDs: Minor = Red/Green, Major = Red/Yellow and Critical = Red/Blue
Corrective Action N/A
EMS Alarm Guide 34 Document #: 94602
EMS
2.15 Board Temperature Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-14: Board Temperature Alarm
Description The alarm is triggered when the temperature exceeds 55 degrees Celsius and ceases when the temperature falls below 55 degrees Celsius again.
SNMP Alarm tgBoardTemperatureAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.4
Alarm Title BoardTemperatureAlarm
Alarm Source Board #
Alarm Type Equipment alarm
Probable Cause Unacceptable temperature
Severity Critical
Additional Info Board temperature is too high
Corrective Action If set, check the ambient temperature and chassis ventilation. If the ambient temperature is normal, clean the air filters and double check that all the air buffles and blank panels are correctly placed in the chassis. Finally, check for fan speed alarms to validate normal fan operation.
2.16 STM 1 Link Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Version 3.2 35 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
Table 2-15: STM 1 Link Alarm
Description Indicates events/alarms on the ATM - OC3 links or PSTN STM-1 links on the TP-6310 boards.
SNMP Alarm tgSTM1LinkAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.16
Alarm Title STM 1 Link Alarm
Alarm Source Path indicating affected link. 'Board#, ATM/PSTN, FbrGrp#, FbrGrpLnk#, TUG3# (0 fro SDH and 0,1,2 for Sonet)'
Alarm Type communicationsAlarm
Probable Cause degradedSignal
Severity All local alarms - Major All remote alarms - Minor, or Cleared
Additional Info Bitmap decoded STM1 Link Alarm
Corrective Action Refer to the Installation & Operation Manual.
2.17 Board Diagnostics Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 36 Document #: 94602
EMS
Table 2-16: Board Diagnostics Alarm
Description Indicates that the board's health diagnostics tests have failed/solved TP-1610/TP-6310/ES/SC health diagnostics test failed - failure alarm TP-1610/TP-6310/ES/SC health diagnostics failure cleared - for cleared alarm
SNMP Alarm tgBoardDiagnosticsAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.29
Alarm Title Board Diagnostics Alarm
Alarm Source Board#
Alarm Type Equipment failure
Probable Cause Equipment malfunction
Severity Major for fails, Cleared when changed to normal
Additional Info Info 1: Fault Element: [string from the list of board's components - ElementID in the case of TP, including its index]
Info 2: Test Initiative: [Board Startup Diagnostics, PeriodicDiagnostics, User Initiated Diagnostics] Initial Test State: [list of standing alarms, clear of alarms]
Corrective Action If set, restart the board with a lock and unlock sequence. If the alarm repeats, extract and insert the board again into the chassis. If the alarm continues, report to the service center.
2.18 NTP Server Status Changed The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Version 3.2 37 October 2007
EMS Alarm Guide 2. Mediant 5000, 8000 Alarms
Table 2-17: NTP Server Status Changed
Description The connection with the NTP server is lost but Internal Clock synchronization is still going
or
NTP server has been restored
SNMP Alarm tgNTPServerStatusChanged
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.30
Alarm Title NTP Server Status Changed
Alarm Source Other
Alarm Type Communications alarm
Probable Cause -
Severity Warning (when the connection with the NTP server is lost; see Textual Description above) or Clear (when the NTP server has been restored; see Textual Description above)
Additional Info -
Corrective Action Refer to the Installation & Operation Manual.
2.19 GW Switchover Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 38 Document #: 94602
EMS
Table 2-18: GW Switchover Alarm
Description Ethernet switch/Shelf Controller/TP board switchover
SNMP Alarm tgGwSwitchoverAlarm
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.31
Alarm Title SwitchOver Alarm
Alarm Source Board# of the active board
Alarm Type Equipment failure
Probable Cause Equipment malfunction
Severity Major for fails, Cleared when changed to normal
Additional Info Ethernet Switch /Shelf Controller/TP board switchover. Board x is now active
Corrective Action Refer to the Installation & Operation Manual.
2.20 Configuration Change The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the Media Gateway have the same standard structure, including the fields shown in the table.
Table 2-19: Configuration Change
Description This trap is generated when a configuration change is performed on any MG managed object. One trap is generated for each modified parameter. It includes MO name, parameter name, new and old values.
SNMP Alarm tgConfigurationChange
SNMP OID 1.3.6.1.4.1.5003.9.1.2.2.0.32
Alarm Title
Alarm Source Managed Object Path
Alarm Type Other
Probable Cause Other
Severity Info
Additional Info <parameter mib name> (<parameter ems name>) changed from <value> to <value>.
