LTMS 530Roles and Responsibilities of a Technology Leader

**IT Managers Roles• Drive technology vision for organization• Get funding/creating value• Leading staff and contractors• Manage customer support (employees)• What are the four roles of an IT leader?• Reference to chapt 1

Notes

• Primary job of leader is to determine how to use he tool of technology to complete business, education of project

• Creates value not only for certain tech items, but also creating value for your department- be able to be at the table of the major decision makers – helps to support funding needs (eliminate under-funding of needed items)

• * should expect to be included as an IT manager, but not necessarily drive the bus

Notes

• Lead staff to coach, train, hire, motivating them

• Manage expectations of customers, and manage staff to work with customers according to priority problems (Teachers not being able to teach is a priority over helping the superintendent)

Flexibility – “Good and Bad”• Growing Sector• Life-Long Learning• Hub of a Business• Thankless Position• All Crises’ are Yours

Notes

• IT manager must constantly educate self• Tech is more infused• Tech is as important as business

managers and accountants

• Because labor is being outsourced, we are now service promoted – command and control does not work

Management in General• Are you cut out for

management?• Styles– Command and Control– Collaboration

• Pros and Cons (do not always make more money, less friends, more responsibility

• Perception and Politics

App Dev VS Technical Operation• Services for the Business• Infrastructure to Keep Business

Running• Examples: App DEv person who

runs and Powerschool• Tech Operation: Judy – the go

girl, and Ed

Value of IT Managers• Magically Great and Frighteningly Terrible• Tech Vs Company Needs• Opposing Forces• Can’t Win them All

Developing Strategy• Team Members?• Technology Relevance to

Organization?• Assets?• Customers?• Customer Needs?• Delivering…

Keeping your Team Valuable

• *Most Important Role of IT Manager

• Seat at the Table• Make Technology Work for the

Business

Breaking the Ice reference chapt5

• Dos and Don’ts• One-On-One Meetings• Others Who Wanted Your

Position

Notes• One-to-one meetings to identify

individual concerns• Group meeting to deliver same message

to all (you do most of the talking)• Qualify yourself – don’t read resume• Let competitors express feelings, then

build on their experience and knowledge

Under Promise – Over Deliver• Analyze Problems• Realistic Timelines• Finding the Key Meetings• Return emails and voice-mails• The “Fresh Perspective” (promoting• From within brings more of the same

Management by Walking Around

• Hello Meetings• Be Seen• Align with Other Dept.

Heads