For example: tgTPBoardSubnetMask (IP Subnet Mask) changed from 255.255.255.0 to 255.255.0.0
Corrective Action Refer to the Installation & Operation Manual.
Version 3.2 39 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3 Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms System alarms, associated with the analog MediaPack Media Gateways, digital Mediant 2000 Media Gateways and IPmedia 2000 Media Servers can be displayed, viewed and tracked and troubleshooted in the EMS's Alarm Browser. The present version of these devices supports the following alarms:
Standard Traps:
a. Authentication Failure
b. Cold Start
AcBoard MIB Traps:
1. Board Fatal Error
2. Configuration Error
3. Temperature Alarm
4. Initialization Ended
5. Resetting Board
6. Admin State Change
7. Call Resources Alarm
8. MSC Controller Registration Alarm
9. Ethernet Link Alarm
10. System Component Overloaded
11. Feature Key Error Alarm Trap
12. acBoardEvBoardStarted Trap (no Alarm)
13. Authentication Failure Trap (no Alarm)
14. Cold Start - Trap (no Alarm)
15. Performance Monitoring Threshold Crossing - Log
16. Keep Alive Log Trap - Log
17. SS7 Redundancy Alarm
18. SS7 Link State Change Alarm
19. SS7 Link Inhibit State Change Alarm
20. SS7 Link Block State Change Alarm
21. SS7 Link Congestion State Change Alarm Trap
22. SS7 Link Set State Change Alarm
23. SS7 Route Set State Change Alarm
24. SS7 SN Set State Change Alarm Trap
25. ATM Port Alarm
EMS Alarm Guide 40 Document #: 94602
EMS
26. Active Alarm Table Overflow
27. Performance Monitoring Threshold Crossing - Log
28. HTTP Download Result - Log
29. Fan Tray Alarm
30. Power Supply Alarm
31. PEM Alarm
32. SA Missing alarm
33. HA System Fault Alarm
34. HA System Configuration Mismatch Alarm
35. HA System Switch Over Alarm
36. User Input Alarm
37. D-Channel Status
38. SONET Section LOF Alarm
39. SONET Section LOS Alarm
40. SONET Line AIS Alarm
41. SONET Line RDI Alarm
The tables in this section show the alarms and the alarm information presented to users. For users' convenience, all alarms generated by all devices feature the same standard structure, including the fields shown in the table ‘Standard Alarm Structure’ below.
3.1 Standard Traps
3.1.1 Authentication Failure
Table 3-1: Authentication Failure
Trap Name authenticationFailure
OID 1.3.6.1.6.3.1.1.5.5
MIB SNMPv2-MIB
Version 3.2 41 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.1.2 Cold Start
Table 3-2: Cold Start
Trap Name coldStart
OID 1.3.6.1.6.3.1.1.5.1
MIB SNMPv2-MIB
Note This is a trap from the standard SNMP MIB.
3.2 AcBoard MIB Traps
3.2.1 Board Fatal Error
Table 3-3: Board Fatal Error
Description Board fatal error
SNMP Alarm acBoardFatalError
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.1
Alarm Title Board Fatal Error
Alarm Type Equipment Alarm
Alarm Source
Probable Cause Underlying resource unavailable
Severity Critical
Additional Info NULL
Corrective Action Capture the alarm information and the Syslog close, if active. Contact your first-level support group. The support group will likely want to collect additional data from the device and then perform a reset.
3.2.2 Configuration Error The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 42 Document #: 94602
EMS
Table 3-4: Configuration Error
Description Configuration Error
SNMP Alarm acBoardConfigurationError
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.2
Alarm Title Configuration Error
Alarm Type Equipment Alarm
Alarm Source
Probable Cause Underlying resource unavailable
Severity Critical
Additional Info NULL
Corrective Action Inspect the run-time specific string to determine the nature of the configuration error. Fix the configuration error using the appropriate tool: Web interface, EMS, or ini file. Save the configuration and if necessary reset the device.
3.2.3 Temperature Alarm The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Table 3-5: Temperature Alarm
Description The temperature alarm is set off when the temperature exceeds 60 degrees Celsius, and ceases when the temperature again falls below 55 degrees Celsius.
Alarm raise - 'The temperature is too high' Alarm clear - 'The temperature is normal'
SNMP Alarm acBoardTemperatureAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.3
Alarm Title Temperature Alarm
Alarm Type Equipment Alarm
Alarm Source
Probable Cause Temperature unacceptable
Severity Critical
Additional Info NULL
Corrective Action Inspect the system. Determine if all fans in the system are operating correctly.
Version 3.2 43 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.4 Initialization Ended The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Table 3-6: Initialization Ended
Description Sent when the device is initialized and ready to run
SNMP Alarm acBoardEvBoardStarted
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.4
Alarm Title Initialization Ended
Alarm Type Equipment Alarm
Alarm Source
Probable Cause Other
Severity Major
Additional Info NULL
3.2.5 Board Resetting Following Software Reset The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Table 3-7: Board Resetting Following Software Reset
Description The device started the reset process - following software reset
SNMP Alarm acBoardEvResettingBoard
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.5
Alarm Title Board Resetting Following Software Reset
Alarm Type Other
Alarm Source
Probable Cause Other
Severity Critical
Additional Info 'AdditionalInfo1', 'AdditionalInfo2', 'AdditionalInfo3',
Corrective Action A network administrator has taken action to reset the device. No corrective action is needed.
EMS Alarm Guide 44 Document #: 94602
EMS
3.2.6 Feature Key Related Error
Table 3-8: Feature Key Related Error
Description Feature key error
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.6
3.2.7 Gateway Administrative State Changed The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Table 3-9: Gateway Administrative State Changed
Description The administrative state of the gateway has been changed to a new state.
Note that all state changes are instigated by the parameter acgwAdminState. Time limit set in the parameter acgwAdminStateLockControl -
'GateWay shutting down. Max time to LOCK %d sec' No time limit in the parameter acgwAdminStateLockControl -
'GateWay is shutting down. No time limit.' When reaching lock state - 'GateWay is locked'
When the gateway is SET to be unlocked 'GateWay is unlocked (fully active again)'
SNMP Alarm acgwAdminStateChange
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.7
Alarm Title Administrative State Change
Alarm Type Equipment Alarm
Alarm Source
Probable Cause Other
Severity Major Major Major Cleared
Additional Info NULL
Corrective Action A network administrator has taken an action to lock the device. No corrective action is required.
Version 3.2 45 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.8 No Free Channels Available The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Table 3-10: No Free Channels Available
Description Almost no free resources for the call are available. Activated only if the parameter EnableRai is set. The threshold is determined according to parameters RAIHIGHTHRESHOLD and RAILOWTHRESHOLD.
SNMP Alarm acBoardCallResourcesAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.8
Alarm Title No Free Channels Available
Alarm Type Other
Alarm Source 'GWAPP'
Probable Cause Other
Severity Major / Clear
Additional Info -
3.2.9 Gatekeeper/Proxy not Found or Registration Failed The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 46 Document #: 94602
EMS
Table 3-11: Gatekeeper/Proxy not Found or Registration Failed
Description The Controller (H.323 Gatekeeper / SIP Proxy) is not found or registration has failed. Internal routing table may be used for routing.
'Proxy lost. Looking for another proxy' 'Proxy not found. Use internal routing' 'Proxy found. ip:a.b.c.d' 'Gatekeeper not found. ip:a.b.c.d' 'Gatekeeper not found. ip:a.b.c.d Fallback to internal routing used' 'Gatekeeper not found. ip:a.b.c.d Redundant Gatekeeper enabled' 'Gatekeeper found. ip:a.b.c.d'
SNMP Alarm acBoardControllerFailureAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.9
Alarm Title Gatekeeper/Proxy not Found or Registration Failed
Alarm Type Other
Alarm Source 'GWAPP'
Probable Cause Other
Severity Major / Clear
Additional Info
3.2.10 Ethernet Link Down or Remote Ethernet Link Down The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
Version 3.2 47 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
Table 3-12: Ethernet Link Down or Remote Ethernet Link Down
Description Ethernet link is down or remote Ethernet link is down and the board has no communication to any other host. No link at all. Link is up again. Primary link is down only - 'Primary Link is lost. Switching to
Secondary Link'
SNMP Alarm acBoardEthernetLinkAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.10
Alarm Title Ethernet Link Down
Alarm Type Equipment Alarm
Alarm Source
Probable Cause Input/Output Device Error Other Underlying resource unavailable
Severity Critical Cleared Major
Additional Info -
Corrective Action Ensure that both Ethernet cables are plugged into the back of the system. Inspect the system's Ethernet link lights to determine which interface is failing. Reconnect the cable or fix the network problem.
3.2.11 System Component Overloaded The table describes the alarm and shows the alarm information presented to Users. For Users' convenience, all alarms generated by the device have the same standard structure, including the fields shown in the table.
EMS Alarm Guide 48 Document #: 94602
EMS
Table 3-13: System Component Overloaded
Description Overload in one or more of the system's components
SNMP Alarm acBoardOverloadAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.11
Alarm Title System Component Overloaded
Alarm Type Other
Alarm Source 'GWAPP'
Probable Cause Other
Severity Major / Clear
Additional Info -
3.2.12 Alarms Table Overflow
Table 3-14: Active Alarm Table Full
Description Alarm is raised when too many alarms to fit in the active alarm table. The status stays major until reboot as it denotes a possible loss of information until the next reboot. If an alarm was raised when the table was full, it is possible that the alarm is active, but does not appear in the active alarm table.
SNMP Alarm acActiveAlarmTableOverflow
SNMP OID 1.3.6.1.4.15003.9.10.1.21.2.0.12
Alarm Title Active Alarm Table Overflow
Alarm Type Processing Error Alarm
Alarm Source MG
Probable Cause resourceAtOrNearingCapacity (43)
Severity Major
Additional Info -
Corrective Action Some alarm information may have been lost, but the ability of the device to perform its basic operations has not been impacted. A reboot is the only way to completely clear a problem with the active alarm table. Contact your first-level group.
Version 3.2 49 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.13 ATM Port Alarm
Table 3-15: ATM Port Alarm
Description ATM Port Alarm. Alarm conditions (taken from the SONET/SDH standards documents) are: LOS - Loss of Signal AIS - Alarm Indication Signal RDI - Remote Defect Indication LOS, AIS, and RDI conditions are not present
ATM Port Alarm: port <number>, <text>
SNMP Alarm acAtmPortAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.13
Alarm Title ATM Port Alarm
Alarm Type Equipment Alarm
Alarm Source ATM Port #
Probable Cause Adapter error (1)
Severity Critical Major Major Clear
Additional Info -
Corrective Action Ensure that the fiber is plugged into appropriate port on the IPM-6310 Rear Transition Module (RTM) board of the system. Check to see if the fiber has been damaged. Ensure that the network side of the fiber is enabled and is on-line.
EMS Alarm Guide 50 Document #: 94602
EMS
3.2.14 Audio Provisioning Alarm
Table 3-16: Audio Provisioning Alarm
Description Alarm is raised when APS is unable to provision audio. Media server times out waiting for a successful audio distribution from the APS (Audio Provisioning Server)
SNMP Alarm acAudioProvisioningAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.14
Alarm Title Audio Provisioning Alarm
Alarm Source
Alarm Type processingErrorAlarm
Probable Cause configurationOrCustomizationError
Severity Critical on raise, Clear on clear
Additional Info
Corrective Action From the APS (Audio Provisioning Server) GUI ensure that the device is properly configured with audio and that the device has been enabled. Ensure that the IP address for the APS has been properly specified on the device. Ensure that both the APS server and application are in-service. To get more information regarding the problem, view the syslogs from the device as well as the APS manager logs.
3.2.15 Operational State Change
Table 3-17: Operational State Change
Description This alarm is raised if the operational state of the node goes to disabled. The alarm is cleared when the operational state of the node goes to enabled.
SNMP Alarm acOperationalStateChange
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.15
Alarm Title Operational State Change
Alarm Source
Alarm Type processingErrorAlarm
Probable Cause outOfService
Severity Major on raise, Clear on clear
Additional Info
Corrective Action
Version 3.2 51 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.16 Keep Alive Trap
Table 3-18: Keep Alive Trap
Description This traps is sent The STUN client in the board is enabled and has either identified a NAT or is not finding the STUN server
The ini file contains the following line: ‘SendKeepAliveTrap=1’
Keep-alive is sent out every x second.x =0. 9 of the time defined in the NatBindingDefaultTimeout parameter
SNMP Alarm acKeepAlive
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.16
Alarm Title Keep Alive Trap
Alarm Source
Alarm Type other
Probable Cause other
Severity Indeterminate
Additional Info
Corrective Action
3.2.17 NAT Traversal Alarm Support for this alarm is pending.
3.2.18 Enchanced BIT Status Support for this alarm is pending.
EMS Alarm Guide 52 Document #: 94602
EMS
3.2.19 SS7 Link Operational State Changed
Table 3-19: SS7 Link Operational State Changed
Description Operational state of the link becomes 'IN-SERVICE' or 'OFFLINE'.
*** SS7 *** Link %i is %s $s
%i - <Link number> %s - <state name>: { 'OFFLINE', 'BUSY', 'INSERVICE'} %s - IF link has MTP3 layer, then this string equals: (SP %i linkset %i slc %i) Where: %i - <SP number> %i - <Link-Set number> %i - <SLC number> Otherwise there is NO additional text.
SNMP Alarm acSS7LinkStateChangeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.19
Alarm Title SS7 Link State Change Alarm
Alarm Type communicationsAlarm
Alarm Source SS7/Link#
Probable Cause other
Severity Major, Clear
Additional Info -
Corrective Action For full details, refer to the equipment documentation and the standards relevant to SS7 MTP3.
Version 3.2 53 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.20 SS7 Link Inhibition Status Changed (Local or Remote)
Table 3-20: SS7 Link Inhibition Status Changed (Local or Remote)
Description This alarm is raised for any change in the remote or local inhibition status.
*** SS7 *** Link %i (SP %i linkset %i slc %i) is %s %i - <Link number> %i - <SP number> %i - <Link-Set number> %i - <SLC number> %s - <congestion state>: { 'UNINHIBITED', 'INHIBITED' }
SNMP Alarm acSS7LinkInhibitStateChangeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.20
Alarm Title SS7 Link Inhibit State Change Alarm
Alarm Type communicationsAlarm
Probable Cause other
Alarm Source SS7/Link#
Severity Major, Clear
Additional Info -
Corrective Action Make sure the link is uninhibited - on both local and remote sides
3.2.21 SS7 Link Blocking Status Changed (Local or Remote) Support for this alarm is pending.
Table 3-21: SS7 Link Blocking Status Changed (Local or Remote)
Description SS7 Link Block State Change Alarm
Textual Description 1.3.6.1.4.1.5003.9.10.1.21.2.0.21
EMS Alarm Guide 54 Document #: 94602
EMS
3.2.22 SS7 Link Congestion Status Changed (Local or Remote)
Table 3-22: SS7 Link Congestion Status Changed (Local or Remote)
Description This alarm is raised for any change in the remote or local congestion status. Raise alarm is generated when status is CONGESTED, and clear alarm is generated when status is UNCONGESTED (local or remote).
*** SS7 *** Link %i is %s %s.
%i - <Link number>
%s - IF link has MTP3 layer, then this string equals:
(SP %i linkset %i slc %i)
Where:
%i - <SP number>
%i - <Link-Set number>
%i - <SLC number>
Otherwise there is NO additional text.
%s - <congestion state>: { 'UNCONGESTED', 'CONGESTED' }
SNMP Alarm acSS7LinkCongestionStateChangeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.22
Alarm Title SS7 Link Congestion State Change Alarm
Alarm Type communicationsAlarm
Alarm Source -
Probable Cause Other
Severity Major, Clear
Additional Info -
Corrective Action Reduce SS7 traffic on that link.
Version 3.2 55 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.23 SS7 Linkset Operational State Changed
Table 3-23: SS7 Linkset Operational State Changed
Description Alarm is sent when Route Set operational state is changed. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.
*** SS7 *** Linkset %i on SP %i is <'OFFLINE', 'BUSY', 'INSERVICE'>
SNMP Alarm acSS7LinkSetStateChangeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.23
Alarm Title SS7 LinkSet State Change Alarm
Alarm Type communicationsAlarm
Alarm Source SS7/SP#/Linset#
Probable Cause Other
Severity Major, Clear
Additional Info -
Corrective Action For full details, refer to the equipment documentation and the standards relevant to SS7 MTP3.
3.2.24 SS7 Routeset Operational State Changed
Table 3-24: SS7 Routeset Operational State Changed
Description Alarm is sent when Route Set operational state is changed. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.
*** SS7 *** Routeset %i on SP %i is <'OFFLINE', 'BUSY', 'INSERVICE'>
SNMP Alarm acSS7RouteSetStateChangeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.24
Alarm Title SS7 Route Set State Change Alarm
Alarm Type communicationsAlarm
Alarm Source SS7/SP#/RouteSet#
Probable Cause Other
Severity Major, Clear
Additional Info -
Corrective Action For full details, refer to the equipment documentation and the standards relevant to SS7 MTP3.
EMS Alarm Guide 56 Document #: 94602
EMS
3.2.25 SS7 Node Operational State Changed
Table 3-25: SS7 Node Operational State Changed
Description SS7 SN Set State Change Alarm. Alarm is raised when status is BUSY, and cleared when status is OFFLINE, or INSERVICE.
*** SS7 *** SP # i is < 'BUSY','OFFLINE', 'INSERVICE'>
SNMP Alarm acSS7SNSetStateChangeAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.25
Alarm Title SS7 SN Set State Change Alarm
Alarm Type communicationsAlarm
Alarm Source SS7/SP#
Probable Cause other
Severity Major on raise condition, Clear
Additional Info -
Corrective Action Signaling Node must complete its MTP3 restart procedure and become un-isolated
3.2.26 SS7 Redundancy Alarm Support for this alarm is pending.
3.2.27 Threshold of Performance Monitored Object Exceeded
Table 3-26: Threshold of Performance Monitored Object Exceeded
Description This alarm raised when a performance counter has crossed the high / low threshold.
'Performance: Threshold alarm was set', with source = name of the performance counter which caused the trap
SNMP Alarm acPerformanceMonitoringThresholdCrossing
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.27
Alarm Title Performance Monitoring Threshold Crossing
Alarm Type Other
Alarm Source MO Path
Probable Cause Other
Severity Indeterminate (this is a notification; it's not automatically cleared)
Additional Info -
Corrective Action -
Version 3.2 57 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.28 HTTP Download Result
Table 3-27: HTTP Download Result
Description This is a log message (not alarm) indicating both sucessfull or failed HTTP Download result.
SNMP Alarm acHTTPDownloadResult
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.28
Alarm Title HTTP Download Result
Alarm Source
Alarm Type processingErrorAlarm (3) for failures and other (0) for success
Probable Cause Other
Severity Indeterminate
Additional Info -
Corrective Action -
3.2.29 Fan Tray Alarm
Table 3-28: Fan Tray Alarm
Description Alarm is generated in one of the following cases: Fan-Tray is missing One or more fans in the fan-tray is faulty. Fan tray is in place and fans are functioning.
SNMP Alarm acFanTrayAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.29
Alarm Title Fan Tray Alarm
Alarm Source Chassis#0/FanTray#0
Alarm Type Equipment Alarm
Alarm Source
Probable Cause heatingVentCoolingSystemProblem
Severity Critical Major Clear
Additional Info -
Corrective Action -
EMS Alarm Guide 58 Document #: 94602
EMS
3.2.30 Power Supply Alarm
Table 3-29: Power Supply Alarm
Description Generated if either: The HA (High Availability) feature is active and one of the power
supply units is faulty or missing. PS unit is inserted in its location and functioning.
SNMP Alarm acPowerSupplyAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.30
Alarm Title Power Supply Alarm
Alarm Source Chassis#0/PowerSupply#<m> where m is the power supply’s slot number
Alarm Type Equipment Alarm
Probable Cause Power problem
Severity Major Clear
Additional Info -
Corrective Action -
3.2.31 PEM Alarm
Table 3-30: PEM Alarm
Description Generated if either: The HA (High Availability) feature is active and one of the PEM
(Power Entry Module) units is missing PEM card is in its location and both DC wires are in.
SNMP Alarm acPEMAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.31
Alarm Title PEM Module Alarm
Alarm Source Chassis#0/PemCard#<m> where m is the power entry module’s slot number
Alarm Type equipmentAlarm
Probable Cause underlyingResourceUnavailable
Severity Critical
Clear
Additional Info -
Corrective Action -
Version 3.2 59 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.32 SA Module Missing Alarm
Table 3-31: SA Module Missing Alarm
Description Generated when the SA module removed or missing.
SNMP Alarm acSAMissingAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.32
Alarm Title SA Module Alarm
Alarm Source Chassis#0/SA#<m> where m is the Shelf Alarm module’s slot number
Alarm Type Equipment Alarm
Probable Cause Underlying resource unavailable
Severity Critical on raise, Clear on clear.
Additional Info -
Corrective Action -
3.2.33 HA System Fault Alarm (Applies to the Mediant 3000 HA only)
EMS Alarm Guide 60 Document #: 94602
EMS
Table 3-32: HA System Fault Alarm
Description Originated when: HA feature is active but the system is NOT working in HA mode.
Reason is specified (for example: SW WD exception error, HW WD exception error, SAT device is missing, SAT device error, DSP error, BIT tests error, etc).
HA feature is active and the redundant module is in start up mode but hasn’t connected yet
HA system is active
SNMP Alarm acHASystemFaultAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.33
Alarm Title HA System Fault Alarm
Alarm Source System#0/Module#<m> where m is the 6310 module’s slot number
Alarm Type Quality Of Service Alarm
Probable Cause Out of service
Severity Critical Minor Clear
Additional Info -
Corrective Action -
3.2.34 HA System Configuration Mismatch Alarm (Applies to the Mediant 3000)
Table 3-33: HA System Configuration Mismatch Alarm
Description HA feature is active. The active module was unable to transfer the License Key to the redundant module.
SNMP Alarm acHASystemConfigMismatchAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.34
Alarm Title HA System Configuration Mismatch Alarm
Alarm Source System#0/Module#<m> where m is the TPM-6310’s slot number
Alarm Type Processing Error Alarm
Probable Cause Configuration or customization error
Severity Major on raise, Clear on clear
Additional Info -
Corrective Action -
Version 3.2 61 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.35 HA System Switch-over Alarm (Applies to the Mediant 3000)
Table 3-34: HA System Switch-over Alarm
Description Switch-over has occurred.
SNMP Alarm acHASystemSwitchOverAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.35
Alarm Title HA System Switch Over Alarm
Alarm Source System#0/Module#<m> where m is the 6310 module’s slot number
Alarm Type Quality Of Service Alarm
Probable Cause Out of service
Severity Critical on raise, Clear on clear
Additional Info -
Corrective Action -
3.2.36 User Input Alarm
Table 3-35: User Input Alarm
Description Input dry contact is short circuited / reopened
SNMP Alarm acUserInputAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.36
Alarm Title User Input Alarm
Alarm Source Chassis#0
Alarm Type Equipment Alarm
Probable Cause Input Device Error
Severity Critical on raise, Clear on clear.
Additional Info -
Corrective Action -
3.2.37 D-Channel Status (Only applies to digital media gateways)
EMS Alarm Guide 62 Document #: 94602
EMS
Table 3-36: D-Channel Status
Description D-Channel un-established / established
SNMP Alarm acDChannelStatus
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.37
Alarm Title D-Channel Status
Alarm Source Trunk no.<m> where m is the trunk number (from 0 up).
Alarm Type Communications Alarm
Probable Cause Communications Protocol Error
Severity Minor on raise, Clear on clear
Additional Info -
Corrective Action -
3.2.38 SONET Section LOF Alarm
Table 3-37: SONET Section LOF Alarm
Description LOF condition is present on SONET no#m.
The field ‘sonetSectionCurrentStatus’ in the sonetSectionCurrentTable will have a value of sonetSectionLOF (4).
SNMP Alarm acSonetSectionLOFAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.38
Alarm Title SONET Section LOF Alarm
Alarm Source Interfaces#0/Sonet#<m> where m is the SONET I/F number
Alarm Type Communications Alarm
Probable Cause Loss of frame
Severity Critical on raise, Clear on clear
Additional Info -
Corrective Action -
Version 3.2 63 October 2007
EMS Alarm Guide 3. Mediant 1000/2000/3000, IPmedia 2000/3000 and MediaPack Alarms
3.2.39 SONET Section LOS Alarm
Table 3-38: SONET Section LOS Alarm
Description LOS or AIS condition is present on SONET no #m.
The field ‘sonetSectionCurrentStatus’ in the sonetSectionCurrentTable will have a value of sonetSectionLOS (2).
SNMP Alarm acSonetSectionLOSAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.39
Alarm Title SONET Section LOS Alarm
Alarm Source Interfaces#0/Sonet#<m> where m is the SONET I/F number
Alarm Type Communications Alarm
Probable Cause Loss of signal
Severity Critical on raise, Clear on clear
Additional Info -
Corrective Action -
3.2.40 SONET Line AIS Alarm
Table 3-39: SONET Line AIS Alarm
Description AIS condition is present on SONET-Line #m.
The field ‘sonetLineCurrentStatus’ in the sonetLineCurrentTable will have a value of sonetLineAIS (2).
SNMP Alarm acSonetLineAISAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.40
Alarm Title SONET Line AIS Alarm
Alarm Source Interfaces#0/Sonet#<m> where m is the SONET I/F number
Alarm Type Communications Alarm
Probable Cause Receive Failure
Severity Critical on raise, Clear on clear
Additional Info -
Corrective Action -
EMS Alarm Guide 64 Document #: 94602
EMS
3.2.41 SONET Line RDI Alarm
Table 3-40: SONET Line RDI Alarm
Description RDI condition is present on SONET-Line no#m.
The field ‘sonetLineCurrentStatus’ in the sonetLineCurrentTable will have a value of sonetLineRDI (4).
SNMP Alarm acSonetLineRDIAlarm
SNMP OID 1.3.6.1.4.1.5003.9.10.1.21.2.0.41
Alarm Title SONET Line RDI Alarm
Alarm Source Interfaces#0/Sonet#<m> where m is the SONET I/F number
Alarm Type Communications Alarm
Probable Cause Transmit failure
Severity Critical on raise, Clear on clear
Additional Info -
Corrective Action -
Version 3.2 65 October 2007
EMS Alarm Guide 4. Index
4 Index A AcBoard MIB Traps • 41 Admin State Change • 24, 44 Alarms Table Overflow • 48 ATM Port Alarm • 49 Audio Provisioning Alarm • 50 Authentication Failure • 40
B Board Diagnostics Alarm • 35 Board Failure • 23 Board Fatal Error • 41 Board Resetting Following Software Reset • 43 Board Temperature Alarm • 34
C Call Resources Alarm • 45 Cannot Bind SNMP Trap Receiver • 10, 11 Change MIB Version • 17, 18 Changed MIB Version • 17 Cold Start • 41 Configuration Change • 38 Configuration Error • 27, 41 Configuration Mismatch • 15, 16 Connection Establish • 13 Connection Established • 13 Connection Lost • 12
D D-Channel Status • 61 Definition Failure • 11
E EMS Alarms • 9 EMS Server Started • 18 Enchanced BIT Status • 51 Ethernet External Link Alarm • 30 Ethernet Internal Link Alarm • 31 Ethernet Link Alarm • 46 Ethernet Link Down or Remote Ethernet Link
Down • 46 EthernetInternalLinkAlarm • 31
F Fan Alarm • 29 Fan Tray Alarm • 57 Feature Key Related Error • 44
G Gatekeeper/Proxy not Found or Registration
Failed • 45 Gateway Administrative State Changed • 44
GW Switchover Alarm • 37
H HA System Configuration Mismatch Alarm • 60 HA System Fault Alarm • 59 HA System Switch-over Alarm • 61 Hardware Mismatch • 14 Hardware Replaced • 20 HTTP Access Disabled • 20 HTTP and HTTPS Disabled Alarm • 21 HTTP Download Result • 57
I Initialization Ended • 43 Insufficient Disk Space • 18
K Keep Alive Trap • 51
M Mediant 1000/2000/3000, IPmedia 2000/3000
and MediaPack Alarms • 39 Mediant 5000, 8000 Alarms • 23 Mediant, Stretto 5000, 8000 Alarms • 23 Mismatch Cleared • 16 MP-1xx, Mediant, Stretto 2000 and IPmedia
2000 Alarms • 39 MSC Controller Registration Alarm • 45
N NAT Traversal Alarm • 51 No Free Channels Available • 45 NTP Server Status Changed • 36
O Operational Info • 27 Operational State Change • 50 Operative State Change • 25
P PEM Alarm • 58 PM File Generate • 21 Power Supply Alarm • 32, 58 Predefine Mismatch • 16 Push Button Alarm • 33
R Resetting Board • 43
S SA Module Missing Alarm • 59 Software Mismatch • 13 Software Replaced • 19 Software Upgraded • 19 SONET Line AIS Alarm • 63
EMS Alarm Guide 66 Document #: 94602
EMS
SONET Line RDI Alarm • 64 SONET Section LOF Alarm • 62 SONET Section LOS Alarm • 63 SS7 Link Blocking Status Changed (Local or
Remote) • 53 SS7 Link Congestion Status Changed (Local
or Remote) • 54 SS7 Link Inhibition Status Changed (Local or
Remote) • 53 SS7 Link Operational State Changed • 52 SS7 Linkset Operational State Changed • 55 SS7 Node Operational State Changed • 56 SS7 Routeset Operational State Changed • 55 Standard Traps • 40 STM 1 Link Alarm • 34 STM-1 Link Alarms • 34 System Component Overloaded • 47
T Temperature Alarm • 30, 42 Threshold of Performance Monitored Object
Exceeded • 56 Trunk Alarm • 25
U User Input Alarm • 61
V V5.2 Alarm • 25 Voltage Alarm • 28